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Bingo Card Refusing To Honor Legitimate Debt

Discussion in 'Casino Complaints - Non-Bonus Issues' started by mcd68024, Jan 18, 2012.

    Jan 18, 2012
  1. mcd68024

    mcd68024 Dormant account PABnononaccred

    On March 26, 2009 I was emailed the following message from management of bingocard.com.

    Hi Max,
    We have approved your withdrawal. However, you have made it known to us on two different occasions during the past week that you have run into problems with Western Union and MoneyGram and had your name flagged. For this reason, we cannot make any attempt to send winings to you through these methods, as it could bring unwanted ramifications upon the processing company that we use for those payments. As these are the only two methods we have for paying U.S. players, we have no way to send these winnings or any future winnings to you, unless a new withdrawal method becomes available to us for U.S. players, or you become a resident of another country. Should either of these things happen, we will be able to send your pending winnings at that time. As there is presently no method for you to make a withdrawal, we have disabled your account, as making any more deposits would be fruitless. Again, if either of the two above-mentioned scenarios takes place, we can re-open your account at that time.

    Since that time I have checked on numerous occasions to see if they could process my payout without any luck. Always just moneygram and western union. Then I moved to Malta and opened a moneybookers account. When I emailed bingocard about receiving payment I got no response. When I told live chat of my situation the rep said "since July this year we have new owners there is nothing we can do". Then she quoted tthe irrelevant rule (probably written long after the incident): "If you have any dispute with regard to any outcome in the Games or other activity at BingoCard, you must submit your complaint to Company in writing within fourteen (14) days of incident by email to Customer Service representative" and said "they will laugh" at my request to be paid and tried to brush me off chat without a second thought. After threatening to make complaints on the online forums I was told the debt was too old and that I "should have settled this ahead of time". I pitched a bitch and they did not respond. Am I the only sane person here? I didn't think a company's liabilities changed every time personnel shuffled around. Obviously I should have moved to another country earlier just to expedite payment.

    Other sites owned by Bingo Worldwide Limited: Bingo Mania, Bingo Vega, Bingo Angels, Bingo Card, Red Card Bingo, Bingo Room, I Play Bingo, Free Bee Bingo, Casino Vega, Bingo Millionaire, Bingo LOL, 1776 Bingo, Bingo Charm, and Bingo Tide. I have noticed a good number of complaints against these sites in other posts.

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