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Resolved Betat casino squared me away

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Harper85, May 26, 2017.

    May 26, 2017
  1. Harper85

    Harper85 Full Member

    Location:
    Germany
    Dear all,

    I read that betat has no cashout limits at the review here on CM.

    I tried the casino, i had luck. My account is fully verified.

    1.) i cant withdraw. Withdraw section says i have to register a payment method. Funny i deposited 750€ with my bank account and there has been no problem. Live chat seems to be sorry for the issue and want to make a manual withdrawal. I agreed but nothing is done, no funds removed from my account. I am absolutely unsure now. I am even not able to put away the withdrawal money so i am safe that i dont lose it.

    2.) i was told that when finally my withdrawal can be made (i hope soon?!) that i wont get everything at once. There are daily, weekly and monthly limits. In the review here it is clearly stated that betat has no limits.

    Really disappointed cause for me CM was the most reliable place to look for reviews and recommended casinos.

    Best regards
     
  2. May 26, 2017
  3. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk

    Hi Harper i think you shall find they do have cashout limits since the DDOS attack , albeit that being said ive never heard of the casino not paying , maybe you shall need to contact the rep here >>>>>https://www.casinomeister.com/forums/members/cm_betat.html
     
  4. May 26, 2017
  5. osulle

    osulle Ueber Meister CAG mm4 mm1

    Occupation:
    life
    Location:
    Northern hemisphere
    I am sorry you are having this problem Harper. You can PM the Rep here. Also this post ought to be in the complaint's section under non-bonus issue and titling the thread can be misleading as this is usually reserved for posts from Max or Bryan. The rep ought to be able to help you sort out your problem:)
     
  6. May 26, 2017
  7. Harper85

    Harper85 Full Member

    Location:
    Germany
    Thanks guys. I am in contact with betat and hope it gets sorted today. I will keep you updated. I already contacted the rep here but seems he isnt active every day.

    Which ddos attack do you mean?

    Kind regards
     
  8. May 26, 2017
  9. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    a old DDOS going back a couple of years i think now, theres a thread somewhere )
     
  10. May 26, 2017
  11. CM_BETAT

    CM_BETAT I-Gaming Industry Representative

    Occupation:
    Head of Casino
    Location:
    Malta
    Hi Harper85,

    Just caught onto this. I'm the head of the casino and I understand this win happened this afternoon and have not received any messages from you to my knowledge.

    Firstly, congrats on your win! Quite the way to kick off the weekend! :)

    From what I can see, your payment method does not have a withdrawal option which is why you were not able to see the withdrawal button in the first place. Thre payments team are activating your preferred withdrawal option that you provided them as I write this, and you should be able to withdraw momentarily. Ive also made sure to bypass the weekly limit for you and you should be able to withdraw the full balance within 2-3 day total as per daily limit. As for your concerns of potential losses, I've taken the initiative to freeze your gameplay for you until the payments team can process this for you to protect your balance.

    I'll also speak to the support team to ensure this option is available to other players in the future as is our current policy. One of our experience managers will be in touch with you personally to congratulate you personally.

    Once again, congrats and I wish you a great weekend!

    Karl
     
  12. May 26, 2017
  13. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Sound like its sorted and you got a great hit. I hope it was a big one :) So how much did you win :what::notworthy
     
  14. May 26, 2017
  15. hhhelllo

    hhhelllo Senior Member

    Occupation:
    Modern age slavery
    Location:
    canada
    Betat is one of the few that you should never be worried with.

    Good job CM_BETAT :thumbsup:
     
  16. May 26, 2017
  17. Harper85

    Harper85 Full Member

    Location:
    Germany
    Dear betat-rep,

    Thank you very much. Why does a bank account not have a withdrawal option?

    Thanks for the limit bypass and that you want to do this for all players.

    Please activate my gameplay, i can take care of the balance myself (i guess it will be debited from my account very soon). I have outstanding DOA freegames with max stake so please activate ;)

    I will take care of the balance myself. Just activate my gameplay and transfer the money to my bank account asap.

    @lockinlove:

    I won about 13k € at DOA. I love this game
     
  18. May 26, 2017
  19. Igor82

    Igor82 Senior Member

    Location:
    Malta
    Hi Harper,

    I do apologise for the inconvenience this caused you. I'm the CEO of BETAT Casino, and I've received the complaint you sent me via our disputes resolution centre a couple of hours ago asking me to see this thread. Thank you for bringing it to my attention.

    You're in good hands with Karl. I wanted to clarify his decision to freeze gameplay; it is my understanding it was a reply to your concern that you did not feel safe not to lose the balance while waiting for withdrawal activation. It is standard practice for our CS team to offer a game freeze immediately while awaiting verification or activating payout methods.

    You asked why does bank account not have a withdrawal option. Bank accounts do. However, you used Sofort as a payment method which stopped us from seeing the incoming bank details. It is the reason why we need the details to process the withdrawal. I understand this may appear worrying however and we are working on implementing an automated funds locking solution for these kinds of cases.

    Congratulations on your win and I wish you even luckier weekend!

    Kind regards

    Igor

    P.S. While writing I was informed that your withdrawal function has already been opened. Kindly request the withdrawal amount at your leisure, and the team will process it accordingly.
     
  20. May 26, 2017
  21. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    I must say Kudos to BetAt - this game freeze offer is excellent! Congrats to the OP, DOA was very much alive for you:D
     
  22. May 26, 2017
  23. Harper85

    Harper85 Full Member

    Location:
    Germany
    Thanks everyone. Since i just got a great hit again can i now ask how this will all be handled? Will the payment be done manually (live chat said that to me) or will i be able to process a payment by myself? For both cases, when will this happen? And regarding limits: i can withdraw 5k each day till for like 3 days so 15k in total? Then wait for next week? Sorry if i didnt understood totally as i am german...

    Unfortunately not working...
     
  24. May 26, 2017
  25. Igor82

    Igor82 Senior Member

    Location:
    Malta
    Hi Harper,

    I'm currently seeing your chat with my staff. I believe the button is there and you can withdraw, based on your communication?

    Additionally, can I ask you to communicate with us on our support channels? I sincerely have nothing against transparency and forum posts, but I am aware that within a couple of hours of your win you have had ease in reaching myself, head of the casino and our CS staff. Your email to me, sent within an hour of your winning hand, pointed to an open complaints thread with a title "warning" against our brand. You can imagine that to me, as a business owner, I'd much rather avoid warning threads being picked up by Google.

    I do believe you can withdraw, and I congratulate you on your win. The limit is 5k per day for bank transfers, for new accounts, as informed so far.

    Experience manager raised the weekly new account limit cap and is in touch with you already. Limits are there for new accounts, and I'm sure he will be more than open to accommodate your requirements. Kindly continue communicating with him.

    Kind regards

    Igor
     
  26. May 26, 2017
  27. Harper85

    Harper85 Full Member

    Location:
    Germany
    Igor,

    it is nothing against your brand. Since you are partner to CM and show their banner on your homepage you have to expect such threads. Its not 100€ we are talking about, its more than 20k in the meantime. And since i have had bad experience with casinos in the past i make use of all communication methods available. This would all not have happened if i would have just been able to withdraw without talking to your team
    For hours.

    I am not able to withdraw as you said above but sam is doing 5k daily withdrawals.

    However, you should clarify the *no limit* pro in the review on this site.

    Thanks for all your help an sorry about my insisting behaviour but as a player i fight for my right and i hate that depositing is never a problem but withdrawals seem to be so complicated, especially when you win so much. But since my bets are higher i have the same right to get my winnings like someone who won 100€ with a 0,1€ bet. Thats why i dont like all these limits and so on.

    Best regards

    @casinomeister: you can change the threads description, i am sure to get my
    Money ...
     
  28. May 26, 2017
  29. Igor82

    Igor82 Senior Member

    Location:
    Malta
    I can understand you might have had a problem with casinos in the past, but past experiences should not carry forward prejudice to new business in my humble opinion (I'm speaking as a customer here) as it causes animosity before an operator even has the chance to help.

    You were not able to withdraw as Sofort method doesn't have withdrawal option - this goes for any Sofort account. It's a one-way deposit channel. Hence, we need to input your preferred withdrawal method manually. This was communicated to you very clearly and very politely, as I've read.

    I'm sincerely happy for your win - some players lose, and some players win, and as long both sides are legitimate, that's the business we are in :) I welcome winners, as that's the cornerstone of gambling - without you guys, I'd have no business. 20k or 200k - our business has been around a long time, and we've seen many winners of all kinds.

    Please, enjoy your winnings - take this wonderful moment in stride because they don't happen often, and as we have done so far if you do experience any issue or concern, our team is here to help.

    All I would ask, is to ask us for help and give us a chance to accommodate your request for longer than a few hours before putting up warnings against the brand that has so far simply produced a nice win if that isn't too much to ask.

    Should you need to, you have means to reach me via the website - as you can see (its almost 9pm on Friday and you're speaking to the top decision maker on a forum, with 3 other working administrators under me) we don't have problems responding promptly.

    I thank you in advance.

    Igor
     
  30. May 26, 2017
  31. Igor82

    Igor82 Senior Member

    Location:
    Malta
    Apologies, I didn't address this. Limits are there for new and relatively unknown customers. CM review states no limits as after a few deposits and familiarisation phase, loyalty returns are increased and limits are raised as customers move up the tiers.

    It is not falsely advertised; it's a result of a very diligent review performed by Bryan.

    Kind regards

    Igor
     
  32. May 26, 2017
  33. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Wow in what world does a casino implement a game freeze so the player wont lose the money back? Is this real life.

    Im not sure of this casino's rating but I think it should be the first one ever to get a 10.

    Hats off to Bet At. Absolutely impressive feature and great responses and help in the thread.

    I hope other reps are reading this thread. This is how you act
    :notworthy
     
  34. May 27, 2017
  35. hhhelllo

    hhhelllo Senior Member

    Occupation:
    Modern age slavery
    Location:
    canada
    Long time no see Igor! Thanks for your good work!
     
  36. May 27, 2017
  37. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    One thing about all of this - or at least one thing you need to understand: "cooler heads will prevail." There was absolutely no need to go ape shit in a pubic forum - especially on a weekend when most of the admin staff are not at work. Totally unnecessary and behavior like this really pisses me off.

    If I was running this casino, I would have paid you and then put a boot in your fourth point of contact.

    Admin note: thread name changed and moved to complaints section
     
  38. May 27, 2017
  39. ternur

    ternur A damn fine cup of coffee CAG webby mm3

    Occupation:
    Lawyer
    Location:
    Finland
    How does this work? Will we have a crotch pic thread? Best trimming wins beer? :D
     

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