Bonus Complaint Bitstarz "Second Free Spin" Complaint

xiaozhuzhu

New Member
PABnoaccred
Joined
May 12, 2020
Location
china
Hello everyone
I am from China's player. My Engiish is not good.
Although so
I still decided to work hard to complete such a complaint to keep everyone away from this trap
bitstarz casino is an online casino with a higher score that I know through the recommendation of the so-called casino complaint company "askgamblers"
My initial feeling for this casino is pretty good and I deposit money soon
But I found their free spin bonus trap to eliminate the player ’s legal profit
This online casino gave me a message about a free spin bonus around May 6th
The free bonus sounds tempting
So I participated in a bitstarz free spin bonus called "Second chance Free spins"
I got 0.9 $ through free spins
And this free spin bonus is only one day long
Just like that on that day I forgot this bonus to play blackjake which I like to play
As a result, I was surprised to find that the betting profit in blackjake was confiscated the next day
That night I won 1,000 $ from blackjake game and it was all confiscated due Because of this bonus!

The reason is that this bonus must be completed in this slot game and Did not complete the betting quota requirement
This is very unreasonable
I have tens of thousands of bets on BLACKJAKE
The bet volume requirement that is not enough for the 0.9 $ bonus
Look at this ridiculous result
According to the truth
If the casino wants to confiscate the profits of all the games of the players. Then all betting games should be counted in the bonus betting volume.

I am very depressed now
This is like a trap!
Who needs 0.9 $ to win 1000 $?
I want to report such unreasonable bonus rules
Tell everyone about this unreasonable trap

I have a full screenshot of the bet and a screenshot of his bonus activity
You can see that my account funds directly changed from 1796 $ to 834 $ when the free spin reward expired
It ’s ridiculous that I ’m still immersed in the joy of winning money
 

Attachments

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  • This is my betting record for that day.jpg
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  • this so-called free bonus.jpg
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Bitstarz is reviewed by Casinomeister

xiaozhuzhu

New Member
PABnoaccred
Joined
May 12, 2020
Location
china
As it happens the winnings were cancelled because the bonus WR were not completed before the bonus expired.
Below is the URL page of their bonus rules terms

You do not have permission to view link Log in or register now.



The free spin reward I participated in was "Second Free Spin".
The rules for this bonus should belong to the "Free Use Terms and Conditions
"
The rule only says that the bonus is cancelled, there is no mention of the profit being removed

If the profit is deleted, it should belong to the "general bonus terms and conditions" rule
Rule 10 refers to "10.
After the bonus period expires, the bonus funds and bonus will be forfeited. "
but
At the same time, Article 6 mentions that bets on table games will be counted as 5%
You also see that my bet amount in the blackjake game can be satisfied
But my bonus betting requirement is not met

Is this a special bonus rule?
What kind of reward clause is enforced by "Second Free Spin"? belong?
 
Last edited by a moderator:

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
Isnt it automated by their system? Bitstarz have a lot of clients so maybe its a little harder to speak to someone that can do anything.
I dont understand why a buisness would force a dumb rule like that for a couple hundreds if they think they will make twice as much on you on the next days or weeks.
That being said, how careless are you? If you take a free bonus and win cents, just cancel it? You didnt and went apeshit on blackjack? Their terms are pretty clear and are far from the worst I have seen. Please donr ever do that again. You give them a reason to issue free spins bonuses with wrong intentions.
 

xiaozhuzhu

New Member
PABnoaccred
Joined
May 12, 2020
Location
china
Isnt it automated by their system? Bitstarz have a lot of clients so maybe its a little harder to speak to someone that can do anything.
I dont understand why a buisness would force a dumb rule like that for a couple hundreds if they think they will make twice as much on you on the next days or weeks.
That being said, how careless are you? If you take a free bonus and win cents, just cancel it? You didnt and went apeshit on blackjack? Their terms are pretty clear and are far from the worst I have seen. Please donr ever do that again. You give them a reason to issue free spins bonuses with wrong intentions.

Yes, their system is set automatically
They wo n’t know whether you will make a profit after taking the bonus
But no matter you lose or win, the system will confiscate your free bonus and your winning money.
I found a problem after carefully reading their bonus terms today
In the casino bonus rules
This bonus should belong to "Free Use Terms and Conditions"
This bonus I received. The rules do not mention that player profits can be confiscated
This bonus rule only mentions that if the player does not complete the bet requirement the bonus will be cancelled
If I understand correctly
That is to say. The 0.9 $ bonus will be cancelled, but the system cancels the money I won!
The casino system canceled the 1,000 $ I won together with the 0.9 $ bonus!
And his bonus rule "Free Use Terms and Conditions" does not mention that the casino can confiscate the money the player wins
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
These "profits" you keep talking about is the money generated from the bonus fund. But you let the time lapse to finish the wagering requirements - thus it disappeared. The bonus terms are pretty straightforward, and if they aren't to you, then don't accept the bonus. Bonuses are NOT obligatory, and you would probably have a better experience playing without them since you won't have to translate their terms. I would recommend bonus-free play for you. :D
 

xiaozhuzhu

New Member
PABnoaccred
Joined
May 12, 2020
Location
china
These "profits" you keep talking about is the money generated from the bonus fund. But you let the time lapse to finish the wagering requirements - thus it disappeared. The bonus terms are pretty straightforward, and if they aren't to you, then don't accept the bonus. Bonuses are NOT obligatory, and you would probably have a better experience playing without them since you won't have to translate their terms. I would recommend bonus-free play for you. :D

Dear Mr.Casinomeister

I do n’t know if you read the rules
It doesn't even write about removing the player's winning money
At first I also thought that the casino has the right to remove the 1000 $ I won
Until I carefully read their bonus rules!
But this is a free spin bonus just to remove the bonus
If this bonus does not meet the requirements, then this bonus should be a general bonus.
Then according to the rules, my BLACKJAKE game betting amount should meet its requirements
But please take a look. This is a free spin reward and will not remove the player's profit at the same time!
Could you please point out where is the rule to remove my 1000 $ profit?
So that I can continue to express what I mean with you
Almighty God, I have really tried hard to look at their rules and regulations
If this clause states that it can confiscate the 1000 $ I won
Then i will accept my stupidity without seeing the terms and conditions
So please tell me what the bonus rule is, which article confiscated my 1000 $?
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
It's number 10:
  • 10. Bonus funds and winnings will be forfeited upon expiry of the bonus.
So you didn't read carefully enough. You agreed to these rules when you accepted the bonus. Like I mentioned, it is your responsibility to read and understand the terms. If you don't understand them, then don't accept the terms. Simple as that.
 
Last edited:

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Admin note: renamed the thread for SEO purposes :D
 

xiaozhuzhu

New Member
PABnoaccred
Joined
May 12, 2020
Location
china
It's number 10:
  • 10. Bonus funds and winnings will be forfeited upon expiry of the bonus.
So you didn't read carefully enough. You agreed to these rules when you accepted the bonus. Like I mentioned, it is your repsonsiblity to read and understand the terms. If you don't understand them, then don't accept the terms. Simple as that.
[/引用]

Dear Mr.
I think the free spin reward for my participation is called "Second chance Free spins"
Belongs to
"FREE SPINS TERMS AND CONDITIONS"
Article 5 writes that if you do n’t complete, the bonus will expire
May I ask if this means that the bonus will be forfeited
And the 1000 $ I won is not a bonus
1000 $ is my profit

The bonus rules you pointed out belong to
"GENERAL BONUS TERMS AND CONDITIONS"
If it is such a bonus
Please see Rule 6
The bet of my BLACKJAKE game will be counted in it
However, this bonus event does not calculate my bet in the blackjake game
My BLACKJAKE belongs to a live casino game. 5% of the bets will be counted in the bonus.
Then if I do n’t complete the request, the casino will confiscate 1000 $ profit
Obviously the bonus I received should be "FREE SPINS TERMS AND CONDITIONS"

Shared34252435Screenshot.jpg
 
Last edited:

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Yep, it expired to include the funds won off of the bonus. General Bonus terms covers all bonuses to include the free spins. Sorry, but that's it.
 

xiaozhuzhu

New Member
PABnoaccred
Joined
May 12, 2020
Location
china
Yep, it expired to include the funds won off of the bonus. General Bonus terms covers all bonuses to include the free spins. Sorry, but that's it.

You also seem to insist that I am involved
"GENERAL BONUS TERMS AND CONDITIONS"
I already said
Please refer to rule 6 under such bonus terms
"Please note that different games contribute to a different percentage towards the wagering requirements. Slots contribute 100% (aside from excluded ones and classic slots, see below), while all table games, video poker games, and live games contribute 5%."

It says that my blackjake will be credited to the bonus bet amount
But the casino has prepared to count this blackjake in the bet amount

Do n’t forget that I have at least 1000 $ in the live casino online blackjake game
However, all these bets are not counted in this free spin bonus

I do n’t know why you still insist on the bonus rules I participate in is
"GENERAL BONUS TERMS AND CONDITIONS"

Please see the name of the bonus event I participated in

The name of this bonus event is called "Second chance Free spins"
It is not exactly "GENERAL BONUS TERMS AND CONDITIONS"

It is "FREE SPINS TERMS AND CONDITIONS"
this-so-called-free-bonus-jpg.131282
 

onlyoneunit

Newbie member
Joined
Apr 25, 2019
Location
Netherlands
I have read there terms, and still rule number 10 applies to the Second Chance free spins. I want to let you know

1a.
The maximum winnings that will be paid out resulting from a free bonus or free spins without deposit (eg. the 20 free spins upon registration, Wednesday Free Spins Drops, Second Chance Spins, Friday Loyalty Bonus (exception VIP players who have specifically been set on a VIP Cashback Deal as part of their Friday Loyalty Bonus)) will be 100 EUR/USD/CAD/AUD/NZD/USDT, 1,000 NOK, 0.3 BCH, 1.5 LTC, 0.6 ETH, 30,000 DOGE, 400 PLN, or 6,000 RUB. In regards to BTC players, the maximum winnings that will be paid out resulting from a free bonus or free spins without deposit will be 15 mBTC. Any winnings exceeding this amount will be forfeited.

You see that you second chance also stated that a maximum of 100€ would be cashout, and also this rule will apply because of rule

2b.
General bonus terms and conditions apply

I'm sorry to let you know this, if you translated the T&C because I see you are from Japan? I would a deeper dive before taking place. Aldo the rules are verry clear.


Hope you will learn from your mistakes buddy.
 
Last edited:

xiaozhuzhu

New Member
PABnoaccred
Joined
May 12, 2020
Location
china
I have read there terms, and still rule number 10 applies to the Second Chance free spins. I want to let you know

1a.
The maximum winnings that will be paid out resulting from a free bonus or free spins without deposit (eg. the 20 free spins upon registration, Wednesday Free Spins Drops, Second Chance Spins, Friday Loyalty Bonus (exception VIP players who have specifically been set on a VIP Cashback Deal as part of their Friday Loyalty Bonus)) will be 100 EUR/USD/CAD/AUD/NZD/USDT, 1,000 NOK, 0.3 BCH, 1.5 LTC, 0.6 ETH, 30,000 DOGE, 400 PLN, or 6,000 RUB. In regards to BTC players, the maximum winnings that will be paid out resulting from a free bonus or free spins without deposit will be 15 mBTC. Any winnings exceeding this amount will be forfeited.

You see that you second chance also stated that a maximum of 100€ would be cashout, and also this rule will apply to rule number 10 in this previous post. I hope you see your mistake.

You will learn from your mistakes buddy.

Oh my God
The first rule you said is to compete against players who have no deposit
“NO DEPOSIT BONUSES TERMS AND CONDITIONS”
I have made 4 deposits
 

onlyoneunit

Newbie member
Joined
Apr 25, 2019
Location
Netherlands
eg. states for example, second change free spins wich stated in your bonus history is part of the no deposit bonus terms and conditions.

(eg. the 20 free spins upon registration, Wednesday Free Spins Drops, SECOND CHANCE SPINS, Friday Loyalty Bonus (exception VIP players who have specifically been set on a VIP Cashback Deal as part of their Friday Loyalty Bonus)) will be 100 EUR/USD/CAD/AUD/NZD/USDT, 1,000 NOK, 0.3 BCH, 1.5 LTC, 0.6 ETH, 30,000 DOGE, 400 PLN, or 6,000 RUB. In regards to BTC players,

I'm sorry but it's what it says. You can keep in denial but it won't help, accept you have done something stupid and you are not able reverse it.
 
Last edited:

xiaozhuzhu

New Member
PABnoaccred
Joined
May 12, 2020
Location
china
eg. states for example, second change free spins wich stated in your bonus history is part of the no deposit bonus terms and conditions.

(eg. the 20 free spins upon registration, Wednesday Free Spins Drops, SECOND CHANCE SPINS, Friday Loyalty Bonus (exception VIP players who have specifically been set on a VIP Cashback Deal as part of their Friday Loyalty Bonus)) will be 100 EUR/USD/CAD/AUD/NZD/USDT, 1,000 NOK, 0.3 BCH, 1.5 LTC, 0.6 ETH, 30,000 DOGE, 400 PLN, or 6,000 RUB. In regards to BTC players,

I'm sorry but it's what it says. You can keep in denial but it won't help, accept you have done something stupid and you are not able reverse it.

I think you still got it wrong
His rules are not about bonuses that you do n’t need to deposit
It means that the player has not saved money in the casino
Players who have n’t saved money in the casino took a free spin bonus
Such players do not have people who deposit money into the casino
 

onlyoneunit

Newbie member
Joined
Apr 25, 2019
Location
Netherlands
I think you still got it wrong
His rules are not about bonuses that you do n’t need to deposit
It means that the player has not saved money in the casino
Players who have n’t saved money in the casino took a free spin bonus
Such players do not have people who deposit money into the casino
I want to refer you to the screenshot you have post of the Bonus History wich stated Second Chance Spins, you talking against your own proof. But you haven't read the rules correctly as you particular new to the these online casinos I assume.

I'm just trying to help you understand what mistake you have made and on wich part they be on there T&C,

Rules number 1a, 2b, applies to rule 10. Because Second Chance Spins is still part of rule 1a.
 

xiaozhuzhu

New Member
PABnoaccred
Joined
May 12, 2020
Location
china
I want to refer you to the screenshot you have post of the Bonus History wich stated Second Chance Spins, you talking against your own proof. But you haven't read the rules correctly as you particular new to the these online casinos I assume.

I'm just trying to help you understand what mistake you have made and on wich part they be on there T&C,

Rules number 1a, 2b, applies to rule 10. Because Second Chance Spins is still part of rule 1a.

I Know it
Rules number 1a, 2b, applies to rule 10. Because Second Chance Spins is still part of rule 1a.

He is talking about people who have not saved money in the casino
Please
 

onlyoneunit

Newbie member
Joined
Apr 25, 2019
Location
Netherlands
It looks like you have 2 issues,

As I see you already had saved money balance in the casino? Aldo I remember your wager bonus money is always played first and will go back to real money play after you losses or complete the bonus.

I assume you had won 1000$ with the second chance free spins? If this is not right and you won this amount even before accepting the free spins, this money shouldn't have not been confiscated as this was already real money. At that point the only bonus money that would be confiscated is the initial won of 0.90$ but if you won this amount 1000 $ by playing with bonus money and blackjack / blackjake, then it's a fair confiscate.
 
Last edited:

xiaozhuzhu

New Member
PABnoaccred
Joined
May 12, 2020
Location
china
It looks like you have 2 issues,

As I see you already had saved money balance in the casino? Aldo I remember your wager bonus money is always played first and will go back to real money play after you losses or complete the bonus.

I assume you had won 1000$ with the second chance free spins? If this is not right and you won this amount even before accepting the free spins, this money shouldn't have not been confiscated as this was already real money. At that point the only bonus money that would be confiscated is the initial won of 0.90$ but if you won this amount 1000 $ by playing with bonus money and blackjack / blackjake, then it's a fair confiscate.

I want to ask you from which rule do you know they have the right to confiscate my 1,000 $ blackjake game
You first mistakenly thought that I was a player who had not deposited money
Let's see, the online casino admits that I participated
Belongs to "Second chance Free spins"
There is no mention that if the bonus expires 1000 $ profit will be forfeited
They only said that the bonus was removed
It ’s just that your balance will be used first






Reconnecting…

avatar

Jarvis 23:09
Hello. How may I help you?

Ask your question here below and I'll do my very best to help you :)
ye 23:11
Hello i want to ask "Second chance Free spins" This bonus belongs to him "FREE SPINS TERMS AND CONDITIONS" rule Still belongs "GENERAL BONUS TERMS AND CONDITIONS" rule
avatar

Jarvis 23:11
Let me connect you to one of our real support heroes

You have been transferred to: Andrew.
ye 23:12
Hello i want to ask "Second chance Free spins" This bonus belongs to "FREE SPINS TERMS AND CONDITIONS" rule Still belongs "GENERAL BONUS TERMS AND CONDITIONS" rule

Hello i want to ask "Second chance Free spins" This bonus belongs to "FREE SPINS TERMS AND CONDITIONS" rule Or belong "GENERAL BONUS TERMS AND CONDITIONS" rule
avatar

Andrew 23:12
We do not issue any complimentary free spins or bonuses from the support here. Instead we have weekly offers, daily tournaments and hidden gems that you are able to take part of all throughout the year. You can read more about the promotions we have each week, and competitions that is always ongoing here:
You do not have permission to view link Log in or register now.
.
ye 23:14
I'm asking you the rules of this bonus

"Second chance Free spins"

You do not have permission to view link Log in or register now.


This bonus belongs to "FREE SPINS TERMS AND“ ?
avatar

Andrew 23:15
The rules are 40x wager and there is a maximum withdrawal yes

of 100 USD
ye 23:17
If you fail to complete the request, will you only lose the bonus?
avatar

Andrew 23:18
I do not understand what you mean exactly?
ye 23:19
The rule is 40 times the bet If the bonus expires is it not only a loss of bonus

What happens if the bonus expires

What happens if the bonus expires?

I am waiting for your reply
avatar

Andrew 23:24
Then the bonus is then unfortunately lost.
ye 23:26
just lost Bonus funds? what about winnings?
avatar

Andrew 23:26
The total balance will be lost if your deposit has been played, your deposit will be the first to be played.
ye 23:28
You help me take a look Did you eliminate my winnings

Your "FREE SPINS TERMS AND" Should not remove my winnings
avatar

Andrew 23:30
Your balance is 614.
ye 23:31
Bonus on May 7 "Second chance Free spins"
avatar

Andrew 23:32
That decision has been made and will not change unfortunately.

Is there anything else i can help you with?
ye 23:33
But you said this "Second chance Free spins" belongs to "FREE SPINS TERMS AND" rule

pls
Read
avatar

Andrew 23:33
We have spoken to you many times about this and the decision is final

Have a nice evening.
ye 23:34
Can't you obey your rules?
Delivered

Andrew has closed the chat.

Did the agents give you awesome service? Now you can support their coffee fund by sending a tip of any BTC amount to the address below! 38to9ACaxqbBkWoZWadqoh9zC34JCFbuH2 PS: You're awesome :)
Message:
Sub
 
Last edited:

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
I want to ask you from which rule do you know they have the right to confiscate my 1,000 $ blackjake game
You first mistakenly thought that I was a player who had not deposited money
Let's see, the online casino admits that I participated
Belongs to "Second chance Free spins"
There is no mention that if the bonus expires 1000 $ profit will be forfeited
They only said that the bonus was removed
It ’s just that your balance will be used first






Reconnecting…

avatar

Jarvis 23:09
Hello. How may I help you?

Ask your question here below and I'll do my very best to help you :)
ye 23:11
Hello i want to ask "Second chance Free spins" This bonus belongs to him "FREE SPINS TERMS AND CONDITIONS" rule Still belongs "GENERAL BONUS TERMS AND CONDITIONS" rule
avatar

Jarvis 23:11
Let me connect you to one of our real support heroes

You have been transferred to: Andrew.
ye 23:12
Hello i want to ask "Second chance Free spins" This bonus belongs to "FREE SPINS TERMS AND CONDITIONS" rule Still belongs "GENERAL BONUS TERMS AND CONDITIONS" rule

Hello i want to ask "Second chance Free spins" This bonus belongs to "FREE SPINS TERMS AND CONDITIONS" rule Or belong "GENERAL BONUS TERMS AND CONDITIONS" rule
avatar

Andrew 23:12
We do not issue any complimentary free spins or bonuses from the support here. Instead we have weekly offers, daily tournaments and hidden gems that you are able to take part of all throughout the year. You can read more about the promotions we have each week, and competitions that is always ongoing here:
You do not have permission to view link Log in or register now.
.
ye 23:14
I'm asking you the rules of this bonus

"Second chance Free spins"

You do not have permission to view link Log in or register now.


This bonus belongs to "FREE SPINS TERMS AND“ ?
avatar

Andrew 23:15
The rules are 40x wager and there is a maximum withdrawal yes

of 100 USD
ye 23:17
If you fail to complete the request, will you only lose the bonus?
avatar

Andrew 23:18
I do not understand what you mean exactly?
ye 23:19
The rule is 40 times the bet If the bonus expires is it not only a loss of bonus

What happens if the bonus expires

What happens if the bonus expires?

I am waiting for your reply
avatar

Andrew 23:24
Then the bonus is then unfortunately lost.
ye 23:26
just lost Bonus funds? what about winnings?
avatar

Andrew 23:26
The total balance will be lost if your deposit has been played, your deposit will be the first to be played.
ye 23:28
You help me take a look Did you eliminate my winnings

Your "FREE SPINS TERMS AND" Should not remove my winnings
avatar

Andrew 23:30
Your balance is 614.
ye 23:31
Bonus on May 7 "Second chance Free spins"
avatar

Andrew 23:32
That decision has been made and will not change unfortunately.

Is there anything else i can help you with?
ye 23:33
But you said this "Second chance Free spins" belongs to "FREE SPINS TERMS AND" rule

pls
Read
avatar

Andrew 23:33
We have spoken to you many times about this and the decision is final

Have a nice evening.
ye 23:34
Can't you obey your rules?
Delivered

Andrew has closed the chat.

Did the agents give you awesome service? Now you can support their coffee fund by sending a tip of any BTC amount to the address below! 38to9ACaxqbBkWoZWadqoh9zC34JCFbuH2 PS: You're awesome :)
Message:
Sub

Read the two lines in bold.
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
You honestly think anything gonna change if you contact them 20 times more or keep posting this thread?

Only one person anywhere see casino doing something wrong but keep looping this same thing several time gets bit boring, you have got casinos reply, PAB been handled, what in earth you want or what you don't understand what everybody else does?
 
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