You can see the casino customer service sophistry
They shy away from the fact that I bet at least 1000 $ on the blackjake game on May 6!
And that day was the period when I received the bonus
Said my winnings did not complete the betting requirements
Their customer service sent my betting information on May 6 to my mailbox and I made it public
It shows my bet volume during the bonus period
Jarvis 00:21
Hello. How may I help you?
Do you already have an account with us?
Visitor 00:21
YES
Jarvis 00:21
Can you please enter your email of your account?
Visitor 00:21
497271054@qq.com
Jarvis 00:21
Thank you so much
So, how may I help you today?
Visitor 00:23
I want to ask "FREE SPINS TERMS AND CONDITIONS" Will the bonus expiration eliminate the player's winnings
Jarvis 00:23
Transferring you to a real BitStarz support hero, one second!
You have been transferred to: Jessica.
Jessica 00:23
Hello!
Yeah it will remove the winnings unless they have been converted to cash already
Visitor 00:25
Which clause are you pointing out?
Jessica 00:26
None, I am simply explaining.
Jessica 00:26
If you have not met the play through yet, then the winnings are not cash
Jessica 00:26
If they are not cash, and still bonus they expire as normal bonuses do
if it is cash, it's all yours
Visitor 00:27
You did n’t write it clearly in the rules. Can you explain it?
Jessica 00:27
I just explained it.
If you have not met the play through, it is still bonus money. Bonus money will expire
Visitor 00:28
Which clause is it?
Jessica 00:28
If you have met the play through, it is cash, your cash and cash cannot expire
And like I said, it does not need to be explained.
Jessica 00:29
Section 10
Bonus funds and winnings will be forfeited upon expiry of the bonus.
Visitor 00:29
You should tell me that you are Geng Jun, a rule?
Jessica 00:29
Not sure what that means?
Visitor 00:30
Please note that different games contribute to a different percentage towards the wagering requirements. Slots contribute 100% (aside from excluded ones and classic slots, see below), while all table games, video poker games, and live games contribute 5%.
how about this?
Jessica 00:30
What about it?
You need to tell me what you do not understand so I can explain it?
Visitor 00:31
This rule mentions that my bet amount will be counted
Jessica 00:31
Towards playthrough, yes
Visitor 00:31
so blackjake
Jessica 00:31
But if you are playing table games, only 5% of your bet will count towards reaching the wagering of the bonus
this is about wagering requirements of a bonus
Visitor 00:32
so blackjake online videogame
5%?
Jessica 00:32
Towards play through, yes
Any table games as it says
Visitor 00:33
Can you see if I bet 1,000 $ on that day?
Jessica 00:33
Sorry?
Visitor 00:33
blackjake online videogame
Jessica 00:33
You need to rephrase?
Which day?
Visitor 00:34
May 7 or may 8
Jessica 00:34
May I have your email address please?
Visitor 00:34
497271054@qq.com
Jessica 00:34
You want me to check if you bet $1000 on those days?
No. The highest you bet was $100
Visitor 00:36
let me see
Jessica 00:36
What do you mean?
Why are you asking?
What is the purpose of this question?
Visitor 00:37
i will show you
pls
wait
Jessica 00:37
What is the purpose?
Visitor 00:38
you see may7
Jessica 00:38
Please explain the purpose of your question and tell me what you need me to check in one go
Visitor 00:39
May 6
Jessica 00:40
What is the question?
You have not explained your query here
Jessica 00:40
I can email your bet history and you can make all the comparisons you want.
Visitor 00:40
Please explain the purpose of your question and tell me what you need me to check in one go
Are you watching me betting on my bet from May 6 to May 7
Jessica 00:41
I dont understand that
Visitor 00:41
sorry
Jessica 00:41
I will email you your bets, you can compare on your side
Visitor 00:41
Please look at me again to bet on my bet from May 6th to May 7th
Jessica 00:41
It will be emailed to you
Is there anything else i can help with?
Visitor 00:42
ok thanks
Jessica 00:45
Done. Is there anything else i can help with?
Visitor 00:45
hi
Jessica 00:45
Yes?
Visitor 00:45
Can you communicate with me via email
Jessica 00:46
No.
We have emailed you the bet history
Is there something else you need, as you have been on chat over an hour and I don't know th purpose of your chats
What do you need help with? We have customers to service, and you are not telling me why you are here?
We cannot stay on chat all night with no question. Please come back when you have a question
Please feel free to come back onto chat if you need anything else. Take care now and have a great day!
Visitor 00:47
I didn't receive your email
Jessica 00:47
I just sent it
Please check your spam as well
Visitor 00:47
pls
Jessica 00:48
Please what?
We sent the email 3 minutes ago
to
497271054@qq.com
Visitor 00:48
Let me finish
Jessica 00:48
You have not said anything. Pls is not a queston
Visitor 00:49
where is your email
Jessica 00:49
You can check your spam as well
Visitor 00:50
hey i have checked
Jessica 00:50
Well wait a few minutes
sotty
Now I send you the amount of the bet that day
pls check
I fully meet your betting requirements
Jessica 00:53
This is not a question, still.
Please dont send files on chat
Please feel free to come back onto chat if you need anything else. Take care now and have a great day!
Visitor 00:54
You took away my winnings
Jessica 00:54
We are not discussing this again
Visitor 00:54
pls see it
Read
Jessica 00:55
You have been emailed, end of. No further discussions on that
Please feel free to come back onto chat if you need anything else. Take care now and have a great day!
Jessica has closed the chat.
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