Betfred - High deposits - grounds for complaint?

pay2play

Newbie member
Joined
Nov 2, 2020
Location
United Kingdom
Hi all, I'd like some advice on the following:

I've had a Betfred account for several years which is around £80k in the negative. I haven't played on it very often in the past year or more, but last week started playing high stakes blackjack on it for the first time since January. After initially winning £27k and withdrawing it, I deposited £52k in two ~1 hour sessions (25k and 27k across many £1 - 5k deposits). This was while the £27k was pending withdrawal.

I lost all of this and today (3 days later) have a compliance request asking for details of my salary, savings etc.

Obviously I need to address my issues and shouldn't have been depositing this much, but I am wondering if Betfred has any responsibility here. Given I have never given them any proof of income before (and if I had they would agree this is not an appropriate amount for me to be betting), and the amounts I was betting were irregular to my account (previously max deposit would have been £10-15k, and general in the 1-5 region), should they have accepted such a large amount of deposits in such a small amount of time? Do I have any grounds for some sort of complaint here?

I haven't replied to their compliance request yet and will await guidance in this thread first.

Many thanks.
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
Hi all, I'd like some advice on the following:

I've had a Betfred account for several years which is around £80k in the negative. I haven't played on it very often in the past year or more, but last week started playing high stakes blackjack on it for the first time since January. After initially winning £27k and withdrawing it, I deposited £52k in two ~1 hour sessions (25k and 27k across many £1 - 5k deposits). This was while the £27k was pending withdrawal.

I lost all of this and today (3 days later) have a compliance request asking for details of my salary, savings etc.

Obviously I need to address my issues and shouldn't have been depositing this much, but I am wondering if Betfred has any responsibility here. Given I have never given them any proof of income before (and if I had they would agree this is not an appropriate amount for me to be betting), and the amounts I was betting were irregular to my account (previously max deposit would have been £10-15k, and general in the 1-5 region), should they have accepted such a large amount of deposits in such a small amount of time? Do I have any grounds for some sort of complaint here?

I haven't replied to their compliance request yet and will await guidance in this thread first.

Many thanks.
No, none at all.

You will have been verified electronically.

I don’t think anything is in place at the moment in the U.K. that will stop you depositing a certain amount before RG issues are triggered.

Many maltese casinos will make you complete a source of wealth check, but they are not in the U.K. and that’s down to the casino.

Also the bookies you play at is huge, They would of paid you if you won.

So no sorry your not entitled to a penny back.
 

Gaz237

Meister Member
MM
Joined
May 8, 2014
Location
chelmsford UK
Hi all, I'd like some advice on the following:

I've had a Betfred account for several years which is around £80k in the negative. I haven't played on it very often in the past year or more, but last week started playing high stakes blackjack on it for the first time since January. After initially winning £27k and withdrawing it, I deposited £52k in two ~1 hour sessions (25k and 27k across many £1 - 5k deposits). This was while the £27k was pending withdrawal.

I lost all of this and today (3 days later) have a compliance request asking for details of my salary, savings etc.

Obviously I need to address my issues and shouldn't have been depositing this much, but I am wondering if Betfred has any responsibility here. Given I have never given them any proof of income before (and if I had they would agree this is not an appropriate amount for me to be betting), and the amounts I was betting were irregular to my account (previously max deposit would have been £10-15k, and general in the 1-5 region), should they have accepted such a large amount of deposits in such a small amount of time? Do I have any grounds for some sort of complaint here?

I haven't replied to their compliance request yet and will await guidance in this thread first.

Many thanks.

Two threads running, both wanting money back, maybe gambling is not for you?.

If you had deposited 10-15k in the past, 27k is not a high deposit.

Would be like someone who deposits £100 normally, depositing £200.

Complain away, but maybe at yourself, rather than Betfred
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
Two threads running, both wanting money back, maybe gambling is not for you?.

If you had deposited 10-15k in the past, 27k is not a high deposit.

Would be like someone who deposits £100 normally, depositing £200.

Complain away, but maybe at yourself, rather than Betfred
After a free train ticket...
 

pay2play

Newbie member
Joined
Nov 2, 2020
Location
United Kingdom
Thanks all.

Fair enough, was worth an ask. With the amount of effort some operators are putting into RG it seems some are still free to do as they please.
 
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