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bgo confusion

Discussion in 'Online Casinos' started by Karl Newbold, Sep 25, 2015.

    Sep 25, 2015
  1. Karl Newbold

    Karl Newbold Dormant account

    Occupation:
    It analyst
    Location:
    Uk
    hi
    i wonder if you can help me

    i signed up to bgo recently, using one of there free spins promotion

    i won using this and slowly managed to get up to around 800 quid, i managed to meet all of the bonus requirements taking the funds live

    i tried to make a withdrawal, but i needed a deposit so i could do this, i made a deposit of a tenner.

    i then made a withdrawal, which was approved (as the full amount was showing in cash..........not bonus

    i then got bored and fancied another go, so reversed it,
    i took a bit of a beating and went down to 200ish, but then got lucky and made it back getting me to around 860

    i then made a withdrawal request, this time letting it go through the reversal period, and went through to a status of waiting.

    i checked this today and i was told that i have breached there terms and conditions and i can only withdraw 30 of the 860...


    im not sure why as there terms and conditions are very strange - and for the amount to come over as "out of bonus" makes it seem like the cash was there to withdraw

    any ideas?? im really annoyed about this
     
  2. Sep 25, 2015
  3. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    1 person likes this.
  4. Sep 25, 2015
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Adam is the new guy; Paul is no longer around.
     
  6. Sep 25, 2015
  7. Karl Newbold

    Karl Newbold Dormant account

    Occupation:
    It analyst
    Location:
    Uk
    yeah, i have done

    quite fustrated about this, has anyone else had issues like this, i assume its popular - but transfering the money into cash makes it annoying
     
  8. Sep 25, 2015
  9. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    To get any good reply, we need to know what term exactly you breach. Probably max bet?
     
  10. Sep 25, 2015
  11. Karl Newbold

    Karl Newbold Dormant account

    Occupation:
    It analyst
    Location:
    Uk
    Unless otherwise stated in promotion specific terms & conditions, non-funded accounts can be used to play and win real money. The maximum win available for withdrawal for non-funded Players on all games is £20. If winnings are more than £20 at the point of the first deposit, the Player will be entitled to £20 of the accrued free funds and the remainder of the balance will become void. The deposited amount and any additional bonus will not be affected by the deductions.


    however

    The maximum winnings from this offer is capped at £100 after wagering requirements have been completed. Any winnings from this offer that exceed this cap are deemed to be void

    but i changed games and played a different one.,

    after my deposit my cash was still there, and i continued to play for some time, i also didnt accept any other bonuses
     
  12. Sep 25, 2015
  13. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    Well, i am pretty sure we need to wait Adam and he will give you all info you need. Little bit more patience.
     
  14. Sep 25, 2015
  15. Karl Newbold

    Karl Newbold Dormant account

    Occupation:
    It analyst
    Location:
    Uk
    no problem, i just wanted opinions thats all, im not too impressed with the support offered, so im determined to have this rectified.

    its been escalated, however i have been told i cant speak to a team leader, and they have to send it to them, this undermimes the process
     
  16. Sep 26, 2015
  17. Karl Newbold

    Karl Newbold Dormant account

    Occupation:
    It analyst
    Location:
    Uk
    noticed a few other people mentioning this on other websites, every email they have sent me is just a generic one.

    now my balance is at 157.......confusing
     
  18. Sep 27, 2015
  19. Karl Newbold

    Karl Newbold Dormant account

    Occupation:
    It analyst
    Location:
    Uk
    I believe, from my research Paul now works for sky bet!
     

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