Hello there. This is my first post and sadly it is not a happy one.
I am looking for some advice and I do not want to present too many details.
But one of the biggest casino groups in Europe has bribed me from going to media.
I had a complaint towards them about thousands of Euro. It took them three months to "investigate" my complaint where I got more impatient by the weeks and started to say that I would consider going to the media.
As soon as I mentioned this about media they sent me a letter where they concluded they hadn't done anything wrong, but without reason sent me a Goodwill of less than half of my claim afraid that I would go to the biggest newspapers about my complaint.
I appreciate any recommendations or advice on how to proceed by experienced people in a situation like this.
I am looking for some advice and I do not want to present too many details.
But one of the biggest casino groups in Europe has bribed me from going to media.
I had a complaint towards them about thousands of Euro. It took them three months to "investigate" my complaint where I got more impatient by the weeks and started to say that I would consider going to the media.
As soon as I mentioned this about media they sent me a letter where they concluded they hadn't done anything wrong, but without reason sent me a Goodwill of less than half of my claim afraid that I would go to the biggest newspapers about my complaint.
I appreciate any recommendations or advice on how to proceed by experienced people in a situation like this.