Hi,
Last week I participated in this bonus -
The gist of it is if you lose up to £500 and have wagered a certain amount, you will get your losses back.
I played over a couple of days, varying hand sizes but mostly £15 on different outcomes. I finished the promotion around £270 down, and this was credited to me today:
Okay, fine, or at least you'd think so, an hour later this happened:
They claimed back the bonus! Around 30 minutes later I received this email:
This doesn't make any sense to me - I was doing £15 bets on average over 1.5 odds, I don't see how this is 'minimal risk' and certainly not minimal enough to void the bonus over.
I've responded to them but I'm not particularly hopeful that they'll pay out, especially having read some of the horror stories on here.
Thanks
Last week I participated in this bonus -
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The gist of it is if you lose up to £500 and have wagered a certain amount, you will get your losses back.
I played over a couple of days, varying hand sizes but mostly £15 on different outcomes. I finished the promotion around £270 down, and this was credited to me today:
15:55 Losses Back ADJ15 - Bonus accepted £272.17 £481.61
Okay, fine, or at least you'd think so, an hour later this happened:
16:57 Losses Back ADJ15 - Bonus cancelled £272.17 £209.44
They claimed back the bonus! Around 30 minutes later I received this email:
Betfair Exchange Games recently launched a ‘losses back’ promotion in which you participated.
In the course of investigating your activity in this promotion, it has become clear that your betting on Exchange Games breached the terms and conditions of the promotion. Betfair’s standard promotional terms and conditions for Exchange Games – which were incorporated into the specific terms of the promotion, and which governed your participation in the promotion – prohibit minimal risk wagering.
For this reason, we will not be awarding the bonus from this promotion to you.
This doesn't make any sense to me - I was doing £15 bets on average over 1.5 odds, I don't see how this is 'minimal risk' and certainly not minimal enough to void the bonus over.
I've responded to them but I'm not particularly hopeful that they'll pay out, especially having read some of the horror stories on here.
Thanks