1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Resolved BETAT Casino bonus issue

Discussion in 'Casino Complaints - Bonus Issues' started by LuckyDalia26, Aug 20, 2014.

    Aug 20, 2014
  1. LuckyDalia26

    LuckyDalia26 Banned User - excessive abuse of the forum PABaccred

    Occupation:
    Secretary, Lawfirm
    Location:
    Philippines
    Hi Everyone,

    I had found the BETAT Casino Cash Carnival promotion and thread on Casino Meister Forum that got me interested in registering an account at BETAT Casino as I am participating in the Casino Meister 32Red Slot tournament under the same casino promotion section. So I signed up an account and made a 1st deposit through my Neteller account and received the welcome bonus package.

    I added this same win I am posting below on the winner screenshots page on Casino Meister forum.

    Amount was at $1.50

    BETAT Casino bonus issue: Betat.1.mega.jpg,Aug 20, 2014

    BetAtCasino is refusing to pay me for my winnings after completing the wagering requirements on their Welcome Package. Their reason is because my bets varied from $0.30 - $0.60 - $0.90 - $1.20 - $1.50 I normally bet from $0.30 - $1.50 up and down depending on the slot. However I am still waiting for the BETAT manager to get back to me since they said they were still deciding over it.

    The original email basically said they were not honoring the win because my bets varied in amount from $0.30 - $0.60 - $0.90 - $1.20 - $1.50 which is the same way I have played on all other sites which includes nearly every casino on the list of accredited casinos on Casino Meister and more than listed.

    "Upon going through these checks, we have identified that your gameplay breached Term and Condition 12.4.3. Employing a strategy such as the one stated in term 12.4.3 is acceptable when using real funds, however is strictly prohibited when using bonus funds as it is effectively a wagering requirement grinding strategy"

    So because of my bets varying from $0.30 - $0.60 - $0.90 - $1.20 - $1.50 off and on throughout game play that is BETAT casinos reasoning for not honoring my winnings after completing the wagering requirements.

    I guess now the Casino manager is still deciding on it according to the last email I received from their customer support team. Since they are so high rated at 9.1 on Casino Meister and accredited it is the main reason I trusted to register an account and make a deposit. I would expect them to honor the win as betting from $0.30 - $0.60 - $0.90 - $1.20 - $1.50 off and on throughout game play is the same way I have played and met wagering requirements on all other accredited casino sites and I've never had anything like this happen to me before.

    I did contact the BETAT accredited representative on Casino Meister but he said it was out of his league.

    I did not want to cloud this thread up with too much but I have all the emails saved and correspondence between me and BETAT, so instead of overloading this opening post; I will keep it simple and leave it at that for now.

    I am going to add some other pictures throughout game play of my varying bets as I saved many of the wins and bets on video and pictures of them.

    Hopefully things get resolved fairly.:thumbsup:

    All the best!

    BETAT Casino bonus issue: Eagles.wings.1.25.jpg,Aug 20, 2014
    BETAT Casino bonus issue: betat.99.percent.bonus.jpg,Aug 20, 2014
    BETAT Casino bonus issue: betatbalance1.jpg,Aug 20, 2014
    BETAT Casino bonus issue: betat.bonus.finished.jpg,Aug 20, 2014
    Bonus Finished - Wagering requirements met
     
  2. Aug 20, 2014
  3. Blathaon

    Blathaon Meister Member

    Occupation:
    Student
    Location:
    Norway
    Looking at the term they mentioned i can't see how you have breached it?

    The term itself is pretty vague as it doesn't state what they consider to be a "high value hand", i guess that is up to them to decide after the fact.

    I would think that this term is intended for someone that bet's the max allowed and then lowers their bet drastically to grind out the WR. Not to confiscate the winnings of someone betting 1.5€ max and then placing similar valued bets to complete the WR.

    Anyway all this term says is that if you bet high and then lower you bets by more than half to grind out the WR, then your winnings may be confiscated.

    Looking at your screenshots you did nothing of the sort, you hit your big win at 1.5$ and completed the WR by playing similar sized bets.

    They should definitely pay you.
     
    7 people like this.
  4. Aug 20, 2014
  5. Mosse

    Mosse Experienced Member

    Occupation:
    government
    Location:
    finnlandia
    edit

    gotta wait for conclusion first...
     
  6. Aug 20, 2014
  7. bigjohn

    bigjohn Meister Member MM PABnoaccred

    Occupation:
    Swimming Pool Serviceman
    Location:
    Northeast Coastal USA
    According to the OP's post they have not yet refused to pay it and they are reviewing it. Also, .30 is certainly less than half of 1.50. I think you gotta let them investigate it and give a final decision before jumping ship.
     
    1 person likes this.
  8. Aug 20, 2014
  9. refre

    refre Senior lurker PABnonaccred PABnoaccred

    Occupation:
    Professional slot player
    Location:
    .
    Wow.

    So if you win big on your first spins, your are not allowed to lower your bet to secure your win.
    Not until you've given it back?

    This is getting a bit too rich for my blood.

    It scares me that the rep was not able to help you on this.

    You should be paid, and their Bonus abuse and advantage play section should be re-written...


    Freddy
     
    5 people like this.
  10. Aug 20, 2014
  11. Mosse

    Mosse Experienced Member

    Occupation:
    government
    Location:
    finnlandia

    well, they cant refuse to pay imo

    if they consider lowering bet from 1,5 to 0,3 as a violation then im speechless...
     
    3 people like this.
  12. Aug 20, 2014
  13. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    Shocking behaviour for an accredited casino.
    OP done nothing wrong.
     
    4 people like this.
  14. Aug 20, 2014
  15. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    If as you say your highest bet was £1.50 an lowest was £0.30 then hardly see what you have done wrong. If that's all true then its a joke that they even have to look into it. Maybe if you had played £6 then dropped to £0.3 but not amounts you played. Think just about everyone that plays would play same as you. I know I vary size of bets even on a bonus so if a casino suddenly states your bets breach terms then its got to stage where it would be not worth anybody ever taking a bonus again as it would mean a casino could basically use any term to cancel withdrawal. Wonder what would happen if you had played gold factory at 1p line max lines £0.50 a bet then changed to Kathmandu 1p line max lines 9p a bet would that also breach the terms.
     
    4 people like this.
  16. Aug 20, 2014
  17. redmara

    redmara Full Member

    Occupation:
    retired
    Location:
    Deutschland
    I have zero system when I am playing slots... I jump from low to high and inbetween all the time.... worries me that it looks like I have
    to pay extra special attention to my bets.... takes the fun out of playing I think if you have to watch your behaviour at all times.....

    not cool:(
     
    2 people like this.
  18. Aug 20, 2014
  19. asghan

    asghan Experienced Member PABaccred

    Occupation:
    Gambler
    Location:
    Poland
    Exactly.

    Anyone still wonders why 32RED has higher rating?
    I can't imagine that 32RED would even consider for one second to confiscate winnings because someone's bets varies from 0.30 to 1.50.
    Sorry but this is utter joke.

    It seems they are paranoid about advantage play.
     
    1 person likes this.
  20. Aug 20, 2014
  21. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    If the op's comments are found to be 100% accurate, then I'll be closing my account at Betat.

    I have been a member at Betat for some time now and never made a withdrawal, so this incident concerns me. Reason being, I regularly play the same way as the op, and never considered it advantage play. Changing a bet from $3 to 30 cents after a big win, is what should be considered advantage play.

    I'm interested in Betat's response.

    Personally, I think the whole advantage rules are rubbish. I think there should be no restrictions just like if you played physical slots. If slots are truly random, then the advantage could also work in the casinos favor if a player is varying their bet size and hits a big win on a lower bet size as opposed to a larger one.

    If a player is betting $5 spins repeatedly with no luck, then reduces their stake to 30 cent spins and hits a big win, does the player then have a right to claim more money from the casino because that win should have been at the $5 stake. Of course not.

    Betat, if it's as black and white as dalia says, then pay up. Expecting any player to boringly play a whole session without ever changing their stake is ridiculous, especially when it's by the small increments such as shown here. Also, the 50% rule some casinos enforce is absolute rubbish. Considering most small stakes can only be raised by 50% when moving one stake higher, any change in stake from minimum bet is breaking the rules. Stupid.

    This is not what I expect from Betat.
     
    3 people like this.
  22. Aug 20, 2014
  23. LuckyDalia26

    LuckyDalia26 Banned User - excessive abuse of the forum PABaccred

    Occupation:
    Secretary, Lawfirm
    Location:
    Philippines
    Yes that is correct, my bets varied from $0.30 - $0.60 - $0.90 - $1.20 - $1.50 off and on throughout game play and it's the same way I've played and met wagering requirements on all other accredited casinos that I have accounts on. I've never had anything like this happen to me before.
     
  24. Aug 20, 2014
  25. Igor82

    Igor82 Senior Member

    Location:
    Malta
    What he did say is that he's reply to you after conferring with me. Your post is not factually correct.

    Kindly contact me via PM to discuss the matter.

    Thank you

    EDIT:

    I just noted that you posted also here:

    http://www.casinomeister.com/forums/showthread.php?t=63350&page=17&p=641077#post641077

    and here

    http://www.casinomeister.com/forums/showthread.php?t=4193&page=3055&p=641074#post641074

    and now your email that just arrived as a follow up to your first email, which stated amongst other atrocities:

    At this point an amicable resolution is out of the question.

    We will reply to every PAB and like you raise in kind.

    We do NOT respond to threats Dalia.
     
    2 people like this.
  26. Aug 20, 2014
  27. asghan

    asghan Experienced Member PABaccred

    Occupation:
    Gambler
    Location:
    Poland
    Damn, Dalia. While I think that what Betat did is scandalous, this is definitely not the way you should handle this :confused:

    I thought you learned the lesson since WinPalace thread.
     
    6 people like this.
  28. Aug 20, 2014
  29. LuckyDalia26

    LuckyDalia26 Banned User - excessive abuse of the forum PABaccred

    Occupation:
    Secretary, Lawfirm
    Location:
    Philippines
    Igor82,

    That is not a threat; it is fact that all of this will bring bad publicity to BETAT Casino and I will continue pursuing this as I feel I have been taken advantage of by BETAT.

    I have every right to post online about what happened to me at Betat Casino on any forum I choose to and will continue to do so.

    The bottom line is this is Unfair what BETAT has done to me and as a new customer playing on the Welcome Package; please just put yourself in my shoes - how do you expect me to feel about this?

    I have been patiently waiting for someone to get back to me through email and nobody has so am to the point of starting this thread.
     
  30. Aug 20, 2014
  31. LuckyDalia26

    LuckyDalia26 Banned User - excessive abuse of the forum PABaccred

    Occupation:
    Secretary, Lawfirm
    Location:
    Philippines
    That was a recent email I sent to BetAt Casino that Igor posted after patiently waiting for them to reply to me over the past few days.

    I was told they would get back to me and haven't, yes I am upset about it and who wouldn't be but that is not a threat to them but just fact that it will not be good publicity for them because of me posting about my experience on all casinos forums of what happened to me.

    BetAt Casino being rated 9.1 out of 10 and accredited on the CM list you would expect much better and more professional behavior out of.
     
  32. Aug 20, 2014
  33. Igor82

    Igor82 Senior Member

    Location:
    Malta
    Not to turn this into a public fiasco, please raise a PAB and let the mediators deal with it.

    Thank you

    EDIT: i caught you follow up post stating this is a recent email (yes it just arrived) - it's best we do not discuss your initial email (and chats) publicly as they are much more aggressive than this.

    As i said, kindly raise a PAB. I'm sure max will look at your case honestly.
     
  34. Aug 20, 2014
  35. LuckyDalia26

    LuckyDalia26 Banned User - excessive abuse of the forum PABaccred

    Occupation:
    Secretary, Lawfirm
    Location:
    Philippines
    Igor82,

    Are you saying that at this point I should file a PAB then?

    If you took what I wrote as a threat it was not intended to be that way. I am of course frustrated, disappointed and upset about what happened and was planning on pursuing this and posting about it on all forums if necessary but please put yourself in my shoes if you can. I deposited from my Neteller account and took time to meet the wagering requirements and was lucky to have hit some wins and meet the wagering requirements only to be denied the winnings.

    All I want and expect is a fair resolution to be made; especially from such a high ranked accredited casino as BetAt.

    Thank you,
    Dalia
     
  36. Aug 20, 2014
  37. thebigs

    thebigs Senior Member

    Occupation:
    part time argos slave lol
    Location:
    roscommon ireland
    All good with the Betat team

    I understand people can bitch about this and that at casino's but in my experience with the Betat group are worth the high rating they have.
    Igor and the team i would imagine will handle this in the correct way and if you have broken no rules i am sure you will be paid.
    I do not have a bad word to say about them and always find them friendly helpful and generous with bonuses and a few shillings put into my account as a freebie so lets wait till the result of this problem is sorted before we throw the teddies out of the pram.
     
  38. Aug 20, 2014
  39. Igor82

    Igor82 Senior Member

    Location:
    Malta
    Dalia, i really appreciate your tone which is amicable now, but to be honest kindly go through your chats and emails from first until last.

    Those are not disspointed or frustrated: they are extortionate, rude, aggressive and irrational.

    To make sure i get my message across clearly: YES. at this point you should PAB. An answer was on it's way today to you (since its been ONE DAY since you contacted the rep and we agreed on the resolution yesterday afternoon) - so the PAB should be painless on our end.

    However, i'd sincerely like to see what Max and Bryan have to say about the way one of their community members is communicating when there is a potential dispute.

    At this point, please PAB.

    I wont be replying further here for obvious reasons.

    kind regards

    igor
     

Share This Page