betpheonix hurry up pay me

[tat00]

isnt it funny when they say 5-7 days to get paid it always takes more than that . i dont get it why do casinos wait forever to process and actually get paid in the meantime more days go by before i can deposit again. dont they want to make it faster so i can deposit and lose more money?
and why do we always have to contact cashier @ whatevercasino.com is that not reps job? arent they there to help us out to expedite our cash outs.
im trying to think like if it was my casino bussiness. why do some casinos pay within hours and some days and some weeks? if quicktender can put money in a casino in minutes why cant there be a process to do it the other way around? there should be a company that would allow casinos to expedite cashouts in minutes and let the paperwork and such be handled after we get paid.
im getting pissed off at more and more casinos specially when they have reps who cant be courteous and knowledgable.

 

[1366613]

That is the MAIN reason why i ONLY play at some casinos like 32Red, 3Dice, Royal Vegas, Sloto, they pay very fast, some pay me in the moment that i click cashout like 3Dice. If you deposit in minutes they must pay fast too.
So good luck with your cashout!!!!!!

 

[all4greed]

isnt it funny when they say 5-7 days to get paid it always takes more than that . i dont get it why do casinos wait forever to process and actually get paid in the meantime more days go by before i can deposit again. dont they want to make it faster so i can deposit and lose more money?

Maybe they are hoping the player will reverse the withdrawal the longer it sits there? From my experience, the longer it takes to process my payout the more I play somewhere else in that down time.

 

[tat00]

yea they always tell me " well if you must play u can cancel the cashout"

yea right then i have to wait another 14 dyas to cashout and start all over

 

[takethemoney]

I thought it has been said they were working on faster payments??? Well, I guess it's no matter to me, since I have pretty much not been depositing anywhere lately. The whole prospect of winning anything this year has been quite daunting, let alone worrying about being paid. In the past couple months I have spent the same (approximate $3000) budget, but I've been having some good runs at my land based casino, which is only an hour away. It's well worth the drive and until the online casinos show me reason why I should deposit and play there, I think I am going to stay away from them and on my present course. Besides, whenever I want to take a couple days, they comp my room and I eat on the house, as well. All I have to do is give them my action and that does not mean lose.
I wonder how many people, like me, have just gotten disgusted with the whole thing and either quit or started just going to the real casinos, where you can win and walk out the door with it in minutes? There are plenty of places in the USA within a reasonable drive. I think online casinos are fast losing their grip here with their present mode of operation.

 

[rouletteguy]

let's see now we have 3-4 main software providers playtech, rival, microgaming and whatever I'm just sorta going back to an old 3 dice post about new machines paying out big in first little while and then tightening right up to re-establish the variance. I wonder.......... If this is a common software programming mistake? Not really a mistake because the goal is to attract customers.

But to the topic at hand it's a good idea to have another casino to play while you sit and wait.

 

[Mavin1]

I thought it has been said they were working on faster payments??? Well, I guess it's no matter to me, since I have pretty much not been depositing anywhere lately. The whole prospect of winning anything this year has been quite daunting, let alone worrying about being paid. In the past couple months I have spent the same (approximate $3000) budget, but I've been having some good runs at my land based casino, which is only an hour away. It's well worth the drive and until the online casinos show me reason why I should deposit and play there, I think I am going to stay away from them and on my present course. Besides, whenever I want to take a couple days, they comp my room and I eat on the house, as well. All I have to do is give them my action and that does not mean lose.
I wonder how many people, like me, have just gotten disgusted with the whole thing and either quit or started just going to the real casinos, where you can win and walk out the door with it in minutes? There are plenty of places in the USA within a reasonable drive. I think online casinos are fast losing their grip here with their present mode of operation.

Absolutely, let's hear it for Real Casino's!!!!!

 

[Nifty29]

Its very simple.

If a casino takes more than 48 hours to pay you they dont value your custom.

Just ask some of those Rival white labels that went bust - one of the big issues was payment delays and guess what...all their players left!

BetPhoenix is heading down the same path, and I would have thought Nicolas Johnson would have learned about what players really want by now.

Bonuses, competitions, tourneys, blah blah - forget it. Give me a casino with instant or 24 hour cashouts and I am there will bells on.

@tat00 - after you get paid, explain to them that you wont be returning until they show they value your business. I would recommend Inetbet, although some people take issue with them, they always pay in less than 24 hours and there are never any hassles, plus the odd bonus is nice with decent WR.

 

[tat00]

to nifty
inetbet pays good but i must say worst customer service i no longer play there because of it.

i checked back today with betpheonix and talked to sam all they can say is they are experiencing some technical difficulties when i asked give me a specific date they said they dont know my reply was well we went from 5-7 days and now its 9 and counting great job betpheonix i dont think i will be playing there anymore.

i mean cmon give me a better excuse than that and 2 days ago the excuse was the cashier is sick today. go figure

 

[NicolasJohnson]

I thought it has been said they were working on faster payments??? Well, I guess it's no matter to me, since I have pretty much not been depositing anywhere lately. The whole prospect of winning anything this year has been quite daunting, let alone worrying about being paid. In the past couple months I have spent the same (approximate $3000) budget, but I've been having some good runs at my land based casino, which is only an hour away. It's well worth the drive and until the online casinos show me reason why I should deposit and play there, I think I am going to stay away from them and on my present course. Besides, whenever I want to take a couple days, they comp my room and I eat on the house, as well. All I have to do is give them my action and that does not mean lose.
I wonder how many people, like me, have just gotten disgusted with the whole thing and either quit or started just going to the real casinos, where you can win and walk out the door with it in minutes? There are plenty of places in the USA within a reasonable drive. I think online casinos are fast losing their grip here with their present mode of operation.

I have to ask... what is the payout % of the games in your land based casino?

Absolutely, let's hear it for Real Casino's!!!!!

I love Land based casinos... but that is mostly because I like to drink when I gamble, it is a way for me to go out and blow off steam.

But, most land based casinos are actually a lot tighter than online. It is just that most players take huge bonuses and then go bust on trying to meet huge play thoughts... although you can always just deposit cash, withdraw cash.

A minimum theoretical percentage payout of 80 percent for slot machines during the expected life of the game.

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Its very simple.

If a casino takes more than 48 hours to pay you they dont value your custom.

Just ask some of those Rival white labels that went bust - one of the big issues was payment delays and guess what...all their players left!

BetPhoenix is heading down the same path,

Woah there. Heading down the same path? You make it sound like VRC went broke, when in fact Vegas Regal Casino is one of the best Rival casinos and is still improving. I feel proud of what I did there; I was part of something that many people appreciated; and still do.

If I can work with Bet Phoenix Casino and in less than a 12-24 months have helped create one of the favorite RTGs like VRC is one of the favorite Rivals, I'm going to be very happy.

and I would have thought Nicolas Johnson would have learned about what players really want by now.

Bonuses, competitions, tourneys, blah blah - forget it. Give me a casino with instant or 24 hour cashouts and I am there will bells on.

I realize that is what you want. And that is actually why we are going to launch a sister casino that will have a small bonus-fast payout model.

to nifty
inetbet pays good but i must say worst customer service i no longer play there because of it.

i checked back today with betpheonix and talked to sam all they can say is they are experiencing some technical difficulties when i asked give me a specific date they said they dont know my reply was well we went from 5-7 days and now its 9 and counting great job betpheonix i dont think i will be playing there anymore.

i mean cmon give me a better excuse than that and 2 days ago the excuse was the cashier is sick today. go figure

You have been paid, I apologize for the delay. :notworthy No excuses, I apologize.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

 

[funeral979]

I have really been wanting to make Bet Phoenix my RTG of choice...but until I start hearing about players being paid fast, I will probably continue to steer clear of them.

I agree, Vegas Regal is a great casino...and you certaintly did some great things there....but Bet Phoenix still seems to need a lot of work.

And I don't think players should suffer with slow payouts simply because you offer large bonuses. The max cashouts I can understand, and don't mind them with huge bonuses....but I don't think you can use large bonuses as an argument for taking your time with payments.

So for the meantime I will watch from the sidelines until we start seeing 48 hours max cashout time...give us what we want NJ!

 

[NicolasJohnson]

I have really been wanting to make Bet Phoenix my RTG of choice...but until I start hearing about players being paid fast, I will probably continue to steer clear of them.

I agree, Vegas Regal is a great casino...and you certaintly did some great things there....but Bet Phoenix still seems to need a lot of work.

And I don't think players should suffer with slow payouts simply because you offer large bonuses. The max cashouts I can understand, and don't mind them with huge bonuses....but I don't think you can use large bonuses as an argument for taking your time with payments.

So for the meantime I will watch from the sidelines until we start seeing 48 hours max cashout time...give us what we want NJ!

You are right... Bet Phoenix Casino will eventually have 48 hour payouts. But in the meantime, we are looking to launch a sister RTG with much quicker payouts, like 24 hour payouts, but low bonuses.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

 

[AudiManinBoro]

Many of your competitors regularly offer 150-200 % deposit match bonuses with NO max cash out NJ, yet Ive never seen offers like this from betphoenix.
Its one of the principle reasons i dont deposit often with you. After all why would I? Its one thing having a max cashout but its another to limit it to such small amounts such as x10 or x15. X 50 Maybe. Seriously. I would hate to know how many people take your bonuses and then win randoms and end up with nothing because of this :S

 

[NicolasJohnson]

Many of your competitors regularly offer 150-200 % deposit match bonuses with NO max cash out NJ, yet Ive never seen offers like this from betphoenix.
Its one of the principle reasons i dont deposit often with you. After all why would I? Its one thing having a max cashout but its another to limit it to such small amounts such as x10 or x15. X 50 Maybe. Seriously. I would hate to know how many people take your bonuses and then win randoms and end up with nothing because of this :S

You are talking about sign up.

For sign up we offer 100% No Max Cashout... but also regularly offer 100%+ No Max Cashout on reloads. Just contact support to find out our latest bonuses and you will see. I find this very competitive.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

 

[aceking123]

You are right... Bet Phoenix Casino will eventually have 48 hour payouts. But in the meantime, we are looking to launch a sister RTG with much quicker payouts, like 24 hour payouts, but low bonuses.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

hello nicolas im just reading your above statement . i ponder over to why you need to add yet another casino to speed things up on payouts ? maybe its time that bet phoenix pulled there socks up & paid people far more quickly that way you wouldnt have half the threads on here to begin with ! pointless opening another casino until youve at least got your first casino under some control imho , shouldnt make any odds wether your having another casino . i think if i was running one i would listen to what the players want, im not stating doing everything they ask but in there way there telling you what they dont want . thats slow payouts

 

[Marie2473]

I do understand that the first time u withdrawl it will take some time since there is secutitychecks and all - but the next ones should be able to go alot faster than many casinos do.
How come some casinos can have instant or a few hours payout (like 3dice, inetbet and 32red) and others cant?

 

[tat00]

wow to my surprise i received my money - i am greatly appriciated for this its just i still feel like i had to do alot of pushing just to receive my money . this is my 3rd withdrawal like this always have to go to chat with rep to see why i havent received my money

 

[jelsmith]

hello nicolas im just reading your above statement . i ponder over to why you need to add yet another casino to speed things up on payouts ? maybe its time that bet phoenix pulled there socks up & paid people far more quickly that way you wouldnt have half the threads on here to begin with ! pointless opening another casino until youve at least got your first casino under some control imho , shouldnt make any odds wether your having another casino . i think if i was running one i would listen to what the players want, im not stating doing everything they ask but in there way there telling you what they dont want . thats slow payouts

I agree! Why cant you just speed up the BP withdraws???? I almost never take a bonus there either....the max cash restrictions are awful. I wouldnt know about withdraw times as ive never had the opportunity seeing as how i never get much over my starting balance

 

[all4greed]

I would also like to know the reason(s) for the delayed payouts for repeat customers.

 

[jelsmith]

I would also like to know the reason(s) for the delayed payouts for repeat customers.

Thats a good question. Is it due to being understaffed? I know a few of your support reps that should be put in the back room and not allowed to converse with customers.... maybe you can just have them just process payouts.

 

[funeral979]

Thats a good question. Is it due to being understaffed? I know a few of your support reps that should be put in the back room and not allowed to converse with customers.... maybe you can just have them just process payouts.

I think this is why Inet pays so fast

 

[tat00]

i think thats a good idea- payout within 48 hours and i promise i will be your number one casino to deposit with -infact i will be a vip in no time

 

[LHofsdal]

A sister casino?

Why launch a sister casino, why can't BP do everything your saying the sister casino will do. Will the sister casino also bonus ban players for taking bonuses and winning? I read in another formum where a player received an e-mail stating BP does not want to do business with them anymore AFTER the player withdrew 1400 dollars. Here is part of the e-mail:

This e mail is to inform you that your pending payout plus the balance you had in your account was paid today to your UseMyWallet account for a total of $1435.92; we regret to inform you that your account has been closed; we are not going to take your business anymore as per management decision. Thank you for your understanding

Best regards,

Bet Phoenix Casino
Fraud and Payouts Department

If your going to open a sister casino, the nonsense of bonus banning players for being a "negative value player" and closing accounts has to stop. It is pure luck that players actually win, make the high playthrough and cashout. But, if a player makes 10, 11 12 and more deposits and never cashes out they are offered all these free chips and promotions and just loved by the casino. BUT when the player actually gets lucky and goes to cash out, they get the run around and BOOM, slapped with a bonus ban or their account closed.

When, and if this casino does open, listen to what players are saying, do more than listen, ACT ON IT. Players want no max cashout promotions, give it to them. Let them enjoy their playtime without the headaces. All the accredited casinos on this forum, for the most part all have speedy cashouts in common.

Educate your CS staff. I would imagine a good percentage of the problem posts would be eliminated if the CS staff knew the ins and outs of the business. When players go to CS to ask a question, they don't want to wait while the CS goes and asks thier supervisor, or gets transferred to the supervisor.

Lastly, communication is the key to success here. Don't have one CS saying one thing then the player gets an e-mail or goes back to CS and gets a totally different answer from someone else. Nothing is more annoying then getting 2 very different answers to the same question from 2 different CS reps.

These are just a few things I would like to see in a new casino, just my opinion.

LH

 

[slotjunkie]

hello nicolas im just reading your above statement . i ponder over to why you need to add yet another casino to speed things up on payouts ? maybe its time that bet phoenix pulled there socks up & paid people far more quickly that way you wouldnt have half the threads on here to begin with ! pointless opening another casino until youve at least got your first casino under some control imho , shouldnt make any odds wether your having another casino . i think if i was running one i would listen to what the players want, im not stating doing everything they ask but in there way there telling you what they dont want . thats slow payouts

Maybe he doesn't have as much say on the payout times at BP and the sister site is actually gonna be his(NJ) gig with full control...

 

[takethemoney]

I have to ask... what is the payout % of the games in your land based casino?

In all fairness, I do not know the exact payout %. All I know is that I have not had 102 losing sessions there, like I have had at RTG this year. I do know that out of 6 visits I am up $800 and have only lost my entire bank roll 1 time there. I have a weekly slot play comp of $100 and I only have to wager it 1x thru before I can cash out. Considering I have 5 days per month free rooms and the buffet pretty much any time I want, it's a good value.

I have suspected a long time ago that something changed for me at RTG once I hit 4 random jackpots at the end of last year. Since then the game play for me has been so obviously terrible that it is highly suspect, almost like a universal RTP is kicking in across all RTG powered casinos. I've made 9 deposits at BP. It just felt like everything else I've played all year....tight.

As far as bonuses, I used to play every weekend at Cherry Red with a 200% no max, 20x playthrough. I believe they still offer it. Also, my comp points accumulated at 1 point for every $7 wagered and each 100 points was worth $1. BP has the worst comps program I've seen.

 

[uxix]

I have been depositing on BetPhoenix for a while now..no cashouts so i cant say anything..

But the bonuses and customer service is great...Omar is cool.

 

[NicolasJohnson]

Why launch a sister casino, why can't BP do everything your saying the sister casino will do. Will the sister casino also bonus ban players for taking bonuses and winning? I read in another formum where a player received an e-mail stating BP does not want to do business with them anymore AFTER the player withdrew 1400 dollars. Here is part of the e-mail:

This e mail is to inform you that your pending payout plus the balance you had in your account was paid today to your UseMyWallet account for a total of $1435.92; we regret to inform you that your account has been closed; we are not going to take your business anymore as per management decision. Thank you for your understanding

Best regards,

Bet Phoenix Casino
Fraud and Payouts Department

If your going to open a sister casino, the nonsense of bonus banning players for being a "negative value player" and closing accounts has to stop. It is pure luck that players actually win, make the high playthrough and cashout. But, if a player makes 10, 11 12 and more deposits and never cashes out they are offered all these free chips and promotions and just loved by the casino. BUT when the player actually gets lucky and goes to cash out, they get the run around and BOOM, slapped with a bonus ban or their account closed.

Sorry, but every casino bonus bans players; as I have said before... it isn't about luck; although false positives do happen.

When, and if this casino does open, listen to what players are saying, do more than listen, ACT ON IT. Players want no max cashout promotions, give it to them.

Just the other day we issued a reload bonus of 150% with no maximum cashout (although this was a very once in a while type bonus). Many times we offer bonuses of 100% No Max Cashout for reloads. Good suggestion; we have received positive response from those bonuses.

Let them enjoy their playtime without the headaces. All the accredited casinos on this forum, for the most part all have speedy cashouts in common.

Good suggestion; this is something we are taking very seriously. :notworthy

Educate your CS staff. I would imagine a good percentage of the problem posts would be eliminated if the CS staff knew the ins and outs of the business. When players go to CS to ask a question, they don't want to wait while the CS goes and asks thier supervisor, or gets transferred to the supervisor.

Lastly, communication is the key to success here. Don't have one CS saying one thing then the player gets an e-mail or goes back to CS and gets a totally different answer from someone else. Nothing is more annoying then getting 2 very different answers to the same question from 2 different CS reps.

These are just a few things I would like to see in a new casino, just my opinion.

LH

In general I feel we have very good CS. We aren't perfect, and each mistake we have made we use to improve. Currently, we are working to implement a ticketing system for all communication to streamline that aspect of our service. Again, good suggestion

Maybe he doesn't have as much say on the payout times at BP and the sister site is actually gonna be his(NJ) gig with full control...

Hahaha, not by a long shot; I'm just a rep, but thanks! However, I do have the ear of my boss; who takes my suggestions seriously Nah, the reason the payouts can be faster will be because it will have a different business model, and be aimed at a different target audience.

We will improve the payout time on Bet Phoenix Casino none the less.

In all fairness, I do not know the exact payout %. All I know is that I have not had 102 losing sessions there, like I have had at RTG this year. I do know that out of 6 visits I am up $800 and have only lost my entire bank roll 1 time there. I have a weekly slot play comp of $100 and I only have to wager it 1x thru before I can cash out. Considering I have 5 days per month free rooms and the buffet pretty much any time I want, it's a good value.

I have suspected a long time ago that something changed for me at RTG once I hit 4 random jackpots at the end of last year. Since then the game play for me has been so obviously terrible that it is highly suspect, almost like a universal RTP is kicking in across all RTG powered casinos. I've made 9 deposits at BP. It just felt like everything else I've played all year....tight.

As far as bonuses, I used to play every weekend at Cherry Red with a 200% no max, 20x playthrough. I believe they still offer it. Also, my comp points accumulated at 1 point for every $7 wagered and each 100 points was worth $1. BP has the worst comps program I've seen.

We actually put out a special system for players that don't want big bonuses within Bet Phoenix Casino. You get 10% weekly cash back; no strings attached; no playthrough, no max, cashable + $1 comp per $1000 wagered. But no bonuses with this system.

When we give huge bonuses, those accumulate comps, and that is why our regular comps are the way they are.

I have been depositing on BetPhoenix for a while now..no cashouts so i cant say anything..

But the bonuses and customer service is great...Omar is cool.

Thanks!


Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

 

[jod5413]

hello nicolas im just reading your above statement . i ponder over to why you need to add yet another casino to speed things up on payouts ? maybe its time that bet phoenix pulled there socks up & paid people far more quickly that way you wouldnt have half the threads on here to begin with ! pointless opening another casino until youve at least got your first casino under some control imho , shouldnt make any odds wether your having another casino . i think if i was running one i would listen to what the players want, im not stating doing everything they ask but in there way there telling you what they dont want . thats slow payouts

Am I missing something here? MrJones pondered a few really good points here, people.

The last thing this business needs is another casino run by people that do not have control over what casino or casinos they already have.

 

[LHofsdal]

Sorry, but every casino bonus bans players; as I have said before... it isn't about luck; although false positives do happen.

Sorry, I have to disagree with you there, Just this week I cashed out a total of 7364 dollars (didn't hit a RJ, just had a good run) at an accredited casino all stemming from a total of 71 dollars in total deposits and with bonuses. Had no problems at all, this morning I get an email for 200% bonus. Had no problems redeeming it. Even when they were done processing all my withdrawals I got the e-mail stating they were processed and a nice congrats letter along with it.

I really hope you do take our suggestions seriously, because in the negative light that many players and members of this forum look at RTG they are going down hill pretty fast.

LH

 

[NicolasJohnson]

Am I missing something here? MrJones pondered a few really good points here, people.

The last thing this business needs is another casino run by people that do not have control over what casino or casinos they already have.

We have control over our business; there is nothing that points otherwise.

Sorry, I have to disagree with you there, Just this week I cashed out a total of 7364 dollars (didn't hit a RJ, just had a good run) at an accredited casino all stemming from a total of 71 dollars in total deposits and with bonuses. Had no problems at all, this morning I get an email for 200% bonus. Had no problems redeeming it. Even when they were done processing all my withdrawals I got the e-mail stating they were processed and a nice congrats letter along with it.

I really hope you do take our suggestions seriously, because in the negative light that many players and members of this forum look at RTG they are going down hill pretty fast.

LH

You have the right to believe that there are casinos that never bonus ban any players. But I'm sure if you do a little digging... you will find every casino does bonus ban players.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

 

[Mavin1]

I totally agree with the comments made by takethemoney, land based casinos are truly a different experience than online casinos.
Online not only lacks the atmosphere, visual stimulation and darned good food, but also lacks the bonus rounds and what a player knows is real play compared to going through the motions.

When I go to our land based casino, I can easily sit down to a slot machine and hit the fs/br on each one at least once, if not more often and the payout is more than $2.15. I can play at a slot that has stacked symbols an actually have the stacked symbols come into play at least once if no more.

With RTG, there were many slots that I quit playing a few years ago because the fs/br never came up when I played them, didn't matter how long or often, never seen them. A true random nature would at least be able to hit them, sometimes even on the first spin of playing a game.

Stacked symbols, yeah I know, some people have actually seen and gotten them, but I am always wondering where the heck are they?

Triple Twister, to me is closely related to Twisted Sister, you can spin and spin and never get the bonus rounds. Then in the very rare occasion I had gotten it, the twisted twisters would always go to the wrong side.

T-Rex, the dissapearing dino, if and when you finally get the bonus round, for me it's alway 2 spins per each of 3 eggs, then the shy T vanishes until the round is complete, a whole 6 spins and $1.95 win.

Since there had become so many slots being such tricksters to my thinking, "Alright, the bonus round"! now I'll get some action only to have my hopes constantly and regularly dashed, I just quit playing RTG altogether and you can't make any headway without the fs/br for the majority of the time.

I honestly don't have this happen at a real casino, the only problem I run into on a game is when you have to make pics and I invariably always pick the wrong things and get the party poopers.

My thoughts are not directed at any one RTG casino individually, because I have tried many over the years and the results are the same. It's not the individual casinos fault, but the programmers or providers that are ruining your reputations and businesses.

But this is the one point that players will not be listened to on and that is loosen up a bit or lose more customers. More players coming in and staying is good for business. If casinos want to retain players and their potential deposits, then to hell with bonuses, just give us real sessions where we can once again feel that it is been worth the money spent.

 

[NicolasJohnson]

I totally agree with the comments made by takethemoney, land based casinos are truly a different experience than online casinos.
Online not only lacks the atmosphere, visual stimulation and darned good food, but also lacks the bonus rounds and what a player knows is real play compared to going through the motions.

When I go to our land based casino, I can easily sit down to a slot machine and hit the fs/br on each one at least once, if not more often and the payout is more than $2.15. I can play at a slot that has stacked symbols an actually have the stacked symbols come into play at least once if no more.

With RTG, there were many slots that I quit playing a few years ago because the fs/br never came up when I played them, didn't matter how long or often, never seen them. A true random nature would at least be able to hit them, sometimes even on the first spin of playing a game.

Stacked symbols, yeah I know, some people have actually seen and gotten them, but I am always wondering where the heck are they?

Triple Twister, to me is closely related to Twisted Sister, you can spin and spin and never get the bonus rounds. Then in the very rare occasion I had gotten it, the twisted twisters would always go to the wrong side.

T-Rex, the dissapearing dino, if and when you finally get the bonus round, for me it's alway 2 spins per each of 3 eggs, then the shy T vanishes until the round is complete, a whole 6 spins and $1.95 win.

Since there had become so many slots being such tricksters to my thinking, "Alright, the bonus round"! now I'll get some action only to have my hopes constantly and regularly dashed, I just quit playing RTG altogether and you can't make any headway without the fs/br for the majority of the time.

I honestly don't have this happen at a real casino, the only problem I run into on a game is when you have to make pics and I invariably always pick the wrong things and get the party poopers.

My thoughts are not directed at any one RTG casino individually, because I have tried many over the years and the results are the same. It's not the individual casinos fault, but the programmers or providers that are ruining your reputations and businesses.

But this is the one point that players will not be listened to on and that is loosen up a bit or lose more customers. More players coming in and staying is good for business. If casinos want to retain players and their potential deposits, then to hell with bonuses, just give us real sessions where we can once again feel that it is been worth the money spent.

This post assumes online RTG RTP is lower than in a land based. The reality is quite the contrary of your assumption; online is actually in general much looser than in land based casinos.

You are extrapolating from your experiences, which by no means represent a proper sample size to draw any types of conclusions. For every person like you; there are people saying 'to h*ll with land based casinos, I always win online'.

You are entitled to your opinion, but they aren't necessarily representative of everyone's opinion. You are also right this issue will not be addressed, as it is non-existent. It is simply a condition of randomness, some people will have bad luck, others good. (you could call it some people will be favored by variance while others suffer from the bad side of variance)

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

 

[Mavin1]

Have to say, I am immune to reverse psychology. But I am also not alone in my "extrapolations".
There are plenty of players and former players that have and will reflect the same feelings. I also feel you are taking my opinion a bit personal, but in your statement, you have said exactly why this one big concern will never be addressed or admitted to, so thank you.



This post assumes online RTG RTP is lower than in a land based. The reality is quite the contrary of your assumption; online is actually in general much looser than in land based casinos.

You are extrapolating from your experiences, which by no means represent a proper sample size to draw any types of conclusions. For every person like you; there are people saying 'to h*ll with land based casinos, I always win online'.

You are entitled to your opinion, but they aren't necessarily representative of everyone's opinion. You are also right this issue will not be addressed, as it is non-existent. It is simply a condition of randomness, some people will have bad luck, others good. (you could call it some people will be favored by variance while others suffer from the bad side of variance)

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

 

[AudiManinBoro]

NJ, if you bonus ban players for simply having a bit of good luck then tell me what IS the point of you offering bonuses at all? Im a bonus player but after hearing you say that I dont think ill be depositing anymore with you. Ive never hit a cash out yet at your casino despite several deposits and now your saying that if i ever DO, your going to bonus ban me for it? Charming.

 

[Nate]

Nicolas,

I read alot of BP's issues with payouts and the general concerns people have. I always commend you for being upfront and always responding to threads.

From a personal point of view - I and many others would have liked to try out your Casino - Just for the fun of it. I can assure you that there are people on this forum, who roll pretty decently ($10 bets upwards) - myself included, that are hesistant to deposit at your Casino.

I respect your position and am not insinuating that there is something wrong, but when there are issues that trouble one player - it troubles us all.

Nate

 

[XOXOXOXOXOX]

the bonus playthru is ridiculously high. Don't get why everybody is so excited about them.

 

[stewart1v1v]

re: betphoenix

I play at betphoenix and I have found their support staff to be excellent, curteous, and knowledgable.
the few problems I have encountered have been resolved quickly and amicable
as far as payments go...on oct 2, 2010 ( last saturday) I cashed out $750.00...the withdrawal was processed and in my QT account by 10:00AM on tuesday 10/5/10...I am quite pleased with their overall service and this is not my first cashout with them....usually it take 2-3 days to process and in myQT account.

I am and will continue to play at betphoenix and Dean the CM does an excellent job, as well as Otto and Omar from support.

 

[SlotsLover]

good service

I concur, they have excellent service and excellent payments.

 

[AudiManinBoro]

Yet extremely high wagering requirements and very poor max cashouts

 

[vinylweatherman]

Why launch a sister casino, why can't BP do everything your saying the sister casino will do. Will the sister casino also bonus ban players for taking bonuses and winning? I read in another formum where a player received an e-mail stating BP does not want to do business with them anymore AFTER the player withdrew 1400 dollars. Here is part of the e-mail:

This e mail is to inform you that your pending payout plus the balance you had in your account was paid today to your UseMyWallet account for a total of $1435.92; we regret to inform you that your account has been closed; we are not going to take your business anymore as per management decision. Thank you for your understanding

Best regards,

Bet Phoenix Casino
Fraud and Payouts Department

If your going to open a sister casino, the nonsense of bonus banning players for being a "negative value player" and closing accounts has to stop. It is pure luck that players actually win, make the high playthrough and cashout. But, if a player makes 10, 11 12 and more deposits and never cashes out they are offered all these free chips and promotions and just loved by the casino. BUT when the player actually gets lucky and goes to cash out, they get the run around and BOOM, slapped with a bonus ban or their account closed.

When, and if this casino does open, listen to what players are saying, do more than listen, ACT ON IT. Players want no max cashout promotions, give it to them. Let them enjoy their playtime without the headaces. All the accredited casinos on this forum, for the most part all have speedy cashouts in common.

Educate your CS staff. I would imagine a good percentage of the problem posts would be eliminated if the CS staff knew the ins and outs of the business. When players go to CS to ask a question, they don't want to wait while the CS goes and asks thier supervisor, or gets transferred to the supervisor.

Lastly, communication is the key to success here. Don't have one CS saying one thing then the player gets an e-mail or goes back to CS and gets a totally different answer from someone else. Nothing is more annoying then getting 2 very different answers to the same question from 2 different CS reps.

These are just a few things I would like to see in a new casino, just my opinion.

LH

We have control over our business; there is nothing that points otherwise.



You have the right to believe that there are casinos that never bonus ban any players. But I'm sure if you do a little digging... you will find every casino does bonus ban players.
Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

They do, but most are not so damn "trigger happy" about it. The above shows that for a mere $1400 withdrawal you didn't JUST bonus ban the player, you THREW THEM OUT COMPLETELY!!!!
Whilst many players voluntarily quit after being bonus banned, you get bad PR by throwing them out completely. Now this player has TWO things to bitch about, rather than JUST about being bonus banned.
If your bonuses are as restrictive as others seem to think (terrible WR, low max cashouts), it seems odd that ANY player ends up getting bonus banned.

Do some players know some secret slot system that actually WORKS with RTG games, enabling them to beat the casino from ANY bonus offer, even the most restrictive ones.

For those of us outside this "inner circle" of secret slot systems, it seems that players are being banned for nothing more than being unusually lucky over a sequence of -EV bonuses. This then puts us off trying YOUR casino, since our experience is NOT like this where we currently play.

I won £52,000 from a £300 deposit at 32Red a couple of years ago, did they show me the door? NO, the very next month I was offered the usual Club Rouge bonus, £150 for £150, 30x BONUS WR (slots), NO max cashout. This is despite me being a "negative value" player at 32Red by virtue of that win. 32Red may no longer be around by the time the long term house edge wins it back from me, but 32Red are prepared to at least get SOME of it back, even at the risk of me hitting big AGAIN.

 

[jelsmith]

I play at betphoenix and I have found their support staff to be excellent, curteous, and knowledgable.
the few problems I have encountered have been resolved quickly and amicable
as far as payments go...on oct 2, 2010 ( last saturday) I cashed out $750.00...the withdrawal was processed and in my QT account by 10:00AM on tuesday 10/5/10...I am quite pleased with their overall service and this is not my first cashout with them....usually it take 2-3 days to process and in myQT account.

I am and will continue to play at betphoenix and Dean the CM does an excellent job, as well as Otto and Omar from support.

Thats not really fast.....most of the reputable casino pay QT overnight even on weekends....at least the ones I play at. I have dropped all RTG casinos though "rape" isnt fun anymore.

 

[NicolasJohnson]

They do, but most are not so damn "trigger happy" about it. The above shows that for a mere $1400 withdrawal you didn't JUST bonus ban the player, you THREW THEM OUT COMPLETELY!!!!
Whilst many players voluntarily quit after being bonus banned, you get bad PR by throwing them out completely. Now this player has TWO things to bitch about, rather than JUST about being bonus banned.
If your bonuses are as restrictive as others seem to think (terrible WR, low max cashouts), it seems odd that ANY player ends up getting bonus banned.

Do some players know some secret slot system that actually WORKS with RTG games, enabling them to beat the casino from ANY bonus offer, even the most restrictive ones.

For those of us outside this "inner circle" of secret slot systems, it seems that players are being banned for nothing more than being unusually lucky over a sequence of -EV bonuses. This then puts us off trying YOUR casino, since our experience is NOT like this where we currently play.

I won £52,000 from a £300 deposit at 32Red a couple of years ago, did they show me the door? NO, the very next month I was offered the usual Club Rouge bonus, £150 for £150, 30x BONUS WR (slots), NO max cashout. This is despite me being a "negative value" player at 32Red by virtue of that win. 32Red may no longer be around by the time the long term house edge wins it back from me, but 32Red are prepared to at least get SOME of it back, even at the risk of me hitting big AGAIN.

I hate to contradict you, it is not my intention but; you are assuming we are trigger happy. You are assuming you are a negative value player just because of the amount you cashout. You are assuming our bonuses are bad.

We are not trigger happy. Our % of banned/bonus banned players is very low.

You are not a negative value player based on your win alone. There are many factors that go into player value analysis; it is what allows us to give good bonuses. In fact, your example of 100%, 30x playthrough, no max cashout, non cashable, is a reload bonus we have offered many times (not just for sign up); actually I think we required 25x play.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Program