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Bitch and Moan Alljackpots tournament

Discussion in 'Casino Complaints - Non-Bonus Issues' started by lauram, Sep 16, 2008.

    Sep 16, 2008
  1. lauram

    lauram Dormant account

    Occupation:
    self employed
    Location:
    toronto
    I have over the past few months played a lot of these tourneys and have won a few also. On the weekend I placed first in a feeder tourney, as i went to play the final tourney monday am i got a error message casino closed down and im still trying to locate the tourney to play. The tourney last 2 days with rebuys
    so I know i didnt miss it as i already registered for it. I have contacted alljackpots by email and the rep here at cm their online chat keeps sending back error messages. Anyone else ever had this problem?
     
  2. Sep 16, 2008
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I have just looked at All Jackpots, and it seems OK now. The WSOS events are Open, but not showing as "in play". I didn't win anything, so am not included so I have no entry myself to test out.
     
  4. Sep 16, 2008
  5. lauram

    lauram Dormant account

    Occupation:
    self employed
    Location:
    toronto
    The rep just pm me so i will let them have a look at it. I could get up all the
    tourneys that are playing just not the one that i was registered for.
     
  6. Sep 17, 2008
  7. lauram

    lauram Dormant account

    Occupation:
    self employed
    Location:
    toronto
    resolved

    Thought i would post a copy of the email alljackpots sent me about this tourney. Normally when a tourney is canceled it shows just that in the tourney area but at least they did get back to me and offered me a spot in the 25k.
    thanks jp

    Dear Laura,
    Thank you for contacting All Jackpots Casino about the $10k tournament.
    Firstly, I would like to apologize for the delay in answering your email. The response to a number of our recent promotions has been bigger than we expected and as a result, our reply times are longer than usual.

    I regret to inform you that the $10k tournament was cancelled due to technical difficulties.

    However, I am pleased to inform you that the players who won a free entry to this tournament will receive a free entry to the $25k tournament instead.
    Kindly be advised that you should receive an email regarding this few days before the tournament starts.
    We wish you lots of luck and enjoyment!
    Don't forget that our Customer Service Desk is available 24 hours a day, 7 days a week to answer any question you may have. Our toll-free numbers and email addresses are listed below.
    Best Regards,

    Ronni
     
    2 people like this.

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