Betat down

[rogertb]

Betat has been down most of the day, does anyone know of any problems, I made a small withdrawal yesterday and I'm a bit worried about whather I'll get the money or not ... are they having problems and is there any kind of player protection insurance ?

Many thanks

Roger

 

[aceking123]

Betat has been down most of the day, does anyone know of any problems, I made a small withdrawal yesterday and I'm a bit worried about whather I'll get the money or not ... are they having problems and is there any kind of player protection insurance ?

Many thanks

Roger

hi cant help went to play a while ago , can say your funds shall be fine though , no worries there ) i asked same question in bet at thread )

 

[Broke]

Hope Friday Free Spins are still valid after maintenance.

 

[mac72]

very frustrating.Has anyone had any explanation? I emailed a few hours ago but didn't hear anything back?

 

[spintee]

I think your funds are pretty safe there,

It is annoying when sites down and just after a withdraw, It does get you thinking

 

[thebigs]

I think your funds are pretty safe there,

It is annoying when sites down and just after a withdraw, It does get you thinking

I withdrew 2500 euro last night around this time and then a few hours later 520 more.
The 520 was paid to my skrill this morning but my biggy has not yet but i am certainly not worried as they must have major issues with something if they are not able to have the site working on a weekend.
We will all get paid soon i am very sure.

 

[rogertb]

They're still down, that's almost 24 hours ... anyone know anything ? I also haven't had a reply to my support request - they are normally pretty quick at getting back ... I am concerned !

Roger

 

[Harry_BKK]

They're still down, that's almost 24 hours ... anyone know anything ? I also haven't had a reply to my support request - they are normally pretty quick at getting back ... I am concerned !

Roger

No need to be concerned Roger.

They have a serious server issue and will be sending an email to all players once they are up and running again.

Not getting an answer i would say is normal considering the circumstances, just think how many more players sent them an email!!! They are busy getting their servers to work again which is far more important then writing emails.

 

[rogertb]

Thanks for the reassurance Harry ... it's not a fortune I'm waiting on but it will help with Christmas ...

 

[CM_BETAT]

BETAT/SLOTTY VEGAS UPDATE

Hi all,

A quick update on the situation at hand..

Unfortunately we have been hit by a severe DDoS attack again, and it would appear to be a particularly bad one this time around.

I'd like to put your minds at rest that we are very much live and operating, and that your withdrawals and balances are 100% safe and will be resumed the second we are back online.

Initial inspections estimate that we could be down for a few days but the length of time is as yet not confirmed, and while I understand that this may be frustrating for you all especially at this time of the year, I assure you that we are doing our utmost to rectify the situation in the shortest time possible in order for services to resume. I will set up a FAQ in order to try and answer the most commonly asked questions.

Ill keep you all updated on proceedings and latest information as soon as it reaches me.

Thanks all,
Karl

 

[hhhelllo]

Internetz terrorists I guess.. Thats bad... I was about to go and make a deposit today but saw this . Good luck with that

 

[Jasminebed]

Some of you may find this an interesting read, I know I did.

You do not have permission to view link Log in or register now.

And this is not the only cyber-terrorist ring out there.

I suspect there are many attacks that go unreported, and ransoms are paid.

After all, would you spend a year doing 141 (known) attacks if nobody paid up?

Found another article in which one casino admits to paying it

The advice from security specialists is never to pay such a ransom – it will show your company to be a soft target and damage its reputation.
That hasn’t stopped a number of businesses, including bitcoin gambling company Nitrogen Sports and at least one unnamed bank, from doing so, say researchers. Nitrogen Sports told BitcoinGamblingGuide it paid up to buy time and put additional protections in place.

full article here

You do not have permission to view link Log in or register now.

There is also a 100 bitcoin bounty on their head (around $25KUS) offered by another company that refused to pay up.

 

[rogertb]

Still down sadly and no updates for a few days ... no money in my bank ?

 

[CM_BETAT]

Still down sadly and no updates for a few days ... no money in my bank ?

Hi rogertb,

Updates are posted on-site following log in.

Withdrawals for both Slotty Vegas and BETAT Casino are currently ongoing and are being paid out currently. If you have a withdrawal to a credit card, please allow a couple of working days for the bank to process it for you as per usual.

If you have any questions, please feel free to contact us on [email protected]

Again, apologies for all this. We are doing our utmost to minimise the inconvenience to all players.

Thanks,
Karl

 

[rogertb]

Thanks for the reassurance Karl ... forgive my nervousness ... bitter experience I'm afraid !

 

[CM_BETAT]

Thanks for the reassurance Karl ... forgive my nervousness ... bitter experience I'm afraid !

Thats completely understandable.. rest assured that you have nothing to worry about however.

Im assuming your withdrawal is to a credit card. If the funds dont hit your account by tomorrow evening, PM me your details and ill look into it personally for you.

Karl

 

[rogertb]

Thanks again Karl

 

[rogertb]

I've been logging in to the Betat 'maintenance' page to check on progress but this am when i tried (with the autofilled password that has been working fine up 'til now) I got "Unable to validate contact support" ... well this is either a symptom of the problems they're having or something more sinister (yes I am sceptic) !

 

[Harry_BKK]

I've been logging in to the Betat 'maintenance' page to check on progress but this am when i tried (with the autofilled password that has been working fine up 'til now) I got "Unable to validate contact support" ... well this is either a symptom of the problems they're having or something more sinister (yes I am sceptic) !

They will go live again tomorrow

 

[CM_BETAT]

I've been logging in to the Betat 'maintenance' page to check on progress but this am when i tried (with the autofilled password that has been working fine up 'til now) I got "Unable to validate contact support" ... well this is either a symptom of the problems they're having or something more sinister (yes I am sceptic) !

Hi Roger,

That usually means that login details have been input incorrectly. Are you absolutely sure you are inserting them correctly and you havent changed a character in the password by mistake?

Thanks,
Karl

 

[fergetz]

unable to log in

hello karl

i have been trying to log into site today as well with my usual log in details

and have been getting error message was ok yesterday, cannot wait to play tommorrow

 

[mac72]

Hi Roger,

That usually means that login details have been input incorrectly. Are you absolutely sure you are inserting them correctly and you havent changed a character in the password by mistake?

Thanks,
Karl

same thing happened to me earlier in the week (I had entered details correctly) , but it worked again fine 10mins later

 

[rogertb]

Yes Karl - the username/password are autofilling on my machine so they're the same that I've used successfully earlier in the week ... I'll check again tomorrow when the site's back up ....

 

[BETAT]

Hi Roger,

We have passed this info to our Tech team that is at this moment checking what is going wrong with your login process.

We truly regret this situation and any inconveniences this may have caused Roger. we expect to have it solved in a short time and will be back to you as soon as I have any good news!

This downtime is getting to an end guys... we will be back soon!


Thank you all for your support

Kind regards,
Jorge and all BETAT team

 

[mina1929]

Hi Roger,

We have passed this info to our Tech team that is at this moment checking what is going wrong with your login process.

We truly regret this situation and any inconveniences this may have caused Roger. we expect to have it solved in a short time and will be back to you as soon as I have any good news!

This downtime is getting to an end guys... we will be back soon!


Thank you all for your support

Kind regards,
Jorge and all BETAT team

Looking forward to it and waiting patiently Betat and Slotty has been missed by a lot of people I'm sure, including myself

 

[rogertb]

Thanks, as ever, I must say I haven't been using Betat for very long but, other than this glitch I've been imprssed with their support and prompt payouts and their proactiv responsiveness to the current problems ..l

 

[ginzink]

I think they will be going down quite fast after going up, this time not from bastards but because of all us customers who missed them and will hammer theyr slots!

 

[refre]

We're ready!!

 

[hhhelllo]

We will all give you a little extra action to help you cover those loss

 

[Jono777]

Not a Betat player very often at all but for the business and all their customers sake I do hope (if it is even possible) that something is in place to stop these morons repeating this pathetic DDos attack.

I genuinely feel for the Casino and their players, totally uncalled for and way OTT

These low life's must sit there saying to each other' The site is still down, look what we did' Knob Jockeys need to get a grip and more importantly maybe get a job and EARN their money rather than try and 'steal' it

Idiots!! (and that's been polite)

 

[hhhelllo]

Not a Betat player very often at all but for the business and all their customers sake I do hope (if it is even possible) that something is in place to stop these morons repeating this pathetic DDos attack.

I genuinely feel for the Casino and their players, totally uncalled for and way OTT

These low life's must sit there saying to each other' The site is still down, look what we did' Knob Jockeys need to get a grip and more importantly maybe get a job and EARN their money rather than try and 'steal' it

Idiots!! (and that's been polite)

Totally agree with you.... I would like to see a boxing match with Igor vs one of them Sweet revenge

 

[hedgehok]

They are up and running again. Playing Reel Rush right now. I'm getting some lag-spikes but no "game-unavailable" or other error.

 

[fergetz]

thanks betat

playing doa myself hopefully get some more luck at the best casino

 

[hedgehok]

Immortal Romance is also a bit shaky. Got Casino error "Your request could not be processed because we did not get a response from the Account Management System. Please try again or contact the help desk quoting error code 211." after 30 spins.

 

[Harry_BKK]

I can open the site but it won't log me in

EDIT: I'm in

 

[thebigs]

I can open the site but it won't log me in

EDIT: I'm in

Same here Harry,
I am off for a jolly time at the dentist's so i will try when i return.

 

[hedgehok]

I keep getting the pesky error 211 after a couple of spins at Immortal Romance. I try some more Netent games now.

 

[Harry_BKK]

I keep getting the pesky error 211 after a couple of spins at Immortal Romance. I try some more Netent games now.

Karl said in his PM that they might have a few MG hick-ups still to sort out, so you might want to stick to the slots from the other providers.

 

[CM_BETAT]

Thanks for your help and patience guys...

Systems are back online but there may be some teething issues which I am aware of.

We will be looking into each and every one of your issues with the tech team, so please do not hesitate to contact me by PM at any time whatsoever.

Karl

 

[hedgehok]

Karl said in his PM that they might have a few MG hick-ups still to sort out, so you might want to stick to the slots from the other providers.

He was referring to MGS mobile games so I assumed that the desktop version might run and I should test them.
Site shows as offline currently.

 

[CM_BETAT]

He was referring to MGS mobile games so I assumed that the desktop version might run and I should test them.
Site shows as offline currently.

Yes i was referring to mobile games in my pm to you.

Desktop MGS games should be working, so if you get an error let me know so i will log the timestamp with microgaming for them to look into.

Netent games also should be working perfectly.

Thanks again,
Karl

 

[Harry_BKK]

He was referring to MGS mobile games so I assumed that the desktop version might run and I should test them.
Site shows as offline currently.

Sorry Hedge, my mistake .... i should really wear my reading glasses when on my laptop.

 

[CM_BETAT]

Payment Methods

Payment methods are also being brought back online one by one. Skrill would be the most payment method down at the moment.

Tech are on it and it should be back online soon. If you experience issues with any others please give me a shout

Thanks,
Karl

 

[Fleur-De-Lis]

Hi guys! Can you specify which site/address is up and running? I still can't access (the only available for me previously) betat.co.uk

P.S. Whenever I type the address betat.co.uk I get automatically redirected to betatcasino.com and the page goes blank:

 

[CM_BETAT]

Hi guys! Can you specify which site/address is up and running? I still can't access (the only available for me previously) betat.co.uk

Hmmm... let me have a look, be right back..

 

[CM_BETAT]

Try again please Fleur-De-Lis.. if it works let me know and ill pm about something separate..

Thanks,
Karl

 

[hedgehok]

Netent games run smoothly on my end now.

 

[CM_BETAT]

Netent games run smoothly on my end now.

music to my ears..

 

[Fleur-De-Lis]

Try again please Fleur-De-Lis.. if it works let me know and ill pm about something separate..

Thanks,
Karl

Thanks Karl, still same as stated above: forceful redirect from betat.co.uk to betatcasino.com and "page not available' stuff, just as seen on the attached screenshot

 

[Harry_BKK]

First test

> First 2 logins unsuccessful and the site would revert to the normal website

> First successful login took appr. 60-90s to complete.

> First trial batch:

Twin Spin - 500 spins

Switched regularly between bet sizes, autospin/manual spin, normal speed/quick spin, high/low resolution.

Findings:

- Slot was running appr. 75% smoothly
- Appr. 10% of the spins would take > 5s to show the connected wheels and >6s to complete the spin
- Appr. 1% of the spins would take >10s to show the connected wheels and >11s to complete the spins
- The rest was just a little laggy.
- The lag was the same for high/low resolution
- The lag felt more frequent on the "quick spin" option

Trying now JATB for 100 spins