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betpheonix hurry up pay me

Discussion in 'Online Casinos' started by tat00, Sep 30, 2010.

    Sep 30, 2010
  1. tat00

    tat00 Experienced Member

    Occupation:
    SELF EMPLOYED
    Location:
    san diego cA
    isnt it funny when they say 5-7 days to get paid it always takes more than that . i dont get it why do casinos wait forever to process and actually get paid in the meantime more days go by before i can deposit again. dont they want to make it faster so i can deposit and lose more money?
    and why do we always have to contact cashier @ whatevercasino.com is that not reps job? arent they there to help us out to expedite our cash outs.
    im trying to think like if it was my casino bussiness. why do some casinos pay within hours and some days and some weeks? if quicktender can put money in a casino in minutes why cant there be a process to do it the other way around? there should be a company that would allow casinos to expedite cashouts in minutes and let the paperwork and such be handled after we get paid.
    im getting pissed off at more and more casinos specially when they have reps who cant be courteous and knowledgable.
     
    1 person likes this.
  2. Sep 30, 2010
  3. 1366613

    1366613 Senior Member

    Occupation:
    student
    Location:
    A
    That is the MAIN reason why i ONLY play at some casinos like 32Red, 3Dice, Royal Vegas, Sloto, they pay very fast, some pay me in the moment that i click cashout like 3Dice. If you deposit in minutes they must pay fast too.
    So good luck with your cashout!!!!!!:thumbsup:
     
  4. Oct 1, 2010
  5. all4greed

    all4greed Now we can do business.

    Occupation:
    Misc.
    Location:
    Pacific NW
    Maybe they are hoping the player will reverse the withdrawal the longer it sits there? From my experience, the longer it takes to process my payout the more I play somewhere else in that down time.
     
  6. Oct 1, 2010
  7. tat00

    tat00 Experienced Member

    Occupation:
    SELF EMPLOYED
    Location:
    san diego cA
    yea they always tell me " well if you must play u can cancel the cashout"

    yea right then i have to wait another 14 dyas to cashout and start all over
     
  8. Oct 1, 2010
  9. takethemoney

    takethemoney Banned User - Chargebacks at Slotastic

    Location:
    Washington
    I thought it has been said they were working on faster payments??? Well, I guess it's no matter to me, since I have pretty much not been depositing anywhere lately. The whole prospect of winning anything this year has been quite daunting, let alone worrying about being paid. In the past couple months I have spent the same (approximate $3000) budget, but I've been having some good runs at my land based casino, which is only an hour away. It's well worth the drive and until the online casinos show me reason why I should deposit and play there, I think I am going to stay away from them and on my present course. Besides, whenever I want to take a couple days, they comp my room and I eat on the house, as well. All I have to do is give them my action and that does not mean lose. ;)
    I wonder how many people, like me, have just gotten disgusted with the whole thing and either quit or started just going to the real casinos, where you can win and walk out the door with it in minutes? There are plenty of places in the USA within a reasonable drive. I think online casinos are fast losing their grip here with their present mode of operation.
     
    1 person likes this.
  10. Oct 1, 2010
  11. rouletteguy

    rouletteguy Experienced Member

    Occupation:
    not for profit director addictions
    Location:
    Ontario
    let's see now we have 3-4 main software providers playtech, rival, microgaming and whatever I'm just sorta going back to an old 3 dice post about new machines paying out big in first little while and then tightening right up to re-establish the variance. I wonder.......... If this is a common software programming mistake? Not really a mistake because the goal is to attract customers.

    But to the topic at hand it's a good idea to have another casino to play while you sit and wait.
     
  12. Oct 1, 2010
  13. Mavin1

    Mavin1 Dormant account

    Occupation:
    Caregiver/homemaker
    Location:
    Arizona

    Absolutely, let's hear it for Real Casino's!!!!!
     
  14. Oct 1, 2010
  15. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Its very simple.

    If a casino takes more than 48 hours to pay you they dont value your custom.

    Just ask some of those Rival white labels that went bust - one of the big issues was payment delays and guess what...all their players left!

    BetPhoenix is heading down the same path, and I would have thought Nicolas Johnson would have learned about what players really want by now.

    Bonuses, competitions, tourneys, blah blah - forget it. Give me a casino with instant or 24 hour cashouts and I am there will bells on.

    @tat00 - after you get paid, explain to them that you wont be returning until they show they value your business. I would recommend Inetbet, although some people take issue with them, they always pay in less than 24 hours and there are never any hassles, plus the odd bonus is nice with decent WR.
     
    3 people like this.
  16. Oct 1, 2010
  17. tat00

    tat00 Experienced Member

    Occupation:
    SELF EMPLOYED
    Location:
    san diego cA
    to nifty
    inetbet pays good but i must say worst customer service i no longer play there because of it.

    i checked back today with betpheonix and talked to sam all they can say is they are experiencing some technical difficulties when i asked give me a specific date they said they dont know my reply was well we went from 5-7 days and now its 9 and counting great job betpheonix i dont think i will be playing there anymore.

    i mean cmon give me a better excuse than that and 2 days ago the excuse was the cashier is sick today. go figure
     
  18. Oct 1, 2010
  19. NicolasJohnson

    NicolasJohnson Dormant account

    Location:
    A Place
    I have to ask... what is the payout % of the games in your land based casino?

    I love Land based casinos... but that is mostly because I like to drink when I gamble, it is a way for me to go out and blow off steam.

    But, most land based casinos are actually a lot tighter than online. It is just that most players take huge bonuses and then go bust on trying to meet huge play thoughts... although you can always just deposit cash, withdraw cash.

    You must register/login in order to see the link.

    Woah there. Heading down the same path? You make it sound like VRC went broke, when in fact Vegas Regal Casino is one of the best Rival casinos and is still improving. I feel proud of what I did there; I was part of something that many people appreciated; and still do.

    If I can work with Bet Phoenix Casino and in less than a 12-24 months have helped create one of the favorite RTGs like VRC is one of the favorite Rivals, I'm going to be very happy.

    I realize that is what you want. And that is actually why we are going to launch a sister casino that will have a small bonus-fast payout model.

    You have been paid, I apologize for the delay. :notworthy No excuses, I apologize.

    Kind Regards,
    Nicolas Johnson
    Bet Phoenix Casino Affiliates Manager
     
    4 people like this.
  20. Oct 1, 2010
  21. funeral979

    funeral979 Senior Member PABaccred

    Occupation:
    retail
    Location:
    Texas
    I have really been wanting to make Bet Phoenix my RTG of choice...but until I start hearing about players being paid fast, I will probably continue to steer clear of them.

    I agree, Vegas Regal is a great casino...and you certaintly did some great things there....but Bet Phoenix still seems to need a lot of work.

    And I don't think players should suffer with slow payouts simply because you offer large bonuses. The max cashouts I can understand, and don't mind them with huge bonuses....but I don't think you can use large bonuses as an argument for taking your time with payments.

    So for the meantime I will watch from the sidelines until we start seeing 48 hours max cashout time...give us what we want NJ!
     
    1 person likes this.
  22. Oct 1, 2010
  23. NicolasJohnson

    NicolasJohnson Dormant account

    Location:
    A Place
    You are right... Bet Phoenix Casino will eventually have 48 hour payouts. But in the meantime, we are looking to launch a sister RTG with much quicker payouts, like 24 hour payouts, but low bonuses.

    Kind Regards,
    Nicolas Johnson
    Bet Phoenix Casino Affiliates Manager
     
    1 person likes this.
  24. Oct 1, 2010
  25. AudiManinBoro

    AudiManinBoro Ueber Meister MM

    Occupation:
    Sales
    Location:
    UK
    Many of your competitors regularly offer 150-200 % deposit match bonuses with NO max cash out NJ, yet Ive never seen offers like this from betphoenix.
    Its one of the principle reasons i dont deposit often with you. After all why would I? Its one thing having a max cashout but its another to limit it to such small amounts such as x10 or x15. X 50 Maybe. Seriously. I would hate to know how many people take your bonuses and then win randoms and end up with nothing because of this :S
     
  26. Oct 1, 2010
  27. NicolasJohnson

    NicolasJohnson Dormant account

    Location:
    A Place
    You are talking about sign up.

    For sign up we offer 100% No Max Cashout... but also regularly offer 100%+ No Max Cashout on reloads. Just contact support to find out our latest bonuses and you will see. I find this very competitive.

    Kind Regards,
    Nicolas Johnson
    Bet Phoenix Casino Affiliates Manager
     
  28. Oct 1, 2010
  29. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    hello nicolas im just reading your above statement . i ponder over to why you need to add yet another casino to speed things up on payouts ? maybe its time that bet phoenix pulled there socks up & paid people far more quickly that way you wouldnt have half the threads on here to begin with ! pointless opening another casino until youve at least got your first casino under some control imho , shouldnt make any odds wether your having another casino . i think if i was running one i would listen to what the players want, im not stating doing everything they ask but in there way there telling you what they dont want . thats slow payouts :thumbsup:
     
  30. Oct 1, 2010
  31. Marie2473

    Marie2473 Senior Member

    Occupation:
    Operator
    Location:
    Sweden
    I do understand that the first time u withdrawl it will take some time since there is secutitychecks and all - but the next ones should be able to go alot faster than many casinos do.
    How come some casinos can have instant or a few hours payout (like 3dice, inetbet and 32red) and others cant?
     
  32. Oct 1, 2010
  33. tat00

    tat00 Experienced Member

    Occupation:
    SELF EMPLOYED
    Location:
    san diego cA
    wow to my surprise i received my money - i am greatly appriciated for this its just i still feel like i had to do alot of pushing just to receive my money . this is my 3rd withdrawal like this always have to go to chat with rep to see why i havent received my money :(
     
  34. Oct 1, 2010
  35. jelsmith

    jelsmith Zombicidal Maniac PABnononaccred

    Occupation:
    Special Effects Make-up Artist
    Location:
    nashville tn
    I agree! Why cant you just speed up the BP withdraws????:what: I almost never take a bonus there either....the max cash restrictions are awful. I wouldnt know about withdraw times as ive never had the opportunity seeing as how i never get much over my starting balance :rolleyes:
     
  36. Oct 1, 2010
  37. all4greed

    all4greed Now we can do business.

    Occupation:
    Misc.
    Location:
    Pacific NW
    I would also like to know the reason(s) for the delayed payouts for repeat customers.
     
  38. Oct 1, 2010
  39. jelsmith

    jelsmith Zombicidal Maniac PABnononaccred

    Occupation:
    Special Effects Make-up Artist
    Location:
    nashville tn
    Thats a good question. Is it due to being understaffed? I know a few of your support reps that should be put in the back room and not allowed to converse with customers....:rolleyes: maybe you can just have them just process payouts.
     

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