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Betat down

This thread startet with support and that they did the right thingy not paying. Now it is so much complaints over the fact that it is not done in a hearthbeat to fix the issues after holding their ground. I think we should be patient as it have not been that long since the attack. They are the one loosing money over this not us, so im quite sure they are doing the best they can. I only have 1 deposit at betat and one at slotty so cant say much if they are worth the waiting and support but i got a really good first impression! :) especially Malin from chat were very kind
 
rogertb said:
What does this mean please ... should I be looking forward to a Christmas gift ?
Click to expand...

Nope! - It means loyal players and regulars to their site will make extra efforts to deposit a little more maybe, thus giving the site a fair chance to possible recoup some money the 'natural' way!
 
i would think its all still teething problems without any panic there a pretty much stand up casino , who no doubt shall be back to normal soon ) as casinos go there at the top , wouldnt say a bad thing about them , ive had many accounts over the years to which havnt come close to these guys.

patience is key here there doing there best after the attack , give them breathing space & im sure this shall reflect :thumbsup:
 
If Betat pay, the attacks will come back again and again.

Whilst holding out and not paying has been hard, it's not necessarily an easy ride for their competitors as the attackers will eventually try a new target having not managed to get Betas to budge. This will mean that Betat will be running smoothly whilst a competitor has to shut it's service down, and players who drifted in one direction will end up drifting back the other way as they just want to play. Long term, provided these attacks don't put people off the hobby altogether, players will just drift around between the various sites, so it might be losses one month, but higher than expected profits the next as their own players are joined by refugees from another site undergoing an attack.

Law enforcement takes this kind of thing VERY seriously, and those responsible, if caught, will most likely go to jail.
 
Casinos will have to protect themselves against this kind of cyber-terrorism in the future which will result in increasing costs for IT-infrastructure to avert potential damage from future attempts. Betat/Slotty was down for ~10 days and that during a time of the year where there is above average playing activity and profit-potential. The Christmas bonus for the staff will be curtailed.

VWM is right that they might find another victim that eventually pays the ransom. There where reported DDoS attacks on redbet, MrGreen and Neteller and possible a whole bunch of more we didn't noticed. Who knows what happens behind the scenes. Not all casinos are as upfront with this kind of information like betat.

And regarding casino generosity. While I share the frustrations about the technical hiccups I find it irritating to praise VS for their generosity in this thread. In fact I got many generous offers in all those advent calendars the casinos came up with, reaching from deposit bonuses to tons of free-spins for appropriate deposits. I'm sure once Betat is back to full strength their rewards will be unparalleled especially with regards to their exclusive CM promotions.
 
hedgehok said:
Casinos will have to protect themselves against this kind of cyber-terrorism in the future which will result in increasing costs for IT-infrastructure to avert potential damage from future attempts. Betat/Slotty was down for ~10 days and that during a time of the year where there is above average playing activity and profit-potential. The Christmas bonus for the staff will be curtailed.

VWM is right that they might find another victim that eventually pays the ransom. There where reported DDoS attacks on redbet, MrGreen and Neteller and possible a whole bunch of more we didn't noticed. Who knows what happens behind the scenes. Not all casinos are as upfront with this kind of information like betat.

And regarding casino generosity. While I share the frustrations about the technical hiccups I find it irritating to praise VS for their generosity in this thread. In fact I got many generous offers in all those advent calendars the casinos came up with, reaching from deposit bonuses to tons of free-spins for appropriate deposits. I'm sure once Betat is back to full strength their rewards will be unparalleled especially with regards to their exclusive CM promotions.
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I do echo your sentiments completely, and I rate Betat as the number one site, I just wish they could get these issues sorted out, or give updates on where they are at. I hope they get back to normal soon as they will hopefully have fixes in place to avoid these problems in future. And I feel very sorry for their CS as I'm sure they are getting tortured in chat with players wanting to know what's going on. Lets hope all their staff get looked after during this demanding time.

PS, I locked my accounts at the 3 other sites I play at on Monday so that all my budget went to Betat for the next two weeks, and that's very frustrating for me!!!
 
cncas2123 said:
I'm getting the same when I try to login, not sure what's going on now with Betat.
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Ok, now there's some change - a screen explaining that the site is offline:

off.webp

I guess I can as well stop trying...
 
refre said:
I managed to log in just now.

There are no promos/Christmas calendar though, and my deposit method (Paysafe) is still not available.


Freddy
Click to expand...

I can login, but I can't actually do anything - all games fail to load for me and there is a message that pops up to say all transactions are blocked on my account, which is pretty frustrating when my balance is over £2000. Was able to login and play at Slotty with no issues, and also made a small deposit there which went ok, but I really want to be able to access and play with the funds I have at Betat.
 
refre said:
I managed to log in just now.

There are no promos/Christmas calendar though, and my deposit method (Paysafe) is still not available.


Freddy
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I went to register with them last night and notice there was only two methods of paying. Paysafe is my method too. I was going to ask if that was the norm just now, but you beat me to it.:p
 
I said on Monday that it will probably take them 1 week after relaunch to get back to normal and it looks like that will be the case. Just imagine they have to build-up the whole structure, re-load and synchronize all records from back-ups, put up higher fences against DDoS, etc etc. It is a mountain of work.

I said to Karl earlier this week that i am actually happy that i work with real machines where things can still be fixed with a screwdriver or hammer. :thumbsup: Going through the complexity of multiple types of software, 100'000's of lines of code, getting it to run all smoothly is just a nightmare, especially when you are under so much pressure as they were. Remember it is Christmas period with much higher player activity than the normal average.

Anybody who likes Bet-At will be patient and give them the time to get back to the very high level they were prior to the attack. They will add step-by-step all payment options, promotions, etc etc. as the situation allows it and will surely sort out all outstanding bonus/game play issues. Believe me there is nobody who wants to be back to normal more than the Bet-At team.

Hence, if you are a real supporter of Bet-At then you will be waiting for them to be back in their shiny armor. If not, there are surely tons of places taking your bucks, that is the hard reality.

At the end of the day, if your house burns down, you won't rebuild it in 2 weeks either :rolleyes:
 
Last edited:
rogertb said:
Still getting:

"Your account is currently unable to make any transactions. Kindly contact customer support for further assistance."

Not good ... the £300 would certainly help with Xmas expenses ...
Click to expand...

Send a PM to Karl and he will try to sort it out for you. Might be though until tomorrow before he is back in the office.

On another note, if 300GBP would make such a difference to you then maybe you shouldn't gamble at all.
 
rogertb said:
The "assistance with Xmas expenses" was a little 'tongue in cheek' - a, possibly foolish on my part, attempt to slightly lighten the post. Your very helpful moralising has been noted, thank you.
Click to expand...

Sorry Roger if i was too strong with my words. Was just my experiences from the past we other people, and admittidly myself on occasion too, speaking where the situation did not allow gambling but it would still be done.
 
Harry_BKK said:
I said on Monday that it will probably take them 1 week after relaunch to get back to normal and it looks like that will be the case. Just imagine they have to build-up the whole structure, re-load and synchronize all records from back-ups, put up higher fences against DDoS, etc etc. It is a mountain of work.

I said to Karl earlier this week that i am actually happy that i work with real machines where things can still be fixed with a screwdriver or hammer. :thumbsup: Going through the complexity of multiple types of software, 100'000's of lines of code, getting it to run all smoothly is just a nightmare, especially when you are under so much pressure as they were. Remember it is Christmas period with much higher player activity than the normal average.

Anybody who likes Bet-At will be patient and give them the time to get back to the very high level they were prior to the attack. They will add step-by-step all payment options, promotions, etc etc. as the situation allows it and will surely sort out all outstanding bonus/game play issues. Believe me there is nobody who wants to be back to normal more than the Bet-At team.

Hence, if you are a real supporter of Bet-At then you will be waiting for them to be back in their shiny armor. If not, there are surely tons of places taking your bucks, that is the hard reality.

At the end of the day, if your house burns down, you won't rebuild it in 2 weeks either :rolleyes:
Click to expand...

Harry, I agree with all that you say, its just very frustrating that there seems to be no resolution in sight for the problems. CS don't seem to have insight into when potential fixes may happen, and when a response from support goes along the lines of " try again in a few hours and it might work " it doesn't instil you with a great deal of confidence. I, along with many others, hope that Betat gets over these issues sooner rather than later, because before all this happened it was probably the best site on the nets IMHO.
 
cncas2123 said:
Harry, I agree with all that you say, its just very frustrating that there seems to be no resolution in sight for the problems. CS don't seem to have insight into when potential fixes may happen, and when a response from support goes along the lines of " try again in a few hours and it might work " it doesn't instil you with a great deal of confidence. I, along with many others, hope that Betat gets over these issues sooner rather than later, because before all this happened it was probably the best site on the nets IMHO.
Click to expand...

No doubt it is frustrating. I kept 1500$ from this months budget in my Ecopayz account to play again at Bet-AT after the relaunch. Especially because i have plenty of catching up to do in the CM Christmas contest. Up to this day EP is not activated again. Been asking every day but still don't have a definite answer.

Patience is the magic word at the moment.
 
I cant log in and at this stage have pretty much given up :mad::

This page (Outdated URL (Invalid)) is currently offline. However, because the site uses CloudFlare's Always Online™ technology you can continue to surf a snapshot of the site. We will keep checking in the background and, as soon as the site comes back, you will automatically be served the live version. Always Online™ is powered by CloudFlare | Hide this Alert
 
mac72 said:
I cant log in and at this stage have pretty much given up :mad::

This page (Outdated URL (Invalid)) is currently offline. However, because the site uses CloudFlare's Always Online™ technology you can continue to surf a snapshot of the site. We will keep checking in the background and, as soon as the site comes back, you will automatically be served the live version. Always Online™ is powered by CloudFlare | Hide this Alert
Click to expand...

I get that too sometimes but i just ignore it and re-try, latest on the 3rd attempt it logs me in. Although i use Old Link Removed
 
Harry_BKK said:
I get that too sometimes but i just ignore it and re-try, latest on the 3rd attempt it logs me in. Although i use Old Link Removed
Click to expand...



I have no issues with logging in, I just can't do anything when I get in, I can't play, I can't withdraw and I can't get any updates from CS. Ive PM'd Karl, I'm hoping he can get it sorted as my patience is running low after the same issues from last Thursday, and I'm sure that I'm not the only one having these issues. When I tried Slotty I have no problem depositing and playing, its only Betat that doesn't like me.
 
mac72 said:
I cant log in and at this stage have pretty much given up :mad::

This page (Outdated URL (Invalid)) is currently offline. However, because the site uses CloudFlare's Always Online™ technology you can continue to surf a snapshot of the site. We will keep checking in the background and, as soon as the site comes back, you will automatically be served the live version. Always Online™ is powered by CloudFlare | Hide this Alert
Click to expand...

I got this message yesterday, but only once and no problems since then, but no point in me keeping logging in when I can't do anything.
 
I had no problem playing at betat for several days after it was back online,my deposits i did then were counted too my balance but are still not withdrawn from my skrill account and thats about a week ago.
Also i took the welcome bonus and had a pretty good run,so i withdraw 200€ too my skrill acoount wich still isnt there and after that i had around 250€ left when i met the wager requirements but when that happend more then 200€ disappeared from my balance...i had several chats about it already and its a known issue but couldnt tell me when this was solved.
So no betat is not fully operating,i have patience so i dont mind much,i hope they can solve their problems soon.
 
Last edited:
mac72 said:
I cant log in and at this stage have pretty much given up :mad::

This page (Outdated URL (Invalid)) is currently offline. However, because the site uses CloudFlare's Always Online™ technology you can continue to surf a snapshot of the site. We will keep checking in the background and, as soon as the site comes back, you will automatically be served the live version. Always Online™ is powered by CloudFlare | Hide this Alert
Click to expand...
'

I am still getting the same message. Managed to login only once (had noticed that account balance is zero... which is wrong), yet all next attempts to login failed miserably. I believe I am crossing BetAt out from my list for the time being... could try again in a month or about. Wishing them and the players who are eligible to login the best of luck.
 
The bonuses have been recredited! I first thought it was the compensation i got as they were talking about since i had 40 eur bonus instead of 340 as it should be.
They fixed it within 30 min. Then suddenly all my funds disapeared after 50 ish spins, that they fixed in 5 min :thumbsup:

I was quite disapointed at the return from slots, all microgaming just wanted to eat my money. Doa gave some playtime but not much to brag about. Then i got free spins on Girls with frosty Bazongas :D

900 wagering to go so looking very good! Bet 0,6.Frozen girls.webp
 
thanks betat received my withdrawals

i have received my withdrawals from betat and i wish i had joined this casino ages ago
i know it has had recent hiccups will keep on playing here as they have been first class

mick:)
 
BETAT said:
Hi Mac,

We are undergoing a quick maintenance in order to fix some of the issues that have been reported over the past couple of weeks. Nothing major, and we will be up very soon this afternoon.

Thanks for your patience.

Regards,
Jorge and all BETAT team
Click to expand...

same here did try to play a while ago , very frustrating for you & us (
 
Yes it is back up but I don't see any changes to deposit/withdrawal limits,promos,account history etc. I wonder what it was they fixed
 
Hi again,

The first phase of the deployment was successfully finished. This first step was mainly to improve communications services in order to solve game issues ( errors, lagging).

Ecopayz is still not available but we expect to have it tested and running over the next 24h.

As mentioned before deposit/withdrawal limits,promos and other features will be restored as soon as all the reported issues are solved.

I will keep you updated of any news.

Thanks you in advance for your patience.

Regards,
 
Harry_BKK said:
Hi Jorge,

checked today and Ecopayz is still not activated. Do you have maybe an update when that will happen?

Thanks
Harry :)
Click to expand...

I will not make more promises because I risk to be wrong again :)

What I can tell you is that I went just now to speak with the Payment Manager, she is working hard on it , and developments today suggest that we will be able have Ecopayz running today. I hope so.

I ll let you know!

Best regards,
Jorge
 
After today's update we have now Ecopayz available again :thumbsup: :)

Now i miss only their great promotions. But even without those i can start depositing again at my favorite casino :D

Seems like things are returning to normal and we will be able to enjoy their great CM promos soon :)
 
Hi all,

It is true Harry I' m glad to announce that after this morning's deployment Ecopayz is back.

We still need to perform some internal tests but everything suggest that we have corrected most (I hope all) of the reported issues.

We will be performing all the necessary tests and as soon as we are sure that the levels of player experience that we take as acceptable are back all our promotional outline will be also online.

Once again thanks for your patience.

Regards,
 

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