bellerock being akward over ID - locked accs and no payouts.

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So you expect everyone to believe that you have 7 casino accounts on this computer - it sits in some common area (which you have yet to describe). And some other employees sat down at this computer and so just happened not to see these accounts (shortcuts, folders, whatever)?? Is this what you are asking us to believe?

Maybe they DID see the shortcut and that is how there ended up being multiple accounts?

User 1 downloads software, registers, plays.

Later, User 2 sits down and sees an appealing icon to a casino. Curious, she clicks it and plays in Fun Mode. Casino sends her a bonus offer which she can't resist. She deposits and is trapped.

Repeat multiple times.

Belle Rock did not check for multiple accounts until players tried to withdraw.
 
soflat said:
Maybe they DID see the shortcut and that is how there ended up being multiple accounts?

User 1 downloads software, registers, plays.

Later, User 2 sits down and sees an appealing icon to a casino. Curious, she clicks it and plays in Fun Mode. Casino sends her a bonus offer which she can't resist. She deposits and is trapped.

Repeat multiple times.

Belle Rock did not check for multiple accounts until players tried to withdraw.

And this happened 7 times? Come on.....
 
jpsartre said:
And this happened 7 times? Come on.....

Why not?

I worked in an office shared by 4 people before where 3 of them played MS Golf on the same PC.

I've been on ships where one PC was shared by a couple dozen people and half of them played solitaire or pinball to kill time.

If one user got an amazing sign-up bonus (25 no deposit and deposit 50 get 200) wouldn't word get around? Isn't that the purpose of the amazing bonus offer?

Also, even though I am an honest player, I wouldn't want an online casino calling my employer asking for information regarding a fraud investigation.

I'm not saying these guys didn't commit fraud. Just that the evidence presented in the forum could equally apply to innocent players who could (and have) got caught up in such a mess.
 
marcholmes said:
CM is not getting my work address from me.

I think you ought to provide it to CM. It's not like he's going to publish it and he is trying to help you after all. You can't expect a defence lawyer to protect you without him knowing all the information. It's a bit like asking a judge to find in your favour based on your word that your story is true.

Give him the details privately and they will stay private I'm sure.

Cheers

Simmo!
 
soflat said:
User 1 downloads software, registers, plays.

Later, User 2 sits down and sees an appealing icon to a casino. Curious, she clicks it and plays in Fun Mode. Casino sends her a bonus offer which she can't resist. She deposits and is trapped...
Nope these are all separate account numbers. Each player has a separate account.

Try and download MG software. If you've never downloaded the casino before, it'll ask to create a folder in the casino name and commence from there. If you try downloading again, it would either overwrite this or query you to create a new folder.

Gaming Club T&Cs
If you open multiple accounts you will not be eligible for the Sign-Up Bonus on each account. The Sign-Up Bonus is only available once per Player and/or per environment where computers are shared and/or per e-mail address.

Casinomeister:
That's the problem. Did you read the terms and conditions carefully before you deposited? You are in a shared environment which negates your claim for winnings stemming from a bonus.


TaggedYa said:
CM’s statement here is contrary to the plain language of the quoted terms. The player may have no way of knowing if he is the first to sign up from a particular shared environment or not. The first to do so is clearly entitled to the bonus. The casino is able to determine if a particular player is first from a given environment and can deny the bonus if he isn’t.
This if we are to assume he signed up at work in a shared environment. But the way this is looking - it's one computer sitting in this guy's house and he's made all of this up.

If he had read the T&Cs (as a seasoned player should) he would have downloaded and contacted the support people stating that he has opened an account on a shared environment computer, could they please check to see if anyone has an account from there.

Remember there are 400 people who have access to this computer. Which honestly really sounds like a weird place to open 7 casino accounts. Wouldn't you be worried about being seen by the boss or some brown-noser looking for a promotion?

Simmo! said:
Give him the details privately and they will stay private I'm sure.
Yes, they will stay private.
 
jpsartre said:
Are you HONESTLY saying that you would not mind an online casino phoning your workplace and identifying themselves as an online casino and telling them they COULD have 4,5,6 online casino gamblers working for them.

Why do you think this is what will happen? Here's a much more likely scenario: Bryan gets the place of work, looks up their website and check the list of employees.

.

What are you on about.

OK then, my name is C Kay and I work for the NHS (Nation Health Service)
You tell me what Department I work in. I will bet you 500GBP you cant. Then I will give you my NHS email address so you can pay me to NETeller
 
In fact, tell me a website that gives a list of employees coming to think about it.

Including Cleaners, maintenance, lackies etc etc
 
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It's quite normal for companies or institutions to have a list of employees and emails on their website. I'm not saying that every company does this but as an example I was able to find out the names of my parents co-workers quite easily. They work in a kindergarden and a school.
 
OK, so he tell CM where he works, what then, he phones up and speaks to HR and asks for a print off of everyone who works there. Then runs all the names past proc cyber and see if any of them match.[/I]

In most cases you can find out who works a certain place without using a phone, but even so, what would be wrong with the above if it would help clear the name of the accused player?
----------------------------------------------------------------------------------------
I work in HR for a large organisation. I can confirm that there is no way we would answer any such questions about employees. There are such things as the data protection act that specifically forbid organisations disclosing this kind of information.

I can fully understand the original poster not wanting to give that information.

You can just imagine the scenario.....

"Hi I am X from Online Casino Y, one of our players Z says that s/he works for your organisation, can you please confirm this? Also, while you are at it, can I have a list of all your employees?

Absolutely ridiculous to even contemplate such a thing ever occurring.

(edited as messed the quote function and inserted dotted line)
 
My story

only just got round to reading this whole thread, i wont give my opinion, but think it is worthwile me relating my own personal story.

a few years ago i moved back to the area i grew up in, my brother still lives there and one day i went to his place and he was playing a casino, he said i could play for him, i then went on and promptly lost him a 100, to which he replied "dont worry, it wasnt my money, it was casino bonus money"

from then on i got into casinos, but i needed to sort out 2 things first, a computer and an internet connection.

i was unemployed at that time (as was my brother) so he recommended to me the same bottom of the range computer as his.

next i had to sort out an ISP, in my area about 10 years ago a company called comcast came up with this good idea of connecting everyone who didnt have a phoneline for free, my area is quite impoverished (its one of the few places in the UK to be desiginated an EU poverty zone), so in my flat i had a telephone line which could only be used by one company, and that is NTL (ntl had bought comcast in my area by now), so rather than go and pay BT 70 to be connected, not to mention more expensive phonecalls i went with NTL. for the exact same reasons my brother was with NTL.

so here we are, i will mention that me and my brother live at different addresses.

but we've got same computer,
same surname,
same area, (infact it was only the last 3 digits of our postcode that differed)
similar static IP, going through the same local server.

but it gets even worse, me and my bro like to play poker, but then one day we couldnt use betfair poker, turns out it was an NTL specific problem, on the betfair forum, someone posted up a proxy address to go through, we both done that, then suddenly we could both play poker.

when my brother was playing the casinos, he was a fan of red-dog, his justification being that you "get a lot of ties", which wasnt to bad in the days of x5 bonuses,but suddenly he was losing quite heavily and he accepted that reddog is a high house edge game and in the days of x20+ D+B bonuses you are on a loser with that strategy, so he eventually started to copy the way i played.

after a while we had exhausted all of the sign-ups of all the major casinos, so if any new casino came out, we would inevitably play the same casino within days as either one of us would tell the other next time we spoke.

so now weve got,

us using the same proxy
same style of play
signing up a the the same time

all of the above is true, but heres the hypothetical part, i didnt know that gaming club japan was a separate casino, had i known i would of played there and i would of told my brother who would of played there aswell.

given all the info above, i think i would have been more dammed than those in this thread,but the difference is that my brother and I are seperate people playing from separate computers from separate addreses.

(to be honest that isnt the case now as i have moved, but if this had came up 6 months ago, it would have been!).

obviously the above is not coincidence, the above similarities between my account and my brothers are through the fact that we know each other and have influenced each other.

but lets talk coincidences, given a large enough sample you will get lots of matching data between things.

now i am going to go off topic to illustrate a point, but i'm going to mention "cold case files" that the police are solving now with the aid of DNA technology.

there are people being arrested now and sentenced for crimes that have happened a long time ago and the only evidence is DNA, the jury get quoted figures of "5 million to one" and the jury gives it about 20 mins deliberation before coming back with the guilty verdict, does the jury consider that with 60 million people in the country that another 11 people have the same genetic markers ? no they dont, because they are not considering the population, they are considering that one person there.

why dont the police say to themselves "oh shit we have 12 matches", they dont because the police have only about 3 million DNA profiles on their database, so when they run it through they only get the one hit and thus the jury are not only told its a "5 million to one chance", but are told its "the only match in the country"

sorry to have digressed, but the point i'm making is that giving a large enough sample, you would always be able to link people and then quote the odds of that happening are "millions to one", but if the sample is big enough then chances of it happening is not millions to one, but an actual certainty.

another good example is the question "how many people do you have to have in a room, so that the odds of 2 of them sharing a birthday is greater than 50% ? IIRC the answer is 25"

now think then we are talking about 100,000's using the same casino we are going to have a lot of match up between details if we look for them.

now onto the "same computers have been used", i understand if there is someway of being able to tell if a computer has been used before , that the casinos want to keep this secret. i'm no tech expert, but i am a moderator on another forum (non gambling forum) and i'm use to having idiots on the forum opening up multiple accounts after being banned, i know there is ways of spotting the same PC, but they are no way foolproof.

for example i can read the browser someone is using, operating system and a few other system stats, but when i started banning people with exactly the same as those who i had already banned, i found i was banning a lot of innocent people, because they were unlucky to have the same "markers" as those who had been banned, this is an example of the proverbial baby and the bath water mentioned earlier in this thread.

getting away from coincidences, and going back to myself, you will find that a lot of things are connected, for example i lived in an area of high unemployment, thus i was unemployed, thus i bought the cheapest PC, thus i used the cheapest ISP. so if someone was to pick on my specific geographical area they is a high likelyhood they would find similarites between me and others in addition to my brother.

a few people mentioned earlier in the thread, that they are mostly UK, but this is an example of if you look for it, you will find it.

bryan, you mentioned earlier in the thread that you compare this with other "fraud rings" you have come across in the past, i trust your instinct in these matters, but can i ask, if this is a fraud ring why arnt we talking 5,10, 20 or even more accounts being opened from the same computer or source, from what ive read it seems to be 2 accounts (maybe 3) that have matched up in each case and neither you or the casino have said ALL of these accounts are linked, just 2 or 3 in each separate case, something which you would expect from my arguments above.

this post is not exonerate these individuals, but likewise i think we should all keep an open mind before passing judgement.
 
scrollock said:
bryan, you mentioned earlier in the thread that you compare this with other "fraud rings" you have come across in the past, i trust your instinct in these matters, but can i ask, if this is a fraud ring why arnt we talking 5,10, 20 or even more accounts being opened from the same computer or source, from what ive read it seems to be 2 accounts (maybe 3) that have matched up in each case and neither you or the casino have said ALL of these accounts are linked, just 2 or 3 in each separate case, something which you would expect from my arguments above.

this post is not exonerate these individuals, but likewise i think we should all keep an open mind before passing judgement.
I think I am being as fair as possible. If people want to use the resources that are available here, or to use my FREE service of mediating problems, then these individuals need to be upfront with their activities, and expect that I will push to get answers.

I also don't work from an empty desk. I have records going back a number of years on casino scams, player fraud schemes, etc. But even so, I try to look at each case with fresh eyes, giving the player the benefit of the doubt. But when things don't jive, what am supposed to do?

ManrcHolmes and Furby were not upfront with me. After being notified that their computer IDs are being used by several individuals they act surprised (and these are experienced bonus players who read Terms and Conditions?) . Furby disappears in a huff, and MarcHolmes says it's possible because he plays at work on a computer that perhaps 400 people have access to.

I thought about this over the weekend, and I remembered a poll I put up sometime ago:
Where do you play most? at work or at home?

https://www.casinomeister.com/forums/threads/where-do-you-play-the-most.11450/


Mostly at work. 1 1.69%
At work and at home 4 6.78%
Mostly at home 54 91.53%
I play mostly on other computers - school, libraries, neighbors and friends, etc. 0 0%

For the "work and at home" category, one of those players is me - since playing is work (and visa versa :D). Another one of these persons is a webmaster, so I figure he's doing the same thing.

Which leaves us with what? One member plays at work - 91% of the members play at home. And no one plays in shared environments. This is just an indicator of player behavior and is not meant to negate MarcHolmes claim that he and several mysterious co-workers are playing from the same computer - but it goes to show that the chances for this are rather bleak.

How are we to not swayed to think he knowingly opened these accounts at home on his own computer? How are we to believe that he did this at work on a computer used by a shitload of people - and without being seen?

As for the number of fraudulent accounts being linked. It looks like around 60+ accounts, but it's complex and web-like. It's probably a group of college students (usually is) who share info, identities, docs, etc., and try to make some quick cash scamming bonuses with fake accounts. Furby's issue was separate but still scammy.

Please note: I haven't come out and stated "you are a fraudster" to any of these people. But I am having a difficult time exercising my suspension of disbelief.
 
G'day, sorry for the lack of posts on this subject, I've been busy this weekend.

As I've asked before, why is it OK for BR not give a list of these linked accs to me (as jackpot factory appear to)?, I can assure you I would honestly identify any of those names I knew at my place of work. BR won't do this.
So everyone decides it's OK for the casino to withold that sort of info but it's not OK for me to withold similar info?
As for 'being seen' at work, there is no issue, these computers are for our free use and are disconnected from our network.
Once again, for my own privacy & cos of what I do, I do not want to give out my work details. When I registered my accs at BR I was asked to provide contact details, which I duly did and that is where I want to be contacted.
 
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Casinomeister said:
As for the number of fraudulent accounts being linked. It looks like around 60+ accounts, but it's complex and web-like. It's probably a group of college students (usually is) who share info, identities, docs, etc., and try to make some quick cash scamming bonuses with fake accounts. Furby's issue was separate but still scammy.
So are we saying these are made-up people, or accounts opened in the name of other people without their consent?

I'd assume if it's either of those it could easily be confirmed, or disproved.
 
Are these 60+ accs all linked to me? If so I definitely need more info (all the names) cos that is absolutely ridiculous :lolup:
 
Vesuvio said:
So are we saying these are made-up people, or accounts opened in the name of other people without their consent?

More likely, accounts opened in the name of other people with their consent.
 
Hello,

Wideboy here, i'm glad some of you have been worrying about where i am, i appreciate your concern.

As i said in my last post, BR have agreed to pay back the 50GBP deposit, for the sake of 7GBP profit i couldnt really be bothered to spend any more time on the matter. So i accepted and its in my neteller now - so thanks belle rock for keeping to your word.

I havent seen chivers for a while, will give him a nudge back to this thread when i do see him next.

Wideboy
 
marcholmes said:
Are these 60+ accs all linked to me? If so I definitely need more info (all the names) cos that is absolutely ridiculous :lolup:
No, 60 acounts aren't linked to you - but several definately are.

The whole "computer at work" scenerio still doesn't work for me. Most establishments monitor what their employees are doing on the Internet and these computers are maintained administrators who upgrade software etc. Wouldn't a tech guy wonder why so many employees are downloading casino software?

And Jackpot Factory is a separate company from Bellerock. If they divulge the names to their players to others they are wrong, but it has nothing to do with this situation.

MarcHolmes uses a computer that has a number of other accounts on it. Whether or not it's at work is really beside the point. Either he has broken the casino's terms and conditions, or he has defrauded a casino. It's one or the other or both. Period.
 
Casinomeister said:
MarcHolmes uses a computer that has a number of other accounts on it. Whether or not it's at work is really beside the point. Either he has broken the casino's terms and conditions, or he has defrauded a casino. It's one or the other or both. Period.

Just a couple of points about this (YET AGAIN!!!!).
Once you pointed out to me that I had broken the T+C's by using a shared computer at work, I accepted it, this was days ago now but you keep bringing it up?
I honestly had no idea the problem was to do with computer ID's, how many times do I have to repeat this?

Can I also point out to you what I put in the PITCH A BITCH FORM ENTITLED WHAT DO YOU WANT ME TO DO? (What I wanted you to do)

>What do you want me to do?
I would like to know why they have messed me around so much, asking for docs, then certified docs and then finally saying I am linked to other players once I have got over every hurdle placed in my way.
They have lied to me at every step and I want to know why.
I also want to know: What these links are.
Who are these other players
Why am I linked.
How are they proving I am linked as I cannot understand how I can be linked to anyone else
Why is this stopping me being paid some deposits and all winnings?


Lets break it down
I would like to know why they have messed me around so much, asking for docs, then certified docs and then finally saying I am linked to other players once I have got over every hurdle placed in my way.
No real answer for me on this one yet.

They have lied to me at every step and I want to know why.
as above

What these links are.
Who are these other players
Why am I linked.

We got one answer here (computer ID). Apparently I'm not allowed to know who I'm linked to. If I'm not going to be told then I can't identify them and expalin any link.

How are they proving I am linked as I cannot understand how I can be linked to anyone else
We sort of got an answer to this, shared computer at work issue.

Why is this stopping me being paid some deposits and all winnings?
I now know I have not got winnings and as already posted I am no longer expecting them after you pointed out my use of a shared PC as a violation of the t+c's. Still X2 deposits are outstanding though. But I'm on the verge of giving up on them, this situation is taking far too long and getting bloody ridiculous. say I give my work details, next you'll want my inside leg, waist and chest measurements.

The computer issue at work doesn't work for you cos you don't know where I work and what I do. I'm really sorry but I can't/don't want to give you these details. I've been through this on here/with you so many times.

I'm sick of this issue, I've been battling this for 7 weeks and we've now hit a dead end here by the looks of things.

Thanks for all your efforts CM, I do appreciate it but I can't see any way forward from here simply because I won't divulge my work details?
 
marcholmes said:
Lets break it down
I would like to know why they have messed me around so much, asking for docs, then certified docs and then finally saying I am linked to other players once I have got over every hurdle placed in my way.
No real answer for me on this one yet.
My guess is that there were a couple of investigations going on at the time they were asking for more information from you. No one said it's a perfect system, but it's a very thorough one.
marcholmes said:
They have lied to me at every step and I want to know why.
as above.
I don't think this is true. They told you that they had decided not to pay you.
marcholmes said:
What these links are.
Who are these other players
Why am I linked.
.

We got one answer here (computer ID). Apparently I'm not allowed to know who I'm linked to. If I'm not going to be told then I can't identify them and expalin any link.
And as soon as they tell you, you (and your friends - whatever) will perfect your system even further. Going back to the shmoo group. These people made a moronic mistake that will keep repeating itself until they get wise.



marcholmes said:
The computer issue at work doesn't work for you cos you don't know where I work and what I do. I'm really sorry but I can't/don't want to give you these details. I've been through this on here/with you so many times.
I don't think this works for anyone. It's probably the stupidest thing I've heard.

You download seven casinos on a work computer that's in a common area where up to 400 people may have access to this, and you never bothered to mention this before I told you you have multiple accounts. C'mon! Do you think I just jumped off of some boat from China? (sorry Chinese members - it's an expression)

marcholmes said:
I'm sick of this issue, I've been battling this for 7 weeks and we've now hit a dead end here by the looks of things.

Thanks for all your efforts CM, I do appreciate it but I can't see any way forward from here simply because I won't divulge my work details?
There are no work details to divulge in my opinion. You're doing this probably at your place of residence - or a friend's place. Or in your college dorm.

What a friggin' waste of time.
 
Casinomeister said:
What a friggin' waste of time.

Absolutely! - I've lost over 7 bloody weeks on this.

As I said, if BR had of told me about computer ID's being a problem we wouldn't have had to go this far would we?
The reason we went this far is because they were not giving me enough information as to what the problem was.

I'm also sorry to say that your opinion of me having no place of work to reveal is incorrect.

Just because you did a survey and only one person said they played at work doesn't mean that I am lying - well it obviously does in your book. If I had of taken part in the survey you would've had two people vote for that option.

College Dorm? At my age? :lolup:

We've concluded that I violated the t+c's because I used a computer in a shared environment, yes? In which case my claim for winnings is invalidated? (Well I hope so cos you said this to me and I agreed) What point is there in going any further bearing this in mind? What incentive do I have to reveal my place of work now anyway?

Sorry if that sounds arsey, it's not meant to sound as bad as it does, I just dunno how else to word it.
 
Okay, if you want me to take this up another notch I will.

As per our agreement, and yours with Bellerock, they are sharing with me any information that will help me solve this.

Your street address is about 50 meters from the address of one of your "co-workers". On one occassion, you have both used the same phone number when registering one of the casino accounts. Oops!

So how coincedental is this? You unknowingly use the same computer at "work". This person lives just meters from your place. And this person uses your phone number when he/she opens the account.

Why are you using the same phone number as your neighbor who is a fellow employee?

Is this computer really at work or is it at home?
 
Casinomeister said:
Okay, if you want me to take this up another notch I will.

As per our agreement, and yours with Bellerock, they are sharing with me any information that will help me solve this.

Your street address is about 50 meters from the address of one of your "co-workers". On one occassion, you have both used the same phone number when registering one of the casino accounts. Oops!

So how coincedental is this? You unknowingly use the same computer at "work". This person lives just meters from your place. And this person uses your phone number when he/she opens the account.

Why are you using the same phone number as your neighbor who is a fellow employee?

Is this computer really at work or is it at home?

50 metres? LMAO - I doubt it very much, I honestly suggest you give me the name of this person and I can tell you what I know about that person. 50 metres? :lolup:

And when did I say I wanted you to take it up another notch? - you still aint responded to:
We've concluded that I violated the t+c's because I used a computer in a shared environment, yes? In which case my claim for winnings is invalidated? (Well I hope so cos you said this to me and I agreed) What point is there in going any further bearing this in mind? What incentive do I have to reveal my place of work now anyway?

Where on earth does that give you the impression I wanted you to take it up another notch?
 
I sure would love to hear more details. I am usually quick to blame casinos so i would love be proven wrong here. The same phone number?? hmmm.:eek2:
 
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