Baptism by Fire - success Betspin is giving it a go!

[spintee]

My docs seem to be ok? I see duover stated that they said approved for he's but states 3 bills,

I sent mines of and said waiting, Phone bill, drive licence and front bank card, Seen that there waiting approval than a few minutes later ask me to up load card again, I guess that this time they wanted the back of it so uploaded that, Now there's nothing there to let you no if approved? As the account verification tab has gone, My user name is same as on here

 

[Betspin - Phil]

My docs seem to be ok? I see duover stated that they said approved for he's but states 3 bills,

I sent mines of and said waiting, Phone bill, drive licence and front bank card, Seen that there waiting approval than a few minutes later ask me to up load card again, I guess that this time they wanted the back of it so uploaded that, Now there's nothing there to let you no if approved? As the account verification tab has gone, My user name is same as on here

Hi spintee,

I have just had a quick check and can confirm that all of your ID has been approved.

You should be able to see the status of your documents as they are approved in the 'Account' section but once they have all been approved and the the account has been verified the 'Account Verification' section is dropped from the list of options, as its no longer deemed relevant. That being said we could and probably should leave it there to avoid any unnecessary confusion.

I'll add it to the list

Thanks,
Phil.

 

[Valhalla]

After a really bad run of luck to kick off my BetSpin experience, I'm having a blast now.
Getting some great wins, loads of play time, a very unnecessarily generous NDB from Phil (for basically no reason), and the man himself is a pleasure to communicate with.
Document verification is quick and hassle-free too

Highly recommended casino and I'm definitely a BetSpin stalwart now

 

[Tropicana50]

Just got my 100 free spins across 3 different games. Managed to get:

£15.55 From my 25 South Park Spins

88p From my 25 Invisible Man Spins

£9.80 from My 50 Alien Spins.

Hit a bonus right after on Steam Tower and another withdrawal now on the way!

- T

 

[dunover]

After a really bad run of luck to kick off my BetSpin experience, I'm having a blast now.
Getting some great wins, loads of play time, a very unnecessarily generous NDB from Phil (for basically no reason), and the man himself is a pleasure to communicate with.
Document verification is quick and hassle-free too

Highly recommended casino and I'm definitely a BetSpin stalwart now

I had a small chip too (thanks Phil!) and quadrupled it, had to go to bed. Next afternoon it went in 20 minutes (trying to make WR) without a bonus round on TS2, WRockets and Term2....

Nice gesture though! Glad you had better luck with yours.

 

[Valhalla]

I had a small chip too (thanks Phil!) and quadrupled it, had to go to bed. Next afternoon it went in 20 minutes (trying to make WR) without a bonus round on TS2, WRockets and Term2....

Nice gesture though! Glad you had better luck with yours.

I lost my NDB mate
It was £200 and I think I got it up to over £300 at one point before I squandered it
I actually lost almost £1000 in deposits before things picked up. Have made a couple of nice withdrawals since and still have a healthy balance to play with.

 

[Valhalla]

Definitely ahead now. Just hit £1300+ on Dead or Alive (90p bet).
It's very reassuring to know I can withdraw and get paid without hassle

 

[Jono777]

Hey Phil

Are you able to add Ukash as a deposit method please?

Cheers -

 

[brianmon]

I was doing quite well with my first deposit, had a starting balance of £160, just took things easy playing between 20p and 60p spins. had my balance up to nearly £300 a few times.
Then when I had only 10-15% of the wagering to go and about £140 balance it got eaten by TSII. The best win I had in the first 200x 60p spins was £3.20 !! and no bonus rounds, I've had some cold runs on TSII, but none that bad before.

Why does it always happen towards the end of WR???

So once my balance hit £50, I used DOA to grind through the WR, and managed to withdraw £40, half of my initial deposit.
And then got stung with a £2.50 withdrawal fee!!!

 

[spintee]

I just had another small deposit, gone as quick as lightening

Its the bloody norm now days, But my time will come, Until than I will just have to live with it, Sites still running smooth, Probably to smooth in fact & why my deposit went in a flash,

 

[Betspin - Phil]

Definitely ahead now. Just hit £1300+ on Dead or Alive (90p bet).
It's very reassuring to know I can withdraw and get paid without hassle

Congrats Valhalla. Glad to hear its not all just bad luck.

Hey Phil

Are you able to add Ukash as a deposit method please?

Cheers -

Hey Jon,

We are working on it. I'll keep you posted and will let you know when we are close to having it available.

Cheers,
Phil.

 

[Valhalla]

Congrats Valhalla. Glad to hear its not all just bad luck.

It never would be all bad luck mate.
I'm just glad I didn't win with that NDB; nothing worse than "moaning my luck in", and even worse if it had been free

Also - withdrawals are very fast (to process and then reach account). PLEASE for the love of God don't change this.
It's a massive plus point for a casino and will keep players coming back time and again.

 

[SpinUk]

I joined, nice clean site - similar design to Buck and Butler. There is a good selection of games too. Took the deposit match bonus but all gone in quick as a flash (worst run on doa I have had in ages), so camt conment on the withdrawal. May give it another go at the weekend

 

[spintee]

I joined, nice clean site - similar design to Buck and Butler. There is a good selection of games too. Took the deposit match bonus but all gone in quick as a flash (worst run on doa I have had in ages), so camt conment on the withdrawal. May give it another go at the weekend

Yes had my small 2nd deposit but did not realise that the 2nd bonus was only 25% So hoping the free spins today can turn into something for me for once,

 

[brianmon]

Yes had my small 2nd deposit but did not realise that the 2nd bonus was only 25% So hoping the free spins today can turn into something for me for once,

That's what always puts me off depositing a second or third time with sites like this. I'd never tie my deposit up for such a small amount as 25%.
You either have to risk making a biggish deposit, so you have a decent bankroll to play with, or deposit the minimum and basically write it off

 

[spintee]

That's what always puts me off depositing a second or third time with sites like this. I'd never tie my deposit up for such a small amount as 25%.
You either have to risk making a biggish deposit, so you have a decent bankroll to play with, or deposit the minimum and basically write it off

Spot on, Unfortunately I have not got a big enough bank roll to of made a decent deposit & would not dream of taking 25% so I write that of about 1 second after deposit and realised that it was 25%, Only £20 but put £20 in the day before & also played other sites and I tell you something that theses small deposits soon add up by the end of the week,


I might just forget about deposits during the week and make 1 or two bigger deposits at the end of it, Some things got to change as not working for me at the minute

 

[Jono777]

Spot on, Unfortunately I have not got a big enough bank roll to of made a decent deposit & would not dream of taking 25% so I write that of about 1 second after deposit and realised that it was 25%, Only £20 but put £20 in the day before & also played other sites and I tell you something that theses small deposits soon add up by the end of the week,


I might just forget about deposits during the week and make 1 or two bigger deposits at the end of it, Some things got to change as not working for me at the minute

Same here matey! - Seem to be in a never ending losing nightmare atm!

gaming budget for the week done already and offers galore waiting for me

Still gotta register and make 1st deposit to BetSpin too

 

[Mikko - Betspin]

Phil is not a shameless self promoter so I'll post this great blog post about him.

Old / Expired Link

 

[dunover]

Phil is not a shameless self promoter so I'll post this great blog post about him.

Old / Expired Link

It can't get much worse - a Mickey that likes St*rb*rst.....AAAAARRRRGGHHHHHHHH!!!

 

[Tirilej]

Phil is not a shameless self promoter so I'll post this great blog post about him.

Old / Expired Link

A silly awesome guy
No, he seems to be like he was described. So where is the blog about you then Mikko?

 

[Deeplay]

I deposited 2 nights in a row and managed to withdraw each time so am up. An ok selection of games but hope more slots are added. No GOT for example. The site is pretty easy to navigate but the size of most of the slots is awful. Small screens and some of them you can hardly see your balance. This is pretty annoying struggling to see whats going on. Played Judge Dread and could not make out my balance and gave up on that slot as the screen size of the game was just too small. Hope this gets addressed. Pop up screens /new window maybe for the games like Redbet do maybe ? with resizable screen sizes.

Support is top notch no issues with that and Phil sorted out a very minor issue with my documents within minutes and my withdraws also processed really quickly. This is a real plus! A few areas where design could be improved such as when chat is offline you get an option to email support but the text area and submit button are crushed right down the bottom of the screen so were not visible until I readjust my screen size. But thats a minor.

The 2.5 fee per with draw is pretty steep when added to the deposit fee. But that is there choice I suppose. Finally the documents section only asks for 1 piece of id per item. So I could only upload the front of my card and then some hours later the system asks again for another part of my id but did not state what. I guessed it was the back of my card. Maybe more description needed on that area along with making it clear (and possible ) to upload front and back of the cards at the same time. But as I said that was sorted super quick by Phil the the CS team

I think with some improvements here and there, a much bigger game choice and LARGER screens Betspin could become one of the heavy weight casinos. I will be playing there again for sure

 

[Mikko - Betspin]

A silly awesome guy
No, he seems to be like he was described. So where is the blog about you then Mikko?

I think I'm next in line in few weeks time

 

[Betspin - Phil]

I deposited 2 nights in a row and managed to withdraw each time so am up. An ok selection of games but hope more slots are added. No GOT for example. The site is pretty easy to navigate but the size of most of the slots is awful. Small screens and some of them you can hardly see your balance. This is pretty annoying struggling to see whats going on. Played Judge Dread and could not make out my balance and gave up on that slot as the screen size of the game was just too small. Hope this gets addressed. Pop up screens /new window maybe for the games like Redbet do maybe ? with resizable screen sizes.

Support is top notch no issues with that and Phil sorted out a very minor issue with my documents within minutes and my withdraws also processed really quickly. This is a real plus! A few areas where design could be improved such as when chat is offline you get an option to email support but the text area and submit button are crushed right down the bottom of the screen so were not visible until I readjust my screen size. But thats a minor.

The 2.5 fee per with draw is pretty steep when added to the deposit fee. But that is there choice I suppose. Finally the documents section only asks for 1 piece of id per item. So I could only upload the front of my card and then some hours later the system asks again for another part of my id but did not state what. I guessed it was the back of my card. Maybe more description needed on that area along with making it clear (and possible ) to upload front and back of the cards at the same time. But as I said that was sorted super quick by Phil the the CS team

I think with some improvements here and there, a much bigger game choice and LARGER screens Betspin could become one of the heavy weight casinos. I will be playing there again for sure

Hi Deeplay,

Thank you so much for your feedback, appreciated.

We actually had Game of Thrones live but we had to take it down a few days ago, whilst we await for approval from HBO. It’s basically a formality but its best that we follow protocol. I am hoping to be able to add it back early next week.

Also just to give you an update on our game portfolio, we will be adding games from PNG in the next few weeks and then Williams Interactive will follow not long after that. Full/re-sizable screens are also coming soon as well.

Likewise we also have some improvements in the pipeline to improve the usability of the ‘Account Verification’ section, based on a lot of helpful feedback from you guys.

Thanks again for the kind words and feedback as always. If there is anything else I can help you with in the meantime, just give me a shout.

Cheers,
Phil.

 

[Valhalla]

Phil is not a shameless self promoter so I'll post this great blog post about him.

Old / Expired Link

Phil supports Liverpool? He's immediately my favourite Rep

 

[Deeplay]

Hi Deeplay,

Thank you so much for your feedback, appreciated.

We actually had Game of Thrones live but we had to take it down a few days ago, whilst we await for approval from HBO. It’s basically a formality but its best that we follow protocol. I am hoping to be able to add it back early next week.

Also just to give you an update on our game portfolio, we will be adding games from PNG in the next few weeks and then Williams Interactive will follow not long after that. Full/re-sizable screens are also coming soon as well.

Likewise we also have some improvements in the pipeline to improve the usability of the ‘Account Verification’ section, based on a lot of helpful feedback from you guys.

Thanks again for the kind words and feedback as always. If there is anything else I can help you with in the meantime, just give me a shout.

Cheers,
Phil.

Well when you get WMS games along with bigger screens will put you right up there!! WMS have some of the best slots available IMO!!! And it will be a great addition to your portfolio of games. Good also to see no reverse time as far as I can tell. Soon as you hit withdraw it does not seem to reversible. That is a good move imo. Always leaves a bad feeling when a player reverses. And in most cases casinos get it back in the long run anyway

 

[miso]

Just wanted to wish you guys the best of luck. Have a good feeling about this one.

Already made my first deposit, will be back when you add more slots. If you're up to Guts' standard (they helped you with the launch if I'm not mistaking), then count me in.

 

[dunover]

I deposited 2 nights in a row and managed to withdraw each time so am up. An ok selection of games but hope more slots are added. No GOT for example. The site is pretty easy to navigate but the size of most of the slots is awful. Small screens and some of them you can hardly see your balance. This is pretty annoying struggling to see whats going on. Played Judge Dread and could not make out my balance and gave up on that slot as the screen size of the game was just too small. Hope this gets addressed. Pop up screens /new window maybe for the games like Redbet do maybe ? with resizable screen sizes.

Support is top notch no issues with that and Phil sorted out a very minor issue with my documents within minutes and my withdraws also processed really quickly. This is a real plus! A few areas where design could be improved such as when chat is offline you get an option to email support but the text area and submit button are crushed right down the bottom of the screen so were not visible until I readjust my screen size. But thats a minor.

The 2.5 fee per with draw is pretty steep when added to the deposit fee. But that is there choice I suppose. Finally the documents section only asks for 1 piece of id per item. So I could only upload the front of my card and then some hours later the system asks again for another part of my id but did not state what. I guessed it was the back of my card. Maybe more description needed on that area along with making it clear (and possible ) to upload front and back of the cards at the same time. But as I said that was sorted super quick by Phil the the CS team

I think with some improvements here and there, a much bigger game choice and LARGER screens Betspin could become one of the heavy weight casinos. I will be playing there again for sure

Not an issue for me - it usually hovers between £10 and bust!
WMS as you say will put this site right up there - fast cash-outs and all the best software in one place.
Looking forward to Rogering the Rhino in the not too-distant future......

 

[Deeplay]

Not an issue for me - it usually hovers between £10 and bust!
WMS as you say will put this site right up there - fast cash-outs and all the best software in one place.
Looking forward to Rogering the Rhino in the not too-distant future......

Agreed on WMS. I will deposit again here but not much as game choice is limited at the moment. Rhino is a great slot but horribly frustrating. Love / Hate with that one. But when he is in pay mode it can be amazing. Let us hope WMS is shoved onto the games page soon

 

[Betspin - Phil]

Just wanted to wish you guys the best of luck. Have a good feeling about this one.

Already made my first deposit, will be back when you add more slots. If you're up to Guts' standard (they helped you with the launch if I'm not mistaking), then count me in.

Thanks miiisooo, that's very kind of you.

We will definitely be adding more games in the very near future.

Plus we’re also glad to be compared to Guts’ high standards.
To clarify we are on a platform that is provided by Guts’ sister company but we operate completely independently as a brand.

Thanks again,
Phil.

 

[fun4all]

Phil is not a shameless self promoter so I'll post this great blog post about him.

Old / Expired Link

Nice to get an interview with Phil like this! Makes it feel a bit more personal rather than players vs the entity only known as "the casino".

Phil thanks for doing that and you seem a stand up guy but ahem

Starburst and Twin Spin are both solid games ............... An Evening with Holly Madison is not bad as well.

"solid" and "not bad" because they never pay out to the players maybe

 

[Betspin - Phil]

Nice to get an interview with Phil like this! Makes it feel a bit more personal rather than players vs the entity only known as "the casino".

Phil thanks for doing that and you seem a stand up guy but ahem



"solid" and "not bad" because they never pay out to the players maybe

Thanks.

haha no not quite, I think both of them two games have good maths. When you look at the numbers as a Product Manager those two games always seem to be two of the most popular in terms of player volumes. Holly Madison was more for the bonus round.

 

[Nicola]

I notice live chat has been unavailable for most of the evening, is this just a one off or not offered 24x7?

 

[Betspin - Phil]

I notice live chat has been unavailable for most of the evening, is this just a one off or not offered 24x7?

Hey Nicola,

Our live chat should be 24/7. I just spoke to our guys and they tell me they did have a bit of downtime but it should be back up and fully available now. Apologies for that. If I can help in anyway as well just let me know.

Thanks,
Phil.

 

[dunover]

Thanks.

haha no not quite, I think both of them two games have good maths. When you look at the numbers as a Product Manager those two games always seem to be two of the most popular in terms of player volumes. Holly Madison was more for the bonus round.

I do have to question the sanity of a casino manager that likes St*rb*rst, as it suggests rapid mental decline and deterioration of faculties. I may or may not have to honour a bet in 3 weeks by playing it for 4 solid hours if someone gets all 40 quiz questions right. I wish I hadn't said that now. There is clearly a conspiracy occurring and has been for a few years, as evidenced by casinos offering mainly that game for free-spin sign-up offers. There is clearly an ongoing attempt by Netent, or the designer of the game to obtain some sort of mass subliminal mind-control. The clue is in the colours and the effect of spinning them at certain speeds at a frequency the human brain is susceptible to. You've been exposed Netent...

 

[Nicola]

No worries. I was contacted as I needed to send the back of my card through but all the options in the control panel were already verified so it wouldn't let me send anything else through.

It's been reset so I can now send them securely online!

P.S. Not keen on the 2.5% transaction charge on each deposit. Any way this can be dropped like most other casinos have done?

 

[Deeplay]

No worries. I was contacted as I needed to send the back of my card through but all the options in the control panel were already verified so it wouldn't let me send anything else through.

It's been reset so I can now send them securely online!

P.S. Not keen on the 2.5% transaction charge on each deposit. Any way this can be dropped like most other casinos have done?

I had exactly the same issue where you could not upload more than 1 image / file for the card used to deposit. It was sorted as I said through Phil quickly. But this needs to be addressed as it seems like a design flaw of quite an important part of any casino. I also dont like the 2.5 transaction fee combined with a £2.50 withdraw fee for each withdraw. That does put me off me multiple deposits which I do pretty much on a regular basis as those fees do add up. Other than that think this Casino is heading fully in the right direction

 

[dunover]

No worries. I was contacted as I needed to send the back of my card through but all the options in the control panel were already verified so it wouldn't let me send anything else through.

It's been reset so I can now send them securely online!

P.S. Not keen on the 2.5% transaction charge on each deposit. Any way this can be dropped like most other casinos have done?

Guts do this as do Bet-at too and many other offshore-based multiplatform sites who service the UK market. They charge on deposits and/or a fixed-fee for withdrawals. Then again they pay-out very quick, so you pays yer money and takes yer choice. I think they face higher costs than UK-based sites. You tend to find the fees missing only from the very large established casinos with the margins and player-base to absorb the costs. I assume that different processors have varying fees too. I don't mind paying it in return for rapid cash-outs although obviously I'd prefer not to.

 

[spintee]

I had exactly the same issue where you could not upload more than 1 image / file for the card used to deposit. It was sorted as I said through Phil quickly. But this needs to be addressed as it seems like a design flaw of quite an important part of any casino. I also dont like the 2.5 transaction fee combined with a £2.50 withdraw fee for each withdraw. That does put me off me multiple deposits which I do pretty much on a regular basis as those fees do add up. Other than that think this Casino is heading fully in the right direction

Same as my self, I guessed that when the I.D popped back up with add card I guessed it would be the back they wanted,


I agree with the fees, Abit steep but in all fairness this fee is well worth the service you get, rather pay a fee and get a quick service than no fee and waiting days for payment ect, By this time its cost you a whole lot more due to reversing it , the fee's can soon add up low,

 

[Betspin - Phil]

No worries. I was contacted as I needed to send the back of my card through but all the options in the control panel were already verified so it wouldn't let me send anything else through.

It's been reset so I can now send them securely online!

P.S. Not keen on the 2.5% transaction charge on each deposit. Any way this can be dropped like most other casinos have done?

Thanks Nicola. I'm glad to hear that you managed to get that resolved.

Being from the UK I appreciate and I am aware that deposit fee's are not customary at a lot of gambling sites. At the same time we are predominately a Nordic financed company, and these costs are to cover the transaction costs for processing. The situation may change in the future but for the time being I am afraid that the deposit fees will have to remain.

I had exactly the same issue where you could not upload more than 1 image / file for the card used to deposit. It was sorted as I said through Phil quickly. But this needs to be addressed as it seems like a design flaw of quite an important part of any casino. I also dont like the 2.5 transaction fee combined with a £2.50 withdraw fee for each withdraw. That does put me off me multiple deposits which I do pretty much on a regular basis as those fees do add up. Other than that think this Casino is heading fully in the right direction

I agree Deeplay, this does need to be addressed as its clearly causing some confusion for players. We are working on improving the 'Account Verification' section as we speak. This will include the option to re-upload additional documents at any point and also so that the 'Account Verification' section remains visible even after the verification process has been completed.

 

[Deeplay]

Guts do this as do Bet-at too and many other offshore-based multiplatform sites who service the UK market. They charge on deposits and/or a fixed-fee for withdrawals. Then again they pay-out very quick, so you pays yer money and takes yer choice. I think they face higher costs than UK-based sites. You tend to find the fees missing only from the very large established casinos with the margins and player-base to absorb the costs. I assume that different processors have varying fees too. I don't mind paying it in return for rapid cash-outs although obviously I'd prefer not to.

Yeah I suppose looking at it in the light of fast withdraws .... if I was given a choice of say no fees but 3 days pending / reversible or pay a fee and get quick turn around within hours I will go the latter. Good point

 

[DepositSpinLose]

do I still need to get verified at betspin if I am already verified at Guts? sorry if I missed this.

 

[Valhalla]

do I still need to get verified at betspin if I am already verified at Guts? sorry if I missed this.

You will mate. BetSpin are a totally different company and only linked to Guts like a second cousin

Betspin use software provided by Guts' sister company, something like that.

 

[benmooe]

Just signed up (Will make a deposit after work)

One thing I will say is that you guys need to work on the "sign up journey" a bit, By that, I mean after verifying my email address i got thrown back to the front page of the site and there was no prompt that i needed to log in again. Most online casinos have it so that once you verify your email, you get sent to a dedicated login screen which after log-in takes you to the deposit screen.

Removing these kinds of obstacles means you get less abandoned sign-ups and more depositing new players. Naturally this comes with time after QA testing but anything to increase customer base is always a good thing.

Other than that, It's all looking good so far, Will give you more of my opinion once i've deposited and played a bit

 

[Valhalla]

Almost £1,400 in withdrawals processed 36 hours ago and in my (debit card) account this morning. Really can't fault that speed

 

[randomiam]

Contact support and send over docs while your talking to them to make sure they get forwarded to the right department.
If nothing after 24 hours contact rep
i had no probs getting mine sorted this place is a good operation no b-lls-it

 

[PankkiRikki]

Phil is not a shameless self promoter so I'll post this great blog post about him.

Old / Expired Link

Looks like batista the wrestler ... But back to business.. Used all the welcome bonuses, alltough i heard alot of negative feedback from fellow gamblers, the only issue was just a tiny lag during gameplay of IR. Won from the 1st deposit 500€. Docs were approved pretty fast and the cash found it way to E-W in quickly matter.

Only negative is thing to say for now is the 2,5€ fee of withdrawals even on E-W's

This casino has the potential to become one of best in the industry. Keep up the good work!

 

[KasinoKing]

Only just read this thread for the first time - looks like a LOT of start-up problems
When did this casino first open?

Went ahead and opened a player account anyway, and I agree the sign-up process is a little "clunky" compared to other sites.
Still could not enter my full mobile number (2 digits short) - but at least I know I wont get any spam texts!

Was able to enter my country as ENGLAND!!!!!
At last! A casino which actually recognises that England is indeed a country! :notworthy
(All other casinos only have UK as an option)

KK

 

[Betspin - Phil]

Just signed up (Will make a deposit after work)

One thing I will say is that you guys need to work on the "sign up journey" a bit, By that, I mean after verifying my email address i got thrown back to the front page of the site and there was no prompt that i needed to log in again. Most online casinos have it so that once you verify your email, you get sent to a dedicated login screen which after log-in takes you to the deposit screen.

Removing these kinds of obstacles means you get less abandoned sign-ups and more depositing new players. Naturally this comes with time after QA testing but anything to increase customer base is always a good thing.

Other than that, It's all looking good so far, Will give you more of my opinion once i've deposited and played a bit

Hi benmooe,

Thanks for the information, appreciated.

That's quite strange though as you should receive a message similar to the below after clicking the verification email:



Can I kindly ask what browser version and device you are using?

Thanks in advance,

Cheers,
Phil.

 

[Betspin - Phil]

Only just read this thread for the first time - looks like a LOT of start-up problems
When did this casino first open?

Went ahead and opened a player account anyway, and I agree the sign-up process is a little "clunky" compared to other sites.
Still could not enter my full mobile number (2 digits short) - but at least I know I wont get any spam texts!

Was able to enter my country as ENGLAND!!!!!
At last! A casino which actually recognises that England is indeed a country! :notworthy
(All other casinos only have UK as an option)

KK

Hi KasinoKing,

This is the fifth week that we have been live and we are still ironing out some teething problems.

We had quite a few helpful testers use the site before going live for the UK and one of the drop off points was that England was not available as an option, so we added it.

Likewise the issues with the mobile numbers were also raised during this testing phase. So we are on top of that problem and a fix should be rolled out real soon.

Thank you for your patience in the meantime and also for the honest feedback as always.

Cheers,
Phil.

 

[Jory]

I signed up on Saturday and despite losing 20 deposits with 0 withdrawals, the service overall has been excellent. I'm confident they will become a very successful casino. The site works smoothly and live chat on the two occasions I had to use it seemed very knowledgable and polite. The games tend to run in a small window which doesn't bother me personally, but may do for others.

One thing I would like to see are more promotions or bonuses offered outside of the welcome package. I don't see anything on their website that mentions if they do this, but I did find a £30 goodwill gesture bonus in my account a few days ago. I think that without a clear description of a loyalty program or future promotions, its difficult to find a reason to make a cold deposit when there are many casinos such as videoslots or tradacasino which offer cashback on every single deposit and have mostly all the same games. You may find many players claiming the welcome package and then never playing again as there is no real incentive.

Looking forward to seeing the WMS games added though as they always give an incentive to play no matter what bonuses are offered.