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Betat down

Discussion in 'Online Casinos' started by rogertb, Dec 4, 2015.

    Dec 4, 2015
  1. rogertb

    rogertb Newbie member PABnononaccred PABaccred

    Occupation:
    retired
    Location:
    UK
    Betat has been down most of the day, does anyone know of any problems, I made a small withdrawal yesterday and I'm a bit worried about whather I'll get the money or not ... are they having problems and is there any kind of player protection insurance ?

    Many thanks

    Roger
     
    1 person likes this.
  2. Dec 4, 2015
  3. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    hi cant help went to play a while ago , can say your funds shall be fine though , no worries there ) i asked same question in bet at thread )
     
  4. Dec 4, 2015
  5. Broke

    Broke Full Member

    Location:
    Finland
    Hope Friday Free Spins are still valid after maintenance.
     
  6. Dec 4, 2015
  7. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    very frustrating.Has anyone had any explanation? I emailed a few hours ago but didn't hear anything back?
     
    1 person likes this.
  8. Dec 4, 2015
  9. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I think your funds are pretty safe there,

    It is annoying when sites down and just after a withdraw, It does get you thinking
     
    1 person likes this.
  10. Dec 4, 2015
  11. thebigs

    thebigs Senior Member

    Occupation:
    part time argos slave lol
    Location:
    roscommon ireland
    I withdrew 2500 euro last night around this time and then a few hours later 520 more.
    The 520 was paid to my skrill this morning but my biggy has not yet but i am certainly not worried as they must have major issues with something if they are not able to have the site working on a weekend.
    We will all get paid soon i am very sure.
     
    2 people like this.
  12. Dec 5, 2015
  13. rogertb

    rogertb Newbie member PABnononaccred PABaccred

    Occupation:
    retired
    Location:
    UK
    They're still down, that's almost 24 hours ... anyone know anything ? I also haven't had a reply to my support request - they are normally pretty quick at getting back ... I am concerned !

    Roger
     
  14. Dec 5, 2015
  15. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    No need to be concerned Roger.

    They have a serious server issue and will be sending an email to all players once they are up and running again.

    Not getting an answer i would say is normal considering the circumstances, just think how many more players sent them an email!!! They are busy getting their servers to work again which is far more important then writing emails.
     
    1 person likes this.
  16. Dec 5, 2015
  17. rogertb

    rogertb Newbie member PABnononaccred PABaccred

    Occupation:
    retired
    Location:
    UK
    Thanks for the reassurance Harry ... it's not a fortune I'm waiting on but it will help with Christmas ...
     
    1 person likes this.
  18. Dec 5, 2015
  19. CM_BETAT

    CM_BETAT I-Gaming Industry Representative

    Occupation:
    Head of Casino
    Location:
    Malta
    BETAT/SLOTTY VEGAS UPDATE

    Hi all,

    A quick update on the situation at hand..

    Unfortunately we have been hit by a severe DDoS attack again, and it would appear to be a particularly bad one this time around.

    I'd like to put your minds at rest that we are very much live and operating, and that your withdrawals and balances are 100% safe and will be resumed the second we are back online.

    Initial inspections estimate that we could be down for a few days but the length of time is as yet not confirmed, and while I understand that this may be frustrating for you all especially at this time of the year, I assure you that we are doing our utmost to rectify the situation in the shortest time possible in order for services to resume. I will set up a FAQ in order to try and answer the most commonly asked questions.

    Ill keep you all updated on proceedings and latest information as soon as it reaches me.

    Thanks all,
    Karl
     
    8 people like this.
  20. Dec 6, 2015
  21. hhhelllo

    hhhelllo Senior Member

    Occupation:
    Modern age slavery
    Location:
    canada
    Internetz terrorists I guess.. Thats bad... I was about to go and make a deposit today but saw this . Good luck with that :(
     
  22. Dec 7, 2015
  23. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Some of you may find this an interesting read, I know I did. You must register/login in order to see the link.

    And this is not the only cyber-terrorist ring out there.

    I suspect there are many attacks that go unreported, and ransoms are paid.

    After all, would you spend a year doing 141 (known) attacks if nobody paid up?

    Found another article in which one casino admits to paying it

    full article here You must register/login in order to see the link.

    There is also a 100 bitcoin bounty on their head (around $25KUS) offered by another company that refused to pay up.
     
  24. Dec 10, 2015
  25. rogertb

    rogertb Newbie member PABnononaccred PABaccred

    Occupation:
    retired
    Location:
    UK
    Still down sadly and no updates for a few days ... no money in my bank ?
     
  26. Dec 10, 2015
  27. CM_BETAT

    CM_BETAT I-Gaming Industry Representative

    Occupation:
    Head of Casino
    Location:
    Malta
    Hi rogertb,

    Updates are posted on-site following log in.

    Withdrawals for both Slotty Vegas and BETAT Casino are currently ongoing and are being paid out currently. If you have a withdrawal to a credit card, please allow a couple of working days for the bank to process it for you as per usual.

    If you have any questions, please feel free to contact us on This email is not visible to you.

    Again, apologies for all this. We are doing our utmost to minimise the inconvenience to all players.

    Thanks,
    Karl
     
  28. Dec 10, 2015
  29. rogertb

    rogertb Newbie member PABnononaccred PABaccred

    Occupation:
    retired
    Location:
    UK
    Thanks for the reassurance Karl ... forgive my nervousness ... bitter experience I'm afraid !
     
  30. Dec 10, 2015
  31. CM_BETAT

    CM_BETAT I-Gaming Industry Representative

    Occupation:
    Head of Casino
    Location:
    Malta
    Thats completely understandable.. rest assured that you have nothing to worry about however.

    Im assuming your withdrawal is to a credit card. If the funds dont hit your account by tomorrow evening, PM me your details and ill look into it personally for you.

    Karl
     
  32. Dec 10, 2015
  33. rogertb

    rogertb Newbie member PABnononaccred PABaccred

    Occupation:
    retired
    Location:
    UK
    Thanks again Karl
     
  34. Dec 13, 2015
  35. rogertb

    rogertb Newbie member PABnononaccred PABaccred

    Occupation:
    retired
    Location:
    UK
    I've been logging in to the Betat 'maintenance' page to check on progress but this am when i tried (with the autofilled password that has been working fine up 'til now) I got "Unable to validate contact support" ... well this is either a symptom of the problems they're having or something more sinister (yes I am sceptic) !
     
  36. Dec 13, 2015
  37. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    They will go live again tomorrow :thumbsup:
     
  38. Dec 13, 2015
  39. CM_BETAT

    CM_BETAT I-Gaming Industry Representative

    Occupation:
    Head of Casino
    Location:
    Malta
    Hi Roger,

    That usually means that login details have been input incorrectly. Are you absolutely sure you are inserting them correctly and you havent changed a character in the password by mistake?

    Thanks,
    Karl
     

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