First at Rialto, now at Casino States:
1. I signed up with them through the advertisement of Latestcasinobonuses.com and got 10 no deposit bonus.
2. Met the play through, was ready to cash out the max allowed: 100 USD.
3. I asked the Chat about how I can cash out. They said this: I must make a deposit, and then my withdrawal can be processed. As The minimum deposit is 25 and minimum cash out is 100, I asked if I can cash out my deposit and winnings together. The Chat operator tol me: no. He said I must make a second deposit to be able to cash out that. What a ridiculous thing. So I accepted that I deposit, waste my 25 deposit, and cash out 100. I did so, wasted my 25 on some game.
4. I sent copies of government issued ID, driver's license and bank account statement. The Driver's license is EU conform, it is accepted for ID verification in the EU, it has hologram, etc., and it is accepted in every online casino I play, even by Neteller.
5. About a week later comes a letter: I didn't send in docs, so my withdrawal was reversed. Interestingly in the letter they write it: 'Because youve played on a FREE BONUS there are a couple of things that youll have to complete prior to be able to withdraw your winnings funds.
the total amount that youll be able to withdraw is a $100 (and that the total sum after depositing).' What???? The chat operator told me I cannot cash out the 25 I deposited, only my winnings!!! Couldn't they mention it to me earlier??? Thank you for fooling me!!! Moreover I sent the docs about a week ago, so I don't understand why they cancelled my withdrawal saying I didn't send in docs.
6. They replied me again resending the docs saying they accepted my Bank statement, but I must send my passport. What??? I sent them that EU conform Driver's license. Why isn't that enough? Moreover in their terms and conditions they mention that Driver's License is okay. So what is the problem then??? Anyway I don't have a valid passport now. My last passport is not valid now, and in case I make a new one it will cost about the same price as my withdrawal. Moreover now I don't need it bacuse inside the EU I can use my Government issued id for verification. And anyway online casinos never asked for my passport yet, they accepted my Driver's license. What a disappointment!!! Why didn't they mention this when I contacted the Live Chat several times before depositing and asking them about the possible ways of withdrawals? They didn't mention these things. Moreover last week they promised me I will get my withdrawal until New Year. Now I doubt that will be like that.
I will never deposit any cent at Top Game now!!! And in case States doesn't pay I will report them at the Consumer Support Agency of the EU. I see they are licensed in Cyprus, fortunately, that is a EU member country as well. I am fed up with these scams at Top Game now, and I won't let them steal my money!
1. I signed up with them through the advertisement of Latestcasinobonuses.com and got 10 no deposit bonus.
2. Met the play through, was ready to cash out the max allowed: 100 USD.
3. I asked the Chat about how I can cash out. They said this: I must make a deposit, and then my withdrawal can be processed. As The minimum deposit is 25 and minimum cash out is 100, I asked if I can cash out my deposit and winnings together. The Chat operator tol me: no. He said I must make a second deposit to be able to cash out that. What a ridiculous thing. So I accepted that I deposit, waste my 25 deposit, and cash out 100. I did so, wasted my 25 on some game.
4. I sent copies of government issued ID, driver's license and bank account statement. The Driver's license is EU conform, it is accepted for ID verification in the EU, it has hologram, etc., and it is accepted in every online casino I play, even by Neteller.
5. About a week later comes a letter: I didn't send in docs, so my withdrawal was reversed. Interestingly in the letter they write it: 'Because youve played on a FREE BONUS there are a couple of things that youll have to complete prior to be able to withdraw your winnings funds.
the total amount that youll be able to withdraw is a $100 (and that the total sum after depositing).' What???? The chat operator told me I cannot cash out the 25 I deposited, only my winnings!!! Couldn't they mention it to me earlier??? Thank you for fooling me!!! Moreover I sent the docs about a week ago, so I don't understand why they cancelled my withdrawal saying I didn't send in docs.
6. They replied me again resending the docs saying they accepted my Bank statement, but I must send my passport. What??? I sent them that EU conform Driver's license. Why isn't that enough? Moreover in their terms and conditions they mention that Driver's License is okay. So what is the problem then??? Anyway I don't have a valid passport now. My last passport is not valid now, and in case I make a new one it will cost about the same price as my withdrawal. Moreover now I don't need it bacuse inside the EU I can use my Government issued id for verification. And anyway online casinos never asked for my passport yet, they accepted my Driver's license. What a disappointment!!! Why didn't they mention this when I contacted the Live Chat several times before depositing and asking them about the possible ways of withdrawals? They didn't mention these things. Moreover last week they promised me I will get my withdrawal until New Year. Now I doubt that will be like that.
I will never deposit any cent at Top Game now!!! And in case States doesn't pay I will report them at the Consumer Support Agency of the EU. I see they are licensed in Cyprus, fortunately, that is a EU member country as well. I am fed up with these scams at Top Game now, and I won't let them steal my money!
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