Resolved BETAT Casino bonus issue

LuckyDalia26

Banned User - excessive abuse of the forum
PABaccred
Joined
Apr 10, 2014
Location
Philippines
Hi Everyone,

I had found the BETAT Casino Cash Carnival promotion and thread on Casino Meister Forum that got me interested in registering an account at BETAT Casino as I am participating in the Casino Meister 32Red Slot tournament under the same casino promotion section. So I signed up an account and made a 1st deposit through my Neteller account and received the welcome bonus package.

I added this same win I am posting below on the winner screenshots page on Casino Meister forum.

Amount was at $1.50

Betat.1.mega.jpg

BetAtCasino is refusing to pay me for my winnings after completing the wagering requirements on their Welcome Package. Their reason is because my bets varied from $0.30 - $0.60 - $0.90 - $1.20 - $1.50 I normally bet from $0.30 - $1.50 up and down depending on the slot. However I am still waiting for the BETAT manager to get back to me since they said they were still deciding over it.

The original email basically said they were not honoring the win because my bets varied in amount from $0.30 - $0.60 - $0.90 - $1.20 - $1.50 which is the same way I have played on all other sites which includes nearly every casino on the list of accredited casinos on Casino Meister and more than listed.

"Upon going through these checks, we have identified that your gameplay breached Term and Condition 12.4.3. Employing a strategy such as the one stated in term 12.4.3 is acceptable when using real funds, however is strictly prohibited when using bonus funds as it is effectively a wagering requirement grinding strategy"

So because of my bets varying from $0.30 - $0.60 - $0.90 - $1.20 - $1.50 off and on throughout game play that is BETAT casinos reasoning for not honoring my winnings after completing the wagering requirements.

I guess now the Casino manager is still deciding on it according to the last email I received from their customer support team. Since they are so high rated at 9.1 on Casino Meister and accredited it is the main reason I trusted to register an account and make a deposit. I would expect them to honor the win as betting from $0.30 - $0.60 - $0.90 - $1.20 - $1.50 off and on throughout game play is the same way I have played and met wagering requirements on all other accredited casino sites and I've never had anything like this happen to me before.

I did contact the BETAT accredited representative on Casino Meister but he said it was out of his league.

I did not want to cloud this thread up with too much but I have all the emails saved and correspondence between me and BETAT, so instead of overloading this opening post; I will keep it simple and leave it at that for now.

I am going to add some other pictures throughout game play of my varying bets as I saved many of the wins and bets on video and pictures of them.

Hopefully things get resolved fairly.:thumbsup:

All the best!

Eagles.wings.1.25.jpg
betat.99.percent.bonus.jpg
betatbalance1.jpg
betat.bonus.finished.jpg
Bonus Finished - Wagering requirements met
 

Blathaon

Senior Member
Joined
Oct 17, 2011
Location
Norway
Looking at the term they mentioned i can't see how you have breached it?

12.4.3 A user who wagers high value hands with the sole purpose of rapidly increasing bonus bankroll, then proceeds to drastically decrease their bet value(less than half) without having reasonably decreased their bankroll will be deemed to employing unnatural and advantageous betting patterns. Such cases may enforce condition 12.5, but each case will be investigated and acted upon accordingly. We strongly discourage this type of play. You have been warned.

The term itself is pretty vague as it doesn't state what they consider to be a "high value hand", i guess that is up to them to decide after the fact.

I would think that this term is intended for someone that bet's the max allowed and then lowers their bet drastically to grind out the WR. Not to confiscate the winnings of someone betting 1.5€ max and then placing similar valued bets to complete the WR.

Anyway all this term says is that if you bet high and then lower you bets by more than half to grind out the WR, then your winnings may be confiscated.

Looking at your screenshots you did nothing of the sort, you hit your big win at 1.5$ and completed the WR by playing similar sized bets.

They should definitely pay you.
 

bigjohn

Dormant account
Joined
Dec 21, 2012
Location
Northeast Coastal USA
According to the OP's post they have not yet refused to pay it and they are reviewing it. Also, .30 is certainly less than half of 1.50. I think you gotta let them investigate it and give a final decision before jumping ship.
 

refre

Dormant Account
PABnonaccred
PABnoaccred
Joined
Jun 13, 2003
Location
.
Wow.

So if you win big on your first spins, your are not allowed to lower your bet to secure your win.
Not until you've given it back?

This is getting a bit too rich for my blood.

It scares me that the rep was not able to help you on this.

You should be paid, and their Bonus abuse and advantage play section should be re-written...


Freddy
 

petro

Dormant account, per user request
PABaccred
PABnoaccred2
Joined
Nov 28, 2010
Location
Narnia
Shocking behaviour for an accredited casino.
OP done nothing wrong.
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
If as you say your highest bet was £1.50 an lowest was £0.30 then hardly see what you have done wrong. If that's all true then its a joke that they even have to look into it. Maybe if you had played £6 then dropped to £0.3 but not amounts you played. Think just about everyone that plays would play same as you. I know I vary size of bets even on a bonus so if a casino suddenly states your bets breach terms then its got to stage where it would be not worth anybody ever taking a bonus again as it would mean a casino could basically use any term to cancel withdrawal. Wonder what would happen if you had played gold factory at 1p line max lines £0.50 a bet then changed to Kathmandu 1p line max lines 9p a bet would that also breach the terms.
 

redmara

Dormant Account
Joined
Jul 28, 2014
Location
Deutschland
I have zero system when I am playing slots... I jump from low to high and inbetween all the time.... worries me that it looks like I have
to pay extra special attention to my bets.... takes the fun out of playing I think if you have to watch your behaviour at all times.....

not cool:(
 

asghan

Experienced Member
PABaccred
Joined
Sep 27, 2010
Location
Poland
if they consider lowering bet from 1,5 to 0,3 as a violation then im speechless...

Exactly.

Anyone still wonders why 32RED has higher rating?
I can't imagine that 32RED would even consider for one second to confiscate winnings because someone's bets varies from 0.30 to 1.50.
Sorry but this is utter joke.

It seems they are paranoid about advantage play.
 

Azzurri

Banned User
Joined
Feb 8, 2014
Location
From Foil Land
If the op's comments are found to be 100% accurate, then I'll be closing my account at Betat.

I have been a member at Betat for some time now and never made a withdrawal, so this incident concerns me. Reason being, I regularly play the same way as the op, and never considered it advantage play. Changing a bet from $3 to 30 cents after a big win, is what should be considered advantage play.

I'm interested in Betat's response.

Personally, I think the whole advantage rules are rubbish. I think there should be no restrictions just like if you played physical slots. If slots are truly random, then the advantage could also work in the casinos favor if a player is varying their bet size and hits a big win on a lower bet size as opposed to a larger one.

If a player is betting $5 spins repeatedly with no luck, then reduces their stake to 30 cent spins and hits a big win, does the player then have a right to claim more money from the casino because that win should have been at the $5 stake. Of course not.

Betat, if it's as black and white as dalia says, then pay up. Expecting any player to boringly play a whole session without ever changing their stake is ridiculous, especially when it's by the small increments such as shown here. Also, the 50% rule some casinos enforce is absolute rubbish. Considering most small stakes can only be raised by 50% when moving one stake higher, any change in stake from minimum bet is breaking the rules. Stupid.

This is not what I expect from Betat.
 

LuckyDalia26

Banned User - excessive abuse of the forum
PABaccred
Joined
Apr 10, 2014
Location
Philippines
If as you say your highest bet was £1.50 an lowest was £0.30

Yes that is correct, my bets varied from $0.30 - $0.60 - $0.90 - $1.20 - $1.50 off and on throughout game play and it's the same way I've played and met wagering requirements on all other accredited casinos that I have accounts on. I've never had anything like this happen to me before.
 

Igor82

Senior Member
Joined
Apr 15, 2012
Location
Malta
I did contact the BETAT accredited representative on Casino Meister but he said it was out of his league.

What he did say is that he's reply to you after conferring with me. Your post is not factually correct.

Kindly contact me via PM to discuss the matter.

Thank you

EDIT:

I just noted that you posted also here:

Old URL

and here

https://www.casinomeister.com/forums/threads/winner-screenshots.4193/

and now your email that just arrived as a follow up to your first email, which stated amongst other atrocities:

I will not stop at anything over this and you can count on that and I will file every possible dispute and case against BETAT over this. I will never stop posting and warning people on all forums for the rest of my life about this

To Whom It May Concern:

Here is the first thread on the Casino Meister Forum I have started on my BetAt casino experience for your information.

BETAT Casino refusing to pay my winnings -

https://www.casinomeister.com/forums/threads/betat-casino-bonus-issue.63629/?t=63629

I am starting threads on all of the other casino forums starting with the listed below -


Ask Gamblers -
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- Complaint Ask Gamblers Forum -
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- Thread The Pogg -
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- Complaint The Pogg Forum -
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- Thread Casino Meister - Link Outdated / Removed - Complaint Casin Meister Forum - https://www.casinomeister.com/forums/ - Thread Latest Casino Bonsues -
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- Thread

You can expect a lot of bad publicity and business to be lost over the way you have treated me because what you are doing to me is unfair and people completely agree that I have done nothing wrong in betting varied bets from $0.30 - $0.60 - $0.90 - $1.20 - $1.50 off and on throughout game play and it's the same way I have played and met wagering requirements on all other accredited casino sites and I've never had anything like this happen to me before.

I have been patiently waiting to hear back from someone and nobody has gotten back to me, I am about to start filing complaints on all of the above sites and start threads as a beginning and move on to all other casino forums after. All major accredited casinos know me well and I am a VIP on many of them such as 32Red Club Rouge. I have deposited over $40,000 USD in slot game play and play all the time on nearly all other accredited casinos out there and this has never happened to me. It is outrageous what BetAt Casino is doing to me and unfair and I will stop at nothing until this is fairly settled with me.

Dalia

At this point an amicable resolution is out of the question.

We will reply to every PAB and like you raise in kind.

We do NOT respond to threats Dalia.
 

asghan

Experienced Member
PABaccred
Joined
Sep 27, 2010
Location
Poland
Damn, Dalia. While I think that what Betat did is scandalous, this is definitely not the way you should handle this :confused:

I thought you learned the lesson since WinPalace thread.
 

LuckyDalia26

Banned User - excessive abuse of the forum
PABaccred
Joined
Apr 10, 2014
Location
Philippines
Igor82,

That is not a threat; it is fact that all of this will bring bad publicity to BETAT Casino and I will continue pursuing this as I feel I have been taken advantage of by BETAT.

I have every right to post online about what happened to me at Betat Casino on any forum I choose to and will continue to do so.

The bottom line is this is Unfair what BETAT has done to me and as a new customer playing on the Welcome Package; please just put yourself in my shoes - how do you expect me to feel about this?

I have been patiently waiting for someone to get back to me through email and nobody has so am to the point of starting this thread.
 

LuckyDalia26

Banned User - excessive abuse of the forum
PABaccred
Joined
Apr 10, 2014
Location
Philippines
Damn, Dalia. While I think that what Betat did is scandalous, this is definitely not the way you should handle this :confused:

I thought you learned the lesson since WinPalace thread.

That was a recent email I sent to BetAt Casino that Igor posted after patiently waiting for them to reply to me over the past few days.

I was told they would get back to me and haven't, yes I am upset about it and who wouldn't be but that is not a threat to them but just fact that it will not be good publicity for them because of me posting about my experience on all casinos forums of what happened to me.

BetAt Casino being rated 9.1 out of 10 and accredited on the CM list you would expect much better and more professional behavior out of.
 

Igor82

Senior Member
Joined
Apr 15, 2012
Location
Malta
Not to turn this into a public fiasco, please raise a PAB and let the mediators deal with it.

Thank you

EDIT: i caught you follow up post stating this is a recent email (yes it just arrived) - it's best we do not discuss your initial email (and chats) publicly as they are much more aggressive than this.

As i said, kindly raise a PAB. I'm sure max will look at your case honestly.
 

LuckyDalia26

Banned User - excessive abuse of the forum
PABaccred
Joined
Apr 10, 2014
Location
Philippines
We will reply to every PAB and like you raise in kind.

We do NOT respond to threats Dalia.

Igor82,

Are you saying that at this point I should file a PAB then?

If you took what I wrote as a threat it was not intended to be that way. I am of course frustrated, disappointed and upset about what happened and was planning on pursuing this and posting about it on all forums if necessary but please put yourself in my shoes if you can. I deposited from my Neteller account and took time to meet the wagering requirements and was lucky to have hit some wins and meet the wagering requirements only to be denied the winnings.

All I want and expect is a fair resolution to be made; especially from such a high ranked accredited casino as BetAt.

Thank you,
Dalia
 

thebigs

Senior Member
Joined
Aug 25, 2013
Location
roscommon ireland
All good with the Betat team

I understand people can bitch about this and that at casino's but in my experience with the Betat group are worth the high rating they have.
Igor and the team i would imagine will handle this in the correct way and if you have broken no rules i am sure you will be paid.
I do not have a bad word to say about them and always find them friendly helpful and generous with bonuses and a few shillings put into my account as a freebie so lets wait till the result of this problem is sorted before we throw the teddies out of the pram.
 

Igor82

Senior Member
Joined
Apr 15, 2012
Location
Malta
Igor82,

Are you saying that at this point I should file a PAB then?

If you took what I wrote as a threat it was not intended to be that way. I am of course frustrated, disappointed and upset about what happened and was planning on pursuing this and posting about it on all forums if necessary but please put yourself in my shoes if you can. I deposited from my Neteller account and took time to meet the wagering requirements and was lucky to have hit some wins and meet the wagering requirements only to be denied the winnings.

All I want and expect is a fair resolution to be made; especially from such a high ranked accredited casino as BetAt.

Thank you,
Dalia

Dalia, i really appreciate your tone which is amicable now, but to be honest kindly go through your chats and emails from first until last.

Those are not disspointed or frustrated: they are extortionate, rude, aggressive and irrational.

To make sure i get my message across clearly: YES. at this point you should PAB. An answer was on it's way today to you (since its been ONE DAY since you contacted the rep and we agreed on the resolution yesterday afternoon) - so the PAB should be painless on our end.

However, i'd sincerely like to see what Max and Bryan have to say about the way one of their community members is communicating when there is a potential dispute.

At this point, please PAB.

I wont be replying further here for obvious reasons.

kind regards

igor
 

shanetospin

Full Member
Joined
Jul 9, 2011
Location
England
Igor82,

Are you saying that at this point I should file a PAB then?

If you took what I wrote as a threat it was not intended to be that way. I am of course frustrated, disappointed and upset about what happened and was planning on pursuing this and posting about it on all forums if necessary but please put yourself in my shoes if you can. I deposited from my Neteller account and took time to meet the wagering requirements and was lucky to have hit some wins and meet the wagering requirements only to be denied the winnings.

All I want and expect is a fair resolution to be made; especially from such a high ranked accredited casino as BetAt.

Thank you,
Dalia

Jeeze Dalia,

You would have had a case if you had not have sent that email to them! Igor will know this and is why he has told you to file a PAB - because that email can be considered a threat, therefore breaching CM rules and regulations. I get that you would have been angry at this and even I would have probably said something on them lines.

Igor isn't stupid, he is quite clued up and he will know you have no chance at a PAB because of that email you sent them. You should have held fire with that email until you had filed a PAB.

That said I don't think that CM should hold that email against you because I find it ridiculous that any casino would not pay winnings on the basis of placing bets of what the customer chooses to bet. Absolutely ridiculous! Therefore any casino that does such an act, should be paraded as a casino to be avoided anywhere possible to warn other players of a casino's behaviour and reputation, especially if what you have stated is true and factual.

Good Luck!

Shane
 

petro

Dormant account, per user request
PABaccred
PABnoaccred2
Joined
Nov 28, 2010
Location
Narnia
@LuckyDalia26
Take my advice Dalia and don't post about this issue any more.
File a PAB and let Max sort it out.
It's in your own best interest.
 

fun4all

Senior Member
Joined
Jul 29, 2014
Location
.
Everybody has the right to air their views. If this experience happened to the OP then why shouldn't they have the right to air it? Consumers are allowed to post their experiences and casinos should be no different. If you are going to invoke rules like that to withhold winnings BETAT then people do deserve to hear about it. You cant have it both ways - withhold the winnings and nobody can speak about it.

Personally, I think they should be paid in full and BETAT's behaviour in withholding winnings is outrageous. I don't see how those bet sizes are cause to seize all that money at all.
 

kidgloves

Experienced Member
Joined
Sep 5, 2010
Location
Leicester
From what I have read you want a 'fair and amicable resolution' whilst emptying a whole load of machine gun clips at Betat.
I don't blame their stance on forwarding you to the PAB procedure, since you could have easily laid off the over the top rant and had a little more patience with the CS and reps once you issue arose.
Don't get me wrong, I agree your betting pattern shouldn't have warranted confiscation and that is indeed a cause for concern for all who play at Betat assuming the facts involved are correct.
I'm afraid you only have yourself to blame regarding the mediation events now in place - Betat have quite rightly distanced themselves from you so there will be no personal goodwill involved that you may have received.
I also personally have an issue with anybody who thinks that using this forum and similar ones as your main weapon of aggression and threat against reputable companies is a good idea.
To sum up, I think this whole issue could have been solved in a few days with a decent amount of tact whilst pushing your point home. Now, you have a possible PAB that will possibly take weeks to resolve.
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
...yes I am upset about it and who wouldn't be but that is not a threat to them but just fact that it will not be good publicity for them

Sorry but saying that you're going to post bad things about them is definitely a threat and is against forum membership rules.

Bryan maybe let you get away with your numerous and copious posts about Win Palace, but you need to stop posting now about this issue and do a PAB and abide by whatever Max says or risk your membership here.

EDIT: Just FYI
1.17 - Exploiting Your Membership Do not threaten casino operations with blackmail. Mentioning that you are a member is fine, but don't try to instill fear in a casino operation by threatening to post bad reviews or roguing them. Leave the roguing to Casinomeister - it's tricky business and not for amateurs.
 

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