Q&A Ask Me Anything about Slots (AMA) 2020 with Trancemonkey

GameRoom

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There's not a special "oh you play with bonus funds" rtp...

But of course there's a certain portion of the games rtp allocated to the bonus features.

And no, you don't get a different math for the games if you sign up through affiliate links.
I was
Adding to that, please name, shame and share the conversation with whatever casino that made that outrageous claim.
I join Party Casino from streams link,play about 1-2 month,after I ask to remove me from streams link,Frist they replay on support chat,open new account come to support chat and we make you new account,ok cool,next day I open account with new email,and went to support chat told them what I was told they make me wait for like 30mins then told me no you can't open new account.ok I ask to close my account for good no cooldown no self excluded they told me we cant close you account for 6years,simple they refuse to close my account and made me self excluded for 6years....Novibet I ask same thing they said they can't do it,I ask to close my account for good they did,i never take screenshot it was live chat but I can go ask them again way they made me self excluded when I ask to close my account and take copy
 

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trancemonkey

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Joined
Mar 29, 2013
Location
United Kingdom
I was

I join Party Casino from streams link,play about 1-2 month,after I ask to remove me from streams link,Frist they replay on support chat,open new account come to support chat and we make you new account,ok cool,next day I open account with new email,and went to support chat told them what I was told they make me wait for like 30mins then told me no you can't open new account.ok I ask to close my account for good no cooldown no self excluded they told me we cant close you account for 6years,simple they refuse to close my account and made me self excluded for 6years....Novibet I ask same thing they said they can't do it,I ask to close my account for good they did,i never take screenshot it was live chat but I can go ask them again way they made me self excluded when I ask to close my account and take copy
None of that proves your claims
 

Halvor

Full Member
Joined
Apr 3, 2018
Location
Malta
I was

I join Party Casino from streams link,play about 1-2 month,after I ask to remove me from streams link,Frist they replay on support chat,open new account come to support chat and we make you new account,ok cool,next day I open account with new email,and went to support chat told them what I was told they make me wait for like 30mins then told me no you can't open new account.ok I ask to close my account for good no cooldown no self excluded they told me we cant close you account for 6years,simple they refuse to close my account and made me self excluded for 6years....Novibet I ask same thing they said they can't do it,I ask to close my account for good they did,i never take screenshot it was live chat but I can go ask them again way they made me self excluded when I ask to close my account and take copy
And the only thing that proves is that party do not "steal" affiliated players, and got absolutely fuck all to do with RTP.
 

GameRoom

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None of that proves your claims
I just spoke to PARTYCASINO this what they told me

4:27:40 PM] Player has joined the session

[4:27:46 PM] Agent has joined the session

[4:27:52 PM] Agent : Hi! Could you tell me your first and last name, as well as your date of birth for security purposes?

[4:27:56 PM] Player: hello

[4:29:11 PM] Player: I ask to remove me from streams link,they told me ok open new account and come to live chat

[4:30:00 PM] Player: next day I did that and when I come back n chat with new email and account they told no they cant do it,I ask to close my account for good

[4:30:22 PM] Player: now I login I see my account is self excluded

[4:30:55 PM] Player: I never ask for self excluded I ask for my account to be close for good
[4:35:38 PM] Agent : Thanks for the confirmation, you have requested your account to be closed for good- therefore we have self-excluded the account. You have requested the closure to not be a cool-off period as well.

[4:36:06 PM] Agent : The account is self-excluded with the earliest possibility for reopening being at 13-APR-2025.

[4:36:10 PM] Agent : Is there anything else I can assist with?

[4:36:32 PM] Player: I never ask to be self excluded

[4:37:50 PM] Agent : I am very sorry but the exclusion is already present in the account.

[4:37:58 PM] Agent: Do you have anything else I can assist with

[4:38:10 PM] Agent: If you have anymore queries I would be happy to help.

[4:38:23 PM] Player: yes can you send me proof I ask for self excluded

[4:39:51 PM] Agent: What have you asked for?

[4:40:05 PM] Agent: Closure for good without it being a cool-off.

[4:40:07 PM] Agent: Is that correct?

[4:40:28 PM] Player: for my account to be closed for good no self excluded
[4:41:56 PM] Player: you guys also made me open new account on diffrent email and next day told me no we cant open new game

[4:42:02 PM] Player: new account

[4:46:36 PM] Agent: We do not offer a permanent closure, the self-exclusion that was put on your account is the nearest to that.

[4:47:05 PM] Agent: If we had service closed your account you would have the possibility to reopen it at any time possible.

[4:47:20 PM] Agent: Your account is self-excluded without the possibility to reopen it until the 13th of April 2025.

[4:47:40 PM] Player: lol but if you make me self exclusion with my me know with effect my name on other casinos

[4:48:28 PM] Player: so you made me with my wish,you just went

and made me self excluded for no reason

[4:49:50 PM] Player: do you think by make me self excluded with out me asking for it is part of UKGC rules?

[4:52:47 PM] Player: and way did you guys ask me to open new account with new email and next day you guys told me different story and made me self excluded with out me know?

[4:55:43 PM] Player: can you pls send me email with copy of all chat with support ?

[4:56:45 PM] Agent: I can send you a copy of this chat.
4:56:57 PM] Player: i need old one

[4:57:08 PM] Agent: I am able to send you a copy of our chat sessions.

[4:57:32 PM] Agent: The case will be escalated to the respective team for further check .

[4:58:14 PM] Agent: You will be notified once there is an update on it, they are going to review the closure that has been put on your account.

[4:58:24 PM] Agent: I am sorry for your frustration and I do understand it.

[5:00:06 PM] Player: not really happy with what happen and you make you own choice to self excluded me,I never ask for it,I simple ask to remove me from streams link you told me open new account with new email and comeback to chat we reopen new account
[5:00:41 PM] Agent: I understand your frustration, I believe you are exactly correct, the case has to be further reviewed once again from the respective team.

[5:01:01 PM] Player: now is affect me on other casinos and losing money coz of you mistacke

[5:01:13 PM] Agent: You will be informed by them as soon as possible.

[5:01:53 PM] Player: who long it takes for tham to replay to me

[5:02:58 PM] Agent: As soon as this chat session ends I am escalating the case to them, once this is done it is up to them to review the closure that has been put on your account and reply to you accordingly. I cannot provide with a specific time frame as we are not the one reviewing the case, however it should be from 24 to 48 hours.

[5:03:30 PM] Player: ok thanks for you help have good day

[5:03:39 PM] Player: bye

[5:03:48 PM] Agent: Have a great day as well, sir! I am sorry for the inconveniences caused.

[5:03:56 PM] Player: pls send me copy of this chat

[5:04:12 PM] Agent: Can you please just confirm your email so I can send it to it?
 

Slottery

Senior Member
PABnoaccred
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Location
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Casino can't really just move affiliation tag, that would in most of cases be breach of their affiliation contract as that particular affiliate who link you used to register has probably lifetime (or these words are used revenue share deal about your losses.

RTP part of your story just don't exist like you might think. Casino itself would get more money by removing that tag, but you can't just stop agreed affiliation commissions (or some have changed their terms and also have done some dodgy things to affiliates but that's nothing to do with this statement).
 

Halvor

Full Member
Joined
Apr 3, 2018
Location
Malta
Then request it. Because it's bullshit and not how it works.

Affiliates are in a business relationship with the operators. More often than not this means life time revenue share.

Hence operators won't just untag you, this would simply be stealing revenue and bad business conduct.

The affiliate link do not affect you as a player in any way, all it means is that the casino earns less from you.

And quite frankly I don't understand how this is even something you can go tinfoil about.
 

GameRoom

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Then request it. Because it's bullshit and not how it works.

Affiliates are in a business relationship with the operators. More often than not this means life time revenue share.

Hence operators won't just untag you, this would simply be stealing revenue and bad business conduct.

The affiliate link do not affect you as a player in any way, all it means is that the casino earns less from you.

And quite frankly I don't understand how this is even something you can go tinfoil about.
so way did they ask me to reopen new account for? cool cant remove me I ask to close my account for good,not self excluded and surprised only partycasino cant close accounts for good
 

Halvor

Full Member
Joined
Apr 3, 2018
Location
Malta
so way did they ask me to reopen new account for? cool cant remove me I ask to close my account for good,not self excluded and surprised only partycasino cant close accounts for good
How they conduct their business I can not tell you, at no point have I worked for them.

However your claims of how affiliation affects your account is incorrect, and as often with you and a handful of others here, your supposed evidence never exist
 

GameRoom

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please don't abuse this field
Casino can't really just move affiliation tag, that would in most of cases be breach of their affiliation contract as that particular affiliate who link you used to register has probably lifetime (or these words are used revenue share deal about your losses.

RTP part of your story just don't exist like you might think. Casino itself would get more money by removing that tag, but you can't just stop agreed affiliation commissions (or some have changed their terms and also have done some dodgy things to affiliates but that's nothing to do with this statement).
if they send me old chat I will proof it to you is not my story...end of the day I don't really care what they do but that what happen if you dont belive it go have cool glass of water and stop attacking me,I was talking to trancemonkey not to you or Halvor...
 

GameRoom

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How they conduct their business I can not tell you, at no point have I worked for them.

However your claims of how affiliation affects your account is incorrect, and as often with you and a handful of others here, your supposed evidence never exist
I simple ask to close my account,they ask me way do you want to close account,I told i keep losing I never win is impossible to hit more than 100x ,he replay coz I join casino from streams link with affect my RTP,and he advise me to open new account on different email and come back on live chat,that what i did next day they told me different story,I got feed up I just ask to close my account,and they never did they refuse they made me Self Excluded,maybe i am wrong but if the players ask to close account for good is against UKGC to make me self excluded which i never ask for it..Maybe I am wrong but I did same think on novibet they close my account for good no self excluded
 

trancemonkey

Ueber Meister
Joined
Mar 29, 2013
Location
United Kingdom
I simple ask to close my account,they ask me way do you want to close I account,I told i keep losing I never win is impossible to hit more than 100% ,he replay coz I join casino from streams link with affect my RTP,and he advise me to open new account on different email and come back on live chat,that what i did next day they told me different story,I got feed up I just ask to close my account,and they never did they refuse they made me Self Excluded,maybe i am wrong but if the players ask to close account for good is against UKGC to make me self excluded which i never ask for it..Maybe I am wrong but I did same think on novibet they close my account for good no self excluded
If you ask them to close your account, they will almost always self exclude you, as there is no other reason to close an account.

As for that you say the rep said, firstly I don't believe that, and secondly, if it WERE true, then the RTP should be freely available for you to check in the help files (and you could cross check that with other people)
 

GameRoom

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If you ask them to close your account, they will almost always self exclude you, as there is no other reason to close an account.

As for that you say the rep said, firstly I don't believe that, and secondly, if it WERE true, then the RTP should be freely available for you to check in the help files (and you could cross check that with other people)
if they send me old chat I will post in here,so way did they ask me to open new account on different email? you mean freely available like in videoslot ? I dont think is right to make players self excluded without their wish,and way do other casinos can close account without self excluded and partcasino cant do it
 

trancemonkey

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Joined
Mar 29, 2013
Location
United Kingdom
If you ask them to close your account, they will almost always self exclude you, as there is no other reason to close an account.

As for that you say the rep said, firstly I don't believe that, and secondly, if it WERE true, then the RTP should be freely available for you to check in the help files (and you could cross check that with other people)
You should also ask them to show you where you agreed to sign up on different terms to every other player...
 

GameRoom

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You should also ask them to show you where you agreed to sign up on different terms to every other player...
if a player ask account to be close,casino should close account right away no cool down no self excluded,but casino like party still want you as customer they refuse to close account,and refusing to close account is against UKGC rules
 

trancemonkey

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Joined
Mar 29, 2013
Location
United Kingdom
if a player ask account to be close,casino should close account right away no cool down no self excluded,but casino like party still want you as customer they refuse to close account,and refusing to close account is against UKGC rules
Actually it probably isn't. Refusing to allow you to self exclude would be.

Also, I should add.. I am no expert on how casinos operate. My knowledge is game oriented, so you're honestly asking the wrong person...[/QUOTE]
 

Slottery

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Back to slots, about progressive jackpot games, is their JB contribution counted straight to RTP as it's anyway funds going to players? Assume it's like this, but in category "things what been sometimes wondered".

Games like Mega Moolah wouldn't make it to MGA or UKGC with it's RTP 88.12% but when adding JB contribution 5.30% makes it easily over min requirements. Any idea why they wouldn't state in help file RTP to be 93.42% but instead inform these numbers separately, doest they have to be separated like this or provideres own choice they wish to?
 

trancemonkey

Ueber Meister
Joined
Mar 29, 2013
Location
United Kingdom
Back to slots, about progressive jackpot games, is their JB contribution counted straight to RTP as it's anyway funds going to players? Assume it's like this, but in category "things what been sometimes wondered".

Games like Mega Moolah wouldn't make it to MGA or UKGC with it's RTP 88.12% but when adding JB contribution 5.30% makes it easily over min requirements. Any idea why they wouldn't state in help file RTP to be 93.42% but instead inform these numbers separately, doest they have to be separated like this or provideres own choice they wish to?
It's common practice, when having a linked jackpot, to show the jackpot RTP contribution separately because whilst you are adding 5.63% (or whatever) to the jackpot pool, you are extremely unlikely to ever win it, and so for you, the game will likely run at 88% ish...
 

Reelsoffun

When it comes to gambling, timing is everything.
Joined
Feb 24, 2018
Location
UK
If you ask them to close your account, they will almost always self exclude you, as there is no other reason to close an account.
Im sorry trance, but I totally don't agree with that.

I have closed loads of redundant accounts, not for self exclusion reasons ( various reasons like, fees on deposits or withdrawals, long pending withdraws, bad choice of games or service etc.... ) but if I have no intention of using it again, then for one its a security risk. Closing the account protects someone hacking details and logging in to an account you no longer use, for example the last one I closed was BGO due to the fees, absolutely no point in keeping it open.

Yes they still keep the details for ages but that's another argument, but I just don't like loose ends of having loads of "open" accounts when they are not needed, especially with them being subjected to data breaches.

So to assume that someone wants to close an account just because they want to self exclude is very narrow minded.

In the hay day of bonuses galore, and other loyalty incentives i had in excess of 50 casino accounts, but now I'm loyal to less than a handful and see no point in keeping the others open, I'm sure others do the same.
 

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