I have a problemt with Bet24.com
I am a new costumer at Bet24.com and I made my first deposit and received a bonus witch gave me a bonus rollover amount of about € 4000. Fair enough.
I played away my bonus and my deposit, so my account was about zero. The bonus rollover amount was about € 3000 or something when the bonus and my deposit was lost.
Then I made a new deposit without any bonuses. The thing is, that my deposit was then bonus-locked! I lost the money and did a new deposit who was also bonus locked. Last night I did a deposit of € 230, and all of mine own money was one again bonus locked because of the bonus rollover amount from my "first deposit"-bonus is not completed. It still says that the bonus rollover amount is about € 2000. It means, if I deposit € 2000 of my own money today, all of them will be bonus locked. It means that I cannot withdraw my own money.
I believe that this is clearly an error. So I contacted the custom-support. Two of the people there has told me that I am wrong (Mette and Frida from support team).
Please understand that this is not about getting free money from bonuses. I am not a bonus-chaser. I have never experienced a practice like this. It is like I don`t own my own deposit?
I cannot recommend Bet24.com if this is the way they do business. So be aware.
What do you think?
I am a new costumer at Bet24.com and I made my first deposit and received a bonus witch gave me a bonus rollover amount of about € 4000. Fair enough.
I played away my bonus and my deposit, so my account was about zero. The bonus rollover amount was about € 3000 or something when the bonus and my deposit was lost.
Then I made a new deposit without any bonuses. The thing is, that my deposit was then bonus-locked! I lost the money and did a new deposit who was also bonus locked. Last night I did a deposit of € 230, and all of mine own money was one again bonus locked because of the bonus rollover amount from my "first deposit"-bonus is not completed. It still says that the bonus rollover amount is about € 2000. It means, if I deposit € 2000 of my own money today, all of them will be bonus locked. It means that I cannot withdraw my own money.
I believe that this is clearly an error. So I contacted the custom-support. Two of the people there has told me that I am wrong (Mette and Frida from support team).
Please understand that this is not about getting free money from bonuses. I am not a bonus-chaser. I have never experienced a practice like this. It is like I don`t own my own deposit?
I cannot recommend Bet24.com if this is the way they do business. So be aware.
What do you think?