pay2play
Dormant Account
- Joined
- Nov 2, 2020
- Location
- United Kingdom
Hi all, I'd like some advice on the following:
I've had a Betfred account for several years which is around £80k in the negative. I haven't played on it very often in the past year or more, but last week started playing high stakes blackjack on it for the first time since January. After initially winning £27k and withdrawing it, I deposited £52k in two ~1 hour sessions (25k and 27k across many £1 - 5k deposits). This was while the £27k was pending withdrawal.
I lost all of this and today (3 days later) have a compliance request asking for details of my salary, savings etc.
Obviously I need to address my issues and shouldn't have been depositing this much, but I am wondering if Betfred has any responsibility here. Given I have never given them any proof of income before (and if I had they would agree this is not an appropriate amount for me to be betting), and the amounts I was betting were irregular to my account (previously max deposit would have been £10-15k, and general in the 1-5 region), should they have accepted such a large amount of deposits in such a small amount of time? Do I have any grounds for some sort of complaint here?
I haven't replied to their compliance request yet and will await guidance in this thread first.
Many thanks.
I've had a Betfred account for several years which is around £80k in the negative. I haven't played on it very often in the past year or more, but last week started playing high stakes blackjack on it for the first time since January. After initially winning £27k and withdrawing it, I deposited £52k in two ~1 hour sessions (25k and 27k across many £1 - 5k deposits). This was while the £27k was pending withdrawal.
I lost all of this and today (3 days later) have a compliance request asking for details of my salary, savings etc.
Obviously I need to address my issues and shouldn't have been depositing this much, but I am wondering if Betfred has any responsibility here. Given I have never given them any proof of income before (and if I had they would agree this is not an appropriate amount for me to be betting), and the amounts I was betting were irregular to my account (previously max deposit would have been £10-15k, and general in the 1-5 region), should they have accepted such a large amount of deposits in such a small amount of time? Do I have any grounds for some sort of complaint here?
I haven't replied to their compliance request yet and will await guidance in this thread first.
Many thanks.