philmorley
Dormant account
- Joined
- Nov 25, 2016
- Location
- UK
Ive found no rep on the list and my first post here.
Joined bingo diamond, won £1100, requested withdrawal but had not supplied documents.
So supplied documents, all validated within 24 hours, had gone back down to £700ish, but such is life.
Requested withdrawal 8th November, withdrawal processed 9th November to my card,
Gave it a week, still no funds receive into bank account by 16th, gave it extra 2 days, so it had 7 working days (9 normal days), 2 more than their 3 to 5 day working period stated to be reasonable.
Contacted them on Friday 18th, informed it had been processed, but their withdrawals team had gone home for the weekend, so needed to send bank account statement to show non receipt.
Supplied all this for Monday 9am, told Monday they would get an ARN number and find the payment, but would take them 48 hours (as a note I used to work for a bank it can be obtained in minutes).
Contacted them Wednesday, still nothing or any ARN number, told them 24 hours more and would be putting in a complaint to the Gambling Commission as they were breaching their licence in my view by non payment of confirmed withdrawals.
Contacted the Friday 25th, still nothing, still supposedly awaiting for an ARN number.
So Friday 25th, submitted complaint to Gambling Commission as theirs obvious issues whether customer services wise or liquidity wise with Bingo Diamond (aka Broadway Gaming).
Not overly expecting funds to be received after this period, but this is a warning to others as no point depositing on sites that don't payout their withdrawals.
To me if a business isn't paying anything in any business usually indicated theirs going bust.
Joined bingo diamond, won £1100, requested withdrawal but had not supplied documents.
So supplied documents, all validated within 24 hours, had gone back down to £700ish, but such is life.
Requested withdrawal 8th November, withdrawal processed 9th November to my card,
Gave it a week, still no funds receive into bank account by 16th, gave it extra 2 days, so it had 7 working days (9 normal days), 2 more than their 3 to 5 day working period stated to be reasonable.
Contacted them on Friday 18th, informed it had been processed, but their withdrawals team had gone home for the weekend, so needed to send bank account statement to show non receipt.
Supplied all this for Monday 9am, told Monday they would get an ARN number and find the payment, but would take them 48 hours (as a note I used to work for a bank it can be obtained in minutes).
Contacted them Wednesday, still nothing or any ARN number, told them 24 hours more and would be putting in a complaint to the Gambling Commission as they were breaching their licence in my view by non payment of confirmed withdrawals.
Contacted the Friday 25th, still nothing, still supposedly awaiting for an ARN number.
So Friday 25th, submitted complaint to Gambling Commission as theirs obvious issues whether customer services wise or liquidity wise with Bingo Diamond (aka Broadway Gaming).
Not overly expecting funds to be received after this period, but this is a warning to others as no point depositing on sites that don't payout their withdrawals.
To me if a business isn't paying anything in any business usually indicated theirs going bust.