Resolved Big Win of $90k CAD on SlotsMillion and Withdrawal is being stalled

[Deeplay]

Interesting if @SlotsMillion decide that the OP can not afford to gamble - and so for the protection and well being of the player they decide not to pay the 90k. The Game providor has verifed the win - so there is no excuse @SlotsMillion need to pay and should have paid already without this rather embarrasing and quite pathetic attempt to either stall or find a loop hole so as to not pay what was legitimately won. Thankfully I saw this cr@p coming a long time ago and so no longer gamble at such places. How times have changed. A friend had what I would call a huge win with a huge cashout at an offshore crypto mid October. Paid in minutes - no qs asked ... just saying )

 

[pinnit2014]

Interesting if @SlotsMillion decide that the OP can not afford to gamble - and so for the protection and well being of the player they decide not to pay the 90k. The Game providor has verifed the win - so there is no excuse @SlotsMillion need to pay and should have paid already without this rather embarrasing and quite pathetic attempt to either stall or find a loop hole so as to not pay what was legitimately won. Thankfully I saw this cr@p coming a long time ago and so no longer gamble at such places. How times have changed. A friend had what I would call a huge win with a huge cashout at an offshore crypto mid October. Paid in minutes - no qs asked ... just saying )

The whole concept of getting a licence seems to be predicated on it giving an almost false sense of legitimacy to a casino: you only have to see the likes of 888 and Jumpman having one. Player Protection? Sure, have to abide by 100 autospin rules etc but that hasn't exactly stopped the likes of them continuing to act like chancers, with a lot of them still pulling out the old : we need these docs to process etc.

Personally think the argument of: you're only safe at MGA/UKGC licensed casino's grows weaker/more tenuous with passing time.

 

[canuckguy1983]

@SlotsMillion Update as of Sunday Nov. 6th 9:30pm EST ... its been 11 days now since the win. On Friday end of day the live chat confirmed that the game check from the provider came back legit and good to go but it was too late in the day for the payments team to start processing my withdrawal because they had left for the weekend. Apparently there is a note on the account for Monday morning (tomorrow) for the payments team to start processing my withdrawals. I guess we will see, I will update the forum as soon as they start processing them. Really really hoping that they don't delay anymore.

 

[hubbadubbadingdong]

Interesting if @SlotsMillion decide that the OP can not afford to gamble - and so for the protection and well being of the player they decide not to pay the 90k. The Game providor has verifed the win - so there is no excuse @SlotsMillion need to pay and should have paid already without this rather embarrasing and quite pathetic attempt to either stall or find a loop hole so as to not pay what was legitimately won. Thankfully I saw this cr@p coming a long time ago and so no longer gamble at such places. How times have changed. A friend had what I would call a huge win with a huge cashout at an offshore crypto mid October. Paid in minutes - no qs asked ... just saying )

I totally agree; I once tried to cashout of playzee; first of all they would not look at withdrawal until after 3 days , then they take 3 days , you have a max cashout amount at the time ($3 or $4k) and they allow you to cancel back to account which reset the timer back to square one - and of course being a degen they had their wish and i never cashed out that $8k Fast forward to Sportsbet.io two years later win $35k plus and I withdraw and I had the money in my wallet i’m honestly less than 3 minutes - I was shocked (in a good way !)

 

[canuckguy1983]

@SlotsMillion UPDATE! So, after being told on friday that the payments team had been instructed to start processing my withdrawals the weekend has come and gone and now Monday as well. I've been on the live chat a few times today and have still not received any information. Sure seems like the live chat agents are kept out of the loop yet the customer is not allowed to correspond with anybody else. A few messages today, my account has been paused again pending standard reviews... (which apparently were completed) , the payments team reached out to their superiors to ask how they should proceed with the withdrawals but haven't heard back... the live chat agents have messaged the payments team but they aren't replying to them... and the last update was that after the game check they will proceed with withdrawal in accordance, however due to the high amount and the threshold limit , they are double checking feel details. Thats all the answered today but since its monday they're a bit busy. I am starting to get frustrated seeing how its been 12 days now. I mean I get the provider check which obviously took 8 days and way more than the standard time but now more delays... how does it seem like nobody knows whats going on ? and why is it so hard to get actual answers?
Keep in mind i have had a verified account with them for 5 plus years and they've always had my documentation and i have withdrawn and deposited hundreds and hundreds of times without any issue.

 

[thr0b]

To be fair - Monday hasn't gone yet

Good luck with this - they're not the quickest to pay out at the best of times, and I hope you get paid.

 

[canuckguy1983]

To be fair - Monday hasn't gone yet

Good luck with this - they're not the quickest to pay out at the best of times, and I hope you get paid.

Ya. They just told me that the payments team is gone for the day because of the time change and where they’re located. So Monday pretty much is done.

 

[pinnit2014]

The temerity to take money out of a casino

Pretty sure the guy here who won 106k from 40p at William Hill was paid, albeit it sent in 2/3 instalments IIRC, in no more than 3 days

 

[canuckguy1983]

@SlotsMillion UPDATE! Happy to say that they have processed $50k of the $90k win... as per their monthly withdrawal allowance. I have not received the $50k yet but at least it was processed, and I anticipate receiving it in the day or two. I must say... the thing that makes it most stressful is how mis or uninformed the live chat agents are... not being able to talk to the relevant departments makes it very stressful. There are live agents, then the payments team, then their superiors and there is a lot of going back and forth and misinformation. My suggestion would be to have a designated associate or company representative to handle a big win like this or a unique situation. @SlotsMillion live agents all did their best with the limited amount of information they had. Stay tuned on the remaining $40k for withdrawals that I can request on dec.1st. Let me reiterate, I have played Slostmillion for over 5 years now and have played higher stakes and have withdrawn several larger winnings of 10-15k. I have never had an issue with Slotsmillion and have always received my funds. It was only this time being of a much larger amount that it took 12 days and worried me because of the way it was handled. Thanks to everyone in this forum for the info. Thank you @Casinomeister

 

[sufferinsilence]

Most places will have someone dedicated to the case email you when you win a big sum like that.

Or perhaps that's a local thing, I've never taken out more than 7.5k at once but have been in touch through email with a HVC manager when taking out "only" 2k.

Anyway, happy you'll receive your money shortly and don't play that 40k back! At the very least take a break until everything is processed and things calmed down.

 

[canuckguy1983]

Thanks. Ya I’ve paused my account until December 1st to ensure I don’t play the 40k down.

Most places will have someone dedicated to the case email you when you win a big sum like that.

Or perhaps that's a local thing, I've never taken out more than 7.5k at once but have been in touch through email with a HVC manager when taking out "only" 2k.

Anyway, happy you'll receive your money shortly and don't play that 40k back! At the very least take a break until everything is processed and things calmed down.

 

[PMKFRUITPRO]

1st Dec is optimistic!!

 

[canuckguy1983]

UPDATE AS OF DEC 6,2022. @SlotsMillion has paid out all of the $90k winnings as per their T&C's. $50k per month. But i can happily say that all $90k has been paid. Thank you very much @Casinomeister and all members here that have assisted. Thank you SlotsMillion livechat and staff.

 

[LadyJelena]

UPDATE AS OF DEC 6,2022. @SlotsMillion has paid out all of the $90k winnings as per their T&C's. $50k per month. But i can happily say that all $90k has been paid. Thank you very much @Casinomeister and all members here that have assisted. Thank you SlotsMillion livechat and staff.

That's really amazing to hear!!! Congratulations and enjoy your wins!!
Good news of the week definitely!

 

[nfehily]

UPDATE AS OF DEC 6,2022. @SlotsMillion has paid out all of the $90k winnings as per their T&C's. $50k per month. But i can happily say that all $90k has been paid. Thank you very much @Casinomeister and all members here that have assisted. Thank you SlotsMillion livechat and staff.

Great news mate, but why would u thank SlotsMillion?

 

[canuckguy1983]

Here is the win