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Bell Fruit Casino !!!!

Discussion in 'Online Casinos' started by Deeplay, Feb 2, 2016.

    Feb 2, 2016
  1. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Well did a deposit at bell fruit to play novomatic games - quickly got up to 400 then suddenly my balance shows as zero !

    Check my transaction history I see the below :

    Date Time Description Amount
    02.02.2016 21:42:10 Casino deposit GBP -372.30
    02.02.2016 21:41:24 Casino withdrawal GBP 372.30
    02.02.2016 21:39:11 Casino deposit GBP -388.30
    02.02.2016 21:37:17 Casino withdrawal GBP 388.30
    02.02.2016 21:34:29 Casino deposit GBP -400.30
    02.02.2016 21:33:39 Casino withdrawal GBP 400.30
    02.02.2016 21:22:36 Casino deposit GBP -90.00

    Never made such withdraws was playing and suddenly my balance shows at zero. No live support.

    No idea what on earth has gone on!

    I curse at my playing at none accredited casinos! :mad:

    Oh and the system kept lagging games timing out but my last balance was £372 before the system went ape.

    Anyone had this before with this casino ?
     
  2. Feb 2, 2016
  3. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    :eek2:
    why does that read like a (money) laundry list
     
  4. Feb 2, 2016
  5. JackMack

    JackMack Banned User - troll, flaming, being a dick

    Occupation:
    content writer
    Location:
    England
    That sounds very odd as these should be a reputable casino.
    No live chat isn't great for a modern online casino but they ahve a freephone number from the UK
    0800 00 26 278
    Not sure where you are playing from but I would try to call them on the phone - I assume you have already emailed support?

    According to the account statement you pasted here you should still have a balance of £372.30 - it does not show a zero balance.
    This looks more like an issue with the website failing to communicate with the server your account is based on properly.
    I assume you have logged out, cleared cache and logged back in just to see if the balance refreshes?

    Not sure why it reads deposit/withdrawal each time either, maybe a quirk of the system.
    Were you logging in and out as that my explain it?
     
  6. Feb 2, 2016
  7. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    I have the phone number but they are "closed" ! I have no idea why my statement reads as the above screen shot. Never went near withdraw
    and only time was in cashier was to deposit 45 quid with a 45 bonus. Not good as I hit really good quickly and got over £400

    them bam mid spin it says insufficient funds. Yes done the usually steps cleared cache etc problem is not my end. Logged out and in. Will have to wait and see what gives.
     
  8. Feb 2, 2016
  9. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    No idea thats what im trying to work out
     
  10. Feb 2, 2016
  11. McMaNGOS

    McMaNGOS #1 Great Blue Shill PABnononaccred PABaccred

    Occupation:
    Automation Engineer
    Location:
    Sweden
    That deposit/withdrawal history is nothing strange with Novomatic casinos. When you enter a slot, you are asked to choose how much you wish to "buy-in" with on this slot, this counts as a deposit. When you leave the slot, it counts the balance you leave with as a "withdrawal".

    That's how it works at StarGames at least, I'm assuming it's the same system here. The fact that your balance immediately went down to zero sounds strange, of course. Maybe try opening the last slot you played to see if it's still there?
     
    3 people like this.
  12. Feb 3, 2016
  13. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    accidental single slot pull of $372.30 IMO :D
     
    1 person likes this.
  14. Feb 3, 2016
  15. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    :lolup:
     
  16. Feb 3, 2016
  17. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Well the balance came back - it is a weird site though the way they list everything as withdraw deposit - withdraw I think i noticed the pattern here each time you switch slots
    it shows as a withdraw then a deposit when you fire up another slot (I think)

    Anyway managed to clear playthrough (no idea how that works its based on comp points ) but i got it zero
    and a £800 + withdraw pending from a 45 quid deposit. They have documents so hoping it goes okay.

    Let us see!

    Novomatic slots are really good though - some great bonus rounds along with some horrible ones.
    Seems to be extreme variance. Had some really crap rounds but a few decent ones that saw me through.

    Lets see if i get ma dolla!
     
    5 people like this.
  18. Feb 3, 2016
  19. Wild Reels

    Wild Reels Meister Member webmeister

    Occupation:
    IT
    Location:
    United Kingdom
    from your account section if you click on "Balance" this will actually allow you to filter the actual deposits and withdrawals made on the account.

    As far as being paid is concerned by 1.3k win on Mystic Dream was paid to my debit card on 1st Feb (yet to hit bank account).

    7 Withdrawals made now, and congrats on the wins , another Novomatic convert! :)
     
    1 person likes this.
  20. Feb 3, 2016
  21. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Yeah I seen that finally. It is a bit of weird site has a real windows 98 feel to it ;-)

    Support told me the below just now on my balance disappearing - (I did loose connection to the casino for around 25 minutes)

    "Whenever there is a loss of connection either on your side or ours, our server
    can take up to 2 hours to update your account balance.
    According to our records, your balance was updated and you were able to
    continue playing on your account today"


    And yes seems like I am another Nova convert :) even though I know now by the way the games were playing you need a pretty big bank balance with
    these slots and can foretell some terrible sessions coming up :oops: but over all great HV Slots.

    As to if I play bellfruit again depends on how quick they are with my withdraw.
     
  22. Feb 3, 2016
  23. JGslots

    JGslots Senior Member PABinit webmeister

    Location:
    Wirral, UK
    Your in pretty safe hands. Novomatic now own bell fruit and it's their online casino. They have developed some exclusive games, most of which are a bit boring.

    I feel that they need to stop and realise why games like luck lady fortune are popular and maybe release

    Lucky Lady Fortune Deluxe Super Edition II
     
    1 person likes this.
  24. Feb 3, 2016
  25. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Right did not know that. I did play one exclusive slot and it was crap. 234 ways I think.
    But Lucky Lady / Book of Ra etc are brilliant games.
     
  26. Feb 4, 2016
  27. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Well just to update got paid and 800 smackers hit my skrill this afternoon. Seems they have around 48 hour processing time.
    But the withdraw was not reversible at all as far as I could tell soon as I hit the withdraw button. All good :cool:
     
    4 people like this.
  28. Feb 4, 2016
  29. brianleeporter

    brianleeporter Experienced Member

    Occupation:
    Butcher
    Location:
    liverpool-England
    I think bellfruit is a quality online casino.

    Loads of novo games that you can't play on other sites.

    Congrats on the win.
     
  30. Mar 12, 2016
  31. sledge13

    sledge13 Experienced Member

    Occupation:
    Sales
    Location:
    York
    Wow a site of nearly all Novomatic slots, can't understand why these great high variance slots are not everywhere...right time to get a big wedge together and get on here, so no problems with Bell Fruit then as I see they are not accredited?

    There name brings back memories of fruit machines back in the day down the pub lol.
     
  32. Mar 12, 2016
  33. sledge13

    sledge13 Experienced Member

    Occupation:
    Sales
    Location:
    York
    Just looking at their bonus points system for 1st deposit bonus, can't work out how hard it is to achieve 1000x with their points??? anyone done the bonus for like £300?
     
  34. Mar 12, 2016
  35. Wild Reels

    Wild Reels Meister Member webmeister

    Occupation:
    IT
    Location:
    United Kingdom
    from my calculations it worked out as 50x B in terms of wagering.

    But as I found out the other day with a 100% reload bonus, I had the option to withdraw my winnings and forego any bonus money still left to wager making the x50 wagering irrelevant in my case, (double check that applies to the welcome bonus though!)
     
  36. Mar 12, 2016
  37. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    I have deposited here no problems at all. Bonus works off a point system which is a bit weird to understand at first but it works

    and they pay dead on 48 hours. No issue at all. One of my biggest withdraws this year was from these guys.

    Website looks like something from 1995 ;) but it works even though the design is awful.

    And for Novo fans its a must !


    I will defo play here again when im back into the game as I am on a short break right now ;)


    Would love to see this casino head for the BBF!

    Maybe one for Bryans bucket list ?


    :p
     

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