Baptism by Fire - success Betspin is giving it a go!

[Betspin - Phil]

Hi Phil,

could you please let players from Thailand use Ecopayz too?

Nice promo, good to have a second Dish of the Day bonus offer

Thanks
Harry

Hey Harry,

I am afraid that there are no plans to make EcoPayz available to players from Thailand at this moment in time but if the situation changes I will of course let you know.

Thanks,
Phil.

 

[AffGency]

Hey Harry,

I am afraid that there are no plans to make EcoPayz available to players from Thailand at this moment in time but if the situation changes I will of course let you know.

Thanks,
Phil.

all fine

 

[bruinsdude]

Hey,

I am pleased to confirm that we have now added Ecopayz for our Canadian players.

Thanks,
Phil.

Canada Thanks You! Got to use the service and try the site out. There is a brief lag whenever moving from one spot in the casino to another, but I feel this is for a reason, as whenever I get into a game, where it counts, there is NO lag, no balance flashing, and no issues stopping the reels along to the beat of the music when I choose to. I am guessing this is not EveryMatrix?
Late to the party but glad I came out.
Top Class casino through and through.

 

[Betspin - Phil]

Canada Thanks You! Got to use the service and try the site out. There is a brief lag whenever moving from one spot in the casino to another, but I feel this is for a reason, as whenever I get into a game, where it counts, there is NO lag, no balance flashing, and no issues stopping the reels along to the beat of the music when I choose to. I am guessing this is not EveryMatrix?
Late to the party but glad I came out.
Top Class casino through and through.

Thanks for the kind words bruinsdude, very much appreciated and a nice way to the start the morning.

 

[paul7388]

Lol I am stupid for some reason I thought you never accepted UK players.

Anyway now I know you do I signed up. But must say its probably just me but for such an easy sign up page I was getting in a real mess lol. Having this separate line each time to put details in is just so different from what im used to and I had to restart twice as was getting it into my head id put info in wrong bits.

No worries I got there in the end, my fault not your sites.

Quick question tho, I was reading you are sister site to Guts so taking it both sites run similarly, If so how come you have got all the new games as would have thought if Guts cant add them at moment then you wouldn't be able to? Daft question I know but that's me lol.

 

[Betspin - Phil]

Lol I am stupid for some reason I thought you never accepted UK players.

Anyway now I know you do I signed up. But must say its probably just me but for such an easy sign up page I was getting in a real mess lol. Having this separate line each time to put details in is just so different from what im used to and I had to restart twice as was getting it into my head id put info in wrong bits.

No worries I got there in the end, my fault not your sites.

Quick question tho, I was reading you are sister site to Guts so taking it both sites run similarly, If so how come you have got all the new games as would have thought if Guts cant add them at moment then you wouldn't be able to? Daft question I know but that's me lol.

Hey Paul,

Initially when we first launched we did not accept UK players whilst we completed our soft launch but after 3-4 weeks of going live we started accepting UK players.

Just to clarify we are not a sister site of Guts, as we operate completely independently but we do currently share the same license, so essentially we are currently operating as a white label.
Also Guts are currently on the EveryMatrix platform whilst we are the first operator on the iGamingCloud platform. Hence, why we currently have different games.

I hope this helps and answers your questions.

Cheers,
Phil.

 

[Casino2014man]

I read this thread yesterday and thought I would give Betspin a try!

I am from the UK. I have to say, first impressions were brilliant, loved the sign up page, easy and straight forward.

The live chat page was a bit annoying as it did not fit properly on my screen so I had to make a workaround to actually see what was being said by the operator or myself!

However after depositing I was very frustrated and disappointed because the games played really badly.

I played Reel Rush for a while but every spin took about 10 - 15 seconds to complete. It was driving me mad because it takes the fun out of it, and it is so annoying to lose that way. Deposit went pretty fast. I am pretty sure it is not my internet connection either as I then went and played on another site which worked fine.

 

[Betspin - Phil]

I read this thread yesterday and thought I would give Betspin a try!

I am from the UK. I have to say, first impressions were brilliant, loved the sign up page, easy and straight forward.

The live chat page was a bit annoying as it did not fit properly on my screen so I had to make a workaround to actually see what was being said by the operator or myself!

However after depositing I was very frustrated and disappointed because the games played really badly.

I played Reel Rush for a while but every spin took about 10 - 15 seconds to complete. It was driving me mad because it takes the fun out of it, and it is so annoying to lose that way. Deposit went pretty fast. I am pretty sure it is not my internet connection either as I then went and played on another site which worked fine.

Hey,

Thanks for the initial kind words.

If you could send me a screenshot via PM of how the chat looks for you I will happily investigate that, as that doesn't sound right.

Also I am sorry to hear that the games seemed to be lagging for you. We have not received any similar complaints recently and everything has been quite stable but if it happens again please do let me know. Likewise if you send me a PM with your username I will happily review your account details to see if we can give you a bonus to try and give your luck a boost and also to compensate you for the initial bad experience that you encountered.

I look forward to hearing from you and hope you have a great day.

Thanks,
Phil.

 

[Casino2014man]

Thanks Phil

I have a quick bonus question.

If I deposit and accept a bonus, then win while using my cash balance, could I then forfeit the unused bonus and withdraw my cash winnings or is everything tied in?

I cannot see it anywhere in the bonus terms, and on live chat was told 'Your cash will be used first, but since everything is within a pot when accepting a bonus, you wont get any winnings if forfeiting the bonus.'

I just want to double check that is correct as that seems a little unusual and if so I won't use a bonus when I deposit!!

Thanks

 

[Betspin - Phil]

Thanks Phil

I have a quick bonus question.

If I deposit and accept a bonus, then win while using my cash balance, could I then forfeit the unused bonus and withdraw my cash winnings or is everything tied in?

I cannot see it anywhere in the bonus terms, and on live chat was told 'Your cash will be used first, but since everything is within a pot when accepting a bonus, you wont get any winnings if forfeiting the bonus.'

I just want to double check that is correct as that seems a little unusual and if so I won't use a bonus when I deposit!!

Thanks

Hey,

If you enter a bonus code when depositing, you must complete the required wagering before you can withdraw your bonus along with any accumulated winnings.
If you prefer to play without such restrictions you don't have to claim the bonus and can always contact me if you feel that your recent play should be rewarded.

I hope this helps.
Thanks,

Phil.

 

[asadzareef89]

knowledgeable customer service?

I joined betspins the first few days since they opened to the uk market, i am generally almost never in need of support and if i have a question i ask via email as not to have to sit and wait for a live agent to respond. As i'm generally a unlucky guy (lol), i thought of checking up my RTP% on most casinos which have been not so lucky for me. I simply email ''Could you please provide me my RTP % since joining the casino''

The reply

Hi Asad,

We dont have any bonus at the moment, but keep an eye on your inbox once in a while, we often send out bonus to our faithful customers.


Wish you a fantastic day.



Kind regards
Linette

Anyways after i emailed back explaining the question i did get a more accurate answer and my RTP currently stands at modest 85%,

Can't judge a casino on 10-12 deposits for luck but seriously phil, support staff working for a casino should know what RTP % is

Hopefully today my luck will change as its my turn to try betspin again later

 

[Betspin - Phil]

I joined betspins the first few days since they opened to the uk market, i am generally almost never in need of support and if i have a question i ask via email as not to have to sit and wait for a live agent to respond. As i'm generally a unlucky guy (lol), i thought of checking up my RTP% on most casinos which have been not so lucky for me. I simply email ''Could you please provide me my RTP % since joining the casino''

The reply

Hi Asad,

We dont have any bonus at the moment, but keep an eye on your inbox once in a while, we often send out bonus to our faithful customers.


Wish you a fantastic day.



Kind regards
Linette

Anyways after i emailed back explaining the question i did get a more accurate answer and my RTP currently stands at modest 85%,

Can't judge a casino on 10-12 deposits for luck but seriously phil, support staff working for a casino should know what RTP % is

Hopefully today my luck will change as its my turn to try betspin again later

Hi Asad,

Thank you for bringing this to my attention and please accept my apologies for the initial irrelevant response.
I will personally sit down with the guys to make sure that they all…

1. Understand what RTP% means
2. That they know how to check this moving forward

One of our long term goals is to have one of the best Customer Care teams in the industry.
Although we may not quite be there just yet, we do believe that we are making massive strides in this area with each passing day.

I would like to thank you for your input and please continue to give us your honest feedback as always.
Have a great day!

Cheers,
Phil.

 

[Tirilej]

Hi Asad,

Thank you for bringing this to my attention and please accept my apologies for the initial irrelevant response.
I will personally sit down with the guys to make sure that they all…

1. Understand what RTP% means
2. That they know how to check this moving forward

One of our long term goals is to have one of the best Customer Care teams in the industry.
Although we may not quite be there just yet, we do believe that we are making massive strides in this area with each passing day.

I would like to thank you for your input and please continue to give us your honest feedback as always.
Have a great day!

Cheers,
Phil.

Tell them to create an account here and make them spend some time reading.
I know other casinos that are doing that and their staff do know more than most.

I can for sure say that this forum isn't so well known as many think it is, and especially not amongst support in casinos.

 

[asadzareef89]

Tell them to create an account here and make them spend some time reading.
I know other casinos that are doing that and their staff do know more than most.

I can for sure say that this forum isn't so well known as many think it is, and especially not amongst support in casinos.

Not a bad idea, but i don't think any casino would pay their staff to comprehensively read forums

But a manual of regularly used words and their meaning should be given to them at their start date, just like when a company recruits u they give u a little book to get to know ur job better and kinda questions/problems u might face

 

[daenyboi]

Hi Asad,

Thank you for bringing this to my attention and please accept my apologies for the initial irrelevant response.
I will personally sit down with the guys to make sure that they all…

1. Understand what RTP% means
2. That they know how to check this moving forward

One of our long term goals is to have one of the best Customer Care teams in the industry.
Although we may not quite be there just yet, we do believe that we are making massive strides in this area with each passing day.

I would like to thank you for your input and please continue to give us your honest feedback as always.
Have a great day!

Cheers,
Phil.

You just got linette fired, hope your happy with yourself Xd

 

[asadzareef89]

You just got linette fired, hope your happy with yourself Xd

????? explain

 

[Dinahnana]

????? explain

I think it was a joke, no harm meant

 

[asadzareef89]

I think it was a joke, no harm meant

i know, the way to kill a joke is to ask the other person to explain which kills the whole meaning of it lool

 

[daenyboi]

i know, the way to kill a joke is to ask the other person to explain which kills the whole meaning of it lool

What do you need explained to yourself?

You showed their rep one support person in faulty manners, probably caused her to get fired or re-postioned. How bout that smartass



Still a joke btw, people learns karma at the age of 10. ***

 

[Casino2014man]

LOL some crazies around lately..

Anyway, having played more I have some more feedback regarding the site.

I have made lots of deposits in the last few days, and generally the site feel is good, very good.

I cannot say anything about withdrawals yet as I am on some insane losing streak I just cannot get out of.. Lost hundreds there yesterday keep trying to turn it around but can't

Is there a hot/cold metre for the slots anywhere, as I quite like those

But yeah, not many errors, and support are always there. The interface is nice too.

The one poor point for me is paying for visa deposits.. I know it is not a lot of money but it seems to be becoming the norm which I am a little afraid of!

All good otherwise so far

 

[spintee]

Yes the site is one of the best if not the best out there, Help is 2nd to none, I agree about the losing streak I had a small deposit the other day and built a nice balance for what I put in, Cut a long story short £135 playing 30p spins across a number of machines, A few 50p presses and NOT 1 bonus round, I did get a wild desire but paid 0,

Credit where's due low as we all no how they can turn around, & not long back I received an email with some free credit so went & took a look, There was £10 sitting in my account & managed to get balance over £100 after wager, I lost my bank card but had the option to do a bank transfer, Sent in a screen shot of my banking screen and live help approved it quicker than lighting, There was a bit of trouble due to putting in numbers in wrong place, But again help reflected thisand cash in my bank a day or two later,

There is a small charge, But so far live help and reps on here have been that good than you cannot put money on that kind of stuff, So a very small price to pay to no your in good hands + the hassle free gaming

I hope that streak changes soon for you,

LOL some crazies around lately..

Anyway, having played more I have some more feedback regarding the site.

I have made lots of deposits in the last few days, and generally the site feel is good, very good.

I cannot say anything about withdrawals yet as I am on some insane losing streak I just cannot get out of.. Lost hundreds there yesterday keep trying to turn it around but can't

Is there a hot/cold metre for the slots anywhere, as I quite like those

But yeah, not many errors, and support are always there. The interface is nice too.

The one poor point for me is paying for visa deposits.. I know it is not a lot of money but it seems to be becoming the norm which I am a little afraid of!

All good otherwise so far

 

[The Dude]

Well the 60 day BBF period has lapsed - all seems fine to me. Any dissenting viewpoints? Speak now.

 

[bruinsdude]

More than OK, these guys rock!

 

[shapesy]

great casino only slight annoyance is they need a full screen option on some slots

 

[Matti]

Theese guys are good to go

 

[Jono777]

Well being as it's looking very good for these guys (and deservedly so) I'm gonna go n drop a deposit their way see if I can fluke a few quid

Well done Guys, great Job

 

[asparkes15]

Can vouch for these guys. Won 500 pounds and was sent to my bank instantly with no wait time. Verification was a breeze too. Highly recommend.

 

[spintee]

Can vouch for these guys. Won 500 pounds and was sent to my bank instantly with no wait time. Verification was a breeze too. Highly recommend.

Yep, Any person that see my post's than I have no time for CS But take nothing away from peeps on betspin as I be more than happy to speak to them as they are top notch, Sites should take a few notes from them as this is how it should be done, Very hard hard to come by good cs now days in any area, Gambling sites or other but when you can talk to them and they can tell you that they docs are sorted in a blink of an eye when either they or some one had done it is top marks in my books,

You try speaking to some dicks on sites and they do not know what day it is let alone sort anythink out, I expect nothing from no one, Alow I will go out my way to help any person out and it feels like this site does also,

As well as Phil he is a top class man, I no that it might be he's job to sweet talk peeps but believe me he is up there with the best of them,

I am no big spender but casinos miss the point with the small fry but all I can say is betspin always treated me well

 

[citizenx]

Signed up today. Was hoping for a good amount of playing time. Was getting it - probably about 3 hours so far. Was impressed as it seemed rock steady, unlike its EM counterparts.

Then the site went offline and has been for a while now.

 

[shapesy]

Signed up today. Was hoping for a good amount of playing time. Was getting it - probably about 3 hours so far. Was impressed as it seemed rock steady, unlike its EM counterparts.

Then the site went offline and has been for a while now.

same here but it is back up now

 

[citizenx]

same here but it is back up now

So it is.

No harm done but hope it remains stable for the rest of my session!

 

[Betspin - Phil]

Signed up today. Was hoping for a good amount of playing time. Was getting it - probably about 3 hours so far. Was impressed as it seemed rock steady, unlike its EM counterparts.

Then the site went offline and has been for a while now.

Hey,

Apologies for the delay in response and sorry about that. It seems we had a slight blip and the site was down for a short time but for no longer than 30 minutes I believe.

If you encounter any further problems though please do let me know.

Thanks,
Phil.

 

[mimi26]

deleted wrong rep :-/

 

[mimi26]

Can I ask when UKASH will be added please

 

[Betspin - Phil]

Can I ask when UKASH will be added please

Hey Mimi,

We are working on adding UKash in the very near future.
Unfortunately I don't have an exact time frame at this moment in time but I will let you know as soon as I have something to confirm.

Thanks,
Phil.

 

[muziq]

Hey Mimi,

We are working on adding UKash in the very near future.
Unfortunately I don't have an exact time frame at this moment in time but I will let you know as soon as I have something to confirm.

Thanks,
Phil.

hi phil

daily reward is something nice .. but would like to get a surprise now and then

i only missed it 2 or 3 days but usually betspin gives a 50% bonus once or twice weekly

didnt get one this week ... may be there was one at sunday but i coudnt play on sunday

got one 50% offer on daily rewards but it was limited to 10 only

would nice if its added as an extra and give the 50% upto 50 offers once a week
ty

 

[Betspin - Phil]

hi phil

daily reward is something nice .. but would like to get a surprise now and then

i only missed it 2 or 3 days but usually betspin gives a 50% bonus once or twice weekly

didnt get one this week ... may be there was one at sunday but i coudnt play on sunday

got one 50% offer on daily rewards but it was limited to 10 only

would nice if its added as an extra and give the 50% upto 50 offers once a week
ty

Hey Muziq,

I hope all is well and that you had a nice weekend.

We had a 50% up to €50 bonus available on Saturday but I will also let you into a little secret, you will also be able to get one on Wednesday as well.
Surprise bonuses will still be awarded quite regularly via email as well, so keep an eye on your inbox for those extra treats.

Plus don't forget that we opened up bonuses for a whole country just for you.

I hope this helps.
Thanks,

Phil.

 

[muziq]

awe ty phil

i coudnt play on Saturday and Sunday bummer

i will look forward to Wednesday ...

ya i know im grateful you did that for me and i was suggesting not complaining

 

[citizenx]

Hey,

Apologies for the delay in response and sorry about that. It seems we had a slight blip and the site was down for a short time but for no longer than 30 minutes I believe.

If you encounter any further problems though please do let me know.

Thanks,
Phil.

Hi Phil

Not to worry, these things happen from time to time. I would have to say with that exception my experience so far has been very good.

Game performance was rock solid, site was easy to navigate, live chat were informed and helpful. Sent my documents for approval and they were done in lightning quick time.

Only one recommendation would be that you put a little widget showing wagering achievement alongside the games when you're playing.

Its a minor thing but would be helpful to see how you're doing when you have a bonus.

 

[asadzareef89]

Hey Muziq,

I hope all is well and that you had a nice weekend.

We had a 50% up to €50 bonus available on Saturday but I will also let you into a little secret, you will also be able to get one on Wednesday as well.
Surprise bonuses will still be awarded quite regularly via email as well, so keep an eye on your inbox for those extra treats.

Plus don't forget that we opened up bonuses for a whole country just for you.

I hope this helps.
Thanks,

Phil.

really? i didnt get an email? im not bonus banned already am i?

 

[Betspin - Phil]

Hi Phil

Not to worry, these things happen from time to time. I would have to say with that exception my experience so far has been very good.

Game performance was rock solid, site was easy to navigate, live chat were informed and helpful. Sent my documents for approval and they were done in lightning quick time.

Only one recommendation would be that you put a little widget showing wagering achievement alongside the games when you're playing.

Its a minor thing but would be helpful to see how you're doing when you have a bonus.

Thank you for the very kind words citizenx, appreciated. I'm glad your overall experience wasn't tarnished by the small down time that we encountered.
I believe we have a very stable platform in general and hopefully this will be proven over time.

That's a great recommendation as well and is also something that we have already been considering. So hopefully that will be something that we can roll out at some point in the future.

really? i didnt get an email? im not bonus banned already am i?

Hey,

No you are not banned from receiving bonuses.
The Daily Rewards offers are always available and advertised on-site, so should be available to everybody unless you are from a country which is restricted from receiving bonuses of course.

Let me know if you need anything else?

Thanks,
Phil.

 

[jimbler]

I've been trying to deposit at this site for at least a couple of months with no luck. Keep getting error messages every time. Have never had any problems depositing at other sites.

Message Error.

Due to a message error this transaction is unable to be completed. Click Continue to return to the merchant's website so that you may enter another form of payment.

Please call 1300 555 203, between 8am and 9pm, 7 days per week for further assistance with this transaction.

Message ISO code not valid per ISO tables
Detail PAReq.Purchase.currency

 

[spintee]

I've been trying to deposit at this site for at least a couple of months with no luck. Keep getting error messages every time. Have never had any problems depositing at other sites.

Might sound stupid but you have put the right details in for what ever payment you are using, I was stuck on another site the other day and payment would not go threw, I realised I was typing my old 3 digit code of my old card I had lost the other week Not so funny but betspin gave me some free funds and managed a win, Due to if taking out to my old card it would of of been a lot of work so I opted for the bank transfer and they wanted a screen shot of my bank, Fair dues so I sent and whiten minutes live help told me it was verified, What other sites can do that ? Not blody many I can tell you,

Did you speak to live help? They are actually on the ball and seem to no, Not just some idot that are there to make things look good and who have not played at casino before, If not I am sure Pill will sort it out, He is another bit of magic but there is to tricks with him

 

[PaaskeDenmark]

What is this all about??? Went through everything last night with my great big win at Betspin. And my feeling about Betspin is really good as cust service is great and had super fast first withdrawal also docs are verified quick. But what is now this?? My withdrawal of £1500 to bank transfer (new docs of my bank were sent as per request of Betspin) Said I could do to neteller and bank transfer.

Now I am being told You have to withdraw all money to deposit mehtod used?? Ehmmm I have never heard this before. Not allowed to withdraw to bank transfer to my direct bank which has sort code and account number linked with visa card debit used? Please Betspin what is going on here.

Had this reply from support (to be fair is super fast)

We do this due to security reasons, for all our customers. The deposit method and withdrawal method has to be the same.

Your latest deposit method is Neteller and thus, we would kindly ask you to withdraw your winnings to Neteller.

Janne/Betspin

 

[PaaskeDenmark]

Been told that Betspin operates with that all withdrawals has to go to deposit method that was used. Okay visa debit card was used but that option is not avaiable which is same as bank transfer (same method).

I am very confused is this the new UK gambling law that messes everything up or??? As Betsafe is also keeping up being silly with me and tells me now every time I make withdrawal I have to split it even between Visa card witdrawal and neteller. But that is almost opposite than here in Betspin case.

I have made whole withdrawal to neteller now and Betspin been quick helping in live chat. BUT not happy as will inccur extra cost and time now this way. Wont see money until next week on my bank account and I have limit of what can withdraw from an ATM


PS Money already received on my neteller. So I will give you that SUPER FAST... :notworthy But still very confused about your strange rules? Hope this can be discussed now.

 

[spintee]

thats the trouble if you deposit threw one means and used another, (money laundring) a big business and can tell you from experience as had a good few mate go prison for this shit, Cassino's has no worry about me with my pennys I put it

& I certainly will not use my details to do it, Any way have you deposit from your card b4? Maybe that cs was a bit mixed up and may have to deposit using card before any transfer can take place, As it will not look good on a casino side if there was a payment going into your bank from a unknown source, It does bring up flags with your bank,

I will have a bet that Phill will sort this as soon as, I had to do a bank transfer due to losing card and saving aload of hasstle, I was ask to send a screen shoy in of bank and sorted withen minutes, There was a mix up as money was put back into acount and I would not of known umless I looked but yet again live help sorted it and stated that I put my didgits the wrong way round, They sorted it and blasted the payment threw, I was a bit pissed of as it was about 6 oclock and missed the shut of time but money was in bank next day Happy days


Edit:: Its standerd practice now days to pay back where the money come from, & now the new laws from U.K have come into affect its another excuse for casino, But like I said its to do with money launder,

If VWM see this than he the expert and let you no reason

What is this all about??? Went through everything last night with my great big win at Betspin. And my feeling about Betspin is really good as cust service is great and had super fast first withdrawal also docs are verified quick. But what is now this?? My withdrawal of £1500 to bank transfer (new docs of my bank were sent as per request of Betspin) Said I could do to neteller and bank transfer.

Now I am being told You have to withdraw all money to deposit mehtod used?? Ehmmm I have never heard this before. Not allowed to withdraw to bank transfer to my direct bank which has sort code and account number linked with visa card debit used? Please Betspin what is going on here.

Had this reply from support (to be fair is super fast)

We do this due to security reasons, for all our customers. The deposit method and withdrawal method has to be the same.

Your latest deposit method is Neteller and thus, we would kindly ask you to withdraw your winnings to Neteller.

Janne/Betspin

 

[The Dude]

Passed!
https://www.casinomeister.com/forums/threads/betspin-accredited-casino.67112/?t=67112