Ruby Royal Is Decietful..Read Chat
Ruby Royal casino sent me an email regarding that they were giving me $500 to play with for 15 minutes. After that time what was left up to $100 would be given to you as a bonus if you made a deposit of atleast $25. I went on there and played and had over $300 left. I understood the bonus but when I went into the promotions to claim the $100 (knowing I would have to make a $25 deposit) there was no icon to click on, nor was the $100 left. I went to live chat and spoke with a woman name Lucy. I asked her the questions and she took FOREVER to answer. Finally she tells me that the bonus had expired. If it expired it was because she took forever to answer. I clicked on live chat within 2 minutes of the completed play. I was so irritated!! I have played at this casino so many times, but I will never play there again. Please guys, be careful...this casino is definately rogue in my eyes. I know I got irritated with her and I may appear rude towards the end, but I was so irritated at her "I don't give a flip attitude"!
Transcript of chat:
All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 2. The average wait is 43seconds. An operator will be with you shortly.
You are now chatting with 'Lucy'
Lucy: Welcome to Ruby Royal Casino Live Support. How may I assist you?
butterflyboogie: Hi Lucy
butterflyboogie: I am a little confused
butterflyboogie: I played the $500 free
butterflyboogie: and after the time ended I still had over $300 in my account
butterflyboogie: I understand that the max is $100
butterflyboogie: but there is nothing there
Lucy: May I have your Login name and email address please?
butterflyboogie: it took it back down to zero
butterflyboogie: butterflyboogie
butterflyboogie:
butterflyboogie2u@yahoo.com
Lucy: One moment please.
butterflyboogie: and there is nothing regarding it in my promotions
Lucy: As I can see the bonus consists of two parts, The wagering requirements were met for part 1, You will be able to take 100 from your winnings to the second part.
Lucy: The second part of the bonus can be activated by making a deposit.
butterflyboogie: but where is the $100
butterflyboogie: of $25 correct?
Lucy: As soon as the second part is activated it will be added to the account, If you deposit 25 you will have 125 to play with.
butterflyboogie: I will do that now
butterflyboogie: then is there a playthrough requirement on that too?
butterflyboogie: or not?
Lucy: Now I see that the bonus expired 9 minutes ago, The deposit had to be done within the time limit of the bonus.
Lucy: My apologies for this.
butterflyboogie: what??????????????/
butterflyboogie: I just finished
butterflyboogie: and wanted to ask some questions
butterflyboogie: I just finished!!!!!!!!1
Lucy: The promotion expired at 16:57:11
butterflyboogie: I just finished the damn thing
butterflyboogie: and I contacted you
butterflyboogie: I am reporting this to casinomeister
butterflyboogie: what a freaking rip off!!!
butterflyboogie: such a scam
Lucy: I suggest you always read the terms of a bonus before playing, Especially if it is a time bonus.
butterflyboogie: I am copying and posting this conversation on casinomeister as a warning to all the others
butterflyboogie: I did read the damn rules
butterflyboogie: and I asked you a question
butterflyboogie: you were the one taking long to answer
butterflyboogie: not me!!!
Lucy: No, You did not know that a deposit had to be made.
butterflyboogie: yes I did
butterflyboogie: I told you $25
butterflyboogie: GO BACK AND READ LADY
butterflyboogie: but I did not see the $100
butterflyboogie: in the account
butterflyboogie: or in the promotions
butterflyboogie: that is why I didn't know where it was and I asked you!!!!!!!!!11
Lucy: One moment please.
Lucy: One moment please.
Lucy: As I can see you mentioned the 25 after I told you about it.
Lucy: 17:02:53] Lucy: As I can see the bonus consists of two parts, The wagering requirements were met for part 1, You will be able to take 100 from your winnings to the second part.
Lucy: [17:03:07] Lucy: The second part of the bonus can be activated by making a deposit.
Lucy: [17:03:08] butterflyboogie: but where is the $100
Lucy: [17:03:40] butterflyboogie: of $25 correct?
butterflyboogie: can you read?
butterflyboogie: I said $25
butterflyboogie: not you
butterflyboogie: I said...
butterflyboogie: of $25 correct?
butterflyboogie: if I had not read it
Lucy: Yes that is the minimum deposit at all casino's.
butterflyboogie: you know what
butterflyboogie: keep it
Lucy: But you did not know that the second part could be activated by making that deposit.
Lucy: That is what I was referring to.
butterflyboogie: I play every night in the casino
butterflyboogie: in a casino
butterflyboogie: online
butterflyboogie: and i blog just about every night on casinomeister.com
Lucy: Is there anything else I can help you with?
butterflyboogie: you will miss my play
butterflyboogie: and this is a terrible referal on you guys
butterflyboogie: believe that
Lucy: I am sorry you feel that way.
Lucy: Is there anything else I can help you with?
butterflyboogie: just to let you know
Lucy: Ok.
butterflyboogie: this will be posted at
www.casinomeister.com right now
butterflyboogie: have a good day
Lucy: Ok then.
Lucy: I suggest you read the terms before playing, That would safe a lot of trouble.
Lucy: And for sure if it a time bonus.
butterflyboogie: I did read the terms Lucy
butterflyboogie: I did
Lucy: I understand you though.
butterflyboogie: there was nothing left in my account
butterflyboogie: it stated that you would get $100
butterflyboogie: if you made a $25 deposit
butterflyboogie: and the max cash out of it
Lucy: If you had read the terms correctly you would have seen that the bonus consists of two parts and that it has to be activated with a deposit and that the 100 would be available upon activation.
butterflyboogie: was 10 times the amount of the bonus
Lucy: If you had read the terms correctly you would have seen that the bonus consists of two parts and that it has to be activated with a deposit and that the 100 would be available upon activation.
butterflyboogie: when I went in there to promotions it was not there
butterflyboogie: no icon
butterflyboogie: nor was the $100 left in the account
butterflyboogie: so I IMMEDIATELY live chatted with you
butterflyboogie: and HERE WE ARE!!!
butterflyboogie: and now you are blaming me??????????/
butterflyboogie: that is ridiculous
Lucy: Is there anything else I can help you with?
butterflyboogie: no I will not waste any more time on you
Your chat transcript will be sent to
butterflyboogie2u@yahoo.com at the end of your chat.