I am so aggravated I had to write this. I signed up for Aces High last month, and I lost. A couple days later I deposited 500 and I won, got some luck and went to 5000. No bonus or anything, just some good luck. I tried to cash out. After a week I went inside the software and sent email. No response. Then I go hunting on the website for their email and it is hard to find. I finally find it and my email comes bouncing back. They have the WRONG EMAIL ADDRESS on their home page! Unblievable! It is still there at Aces High. bellerockgamiMg.
Finally I call, which I hate talking to these support people. They say they tried calling me but didnt get through. Well I never received any voice mail messgae from them so who knows. Now they say they need documents. Okay, I send them immediately. Then I get email saying they are closing my account because I only sent a portion of the utility bill. (I just sent the top part that shows my address and the company logo etc.) Okay, I immediately send the entire bill, but don't hear back. Why not? Because they have a different email address in the "reply to" than the address the email came from! Another 2 days wasted!
Are they just trying to jerk the customers around? Or are they really this dumb? After this experience do they really expect me to go back and play there again, even though I had good luck? I just don't get it.
Finally I call, which I hate talking to these support people. They say they tried calling me but didnt get through. Well I never received any voice mail messgae from them so who knows. Now they say they need documents. Okay, I send them immediately. Then I get email saying they are closing my account because I only sent a portion of the utility bill. (I just sent the top part that shows my address and the company logo etc.) Okay, I immediately send the entire bill, but don't hear back. Why not? Because they have a different email address in the "reply to" than the address the email came from! Another 2 days wasted!
Are they just trying to jerk the customers around? Or are they really this dumb? After this experience do they really expect me to go back and play there again, even though I had good luck? I just don't get it.