i'm also caught in the back log...
I made a cashout request 4/29/07 and it was approved the same day... Still waiting for my check in the mail... These guys use to be really good... But now going over a month I'm disappointed in their service.... I keep getting the same e-mails...They are back logged...bla..bla..bla.. Can't tell me when my check was mailed out.... bla bla bla.... Hope to get it soon.. I think I have waited long enough
Not keeping track of when Clients checks are mailed out? Scary
From there website: Check By Mail Payout
All checks are mailed by first class post (Monday through Friday). After being processed from your eCash account, a mailed check should arrive in approximately 15 - 20 business days for most US destinations.
A few e-mails from them:
Dear Mr. .....
Thank you for contacting Bodog Customer Service.
In regards to your inquiry, we always give estimated time frames when
clients can
expect to receive their payout requests because we don't have the
ability to guarantee
an exact date when their withdrawal will arrive. We understand that the
recent payouts
that were processed via check are taking a lot longer than we initially
anticipated
and that it can be very frustrating for our clients; however, our
processor is limited
to the number of transactions that they can process each day.
Since they have received many more payouts requests than they are able
to process each
day, it created a bit of a backlog for them. We are trying to get this
backlog cleared
up as quickly as we possible can so that our clients can receive their
payouts;
however, it will take some time.
Please understand that this industry is constantly changing and there
are not a lot of
financial institutions that necessarily want to be associated with
online gambling
sites; therefore, over time the processors that we deal with may
change.
We understand that you are anxious to receive your payout; however, we
can not give
any time frames as to when your withdrawal will arrive; we just do not
have that
information. However you are guaranteed to be paid. We have been in
the business 11
years and have never missed a payout so while we cannot guarantee when
you will get
it, we can guarantee that you will get it.
Should you require further assistance, please do not hesitate to
contact us.
Best Regards,
Customer Service
Bodog.com
Poker - Casino - Sports
service@bodog.com
1-888-263-0000
Customer Service <service@bodog.com> wrote: Dear Mr......
>
> Thank you for contacting Bodog Customer Service.
>
> We would like to assure you your check is not late and will be
> arriving soon. If for
> any reason you check does not arrive in the next little while please
> give Customer
> Service a call at 1-888-263-000.
>
> Should you require further assistance, please do not hesitate to
> contact us.
>
> Best Regards,
> Customer Service
>
> Bodog.com
> Poker - Casino - Sports
> service@bodog.com
> 1-888-263-0000
>
>
> > Customer Service wrote: Dear Mr......
> >
> > Thank you for contacting Bodog Customer Service.
> >
> > At this time we are unable to provide you with an exact day your
> check
> > was mailed out.
> > After reviewing you account we see your payout request from April
> > 29/07 should be
> > arriving soon. We appreciate your patience in this matter.
> >
> > Should you require further assistance, please do not hesitate to
> > contact us.
> >
> > Best Regards,
> > Customer Service
> >
> > Bodog.com
> > Poker - Casino - Sports
> > service@bodog.com
> > 1-888-263-0000
I made a cashout request 4/29/07 and it was approved the same day... Still waiting for my check in the mail... These guys use to be really good... But now going over a month I'm disappointed in their service.... I keep getting the same e-mails...They are back logged...bla..bla..bla.. Can't tell me when my check was mailed out.... bla bla bla.... Hope to get it soon.. I think I have waited long enough
Not keeping track of when Clients checks are mailed out? Scary
From there website: Check By Mail Payout
All checks are mailed by first class post (Monday through Friday). After being processed from your eCash account, a mailed check should arrive in approximately 15 - 20 business days for most US destinations.
A few e-mails from them:
Dear Mr. .....
Thank you for contacting Bodog Customer Service.
In regards to your inquiry, we always give estimated time frames when
clients can
expect to receive their payout requests because we don't have the
ability to guarantee
an exact date when their withdrawal will arrive. We understand that the
recent payouts
that were processed via check are taking a lot longer than we initially
anticipated
and that it can be very frustrating for our clients; however, our
processor is limited
to the number of transactions that they can process each day.
Since they have received many more payouts requests than they are able
to process each
day, it created a bit of a backlog for them. We are trying to get this
backlog cleared
up as quickly as we possible can so that our clients can receive their
payouts;
however, it will take some time.
Please understand that this industry is constantly changing and there
are not a lot of
financial institutions that necessarily want to be associated with
online gambling
sites; therefore, over time the processors that we deal with may
change.
We understand that you are anxious to receive your payout; however, we
can not give
any time frames as to when your withdrawal will arrive; we just do not
have that
information. However you are guaranteed to be paid. We have been in
the business 11
years and have never missed a payout so while we cannot guarantee when
you will get
it, we can guarantee that you will get it.
Should you require further assistance, please do not hesitate to
contact us.
Best Regards,
Customer Service
Bodog.com
Poker - Casino - Sports
service@bodog.com
1-888-263-0000
Customer Service <service@bodog.com> wrote: Dear Mr......
>
> Thank you for contacting Bodog Customer Service.
>
> We would like to assure you your check is not late and will be
> arriving soon. If for
> any reason you check does not arrive in the next little while please
> give Customer
> Service a call at 1-888-263-000.
>
> Should you require further assistance, please do not hesitate to
> contact us.
>
> Best Regards,
> Customer Service
>
> Bodog.com
> Poker - Casino - Sports
> service@bodog.com
> 1-888-263-0000
>
>
> > Customer Service wrote: Dear Mr......
> >
> > Thank you for contacting Bodog Customer Service.
> >
> > At this time we are unable to provide you with an exact day your
> check
> > was mailed out.
> > After reviewing you account we see your payout request from April
> > 29/07 should be
> > arriving soon. We appreciate your patience in this matter.
> >
> > Should you require further assistance, please do not hesitate to
> > contact us.
> >
> > Best Regards,
> > Customer Service
> >
> > Bodog.com
> > Poker - Casino - Sports
> > service@bodog.com
> > 1-888-263-0000