bet24.com Unfair practice?

[rainmaker]

@ Rainmaker:
I thought that was the case.
I think Jufo was right when he said; "But now they have added this "feature" as a trap to players."
Online casinos' t&c are like minefields.

Some further advice could be to keep the balance as it is and see if you can work this out with the PaB system.
That is, if you still have any $ in there.

Thanks for the advice, but I do not have any more funds in the account. As I mentioned, I have played through my bonus rollover, but have now lost my deposits. It takes some money to play through a € 5000 bonus rollover

 

[Jufo]

For future reference: If you play and lose your deposit and bonus at any NetEnt casino, go to the bonuses section to see if the bonus is still there. If it is, then contact CS and ask them to remove it or you will not deposit anymore. If they reject the request, tell them you are not coming back. I have done this with Intercasino, who does the same thing, and suddenly the CS becomes very willing to remove uncleared bonuses. Only by doing this they will see that this "setup" harms them financially in the long run.

 

[rainmaker]

So, who is lying. Support or the rep?

BOTH should know the answer to this question, yet each gives the OPPOSITE answer

Is it any wonder that players DON'T TRUST THE CASINOS to be honest in their dealings.

We keep on seeing stories like this, and when the operator is "outed" by the evidence, they fall back on excuses such as "this CS agent is no longer with us; a technical problem.......; this was a misunderstanding.......".

I too have encountered what are CLEARLY mistakes or technical problems, yet have had to clash heads with clueless CS staff who insist nothing is wrong, or who have to refer the matter to "marketing" or "management" who never seem to do anything about it in the hope that they can ignore the problem and it will go away.

Oddly enough, this is what has happened in this case. They have stalled, given contradictory answers, accused the player of lying (zero or not zero). Having kept this performance up for a few days, the problem has gone away & they no longer have to deal with it

I took a screenshot from my mail I recieved from Bet24. It is in danish, but people from Scandinavia will see that it says "the bonus rollover amount will not disappear if you dont have any more money at your account. The bonus rollover amount must be met before withdrawing any funds". It also says that the bonus rollover amount shall be met even though I deposit new funds. Screenshot as an attachment below.

Old Attachment (Invalid)

 

[Jufo]

I took a screenshot from my mail I recieved from Bet24. It is in danish, but people from Scandinavia will see that it says "the bonus rollover amount will not disappear if you dont have any more money at your account. The bonus rollover amount must be met before withdrawing any funds". It also says that the bonus rollover amount shall be met even though I deposit new funds. Screenshot as an attachment below.

Old Attachment (Invalid)

You should send that e-mail to the Bet24 rep who replied to you in this thread and ask him to explain the conflicting infromation. And you could forward the reply made by Bet24 rep in this thread to the customer support agent (Mette) who gave you that answer. Since you already lost your deposits, there is little to be done to have justice anymore, but you could still ask for explanation.

 

[rainmaker]

You should send that e-mail to the Bet24 rep who replied to you in this thread and ask him to explain the conflicting infromation. And you could forward the reply made by Bet24 rep in this thread to the customer support agent (Mette) who gave you that answer. Since you already lost your deposits, there is little to be done to have justice anymore, but you could still ask for explanation.

It would be interesting to know how the rep would explain the conflicting answers that he and the CS gave me. This is more about the principled, then the money. But I dont care to bother them with mails. I just use another Casino

 

[Jufo]

It would be interesting to know how the rep would explain the conflicting answers that he and the CS gave me. This is more about the principled, then the money. But I dont care to bother them with mails. I just use another Casino

It's you choice of course but you might help some other player in a similar situation.

 

[rainmaker]

It's you choice of course but you might help some other player in a similar situation.

That is a good point. And that is also why I did start this thread, to make people aware of this practice. The bet24 team has two account at CM, so maybe one of them will give us an answer here. But I will reconsider, and maybe send them a mail if we dont get any reply here

 

[Jufo]

Yes, an explanation from Bet24 rep is certainly expected in this thread. If no explanation is given, that speaks for itself.

 

[rainmaker]

You should send that e-mail to the Bet24 rep who replied to you in this thread and ask him to explain the conflicting infromation. And you could forward the reply made by Bet24 rep in this thread to the customer support agent (Mette) who gave you that answer. Since you already lost your deposits, there is little to be done to have justice anymore, but you could still ask for explanation.

I followed your advice and sent a e-mail to the rep last night, where I asked for an explanation. I have not recieved any reply yet, but I look forward to see how they will explain the conflicting information.

 

[rainmaker]

I followed your advice and sent a e-mail to the rep last night, where I asked for an explanation. I have not recieved any reply yet, but I look forward to see how they will explain the conflicting information.

Okei, It has been three days since I sent a e-mail to bet24, asking for an explanation. But I have not got any reply. So it is probably of no interest for them.

Thanks anyway for the people on the forum who replied in this thread

 

[Jufo]

Okei, It has been three days since I sent a e-mail to bet24, asking for an explanation. But I have not got any reply. So it is probably of no interest for them.

Thanks anyway for the people on the forum who replied in this thread

Customer support is not usually interested helping you out once they already have your money. They are more likely to help before they have your money But now you know how to play it correctly next time, right?

 

[rainmaker]

Customer support is not usually interested helping you out once they already have your money. They are more likely to help before they have your money But now you know how to play it correctly next time, right?

Yes, the correct way for me is to use Betsson in the future

 

[Jufo]

Yes, the correct way for me is to use Betsson in the future

A word of warning. One Betsson owned casino (Suomiarvat.com) has the same set up of busted bonuses remaining in your account. So I'd advise you to take care if you play there.

 

[rainmaker]

A word of warning. One Betsson owned casino (Suomiarvat.com) has the same set up of busted bonuses remaining in your account. So I'd advise you to take care if you play there.

Thank you for the warning, but no more bonuses for me. I have opened a Betsson account, and will do the deposits without bonuses. They have a nice system at Betsson, where you can pick your own bonuses after the deposit (when you transfer between internal accounts). Looks like a good site.

 

[Mallorca]

Hi,
I play at Betsson too.It is a good site and regarding busted bonus remaining in the account just go to live support and they`ll remove the remaining bonuses.They did it a couple of times for me.
As well cashouts through Neteller are very fast even on weekends, sometimes almost instant or max a couple of hours...Hope this helps.

 

[rainmaker]

Hi,
I play at Betsson too.It is a good site and regarding busted bonus remaining in the account just go to live support and they`ll remove the remaining bonuses.They did it a couple of times for me.
As well cashouts through Neteller are very fast even on weekends, sometimes almost instant or max a couple of hours...Hope this helps.

Yes, it looks great . I have only done one deposit of £800 yet. They uses NetEnt (the same as bet24), witch is the casino-provider I want to use, so I think Betsson will be a good choice

 

[rainmaker]

@ rainmaker

My name is Anders and I work in the Bet24 Casino dept.

I hope that this sheds some more light on the matter, but if you should feel the need for further clarification please send a mail to our support again and mention that it is regarding this issue and Anders from Bet24 has asked you to send a mail.Kind regards

Anders
Team Bet24

Just an update. I have closed my account at bet24.com. Anders, who is the rep on casinomeister told us abowe that I could send him a mail. I did and he did not answer. It has been almost 2 weeks.

Its not good that a big and well known casino behaves like this. I dont understand why they even bother to have a rep on casinomeister (they even has two accounts here at casinomeister)

 

[Jufo]

I agree it sounds strange and you seem to be the kind of customer that they should be lucky to have... Well it's their loss.

 

[rainmaker]

I agree it sounds strange and you seem to be the kind of customer that they should be lucky to have... Well it's their loss.

Yes, I`m a big loser so probably a good customer

 

[topoor]

Hi,

Ive just read this thread and I wanted to let you know that this is not a mistake by Bet24 it is their policy. They apply the same rules to any bonus they give you. Sportsbook as well. The rollover must be completed no matter what - I have found this out to my detriment. The rep is wrong to post otherwise. Its a silly policy because if you lose your bonus and deposit you are inclined not to return.

 

[Jufo]

So the Bet24 rep who posted in this thread was blatantly lying then. Wow, bad bad...

 

[rainmaker]

Hey topoor. Thanks for reading my thread. You say that the bonus rollover must be completed no matter what, then you are confirming what I experienced. It is only the rep (Anders) from Bet24 who answered early in this thread who says this is wrong. Customer service has told me twice that the bonus rollover must be completed not matter what. I have experienced this, and you have. I think that Jufo is right, the rep was lying (or was not updated?) in his post.

And the rep has not even answered my email, even thoug he wrote in this thread, that I could send him a personal mail and he would look at it.

Bet24 was last logged in at casinomeister about 10 days ago. Not a word.

 

[Sentinel]

Don't accept a. Bonus in the. First place these unscrupulous sites are. Praying on. Peoples natural greed. They want you. To. Play longer knowing you're likely to. Lose it. All. Avoid at all costs...

 

[rainmaker]

Don't accept a. Bonus in the. First place these unscrupulous sites are. Praying on. Peoples natural greed. They want you. To. Play longer knowing you're likely to. Lose it. All. Avoid at all costs...

That is true. Bonuses are usually no good. But, I was gonna play a progressive jackpot game (Mega Fortune). In that game, I think it is OK to use a bonus.

 

[Diane]

Don't accept a. Bonus in the. First place these unscrupulous sites are. Praying on. Peoples natural greed. They want you. To. Play longer knowing you're likely to. Lose it. All. Avoid at all costs...

I disagree on bonuses.

My analogy would be playing with a bonus is like leasing a car instead of buying a car.

Leasing allows you generally to avoid a large downpayment and you get to drive a nicer/more expensive car than you could have otherwise afforded. At the end of the lease you can keep the car, or you can give it back and get another one.....

Bonuses allow you to play higher or longer than you might have on your own. You know its not really your money -- but you hope it helps propel you into MORE of your money for a win.

Bonuses aren't good or bad. Its just a personal preference.

Diane