Question Betfred free spin acca

[Deleted member 65483]

Anyone else get this message tonight and has it been resolved ? My casino FS were awarded tonight But my game and vegas ones which were closer to the 200 mark haven’t. Last week I was missing the vegas portion and it was only by phoning did I get them and week before that the cash collect promo id been wagering on I was told cancelled halfway through after I’d put a large amount of money towards.My trust clearly is at a low point and as I can’t see any post of FB and X off them. so i just wanted to make sure it’s not just me

 

[jasonuk]

It sounds like there are a few sets of rewards missing (at least two rewards on Games, the one on Vegas you mention, and at least one reward on Bingo) - possibly related to some ongoing issues with their recent platform migration.

They don't seem to be very good at communicating, and as you say in some cases you have to start chasing after 2-3 days or you never get the rewards at all. In any case it'll be something resolved during office hours so hopefully they'll get them all sorted on Tuesday.

 

[jasonuk]

Looks like we are getting there - had one credited at lunchtime, a second around 5pm and the third around 7pm...

So whatever is happening, they're trying to get it sorted!

 

[Deleted member 65483]

Urm they’ve credited me the spins I had from yesterday again on casino and are staying that I’ve. Not played in vegas site event though. I have about 50 transaction pages of play on the 8th. Head wall bash. Does anybody know can you request ( and I really mean demand. Your transactional data ie gameplay by CSV as i have nearly 700 pages of gameplay to to have to t eu and copy and then click next page every 10 spins all while trying to cross fingers that betdred don’t give me dreaded technical issues try again normally around page 80. It’s honestly the most unuser friendly system. And there IT dept should hang heads in shame they’ve clearly not user trialed it as any Sane person would scream

 

[Deleted member 65483]

Had to chase again this week for the Spins ss not added to account again. And not receiving emails to tell me I’ve got spins. Have Betfted partially locked my account as it sure feels like it

 

[jasonuk]

A month on, but it looks like they're starting to get the message from customers. One of mine wasn't credited yesterday, haven't chased it myself but they credited it at 9am this morning and sent an apology email to affected customers.

 

[Deleted member 65483]

Stopped using them as realised unless I put money in never won got any mystery free spins . Also had A CS representative who clearly had a little bit of Lilith DNA in her ahe instead in using secure email which is great, but I use the my.com app on my iPhone and I can’t log in on multiple devices so every time I sent the email from phone to Mac it would reject the email. She then got Arsey when I replied to her email to say I can’t get in at which point realised she’d accidentally used her direct email rather than than whatever email they have i suspect that it’s called spam, battered spam, egg, spam & chips. So her mistake yet I’m at fault thought F this and not deposited since, still log on just to see how Long a loosing streak I can go with mystery spins lol

 

[kou187]

Betfred are a shit and outdated site. There customer support is shit and the site layout is crap also. and they don't have a huge selection of slots to play. I had a similar issue once with getting spins i had earned actually credited. I contacted there live chat and after a week and emails back and fourth i got the spins.

I then swiftly vowed to no longer give them any of my custom,

and went to make a cheese bagel.

 

[jasonuk]

they don't have a huge selection of slots to play.

... and they have even less since the upgrade, some I used to play there have gone.