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bgo casino

Discussion in 'Online Casinos' started by ugaboga, Apr 8, 2015.

    Apr 8, 2015
  1. ugaboga

    ugaboga Casino Addict

    Occupation:
    Information Technology, Day Trader
    Location:
    Australia
    How hard is it for us non-uk people to play there :eek:

    My debit card doesn't jive with gambling transactions, the only other option available to me at BGO was ukash. Unfortunately, their system doesn't accept Australian issued Ukash and only accepts Ukash purchased in GBP. It's probably the first casino where I've encountered that problem, usually they just convert the Ukash to their currency based on Ukash forex rates.

    Been told that ewallets will be added by the end of the year, going to be a long wait :mad:
     
    1 person likes this.
  2. Apr 9, 2015
  3. kujis

    kujis Experienced Member

    Occupation:
    Deejay
    Location:
    City of Judgement
    I'm unable to play there either. CCs won't work and paypal is for UK only. Very odd, as every other casino accepts at least one of those options.

    Very bad experience. :(
     
    1 person likes this.
  4. Apr 9, 2015
  5. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Expressed those sentiments a few times too...
    It really is a great Casino, in terms of promotions and games (i really like their own in-house products)
    but just to add: i was also told last year that the E-wallets were on the agenda to be added a.s.a.p...
    So i wouldn't yet get my hopes up.

    There may be a way though, if you have a neteller+ card, and as such the ability to generate your own cc's they might work as a normal cc. Still have to try.. maybe someone else already tried this and can confirm or deny?

    Wouldn't go as far as kopfkino to say it was a very bad experience, au contraire, i actually think the whole experience was great, only the deposit options are a problem.
     
    1 person likes this.
  6. Apr 9, 2015
  7. ugaboga

    ugaboga Casino Addict

    Occupation:
    Information Technology, Day Trader
    Location:
    Australia
    I asked Neteller if I could use my Neteller+ card to deposit at BGO and this was their reply -

    It's a pity, I was so keen to deposit. Even pre-verified my account, their e-mail support is blazing fast - verification and replies within minutes every time.

    I guess they're doing so well with UK clients they're not that desperate to target outside markets.
     
    1 person likes this.
  8. Apr 10, 2015
  9. randomiam

    randomiam Meister Member

    Occupation:
    n/a
    Location:
    australia
    same prob ive been waiting for them to get skrill for ages my card worked but i couldn't cash back to it
     
  10. Apr 10, 2015
  11. Zabier

    Zabier Experienced Member

    Occupation:
    Writer
    Location:
    Cardiff
    Don't worry about your problems. I'm sure Paris Hilton will come and save the day!
     
  12. Apr 10, 2015
  13. ugaboga

    ugaboga Casino Addict

    Occupation:
    Information Technology, Day Trader
    Location:
    Australia
    She works at the finance department at bgo? Paul, can you forward our concerns to her!
     
  14. Apr 13, 2015
  15. paul@bgo

    paul@bgo Dormant account

    Occupation:
    Operations Manager
    Location:
    Norwich, UK
    Roger Blazer One - Paris will sort it!

    On a more serious note, we want every single player possible, what kind of business would we be if we didn't? So any problems anyone has I need to know about them, otherwise they will go unnoticed. We have a mahoosive system running here so sadly some things will be missed.

    Alot of slack promises have also been made over the past 12 months regarding ewallets and I have to apologise, they were absolutely on the agenda pre-playtech deal. I've always been as honest as possible with you guys and the fact is we were seriously let down by the payments provider we were working with on the ewallet stuff and it cost us alot of time, money and I'm quite sure their lies proved very costly to them also.

    bgo casino: cc78e7df_japbcvpavbzau9dbuaxf.jpeg,Apr 13, 2015

    On a positive, the Playtech stuff we're working with is an industry proven system so I will get these damn ewallets delivered soon enough.
     
    2 people like this.
  16. Apr 13, 2015
  17. MiltonW

    MiltonW Experienced Member

    Occupation:
    Developer
    Location:
    Netherlands
    Bull. You've been promising this for over a year. You're full of crap.
     
  18. Apr 13, 2015
  19. paul@bgo

    paul@bgo Dormant account

    Occupation:
    Operations Manager
    Location:
    Norwich, UK
    Productive feedback there, top marks for you sir.
     
    4 people like this.
  20. Apr 13, 2015
  21. MiltonW

    MiltonW Experienced Member

    Occupation:
    Developer
    Location:
    Netherlands
    You want me to show what you promised over the years? You'll regret it...
     
  22. Apr 13, 2015
  23. paul@bgo

    paul@bgo Dormant account

    Occupation:
    Operations Manager
    Location:
    Norwich, UK
    With all due respect I believe I just apologised for not delivering on promises? Or was this not clear? There also appears to be reasons why they weren't delivered...i'm at a loss as to how this makes me a liar.

    Could be worse I suppose, I could always just ignore these posts and save myself the effort of trying to keep people updated on how we're trying to make things better.
     
    1 person likes this.
  24. Apr 13, 2015
  25. ugaboga

    ugaboga Casino Addict

    Occupation:
    Information Technology, Day Trader
    Location:
    Australia
    People sure are desperate to play at BGO - great compliment for your outfit Paul :eek2:

    Is the Ukash being limited to GBP issued Ukash something that could easily be changed?
     
  26. Apr 13, 2015
  27. MiltonW

    MiltonW Experienced Member

    Occupation:
    Developer
    Location:
    Netherlands
    What was the excuse then for not delivering on eWallets? You've been promising 'next weekend etc' for years.
     
  28. Apr 13, 2015
  29. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Yep Spot on! I personally deposit rarley at BGO but the missues is quite a regular depositor.

    CasinoMeister is OPTIONAL to casino rep's etc not something they have to commit to as part of their very busy daily schedules I'm sure.

    Fair play and respect to those individuals who 'make the effort' to keep their customers and potential customers updated ;)
     
    Last edited: Apr 13, 2015
  30. Apr 13, 2015
  31. paul@bgo

    paul@bgo Dormant account

    Occupation:
    Operations Manager
    Location:
    Norwich, UK
    Ukash should be fine for Aus - i'll PM you and see if we can get you sorted.
     
  32. Apr 13, 2015
  33. MiltonW

    MiltonW Experienced Member

    Occupation:
    Developer
    Location:
    Netherlands
    http://www.casinomeister.com/forums/showthread.php?t=61160&page=7&p=614012#post614012

    Spot on my ass. Just one quick google:
    3rd April 2014: "New payments system should have gone in this week but someone decided to do wholesale code changes on the other side! Hopefully be in place by next week and then we'll start to move people over, resulting in a much better experience for everyone involved.
    Neteller & Skrill are a top priority along with EUR and USD currencies."

    20th June 2014: As for Neteller & Skrill - new payments system goes live on Monday (fingers crossed) - once that's in, it should be a matter of time before Skrill follows, then Neteller soon after.

    BGO (Paul) has been promising Neteller for about 2 years, and nothing has happened.
     
    Last edited: Apr 13, 2015

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