Hello, everyone:
I signed up with luckynugget,made the first deposit 50 and was awarded 200 sign up bonus , which requires 20x roller over on slots that is (50+200)x20=5000 I played $5060.36 on slots and another $5000 on blackjack , which satisfied the wager requirement and also got the confirm email of their support that I was ok to withdraw.
I made the request of withdraw on Oct 9th, 2004, and submited my Driver License, Bank Statement, Neteller Screen Shoot (including my deposit transauction with Belle Rock Group), all above got their email confirmed. the withdraw is $1086.The hassle begins from the following, they never response me and got my account locked , request me another utility bill and second ID photocopy, I had provided my cable bill and most clear ID photo as they requested.They still had no response.
I gave them 16 calls basically 2 call per day , answer is the same: we still processing/reviewing .please wait for another 24 hours. everytime is the same. so far 12 days past , I still being locked and no pay , please be aware and keep away.
I got a question : do they need 12 days to process the documents? do they have other good excuses. Following is the email from them suggest me waiting
Wed, 20 Oct 2004 07:03:57 +0200
"Kindly note that the documents that you have forwarded us is still under review. Please be advised that as soon as the documents have been approved your casino account will be re-opened and your withdrawal will be processed.
Clinton
Customer Service representative."
Tue, 19 Oct 2004 19:47:58 +0200
"Rest assured that we have forwarded them through to our Processing Risk Department for further review. We sincerely appreciate the time and effort you took to send us the information. Please allow up to 24 hours for the review of your documentation.
Primrose
Customer Service Consultant "
Mon, 18 Oct 2004 18:49:26 +0200
"We would like to inform you that we are still investigating this matter and hope to reach a resolution shortly.
We kindly ask for your ongoing patience and we thank you for your understanding.
Marlon
Customer Service Consultant "
Sun, 17 Oct 2004 21:53:45 +0200
We are pleased to inform you that we have received the scanned copy of your drivers license and kindly ask for your ongoing patience.
Jim
Customer Services Representative
Sun, 17 Oct 2004 10:14:22 +0200
Once your information has been reviewed and resolved your casino account will be re-opened and your payment released immediately.
Andre
Customer Services Representative
Fri, 15 Oct 2004 12:11:09 +0200
The document has been forwarded to our Processing Centre for verification. Once the document has been approved, your withdrawals will be processed.
Lungiswa
Customer Service Consultant
Thu, 14 Oct 2004 20:55:24 +0200
Once your information has been reviewed and resolved your casino account will be re-opened and your payment released shortly.
Nicholas
Customer Service Agent
Wed, 13 Oct 2004 19:18:41 +0200
We would like to thank you for the documentation which you have sent in. We can confirm that we have forwarded this documentation to the relevant department for validation. Please allow 24 hours for the relevant department to validate the documentation
Mario
Customer Service Consultant
Tue, 12 Oct 2004 19:23:41 +0200
Kindly note that we have looked into this matte for you and see that your winnings are still pending. We have sent a request to our Operations Department to have this amount processed to you immediately.
Nicholas
Customer Service Agent
YES, all of them asked up to 24 hours wating ,just wait but no answer. HOW many 24 hours past ? 12 days already!!!
ITS just $1085 based on the fact I have sent them all the verification ducuments.
I signed up with luckynugget,made the first deposit 50 and was awarded 200 sign up bonus , which requires 20x roller over on slots that is (50+200)x20=5000 I played $5060.36 on slots and another $5000 on blackjack , which satisfied the wager requirement and also got the confirm email of their support that I was ok to withdraw.
I made the request of withdraw on Oct 9th, 2004, and submited my Driver License, Bank Statement, Neteller Screen Shoot (including my deposit transauction with Belle Rock Group), all above got their email confirmed. the withdraw is $1086.The hassle begins from the following, they never response me and got my account locked , request me another utility bill and second ID photocopy, I had provided my cable bill and most clear ID photo as they requested.They still had no response.
I gave them 16 calls basically 2 call per day , answer is the same: we still processing/reviewing .please wait for another 24 hours. everytime is the same. so far 12 days past , I still being locked and no pay , please be aware and keep away.
I got a question : do they need 12 days to process the documents? do they have other good excuses. Following is the email from them suggest me waiting
Wed, 20 Oct 2004 07:03:57 +0200
"Kindly note that the documents that you have forwarded us is still under review. Please be advised that as soon as the documents have been approved your casino account will be re-opened and your withdrawal will be processed.
Clinton
Customer Service representative."
Tue, 19 Oct 2004 19:47:58 +0200
"Rest assured that we have forwarded them through to our Processing Risk Department for further review. We sincerely appreciate the time and effort you took to send us the information. Please allow up to 24 hours for the review of your documentation.
Primrose
Customer Service Consultant "
Mon, 18 Oct 2004 18:49:26 +0200
"We would like to inform you that we are still investigating this matter and hope to reach a resolution shortly.
We kindly ask for your ongoing patience and we thank you for your understanding.
Marlon
Customer Service Consultant "
Sun, 17 Oct 2004 21:53:45 +0200
We are pleased to inform you that we have received the scanned copy of your drivers license and kindly ask for your ongoing patience.
Jim
Customer Services Representative
Sun, 17 Oct 2004 10:14:22 +0200
Once your information has been reviewed and resolved your casino account will be re-opened and your payment released immediately.
Andre
Customer Services Representative
Fri, 15 Oct 2004 12:11:09 +0200
The document has been forwarded to our Processing Centre for verification. Once the document has been approved, your withdrawals will be processed.
Lungiswa
Customer Service Consultant
Thu, 14 Oct 2004 20:55:24 +0200
Once your information has been reviewed and resolved your casino account will be re-opened and your payment released shortly.
Nicholas
Customer Service Agent
Wed, 13 Oct 2004 19:18:41 +0200
We would like to thank you for the documentation which you have sent in. We can confirm that we have forwarded this documentation to the relevant department for validation. Please allow 24 hours for the relevant department to validate the documentation
Mario
Customer Service Consultant
Tue, 12 Oct 2004 19:23:41 +0200
Kindly note that we have looked into this matte for you and see that your winnings are still pending. We have sent a request to our Operations Department to have this amount processed to you immediately.
Nicholas
Customer Service Agent
YES, all of them asked up to 24 hours wating ,just wait but no answer. HOW many 24 hours past ? 12 days already!!!
ITS just $1085 based on the fact I have sent them all the verification ducuments.
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