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Discussion in 'Casino Complaints - Non-Bonus Issues' started by umberto, Dec 19, 2006.

    Dec 19, 2006
  1. umberto

    umberto Dormant account

    Hey guys. This is not a real complaint. I m not a member of their site. I read in a site that they are a trustworthy sportsbook and I visited their site to find out about their casino. So, I clicked on the live chat feature. To my surprise they ask, except the email, both the username AND the password of a member for a live chat session to initiate..... I found this unacceptable because many security concerns arise.. I stated my position to the live chat representative and the answer was not logical at all... Here is the transcript :

    Anyway, I d like to point this out to people that may want to register there. After this experience, I surely do not join them...
  2. Dec 19, 2006
  3. worldly

    worldly Dormant account

    United States
    it seems that a lot of sportsbooks ask for both username AND password. I do agree it doesn't seem very secure asking for this info and don't know why they do it.
  4. Dec 19, 2006
  5. 1819

    1819 Dormant account

    retired athlete
    i see your point but its the same when a casino wants your drivers license and credit card to be faxed to an overseas addy. or emailed. not everyone has encrypted email. gambling with gambling. lol.
  6. Dec 29, 2006
  7. pokeraddict

    pokeraddict Webmaster

    Pro Poker Player
    Las Vegas
    Yeah this seems to be a common issue with sportsbooks. Anything related with MVP and Nine do this. Obviously to have CS seeing passwords as well as having them go across unsecure connections is a disaster waiting to happen.
  8. Dec 29, 2006
  9. henryVIII

    henryVIII Dormant account

    I signed up to 888.com through an affiliates site which gave cashback.

    However, to claim the cashback I was told I had to procide both the user name or account number (whichever is used) AND the password.

    I questioned this and, like umberto above, they just didnt seem to understand there was even a problem in the first place.

    Who runs their security department? Benny Hill ?

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