Big Dollar Got Me!
I'm glad I stopped in. Big Dollar got me too. I was playing there because I like microgaming and since I am from the Forbidden Land and they were accepting my deposits off my debit card, I thought I found a great place. I played there maybe 3 times before winning a modest $475.00. This was in the middle of April and I was shocked when I received my payment by check in about 7 days. I figured that was better than many places when I could play. I really thought I found my palace of treasures!
Then, the mistake came. I payed on April 29th and won another $300.00. According to my account, it was processed on May 2nd. On the 17th I emailed them and got some BS story about their processor and that my funds were re-processed on the 15th. Around the 29th, I called them. They told me there was a problem with their processor and I had to wait 21 business days before they would look into it. On June 14th, I emailed them (22 business days from the 15th) and they sent me an email saying all American players checks went to the wrong processor and they would have to be re-processed. Now, I'm told I have to wait another 21 business days.
What a crock! My first check stub came from New York and I'm in South Carolina. I can mail around the globe twice in 21 days. It's only a small letter, not a refridgerator! I even called the number on my first check stub to see if I was issued a check. I swear it sounded like the guy in the casino. Four times they told me I had to wait 48 hours so they could find out where my money was.
So far, with all communication I have been courteous. I also did not use any bonuses either time I won. That sure alleviates a lot of rules right there. No more Mr. nice guy! But honestly, what recourse do I have?