BoDog FAX back form

[Addisyn]

I sent BoDog Casino my faxback form immediately upon cashing out. That was on the 30th of October. Today I received an email (see below). Is this unusual for BoDog Casino? Isn't this a bit slow for BoDog? I have never cashed out with them before. I appreciate the help. I don't have access to a FAX machine.

Dear Ms. ,

Thank you for contacting Bodog Customer Service regarding your payout in the amount of $250.00.

Upon reviewing your account, we have requested the Credit Card Verification Form (CCVF) to be faxed in so that we may process your payout (# ) accordingly. At this time we are unable to accept email attachments, therefore this information needs to faxed. Our toll free fax number is 1-888-743-2269.

Please note that faxes are reviewed on a first-come, first-served basis and processed with 1-4 hours accordingly. Once your information has been verified, a note will be sent to your Bodog account.

Should you require further assistance, please do not hesitate to contact us.


Best Regards,
Customer Service

Bodog.com
Poker - Casino - Sports
service@bodog.com
1-888-263-0000

 

[Addisyn]

I answered my own question. When I reviewed my email the initial email requesting the FAX back form came from payouts@bodog.com so I obviously sent my forms to that email address.

Just going through my Sent box I found I followed up with an email on the 31st to ask for verification they had received my forms. I received a reply from security@bodog.com (see below).

Dear Ms. ,

Thank you for contacting Bodog Security and letting us know your fax has been sent. Faxes are handled on a first come, first serve basis and are usually verified within one to four hours. Once verified an email is sent to the client. Please note that during football season it can take up to 24 hours to receive a confirmation email.

If you have any further questions, please contact us at 1-888-263-0000

Best regards,

Bodog Security Department
security@bodog.com
1-888-263-0000

Their email to me saying they cannot process email FAX back forms was a bit misleading. For a first time withdrawal this is a bit convoluted with all the email addresses they are replying from. Another email in reference to my withdrawal was from service@bodog.com.

I just called BoDog and they said payouts@bodog.com cannot open attachments to emails since they are in Costa Rica. The representative told me to email my documentation to documentation@bodog.com and my payout would be processed within 24 hours. The call center for BoDog is located in Vancouver, CA. All so confusing.

 

[babs7262]

oops

I hit thanks in err

Yes, when they say faxback/or email scanned, they mean to scan your info, copy and send it. They dont want you to see a "copy" of it. It's kind of hard to explain.

I got the same email from click2pay and when I cashed out with bodog, I did the correct thing. I just scanned and faxed via PC,but I did put up a slow pay thread about bodog because it took a while to get my money. They kept sending stupid emails and delayed on purpose.

Go look for that thread and youll see. Youll get paid though

 

[Addisyn]

They did accept my email after I called them. Now they want their $10.00 bonus back they automatically give you. I told them they may have it and I will take the $240.00. That is fair I think. BoDog tacks on a bonus automatically glad they don't get tough about it since I never play RTG casinos with a bonus.

I received an email today they will process within 48 hours minus the $10.00.