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Another Rival (Ruby Royal) practical joke!

Discussion in 'Casino Complaints - Bonus Issues' started by De Beuker, Mar 22, 2010.

    Mar 22, 2010
  1. De Beuker

    De Beuker Senior Member

    Occupation:
    Production
    Location:
    Netherlands
    Ok, just got this beauty of a promotion from Ruby Royal.
    50 free, $1250 playthrough, $50 max. cashout and 5 minutes to clear the WR.

    Kewl, I did some calculations an thought the best strategy would be a 3 reel slot at $6.- per spin.
    A little over 200 spins should be possible in 5 min. time.

    But here comes the fun part: The slots appeared to be limited to 0.01 coinsize as max. bet, for the 3-reels I could bet 0.75 per spin max. :eek2:

    WHAHAHAHA!! Nice one! :notworthy:notworthy
     
    2 people like this.
  2. Mar 22, 2010
  3. oldtrvlagt

    oldtrvlagt Dormant account

    Occupation:
    Self Employed Travel Agent
    Location:
    Iowa
    Wait a minute...they gave you that amazing offer? I thought you were bonus banned (or maybe that's the same thing):lolup::lolup:
     
  4. Mar 22, 2010
  5. De Beuker

    De Beuker Senior Member

    Occupation:
    Production
    Location:
    Netherlands
    I am bonusbanned. Exept from RubyRoyal and Vegas Regal.
    RubyRoyal manually lifted the ban.:D

    But this is a useless promo ofcourse, you need to make 625 spins in 5 minutes on a 20 liner to complete WR.:eek:
    Or 1667 spins on Bars&7's...lol..:lolup:

    Impossible.
     
  6. Mar 22, 2010
  7. SlotMonster

    SlotMonster SoftSwiss Representative webmeister

    Occupation:
    Manager
    Location:
    Somewhere in eternity
    :lolup: :lolup: :lolup:
    I'd like to know the name of the girl or the guy who 'invented' this bonus :D
     
  8. Mar 22, 2010
  9. Roanan

    Roanan Banned User - abusive flamming - misogynist

    Occupation:
    Geek
    Location:
    Langley, BC...in Canada, eh?
    This is FRAUD

    I can't play at Rival and only open the threads about them to get them marked as 'read', and remind myself to never give them my business when/if they do start allowing Canadians, but this one caught my attention.


    Max bet=$2 (video slots)
    WR=$1250 (625 spins)
    Time= 300 seconds (including game load time)

    300/625=0.48 seconds/per spin

    in other words:

    TWO SPINS EVERY SECOND


    This is IMPOSSIBLE to achieve, therefore this promotion is FRAUDULENT
     
    1 person likes this.
  10. Mar 22, 2010
  11. all4greed

    all4greed Now we can do business.

    Occupation:
    Misc.
    Location:
    Pacific NW
    Why even bother making this a timed promotion? This could be the worst bonus of the year...
     
  12. Mar 22, 2010
  13. slotheadlizard

    slotheadlizard Senior Member

    Occupation:
    Movie mercandiser/Researcher
    Location:
    The Nati USA
    name

    St. Jude
     
  14. Mar 22, 2010
  15. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    My WR was 50x. :mad: 3.75 was the highest bet on 15-liners and 2.00 the highest on 20-liners.
     
  16. Mar 23, 2010
  17. Cant_Get_Right

    Cant_Get_Right Banned User

    Occupation:
    Work For Home
    Location:
    Atlanta
    I don't even know why anyone even plays at rival. Its plan to see they are struggling for cash. There's another thread http://www.casinomeister.com/forums/online-casinos/36925-recipe-making-bad-bonus.html where another rival casino. Is running a unbeatable promotion. IMHO, all rival casino should be boycott until they can get their act together. This includes Sloto Cash, Box24, etc. One spoil apple spoils a dozen. I wouldn't even take a free chip from any of them. You the player has the power to put a stop to all this foolishness. But you refuse to. I seen more thread about rival and their problems. Than any other casino software since joining. Some players will still play rival because of this reason or that.
     
  18. May 9, 2010
  19. butterflyboogie

    butterflyboogie Senior Member MM

    Occupation:
    Making Money
    Location:
    Casino Oblivion
    Ruby Royal Is Decietful..Read Chat

    Ruby Royal casino sent me an email regarding that they were giving me $500 to play with for 15 minutes. After that time what was left up to $100 would be given to you as a bonus if you made a deposit of atleast $25. I went on there and played and had over $300 left. I understood the bonus but when I went into the promotions to claim the $100 (knowing I would have to make a $25 deposit) there was no icon to click on, nor was the $100 left. I went to live chat and spoke with a woman name Lucy. I asked her the questions and she took FOREVER to answer. Finally she tells me that the bonus had expired. If it expired it was because she took forever to answer. I clicked on live chat within 2 minutes of the completed play. I was so irritated!! I have played at this casino so many times, but I will never play there again. Please guys, be careful...this casino is definately rogue in my eyes. I know I got irritated with her and I may appear rude towards the end, but I was so irritated at her "I don't give a flip attitude"! :mad:

    Transcript of chat:

    All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 2. The average wait is 43seconds. An operator will be with you shortly.

    You are now chatting with 'Lucy'

    Lucy: Welcome to Ruby Royal Casino Live Support. How may I assist you?

    butterflyboogie: Hi Lucy

    butterflyboogie: I am a little confused

    butterflyboogie: I played the $500 free

    butterflyboogie: and after the time ended I still had over $300 in my account

    butterflyboogie: I understand that the max is $100

    butterflyboogie: but there is nothing there

    Lucy: May I have your Login name and email address please?

    butterflyboogie: it took it back down to zero

    butterflyboogie: butterflyboogie

    butterflyboogie: This email is not visible to you.

    Lucy: One moment please.

    butterflyboogie: and there is nothing regarding it in my promotions

    Lucy: As I can see the bonus consists of two parts, The wagering requirements were met for part 1, You will be able to take 100 from your winnings to the second part.

    Lucy: The second part of the bonus can be activated by making a deposit.

    butterflyboogie: but where is the $100

    butterflyboogie: of $25 correct?

    Lucy: As soon as the second part is activated it will be added to the account, If you deposit 25 you will have 125 to play with.

    butterflyboogie: I will do that now

    butterflyboogie: then is there a playthrough requirement on that too?

    butterflyboogie: or not?

    Lucy: Now I see that the bonus expired 9 minutes ago, The deposit had to be done within the time limit of the bonus.

    Lucy: My apologies for this.

    butterflyboogie: what??????????????/

    butterflyboogie: I just finished

    butterflyboogie: and wanted to ask some questions

    butterflyboogie: I just finished!!!!!!!!1

    Lucy: The promotion expired at 16:57:11

    butterflyboogie: I just finished the damn thing

    butterflyboogie: and I contacted you

    butterflyboogie: I am reporting this to casinomeister

    butterflyboogie: what a freaking rip off!!!

    butterflyboogie: such a scam

    Lucy: I suggest you always read the terms of a bonus before playing, Especially if it is a time bonus.

    butterflyboogie: I am copying and posting this conversation on casinomeister as a warning to all the others

    butterflyboogie: I did read the damn rules

    butterflyboogie: and I asked you a question

    butterflyboogie: you were the one taking long to answer

    butterflyboogie: not me!!!

    Lucy: No, You did not know that a deposit had to be made.

    butterflyboogie: yes I did

    butterflyboogie: I told you $25

    butterflyboogie: GO BACK AND READ LADY

    butterflyboogie: but I did not see the $100

    butterflyboogie: in the account

    butterflyboogie: or in the promotions

    butterflyboogie: that is why I didn't know where it was and I asked you!!!!!!!!!11

    Lucy: One moment please.

    Lucy: One moment please.

    Lucy: As I can see you mentioned the 25 after I told you about it.

    Lucy: 17:02:53] Lucy: As I can see the bonus consists of two parts, The wagering requirements were met for part 1, You will be able to take 100 from your winnings to the second part.

    Lucy: [17:03:07] Lucy: The second part of the bonus can be activated by making a deposit.

    Lucy: [17:03:08] butterflyboogie: but where is the $100

    Lucy: [17:03:40] butterflyboogie: of $25 correct?

    butterflyboogie: can you read?

    butterflyboogie: I said $25

    butterflyboogie: not you

    butterflyboogie: I said...

    butterflyboogie: of $25 correct?

    butterflyboogie: if I had not read it

    Lucy: Yes that is the minimum deposit at all casino's.

    butterflyboogie: you know what

    butterflyboogie: keep it

    Lucy: But you did not know that the second part could be activated by making that deposit.

    Lucy: That is what I was referring to.

    butterflyboogie: I play every night in the casino

    butterflyboogie: in a casino

    butterflyboogie: online

    butterflyboogie: and i blog just about every night on casinomeister.com

    Lucy: Is there anything else I can help you with?

    butterflyboogie: you will miss my play

    butterflyboogie: and this is a terrible referal on you guys

    butterflyboogie: believe that

    Lucy: I am sorry you feel that way.

    Lucy: Is there anything else I can help you with?

    butterflyboogie: just to let you know

    Lucy: Ok.

    butterflyboogie: this will be posted at www.casinomeister.com right now

    butterflyboogie: have a good day

    Lucy: Ok then.

    Lucy: I suggest you read the terms before playing, That would safe a lot of trouble.

    Lucy: And for sure if it a time bonus.

    butterflyboogie: I did read the terms Lucy

    butterflyboogie: I did

    Lucy: I understand you though.

    butterflyboogie: there was nothing left in my account

    butterflyboogie: it stated that you would get $100

    butterflyboogie: if you made a $25 deposit

    butterflyboogie: and the max cash out of it

    Lucy: If you had read the terms correctly you would have seen that the bonus consists of two parts and that it has to be activated with a deposit and that the 100 would be available upon activation.

    butterflyboogie: was 10 times the amount of the bonus

    Lucy: If you had read the terms correctly you would have seen that the bonus consists of two parts and that it has to be activated with a deposit and that the 100 would be available upon activation.

    butterflyboogie: when I went in there to promotions it was not there

    butterflyboogie: no icon

    butterflyboogie: nor was the $100 left in the account

    butterflyboogie: so I IMMEDIATELY live chatted with you

    butterflyboogie: and HERE WE ARE!!!

    butterflyboogie: and now you are blaming me??????????/

    butterflyboogie: that is ridiculous

    Lucy: Is there anything else I can help you with?

    butterflyboogie: no I will not waste any more time on you

    Your chat transcript will be sent to This email is not visible to you. at the end of your chat.
     
  20. May 10, 2010
  21. all4greed

    all4greed Now we can do business.

    Occupation:
    Misc.
    Location:
    Pacific NW
    I responded to you in another thread about this since I didn't know there was an actual Ruby Royal thread. So I'll just copy it here...


    I've gone through this type of chat at least twice at different rivals. At one point, the rep told me to deposit 25 immediately, then when I questioned her again, she said to wait until the timed promo ran out.

    The rival casinos in general don't know how to run or explain these things correctly. I can see why you didn't want to deposit 25 when the balance showed zero. Are they so powerless that no one can manually credit a $100 bonus?
     

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