Avoid Big Dollar Casino!

[BBKPoker]

They are refusing to pay any e-wallets whatsoever, and are insisting on sending checks. After arguing with them back and forth they finally offered to pay a friend by Eco-Card or check only. Too bad he doesn't have one.

Avoid this casino that advertises withdrawal options that they do not have, no one should have to wait up to 21 days for a check to arrive plus however long it takes a bank to clear it.

Are they broke? Are they sketchy? Who cares! They aren't worth the hassle.

 

[buzzweisergrl]

Same problem

I have had the same problem with another casino. That seems to be the only 2 options for US players. I will have to say I have received over 11k from the Jackpot Factory group and have had no problems with my checks clearing and have received them within the 21 days or sooner.

 

[BBKPoker]

I'd sure like to hear from the rep......

 

[Pinababy69]

I'd sure like to hear from the rep......

Afraid you'll be waiting a long time, as there isn't one.

Are you in the UK? And they're still telling you Eco and cheque only? I thought that was only for US players.

 

[GrandMaster]

Big Dollar is also the spam flavour of the month.

 

[footdr]

BIG DOLLAR IS GRAND PRIVE GROUP

GRAND PRIVE is screwing many around in regards to payouts.

I would definately stay clear if u.s. player, at least for now.
They are not getting check payment though to many players, and you have to start withdrawal all over again.

I have spoke with finance department direct they are no help at all.

 

[BBKPoker]

I am a US player working on a permanent UK residency and so I'm back and forth there all the time, so I'm a bit all over the place (I live in three states back here as well). My friend is a UK citizen.

 

[footdr]

GRAND PRIVE GROUP HAVING MAJOR PROBLEMS

Beginning around the second week of May, their payment processing fell apart. Received payout sent 5/14 on 5/18. Day later, 5/15 another payout mailed from same processor, told if not received by 6/4 would pay to my eco card. Approx 6/5 get email from finance dept that still pending due to two addresses. Day later said that was an error and my payout actually mailed on 5/21 not 5/15 from u.k. and to allow 21 days for receipt.

Third payout made never processed after 16 days so said they will pay to eco card in 3-5 days.

Ask them to cancel the check supposedly mailed from U.k. on 5/21, obviously not airmail, and pay to eco card. " please allow up to 21 days to process."

I have been trying to get a straight answer from these people for 3 weeks. This is not just a payment processor problem, it is mis-management. They have no system to follow-up on payments. They provide innaccurate information. They are paying players from all countries through the same processors when designating certain payouts to one processor and having the easy ones(if you know what I mean) processed by the other in order to expedite the payments. By this means it would be easier to know what processor is processing certain transactions avoiding confusion.

Mind you I have recently been dealing with the finance department directly. Something I have never been allowed to do before. They still can't get the information right and these are the people overseeing the payment process and coordinating with the 3rd party processors?

I have given them until wednesday next week to pay my eco card for both transactions.

not received, I will dispute the amount owed with bank.

I am done with all of this and what to get last payments and close accounts.

Anyone ever had to dispute an ewallet charge? please PM me

 

[XSX]

hmmm... sounds strange to me. Always was payed in time, using my method. May be because I'm in UK?

 

[GrandMaster]

Big Dollar is also the spam flavour of the month.

Correction. The text refers to Big Dollar, but it installs Jupiter Club.

 

[vinylweatherman]

Spam

I had a veritable feast this week, sometimes it was called "Big Dollars", and other times "Big Dollar", the source also showed some "black hat" techniques with white on white text containing what looked like a list of random girl's names for the most part, alongside terms such as "eula".

They seem to be coming from ".hk", and link through another ".hk" site rather than going straight through with an affiliate tag. The sender field is always a randomly generated woman's name.

Looks like they have rogue affiliates in Hong Kong (I believe ".hk" is Hong Kong). I have seen Hong Kong mentioned before as a spammer base.

If they are short of players, they could start by treating their current players better rather than wanting rid of them after a few months.

 

[ballysdb]

I am getting 5 or 6 emails from Big Dollar everyday! All with girls names on them. Whatever! There is no unsubscribe link in the emails. It's ridiculous.

 

[GrandMaster]

I assume you are getting the same stuff that I do, it is actually Jupiter Club from our "friends" at Mint Las Vegas, even though the e-mail says Big Dollar.

 

[vinylweatherman]

I assume you are getting the same stuff that I do, it is actually Jupiter Club from our "friends" at Mint Las Vegas, even though the e-mail says Big Dollar.

I have no dealings with Mint Las Vegas, so this does not explain mine. Since Big Dollar "is not Grand Prive", as they say, what have they to gain by promoting Big Dollar, yet it being a casino from another group

 

[GrandMaster]

If you click on the sfsd.hk/etc link in the e-mail, it will take you to a website that looks like this the picture in the attachment. If you click on almost any link, it will download the installer for Jupiter Club.

 

[Daffe]

They are also selling mailing adresses to spammers. Every now and then i get offers to buy pathetic bettingsystems by different people. The funny thing is that they always begins with "dear [my real name]". And what is more interesting is that they are identical and both showing up at my normal casinomail AND my other mail. Grand prive/ big dollar is the only casinos that i have used both email accounts so i guess no one other would know my both email accounts AND my real name. Grand prive group is a disgrace!

 

[buckboyy]

Big Dollar Got Me!

I'm glad I stopped in. Big Dollar got me too. I was playing there because I like microgaming and since I am from the Forbidden Land and they were accepting my deposits off my debit card, I thought I found a great place. I played there maybe 3 times before winning a modest $475.00. This was in the middle of April and I was shocked when I received my payment by check in about 7 days. I figured that was better than many places when I could play. I really thought I found my palace of treasures!

Then, the mistake came. I payed on April 29th and won another $300.00. According to my account, it was processed on May 2nd. On the 17th I emailed them and got some BS story about their processor and that my funds were re-processed on the 15th. Around the 29th, I called them. They told me there was a problem with their processor and I had to wait 21 business days before they would look into it. On June 14th, I emailed them (22 business days from the 15th) and they sent me an email saying all American players checks went to the wrong processor and they would have to be re-processed. Now, I'm told I have to wait another 21 business days.

What a crock! My first check stub came from New York and I'm in South Carolina. I can mail around the globe twice in 21 days. It's only a small letter, not a refridgerator! I even called the number on my first check stub to see if I was issued a check. I swear it sounded like the guy in the casino. Four times they told me I had to wait 48 hours so they could find out where my money was.

So far, with all communication I have been courteous. I also did not use any bonuses either time I won. That sure alleviates a lot of rules right there. No more Mr. nice guy! But honestly, what recourse do I have?

A. Buck

 

[vinylweatherman]

I'm glad I stopped in. Big Dollar got me too. I was playing there because I like microgaming and since I am from the Forbidden Land and they were accepting my deposits off my debit card, I thought I found a great place. I played there maybe 3 times before winning a modest $475.00. This was in the middle of April and I was shocked when I received my payment by check in about 7 days. I figured that was better than many places when I could play. I really thought I found my palace of treasures!

Then, the mistake came. I payed on April 29th and won another $300.00. According to my account, it was processed on May 2nd. On the 17th I emailed them and got some BS story about their processor and that my funds were re-processed on the 15th. Around the 29th, I called them. They told me there was a problem with their processor and I had to wait 21 business days before they would look into it. On June 14th, I emailed them (22 business days from the 15th) and they sent me an email saying all American players checks went to the wrong processor and they would have to be re-processed. Now, I'm told I have to wait another 21 business days.

What a crock! My first check stub came from New York and I'm in South Carolina. I can mail around the globe twice in 21 days. It's only a small letter, not a refridgerator! I even called the number on my first check stub to see if I was issued a check. I swear it sounded like the guy in the casino. Four times they told me I had to wait 48 hours so they could find out where my money was.

So far, with all communication I have been courteous. I also did not use any bonuses either time I won. That sure alleviates a lot of rules right there. No more Mr. nice guy! But honestly, what recourse do I have?

A. Buck

Quite a revelation, they were blaming their processor for this mess (recently discussed in another thread), but they are telling you that THEY sent the checks to the wrong processor, and despite being informed of problems, just sat on their asses for 22 days before bothering to find out THEY had screwed up.
I found that the link DOES go to "Mint Las Vegas", but what is far more interesting is that the download does NOT seem to come from the official casino site, but from another "spam" site. How does a spammer get their OWN DISTRIBUTABLE COPY of the official Microgaming download installer without doing a "hack" on the original taken from the genuine casino website. I also wonder how they manage to get this hacked copy properly tagged to receive the affiliate payment.
It would, of course, be easy if "Mint Las Vegas" itself was a Grand Privvy "Black op", rather than it being a rogue affiliate. This kind of thing came up before with Fortune Lounge, with the spammers running from an office only 9 numbers away from the "official" promotional marketing company used by them, yet they claimed to have no way to control it. (How about walking over there, only 9 blocks away).