BetCris Live Chat

[umberto]

Hey guys. This is not a real complaint. I m not a member of their site. I read in a site that they are a trustworthy sportsbook and I visited their site to find out about their casino. So, I clicked on the live chat feature. To my surprise they ask, except the email, both the username AND the password of a member for a live chat session to initiate..... I found this unacceptable because many security concerns arise.. I stated my position to the live chat representative and the answer was not logical at all... Here is the transcript :

Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'CS - Joseph'
CS - Joseph: Welcome to the Live Chat Support. How can I help you today?
giannis: Hello. I m not a member of your site yet. I have one question.
CS - Joseph: sure go ahead
giannis: But first i m amazed by the fact that you ask for a live chat session the username AND the password of a member...
giannis: don't you have any security concerns about this?
CS - Joseph: that is a security feature
giannis: security feature ? to give a password to all live chat representatives through an unsecure interface?
CS - Joseph: in order to prevent fraud and stole accounts
giannis: i do not understand it.. I m sorry.
CS - Joseph: Is there anything else I can do for you?
giannis: ok. anyway. I d like to know the software provider of your casino
CS - Joseph: the software is ours
giannis: ok. thanks
CS - Joseph: we do not use a third party company
CS - Joseph: You are welcome!
CS - Joseph: Thank you for chatting. Please feel free to contact us at anytime! Good-bye.
giannis: have a nice day

Anyway, I d like to point this out to people that may want to register there. After this experience, I surely do not join them...

 

[worldly]

it seems that a lot of sportsbooks ask for both username AND password. I do agree it doesn't seem very secure asking for this info and don't know why they do it.

 

[1819]

it seems that a lot of sportsbooks ask for both username AND password. I do agree it doesn't seem very secure asking for this info and don't know why they do it.

i see your point but its the same when a casino wants your drivers license and credit card to be faxed to an overseas addy. or emailed. not everyone has encrypted email. gambling with gambling. lol.

 

[pokeraddict]

Yeah this seems to be a common issue with sportsbooks. Anything related with MVP and Nine do this. Obviously to have CS seeing passwords as well as having them go across unsecure connections is a disaster waiting to happen.

 

[henryVIII]

I signed up to 888.com through an affiliates site which gave cashback.

However, to claim the cashback I was told I had to procide both the user name or account number (whichever is used) AND the password.

I questioned this and, like umberto above, they just didnt seem to understand there was even a problem in the first place.

Who runs their security department? Benny Hill ?