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Belle Rock Casino.....A Thank You

Discussion in 'Online Casino and Poker Complaints - old section' started by GOCC, Aug 25, 2005.

    Aug 25, 2005
  1. GOCC

    GOCC Banned User - violation of <a href="http://www.cas

    Occupation:
    Housewife
    Location:
    UK
    :thumbsup:

    While I understand that this is for casino complaints, I do think it should also be used for praisining a casino and hope no one minds me doing so.

    I today returned from vacation (No I havent been away with Bryan :eek2: ) and had an email from River Belle offering me 100% match on 150. Booted up and depsoited and claimed.

    I got an email saying I had missed the promo as I was too late. I investigated and found I was 8 minutes late. While I was late and could have NO arguement of they hadnt given it to me I went to live chat


    Hello , an agent will be with you shortly
    You are chatting to andrem
    andrem : Good day, how may I assist you?
    : Hi. I entered your promo number 7425. I was EIGHT minutes late depositing. As John who replies on Casinomeister knows, I have been on vacation and having trouble logging on. Could you please award me the bonus >>??
    andrem : Do you mind waiting while I access your account details, please?
    : No problem, thank you
    andrem : Hi Carrie, this promotions expired about an hour ago, but we will be granting you the match bonus. This will be credited to your account within 2 to 3 hours
    : WOW Many thanks.


    Now if that doesnt deserve praise I dont know what does. :lolup: :lolup:
     
  2. Aug 25, 2005
  3. gfkostas

    gfkostas Ex-Bonus Whore

    Occupation:
    IT
    Location:
    UK
    Not that am impressed a lot but yes they deserve credit
     

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