this group is not what it use to be, in fact gaming club was the first casino i had ever played at, and the good experience and service i recieved there caused to me to hooked at the online casino business, i then opened my first ever poker account with them and in fact was the only poker account i used till the recent shocking service i had from them.
basically i have bet 1000's through the casino and pokerroom and i would say its possible this is the casino i have spent the most at, well they kept sending me emails for the gaming club sportsbook and so i opened account, i didnt have a problem till i went to withdraw. i needed to send them in ID for a withdrawal of 50, yet they had no problem paying me many 100's through the poker room and casino. although annoyed at having to send in my ID even though i had 2 verified accounts with them,i sent it in, it was then that i found how shockingly bad the CS was, i was given the wrong email address 3 times to send the docs in,when i did get the correct email address, it still took me several attempts for them to eventually confirm that they had recived it. all in all it took me a month to get my poxy 50
another recent thing i have seen is that if you autoplay on the slot machine, it will crash after about 200 spins, yet it you put it on the quick spin it doesnt crash, yet i want it to spin slowly, because even though its autoplay i still like to watch!!!, but i suppose the quicker its spinning, the more the casino earns.
one thing i would like to know, is why does belle rock claim it cant pay back to cards, yet it can take payments from cards? and i know they can pay back to cards because on one occasion they paid me back to my card instead of sending me a cheque.
ive stopped playing at the casino,poker room & sports book for 3 reasons
software: rubbish
customer service: rubbish
banking: rubbish
one final thing i would like know, is that when i joined the gaming club, i joined it because it claimed to be the oldest casino on the net, so therefore i thought it would be a good choice for my first ever casino to play at, so why did i get an email a few months ago claiming to be "one year old", so what is it?, are you the oldest casino on the web or one year old? i await your answer, i will check back in a month to ensure good chance of having a reply.