- Joined
- Nov 20, 2011
- Location
- Belfast (Northern Ireland)
Got an email asking for revertification as part if their new procedures with a clear shot of my income. I honestly haven't a problem with docs but I'm uncomfortable with this request.
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Got an email asking for revertification as part if their new procedures with a clear shot of my income. I honestly haven't a problem with docs but I'm uncomfortable with this request.

Unfortunately these are new requirements for all operators in the EU +UK. I have posted about this change last year.
If you spend over a certain amount, the casino need to do an EDD on you. Its new AML requirements from EU's 4th directive that came into force this summer.
Proof of income is actually a UKGC requirement once players pass certain thresholds (AFAIK this threshold can vary depending on the casino).
I've seen a few posts about this on CM, but it genuinely is a player protection mechanism. I don't speak for other casinos, but perhaps some other operators are sending out the requests before any thresholds are reached just to have to document on file, in case it's needed in the future?
An example of why this requirement is in place is here:You do not have permission to view link Log in or register now.
"As a result of the crime, the customer was sentenced to 16 months in prison for theft and false
accounting.
Our investigation found no evidence that 888 engaged with the customer to ascertain if they had
any problem gambling issues or to confirm their source of income."
Had this customer been asked for source of income at any stage, it would have been clear they were spending much more than they could afford. The account would have been closed long ago, the customer would have been referred to GamCare or similar, and the issue with the stolen funds from the employer could have been avoided.
While it might seem intrusive when players receive this request (and I completely understand that it IS intrusive), it is a necessary evil which is in place to protect more vulnerable players. The vast majority of the time, everything is fine with source of income documents. However, every now and then this process helps to identify a player that needs someone to step in and help them.
Rachel.

just tell them you're a drug dealer and can't declare your income
It's not just UK. It's also EU now.
This is the thread MrWild talked about. https://www.casinomeister.com/forum...private-financial-information-about-me.76980/ I could see that I asked the same questions there. Good I can start to blame my age for not remembering everything
It seems like BML group is doing this more often though. I've heard several being forced by Neteller and Skrill lately too, and it doesn't matter if the person is in the UK or EU.
Proof of income is actually a UKGC requirement once players pass certain thresholds (AFAIK this threshold can vary depending on the casino).
I've seen a few posts about this on CM, but it genuinely is a player protection mechanism. I don't speak for other casinos, but perhaps some other operators are sending out the requests before any thresholds are reached just to have to document on file, in case it's needed in the future?
An example of why this requirement is in place is here:You do not have permission to view link Log in or register now.
"As a result of the crime, the customer was sentenced to 16 months in prison for theft and false
accounting.
Our investigation found no evidence that 888 engaged with the customer to ascertain if they had
any problem gambling issues or to confirm their source of income."
Had this customer been asked for source of income at any stage, it would have been clear they were spending much more than they could afford. The account would have been closed long ago, the customer would have been referred to GamCare or similar, and the issue with the stolen funds from the employer could have been avoided.
While it might seem intrusive when players receive this request (and I completely understand that it IS intrusive), it is a necessary evil which is in place to protect more vulnerable players. The vast majority of the time, everything is fine with source of income documents. However, every now and then this process helps to identify a player that needs someone to step in and help them.
Rachel.
I would understand if I were a high roller but I'm pretty low.
It may be that Betsafe was one of my first casinos and as you say, I've reached that threshold.
I trust what you are saying so I may rethink what I'm going to do.

As much as I appreciate, understand and believe the various points made in this thread, to an extent / in certain cases I still do not agree and think its bloody cheeky.
Its all about how this rule / requirement is originally written and later understood and governed correctly.
Scenario A) A player deposits 3-4 times £50 - £100 per week, player has been a member a couple of years and deposit frequency has slightly, although not majorly steadily increased over this period.
Scenario B) A player has been a member just 3-4 months and tends to make 4-5, £500+ deposits per month.
Scenario C) A player deposits £25 - £50 once a week or thereabouts, has been a member over 12 months and also has periods where no deposits at all are made for 3-4 week breaks at a time.
With (A) and (B) I'd agree with this rule, with (C) I would not
My take / opinion only but also I feel a sensible and more realistic take![]()
Did you get those examples from somewhere or made them up?

I made them up.
I do strongly feel though that they are realistic examples and should be considered seriously by the 'powers that be'
My points in previous post, together with Goatwack's "time served player" point I feel could make an acceptable rule and even turn what seems like a negative into a positive.
As I say it is all about how it is implemented, governed, etc, something tells me however that this will not be done well![]()
People play higher than 20p?
I've heard the stories but didn't believe them. No one can afford that!![]()

As much as I appreciate, understand and believe the various points made in this thread, to an extent / in certain cases I still do not agree and think its bloody cheeky.

Still, I don't get why casinos take this pompous stance on being advocates of responsible gambling. No concerns are raised when the player puts money into the casino....if hundreds of thousands were lost by that one player there'd be no sympathy or concern for their welfare or how the money was acquired. Yet come cashout time it's 'Because we try to identify problem gamblers'. Baloney![]()
I should just send them a used pair of my undercrackers thenDone something similar to this before but I'm bored.....
In Order to play at Numb Nuts Casino we will need the following
1) Photo ID, Driving Licence and Passports not accepted, just to go that extra mile to help you out
2) Urine sample no older than 24 hours, this will be stored in Cryo after succesful verification and not used to fulfill staff fetishes.
3) Stool Sample to be cut to 2 x 2 cm and no diarrhea please, again no older than 24h
4) A full length naked photo, normal as can be and not in a state of arousal.
5) Sick sample, no carrots please.
6) Breath specimen - used to establish the smokers out there and thus reduced value as customers
7) A fresh blood sample, check your in good health, we don't want any of you depositing, charge-backing and then dropping dead on us now,,,
8) DNA sample, we have friends in high places and will stitch you up if you cross us...
![]()
I think your misunderstand the Source of Income check.
It is precisely because of your example that we do this. No player would be able to lose hundreds of thousands, ever, without a source of funds check. They would raise every red flag, and any casino worth their license would have cut this player off until they could determine the player is depositing within their means.
Source of Income is not requested at withdrawal time. It's requested when a player deposits enough to reach the minimum threshold set about by the EU and the UKGC.
I think your misunderstand the Source of Income check.
It is precisely because of your example that we do this. No player would be able to lose hundreds of thousands, ever, without a source of funds check. They would raise every red flag, and any casino worth their license would have cut this player off until they could determine the player is depositing within their means.
Source of Income is not requested at withdrawal time. It's requested when a player deposits enough to reach the minimum threshold set about by the EU and the UKGC.
Hi Rachel
Is this a 'rolling figure' IE: £xx,xxx.oo within xxxx weeks / months / years or a standing target IE: £xx,xxx.00 since the account was created please?
I can see both sides of the coin on this one but the example in blue would make more sense.
If its the Red part them I'm totally confused as this will even affect even the pitiful once a week low rollers like myself who have remained loyal for years upon years as they will eventually, even if it takes 10 years, hit this standing target.
As I type this I serious think it has to be the blue part as who's going to question 10 years of previous problem free history, surely not?
Got an email asking for revertification as part if their new procedures with a clear shot of my income. I honestly haven't a problem with docs but I'm uncomfortable with this request.
Wow! I'd be running real quick! How dare them!just tell them you're a drug dealer and can't declare your income

'There are so many variables that can be taken into account and I'm sure every casino has a different policy'
'All these variables can be interpreted differently'
Says to me that UKGC regulations mean diddly squat as casinos can adapt them to suit their needs. As long as there is no defining, uniform rules in place that can't be skirted around the players will never have fair, full transparency as to casinos' methods, thus giving casinos free reign to ask for ever-more intrusive personal details. Not in agreement with this![]()
An example of why this requirement is in place is here:You do not have permission to view link Log in or register now.
"As a result of the crime, the customer was sentenced to 16 months in prison for theft and false
accounting.
Our investigation found no evidence that 888 engaged with the customer to ascertain if they had
any problem gambling issues or to confirm their source of income."
Had this customer been asked for source of income at any stage, it would have been clear they were spending much more than they could afford. The account would have been closed long ago, the customer would have been referred to GamCare or similar, and the issue with the stolen funds from the employer could have been avoided.
Rachel.
The customer staked over £1.3million, including £55k stolen from their employer. During a 13 month period the customer placed a large number of bets, gambling on average 3-4 hours a day. The lack of interaction with the customer, given the frequency, duration and sums of money involved in the gambling, raised serious concerns about 888’s safeguarding of customers at-risk of gambling harm.


But the UKGC haven't actually gave any real figures to support what they say
55k out of 1.3 million is nothing, its what, just over 4%? Plus it doesn't actually state what the deposits were, just the wagering that was done, whereas, presumably the 55k was deposits.
If 1.3 million was deposited over 13 months, would you really pick up on about a 4% higher than could afford rate? Obviously if his yearly salary was £25k and he deposited say 200k in 12 months there would be cause for concern.
But how do you look at things too?
My income changes month to month. Some months I can make £500, other months can be 5k+. Take June as an example, I made around £6k, but also won over £4k in cash at bookies. Also had (I think) about 5 withdrawals from casinos for £1k-2k.
But, if you had asked me for proof of income from say my August bank statement, there was under £1000 income, yet I deposited over £3k to casinos. Does that mean I would get banned as my income for that month was much lower than my deposits? How would that work, that could go on forever, I sold a house in 2013 which I still have some money left from, do I have to show all my bank statements going back to the house sale to prove where that cash came from? What about the money I used to buy that house, would I then have to prove how that was paid for, as if it was paid for with stolen money, the profits would be proceeds of crime, and therefore you would have to report that (assuming it gets reported).
Do you see where I'm coming from?
Also, as this is clearly money laundering related, if you aren't satisfied with the explanation, do you also report it to the police like the banks have to? If not, who regulates and checks what you are doing?
Sorry for the questions, I just genuinely don't understand how this will do any good at all. I can clean thousands of £'s every day if I had dodgy money, just using FOTB's in bookies, if I then pay that into my bank account theres no way your checks could show otherwise, so I just dont see what value they have.
EDIT: sorry that comes across a little harsh, when I say 'your' checks etc, it isn't aimed at you personally, but meaning the checks you have to do
Also, thank you for answering the thread (and my pm the other day) so quickly![]()

@Trada: "Had this customer been asked for source of income at any stage, it would have been clear they were spending much more than they could afford....it is a necessary evil which is in place to protect more vulnerable players."
I am seriously in agreement with goatwack here... "Still, I don't get why casinos take this pompous stance on being advocates of responsible gambling."
It has been a struggle for years to even get paid our winnings, while casinos took our deposits without any affordability checks, as it was against their business interests. But now, under certain circumstances, and at the whim of the casino, we are going to have to justify our deposits, and why? It is certainly not because casinos have changed their stance on deposit verification, but because their hand has been forced by the UKGC.
So a double whammy to us players, as the often difficult process of verification of withdrawals will still exist.
Casinos 1. Players 0.
And by the way, is there any redress for players who have previously spent more than they could afford due to lack of checks? Not a chance. Just the casinos taking 'a pompous stance on being advocates of responsible gambling.'
Spending more than you can afford is not just limited to online gambling e.g. FOBTs, betting on any sporting event, compulsive spending on many ordinary goods, etc.
So online gambling is not the only way to ruin lives, but it is a very easy target.
And Colinsunderland makes some very good points regarding flexible but legitimate income.
Some people have multiple sources of income spread over multiple bank accounts. Are you then meant to show details of every one of these accounts when asked for proof of income? Very intrusive behaviour by the casino if that is the case.
Or...if your deposits are income from a series of casino wins, do you then have to show to the casino making the request winnings from OTHER casinos to justify these deposits?
However, what really grinds my gears is that a casino will now have the power to make an arbitrary decision that you are living beyond your means, whether or not that is actually the case as people have different priorities as to how they spend their own money.
