2 weeks to RESPOND is disgraceful, even more so from a "corporate entity".
The larger the company is, the more people they should have with the ability to at least respond to a claim such as this.
I appreciate that it will take some form of separating the wheat from the chaff in instances of "YOUR GAME IS CHEATING ME" etc claims, but this seems a perfectly reasonable, perfectly calm enquiry put forward in the right manner which they have just brushed off.
I don't buy the argument that just because they didn't create the game that there is no blame attached either, this is why we have the issues we have because casinos can just bring in any old rubbish from as many suppliers as they see fit, not test it and then get away with easily brushing aside any matters that arise from these games There should still be some personal level of responsibility if you are hosting a game on your own site.
The larger the company is, the more people they should have with the ability to at least respond to a claim such as this.
I appreciate that it will take some form of separating the wheat from the chaff in instances of "YOUR GAME IS CHEATING ME" etc claims, but this seems a perfectly reasonable, perfectly calm enquiry put forward in the right manner which they have just brushed off.
I don't buy the argument that just because they didn't create the game that there is no blame attached either, this is why we have the issues we have because casinos can just bring in any old rubbish from as many suppliers as they see fit, not test it and then get away with easily brushing aside any matters that arise from these games There should still be some personal level of responsibility if you are hosting a game on your own site.
