BELLEROCK - Fraudsters Beware

[cynowoo]

Hello, everyone:

I signed up with luckynugget,made the first deposit 50 and was awarded 200 sign up bonus , which requires 20x roller over on slots that is (50+200)x20=5000 I played $5060.36 on slots and another $5000 on blackjack , which satisfied the wager requirement and also got the confirm email of their support that I was ok to withdraw.

I made the request of withdraw on Oct 9th, 2004, and submited my Driver License, Bank Statement, Neteller Screen Shoot (including my deposit transauction with Belle Rock Group), all above got their email confirmed. the withdraw is $1086.The hassle begins from the following, they never response me and got my account locked , request me another utility bill and second ID photocopy, I had provided my cable bill and most clear ID photo as they requested.They still had no response.

I gave them 16 calls basically 2 call per day , answer is the same: we still processing/reviewing .please wait for another 24 hours. everytime is the same. so far 12 days past , I still being locked and no pay , please be aware and keep away.

I got a question : do they need 12 days to process the documents? do they have other good excuses. Following is the email from them suggest me waiting

Wed, 20 Oct 2004 07:03:57 +0200

"Kindly note that the documents that you have forwarded us is still under review. Please be advised that as soon as the documents have been approved your casino account will be re-opened and your withdrawal will be processed.

Clinton
Customer Service representative."

Tue, 19 Oct 2004 19:47:58 +0200

"Rest assured that we have forwarded them through to our Processing Risk Department for further review. We sincerely appreciate the time and effort you took to send us the information. Please allow up to 24 hours for the review of your documentation.
Primrose
Customer Service Consultant "

Mon, 18 Oct 2004 18:49:26 +0200
"We would like to inform you that we are still investigating this matter and hope to reach a resolution shortly.

We kindly ask for your ongoing patience and we thank you for your understanding.
Marlon
Customer Service Consultant "


Sun, 17 Oct 2004 21:53:45 +0200
We are pleased to inform you that we have received the scanned copy of your drivers license and kindly ask for your ongoing patience.
Jim
Customer Services Representative

Sun, 17 Oct 2004 10:14:22 +0200
Once your information has been reviewed and resolved your casino account will be re-opened and your payment released immediately.
Andre
Customer Services Representative

Fri, 15 Oct 2004 12:11:09 +0200
The document has been forwarded to our Processing Centre for verification. Once the document has been approved, your withdrawals will be processed.
Lungiswa
Customer Service Consultant

Thu, 14 Oct 2004 20:55:24 +0200
Once your information has been reviewed and resolved your casino account will be re-opened and your payment released shortly.
Nicholas
Customer Service Agent

Wed, 13 Oct 2004 19:18:41 +0200
We would like to thank you for the documentation which you have sent in. We can confirm that we have forwarded this documentation to the relevant department for validation. Please allow 24 hours for the relevant department to validate the documentation
Mario
Customer Service Consultant

Tue, 12 Oct 2004 19:23:41 +0200
Kindly note that we have looked into this matte for you and see that your winnings are still pending. We have sent a request to our Operations Department to have this amount processed to you immediately.
Nicholas
Customer Service Agent

YES, all of them asked up to 24 hours wating ,just wait but no answer. HOW many 24 hours past ? 12 days already!!!
ITS just $1085 based on the fact I have sent them all the verification ducuments.

 

[Black21Jack]

That is quite a run around. I just recently started playing at Maple Casino and have withdrawn numerous times without ever having to send any documents. I get paid within a couple of days. Normally I am cautious about believing players who prematurely post to stay away from a casino but I do not agree with the fact that they need all these 24 hour review periods. How long could it take for them to look at documents and decide on what action they will take? This turns me off from playing there but I will wait to see how they resolve this problem before I form an opinion on this group.

Edit: Not to change the subject but did you get your money from King Solomons?

 

[cynowoo]

YES , Kingsofsolmons is really reliable
on the 3rd day after request,I got 3 withdraws from them ( due to the fact that maximum transauction is $2500), I got my $6000 withdraw very smoothly

the same documents they processed.

Edit: Not to change the subject but did you get your money from King Solomons?

 

[Casinomeister]

LET's remeber and keep away those fxx bitch:
Clinton Primrose Marlon Jim Andre Lungiswa Nicholas

NO PAY at LUCKYNUGGET & BELLE ROCK. STAY AWAY

What the hell is this?

This is another prime example on how NOT to handle a complaint in this forum. You sent me a copy of your documents last night, and again today. It's not like I'm sitting here waiting for you to have a problem and jump right on it el Pronto.

And talk about impatience. They received your scanned docs on Sunday when possibly the person needed to review these documents was out. What the hell?

Rude? Lie? This is exactly what I can't stand - rude players who think that this forum is a free-for-all to bash whomever.

Bellrock is a member of this forum, you could have easily PM'd them. I'll return to this thread when I cool off.

 

[cynowoo]

Sorry , Bryan , I am a bit out of emotion when I called them again
and told they are still reviewing.

Why I say them"lie" is that : every customer support I called them told me a different reason:
Andre told me :everything is fine , but we need document from netller to indentify.

The fact is that they tried to contact neteller for further info, Neteller called me yesterday that Neteller refused their request ,just asked them directly call me.

So they changed their words: my ID is not clear , you can see how unclear it is since I sent you.

For the sunday's copy I sent you ,thats the 4th time I re-sent them again and again. I sent the 1st as early as Oct 9th 2004

All other casinos processed the same document: FL,VPL, Trident Group
all RTG even the strict Conncet to casino accepted it. Do I need show my accounts number with them to verify? Is the Belle Rock that special?

They often threanten to terminate my call since I request to speak their supervisor.

I apologized for my wrong-doing, just changed the title and blank my original post.

See how it is going.

thanks anyway.

What the hell is this?

This is another prime example on how NOT to handle a complaint in this forum. You sent me a copy of your documents last night, and again today. It's not like I'm sitting here waiting for you to have a problem and jump right on it el Pronto.

And talk about impatience. They received your scanned docs on Sunday when possibly the person needed to review these documents was out. What the hell?

Rude? Lie? This is exactly what I can't stand - rude players who think that this forum is a free-for-all to bash whomever.

Bellrock is a member of this forum, you could have easily PM'd them. I'll return to this thread when I cool off.

 

[bethug]

I never had problems with bellrock group, i never fax any doc over either. Luckynugget and riverbelle been around a long time. you have to give them time to go over your docs, and for them to lock your account, they feel something is up

 

[cynowoo]

I got confused 2. I cant stand on the endless waiting , anyproblem is welcome raised by them.
Do you think they shy to disclose my any possible wrong-doing?

I never had problems with bellrock group, i never fax any doc over either. Luckynugget and riverbelle been around a long time. you have to give them time to go over your docs, and for them to lock your account, they feel something is up

 

[dominique]

I got confused 2. I cant stand on the endless waiting , anyproblem is welcome raised by them.
Do you think they shy to disclose my any possible wrong-doing?

Ok, I am usually really good at decyphering foreign accents, but I don't understand the above.

I was going to post but now I need to know what you mean by that before I do so.

 

[bethug]

cynowoo, did u use the same info at the other bell rock casinos?

 

[jpm]

I don't like this group either, they change the rules of their promotions after the fact and award prizes 'randomly' that should have been awarded based on quality of the entry according to the rules. Then backtrack and say it was awarded properly, which is b.s.

I'd like to know why is bellerock asking for screenshots of your neteller account???? They have absolutely NO RIGHT to this information. Neteller has already certified you to use their service and that should be good enough for ANY casino. If any casino asks you for this kind of information, DON'T SUPPLY IT and send a written complaint to Neteller. Neteller will tell you that the casino has no right or reason to ask for this information and it goes directly against Neteller's charter. From their website "Because you only enter your payment details at our secure site, online merchants never have access to your credit card or bank details, so you can rest assured that no unauthorized transactions will occur and information about your identity remains protected."

 

[cynowoo]

I only request to withdraw at LuckyNugget
and gaming club deposit $50 too ,lost

with both of them I submitted the same info as my ID and NETELLER

cynowoo, did u use the same info at the other bell rock casinos?

 

[cynowoo]

I dont know them either.

Just per they request , I sent everything.

Now they have my 4 copys of ID, 4 copys of Cable_bill, 4 copy of Bank_statement, 4 copy of neteller_screen SHOT

THEY even tried to contact NETELER for my Social Securiy Number
Fortunately Neteller refused them and called me about this issue.

YOU can make a judgement on what I said.

I can prove myself with all the documents and email communication , phone record between them.

I don't like this group either, they change the rules of their promotions after the fact and award prizes 'randomly' that should have been awarded based on quality of the entry according to the rules. Then backtrack and say it was awarded properly, which is b.s.

I'd like to know why is bellerock asking for screenshots of your neteller account???? They have absolutely NO RIGHT to this information. Neteller has already certified you to use their service and that should be good enough for ANY casino. If any casino asks you for this kind of information, DON'T SUPPLY IT and send a written complaint to Neteller. Neteller will tell you that the casino has no right or reason to ask for this information and it goes directly against Neteller's charter. From their website "Because you only enter your payment details at our secure site, online merchants never have access to your credit card or bank details, so you can rest assured that no unauthorized transactions will occur and information about your identity remains protected."

 

[cynowoo]

Sorry for that,

I mean if there is any suspicious behavior with my account
the casino management would be hurry to raise instead of excuses of keeping me waiting

In other words , I think I am clear.
the Unique Mac Address, Unique IP address, Unique US goverment issued ID
Unique most secure Neteller Account Number

I cant see why they still put hold my account???

the only word of SUCKS can be delivered to them- BELLE ROCK GROUP.

Ok, I am usually really good at decyphering foreign accents, but I don't understand the above.

I was going to post but now I need to know what you mean by that before I do so.

 

[jpm]

THEY even tried to contact NETELER for my Social Securiy Number
Fortunately Neteller refused them and called me about this issue.

What?? That is really way out of line. Yet more information that they have no business even asking YOU for, let alone Neteller. I'm glad they refused and even moreso that they alerted you about it.

 

[cynowoo]

Thank you head up, dude also thumbs up to the neteller.

Neteller responsed them just let them directly called me.

They-Belle Rock already verified my phone and request my cell phone

the supervior calmed me with nice words at Oct 16 2004 : " our risk dep will call you to verify your personal indentification, then your account will be restored"

Unfortunately they never called me . from Oct 9 2004 - current 16:22PM Oct 20 2004 ,

NO call at all, my next TMOBILE statement could prove this.

What?? That is really way out of line. Yet more information that they have no business even asking YOU for, let alone Neteller. I'm glad they refused and even moreso that they alerted you about it.

 

[dominique]

I'd like to know why is bellerock asking for screenshots of your neteller account???? They have absolutely NO RIGHT to this information. Neteller has already certified you to use their service and that should be good enough for ANY casino. "[/I]

I strongly agree that this is way out of line.

They have NO business with your neteller account. Someone asked me for the same not too long ago and I refused flat out. Too much is too much.


Cynowoo, how long has this been going on? Bryan seems to say you are very impatient and this has only gone on for a few days.

 

[cynowoo]

Bryan is great

I just reported this matter to him 3 days ago.

But with BelleRock group, they have confirm that they received my files and started reviewing since Oct 9th 2004

Thank you for you heads up.

I strongly agree that this is way out of line.

They have NO business with your neteller account. Someone asked me for the same not too long ago and I refused flat out. Too much is too much.


Cynowoo, how long has this been going on? Bryan seems to say you are very impatient and this has only gone on for a few days.

 

[Casinomeister]

But with BelleRock group, they have confirm that they received my files and started reviewing since Oct 9th 2004

Perhaps it's taking a while because there is something odd about your account. Did this occur to you? Maybe you should have just kept your mouth shut until they finished their investigation. Or was this posting a way for you to damage their rep before the investigation was finished? I'd really like to know what your intent is.

Just curious.

 

[Casinomeister]

By the way, where do you live? Miami or Coral Gables?

Just wondering.

 

[bethug]

I will say this again, Bell rock group is one of the best, for them to want to check all that, it must be something up.

 

[Stanford]

Perhaps it's taking a while because there is something odd about your account. Did this occur to you? Maybe you should have just kept your mouth shut until they finished their investigation.

I have a hard time following this case. They started reviewing October 9th, I think. Is that right?

How long do they get?

BTW, the poster says he has a unique MAC address. Zone Alarm shields the MAC address and I think is the standard fire wall. I assume all firewalls do that. I hope this poster isn't surfing without a firewall. Presuming he has a firewall, how would MicroGaming Casinos have access to his MAC address?

I have heard one casino using SpyWare and it wasn't MicroGaming. I am somewhat curious about this MAC address business. I urge everyone to be running software to shut down spyware.

imho,
Stanford

 

[trick]

IMO they still need to inform better than this. Why the endless 24 hours answer if it is not possible for them to complete the verification in 24 hours?? Be honest and tell the customer that he will have to wait a few weeks for confirmation if this is the real timeframe they are working with. The 24hours answer just sounds like they cant be bothered to look at the documents because it's almost lunchtime or they are busy playing Tetris or something like that.

 

[dominique]

When Bryan smells a rat there is usually a rat.

I still think Neteller accounts are off limits.

 

[Stanford]

When Bryan smells a rat there is usually a rat.

I still think Neteller accounts are off limits.

I didn't think he smelled a rat but was rather put off by the hyperbole.

I agree that your Neteller issue is a good one. I hope it gets addressed.

imho,
Stanford

Edited comment - Dom, Now that you mention it, I notice Meisters Coral Gables vs Miami question.

I did a quick Yahoo map and they are 6 miles apart - that is Downtown to Downtown. Coral Gables is home to University of Miami, so maybe our poster is a student. But not sure what the significance of this is.

Stanford

 

[Casinomeister]

I did a quick Yahoo map and they are 6 miles apart - that is Downtown to Downtown. Coral Gables is home to University of Miami, so maybe our poster is a student. But not sure what the significance of this is

This may be very significant since they player has sent me a copy of these documents, and I'm noticing a few things. This is one of the reasons the casino asked for a resubmital of these items. Again I have no idea why this player freaked so early.

But then maybe I do. And some of us should try not to jump to conclusions until some of these things are cleared up.