My winnings were from February they put my winnings back into my casino account on April 5 and gave me choices on how i could make a withdrawal. I will include the email in this post. I then have been told every week that the check is in the mail and would be here my the latest May 4. When it didnt arrive i called again and thats when they told me the funds were frozen because the bank found out it was gambling money. I have an appointment with an attorney on friday this just isnt fair its just down right dirty. Now as you see below they said i could withdrawal my funds into a click2pay or Eco card and that is what they even preferred me to do but they wouldnt let me put it into my eco card account.
Important note from the Jackpot Factorys VIP Lounge
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Dear Catherine,
As you know, the processing company that were working
with has been trying to get your funds back to you through
ACH and has been unsuccessful due to banking regulations
in the US.
As such, we have decided to reverse your withdrawal back into
your account. This will reflect in your account within 24 hours.
This move enables you to receive your funds, by using one of the
following easy options:
1) Click2Pay or EcoCard. These are our preferred banking methods.
2) Check. This option can take up to 12 business days.
I do understand that this situation is not the best situation, but please bear
with us and know that we are doing all we can to return your money in a timely manner.
Remember, if you have any questions about which option is right for you, feel free
to contact our VIP Support Team today.
Once again, I apologize for the delays and thank you in advance for your patience.
Best regards,
Kate Morgan
The VIP Lounge
Jackpot Factory
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