All Jackpots, what did I do wrong?

[Mavin1]

For some time I have read of members here that have bonus banned and wondered why a casino would do this. Lately I have had a nice little winning streak from All Jackpots and have been ecstatic that for once in my life of online playing I have been able to actually bring home some money that has been very helpful in our personal finances.

I have posted screenshots of my long time playing place and boasted on them, because I for once had gotten some return. Now I'm not talking big money here, just around $6k for the last 3 months. This has never ever happened to me.
Since I was hitting so well on Jungle 7's, I stuck to it as I was finding with the temperature meter being so high and the length of time spent on the slot was netting me some nice wins. My first withdrawal was $1,200, the second was $3,000 and now the last one will be $2,000.

Well shame on me for getting lucky, because now I have been labeled as having a playing pattern that the casino has this morning chastized me for and am punishing me for 30 days and then will review my account again at the end of the 30 days.

Here is the email I received this morning:


Dear Evelyn A,

After reviewing your account history, Casino management has decided to exclude your account(s) from promotional bonuses for the coming month. Given your gaming patterns, we believe that your participation in our promotions places you at an unfair advantage over our other players. Therefore, beginning on April 6 2010, at 12 pm GMT, you will be excluded from all promotions at our casino group. We will review your account again after 30 days of activity.

This applies to the account(s) listed below:
Vajr+++++++

You are welcome to continue to game at Jackpot Factory casinos.
Thank you for your cooperation in this matter, and if you have any
other questions, please don't hesitate to contact us.

Sincerely,

Alison Andersson
Casino Manager
The Jackpot Factory Group

This is the reply I have sent back to them:


Dear Alison Andersson,

Could you please explain what you mean by my gaming patterns? For the first time ever in my life I have won a little bit of money from you only because I got lucky and was hitting some nice wins on Jungle 7's. If you also look, I have lost a lot on it hoping for a small jackpot win, which I don't seem to be hitting that. I have for the first time ever decided to try and go for it and have deposited to many times and reversed to many times. I don't try to play for the $15k as I am affraid of losing the very little I have won, so I have only tried for the lessor amounts and have been blessed with some nice consistant wins that have kept me playing more than I usually would.
What I have won so far, another blessing, has helped to pay our property taxes, pre-pay my mother-in-laws funeral costs and was hoping to win enough while the game was hot to pay off our Home Depot bill.
But the last couple days the Jungle 7's slot has not been as kind to me and has been holding back the nice hits, so I have lost money back that I very well could have taken and ran with it.
So please, be kind enough to tell me what I have done wrong other than enjoying your casino to much when as I have said, for the first time been able to actually make some money rather than always giving it to the casino?
If you no longer want me to play with you, than just be kind enough to say so and I will go somewhere else.
Is it wrong for a player to want to win and if the player does win a little something, is it wrong to not want to spend it all back, but collect my winnings and pay for things that otherwise would be difficult to have taken care of?
Trust me, I am very happy to have won something nice for a change over this last couple months, but compared I'm sure to many players, my winnings are small, but to me they are big, when I live on social security and having a little windfall really helps.
I have even been boasting and printing screenshots of my wins on Casinomeister, which in a way is good promotion for you, not that you need it as I have always found this casino to be the best and that is why I have been with you for so long.
So what is wrong with my recent playing pattern? Is it because once I found a slot that was hot I stuck to it? Like I said, I lost plenty back to it as well.
The way I was thinking was if I keep playing 25 cents, I won't win much and would be really bummed if I hit a nice win. So I played mostly the 75 cents, which was better for the amount I was willing to risk and my play was lasting longer. If I got brave enough, I would play the $1.50, but when the slot wasn't giving anything back then I would become affraid of losing the precious amount I already had won.
So again, please be kind enough to explain what I have done wrong.

Sincerely,
Evelyn A


I mean really, just because of sticking almost exclusively to one slot and actually winning from it has made me a bad player that the casino frowns on?
Why is that wrong??????

 

[bb28]

That sucks Mavin and I can understand why you are upset with them......I would be too. Unfortunately they can do whatever they want, although it doesn't seem fair or warranted but hopefully when the 30 days is up they will review it and give you back bonuses or better yet if you keep playing you'll get even luckier without the bonuses.

I fixed your name......sorry.

 

[Mavin1]

It's not like the bonuses are anything anyways, I deposit say $35 and get $3.50, wow! It's the idea though, that if a player stays on one game because it's hot, then you will be punished for it.
I guess we are only to look at spending our money with casinos as purely entertainment and heaven forbid if we should think of making some money from it.

p.s. Why do people keep call me Marvin? I am totally a gal.

 

[Jasminebed]

I have to say, this is wrong on so many levels.

When I got lucky at 32Red last summer, they promoted me to VIP and offered me bigger and better bonuses!

After a bit of a bad run, and mostly from losing back a win I should have cashed out, they even popped $100 into my account to play Hitman, even though I was still well ahead lifetime at their casino.

My B&M publishes a newsletter with smiling winners. We see the scroll bars with the big jackpot wins. I was rooting for you with your series of screenshots...even inspired some Jungle Sevens play of my own.

I hope they at least give you the courtesy of a decent reply to a very well written email.

 

[Mavin1]

Well I guess this is their way of telling a player to move on, if not, it's the message I get. Maybe I will go back to 32Red and give them my play.
I was totally stunned to have hit Jungle 7's so well, but as I told them it took a lot of money to get those hits, although most of it was from winnings being played back which did decrease my deposits, shame on me!
With a slot like Jungle 7's, Couch Potato and High 5, you rarely see the meter so hot and they are "High Variance" to the extreme.
I was finding that the longer I could stay on it the big hits would always roll back around. When these games are cold according to the meter, you will rarely see the good hits.

I'll go stand in the corner now, where's my dunce cap?

 

[Pinababy69]

Well I guess this is their way of telling a player to move on, if not, it's the message I get. Maybe I will go back to 32Red and give them my play.

Unfortunately Mavin, the 32Red Group is one of those that doesn't allow US players. They withdrew from the US market shortly after UIGEA came into effect.

And as to the situation with Jackpot Factory....what a load of BS. Playing patterns? Please...you deposited, and you got lucky. Nothing more than that. All I can say is times must be tough if they feel the need to ban you from their whopping 10% bonuses.

Myself, I never went back to them after their Inspirational Stories advertising debacle. And I was a regular player there...but that was just a personal choice. I would have still thought they were one of the better options available to US players.

No casino is obligated to give you bonuses...but that email is like a slap in the face because you got lucky and won. I've never understood why any casino would "bonus ban" the average type player/small depositor...and a slots player to boot. Makes no business sense.

 

[Mavin1]

Ah, but the fortunate thing is I am already a member of 32Red. . I will check and see if I'm still active, if not, I have been registered with every MG out there, so I have many choices of those I know I am still active with.

I agree, for a small player of slots the email is a slap in the face and I guarantee it won't happen again.

 

[De Beuker]

Its sad Mavin, they really know how to kill your buzz from the winnings.
I know how it feels, I'm labelled a bonus-abuser/advantage player at many casinos also.
And just as you. I play slots only.

Those REAL bonus abusers, the ones you'll hardly ever find anymore, have done more psychological damage than they can possibly imagine.
Because of their activities that mostly took place many, many years ago, when there were still EV+ bonuses, too many online casinomanagers are now suffering from the 'Bonus Abuser Syndrome'.
They see bonusabusers everywhere, on every corner of the street, under the bed, under every brick, they dream about them every night (awful nightmares ofcourse), and wake up screaming and sweating all over.

Sad, very sad. These managers need help.
They badly need a shrink!
But they have to admit themselfs that they have a problem.
There's not much we can do.
All we can do is move on to another casino.
And hope the manager there is not suffering from the same syndrome.

I mean, Jungle 7's, high variance to the extreme!
Playing patterns??? Yeah right......

 

[Mavin1]

Its sad Mavin, they really know how to kill your buzz from the winnings.I know how it feels, I'm labelled a bonus-abuser/advantage player at many casinos also.
And just as you. I play slots only.

Yep, definately killed my buzz! However I think they flipped the switch on the slot also as the last two days, for it being at it's boiling point on the meter, I was getting absolutely nothing, just cherries and mixed bars over and over. When the yellow 7 and a coin would line up the third coin would hit and then bump off the win line. This happened every time a 25x combo came up the last two days, with the exception of only one at the lowest win symbol. Then it went back to spin, bling, bling, bump.....

Guess that'll teach me!

Those REAL bonus abusers, the ones you'll hardly ever find anymore, have done more psychological damage than they can possibly imagine.
Because of their activities that mostly took place many, many years ago, when there were still EV+ bonuses, too many online casinomanagers are now suffering from the 'Bonus Abuser Syndrome'.
They see bonusabusers everywhere, on every corner of the street, under the bed, under every brick, they dream about them every night (awful nightmares ofcourse), and wake up screaming and sweating all over.

Too funny!!!!!

Sad, very sad. These managers need help.
They badly need a shrink!
But they have to admit themselfs that they have a problem.
There's not much we can do.
All we can do is move on to another casino.
And hope the manager there is not suffering from the same syndrome.

I mean, Jungle 7's, high variance to the extreme!
Playing patterns??? Yeah right......

Oh yeah, I have a playing pattern, it is play this slot off and on for 9 years of losing and then switch to 3 months of winning. My sure fire system!

 

[Mavin1]

Received a reply from All Jackpots, see below. Wow, now it's perfectly crystal clear why I am considered an advantage player......



Dear Evelyn,


Thank you for contacting All Jackpots Casino about the promotion issue.


The Casino management has reviewed your account and decided to exclude you from the promotions 30 days. However this does not prevent you from winning and withdrawing the any amount of money you may win.

You are more then welcome to continue playing at the casino, and unlike promotional credits your winnings do not have to be played through before you can withdraw them.

Don't forget that our Support Team is available 24 hours a day, 7 days a week to answer any question you may have. Our toll-free numbers and email addresses are listed below.



Best Regards,
Ziv



All Jackpots Casino Customer Service
A Jackpot Factory Casino

 

[silcnlayc]

However this does not prevent you from winning and withdrawing the any amount of money you may win.

Withdraw, withdraw, withdraw...That'll teach'em...go back and kick some tush!

.

 

[Mavin1]

Yep, that's probably why I am in the dunce corner , I have been withdrawing. But I think they have turned off my win button. To bad, because it's going to POP anytime, if it hasn't already.

 

[all4greed]

I've never heard of anyone abusing a 10% bonus on such low deposit amounts so that's a first. Also, how do you have a playing pattern on a 1 line slot game with a max bet of 3 coins?

Just sounds like casino speak for you are winning too much money and we would like you to take your business elsewhere.

Your screenshots have been good and it was nice to see you betting max (3) coins!

 

[takethemoney]

Do they have a rep here? I wonder if he / she is gonna have the balls to come and address this or if they are like 90% of the casinos out there and just don't give a damn what people think? The attitudes of these casinos are slowly but surely sending them into the abyss. Apparently there are just too many fish out there to care. These casinos must have an endless stream of new, fresh meat players. They can apparently afford to not care.

 

[AussieDave]

90% of the casinos out there and just don't give a damn what people think?

Casinos are like this because 90% of players keep returning and putting up with their crap.

casinos (not all), treat their players with little appreciation or respect. They set ambiguous rules, don't stand by their word unless it's in writing; even then some will try to get out of it. And when a player has the fortune of cashing out, can make it a nightmare of hoop jumping to get their rightful winnings.

In affect players are at the mercy of the casinos.
Why is this so? You may ask.

I suppose because although players will b!tch and moan about casino XYZ they'll return and deposit, instead of going some place else.

As an analogy it's like going to a restaurant, finding a fly in the soup, roaches on the floor and going home b!tching about it. But returning to the same restaurant finding the same critters and the same cr#p service. The movie Groundhog Day (Bill Murray) comes to mind.

Doing nothing gives the message you don't care if:

• You don't get paid within industry accepted time frames.
• Your a loyal player and you get bonus banned.
• Your forced to jump through hoops.
• Casinos sets min/max cash-in requirements on bonuses and insane play through requirements.
• Rules are set to a win win for casinos.
• Ect...ect

IMO until players take a stand and vote with their feet, we'll keep seeing all the above.

Behavior like this doesn't happen at B&M casinos (least not those I attend) and it shouldn't occur at online casinos either.

Cheers



Dave

 

[skiny]

Do they have a rep here? I wonder if he / she is gonna have the balls to come and address this...

If she has balls I'd really rather she stayed where ever she is.

 

[Mavin1]

I've never heard of anyone abusing a 10% bonus on such low deposit amounts so that's a first. Also, how do you have a playing pattern on a 1 line slot game with a max bet of 3 coins?

Just sounds like casino speak for you are winning too much money and we would like you to take your business elsewhere.

Your screenshots have been good and it was nice to see you betting max (3) coins!

Honestly, I have never had such a thing happen to me either. When you deposit, there is an automatic pop out that says, congratulations you have been awarded your bonus, yes, 10%, don't opt for it, don't ask for it, it's just automatic. Mine are always $2.70, $3.50, $7.50 at the most.

But, I highly doubt that the puny bonus is the issue here. Reading between the lines of this passive chastizment really says that because I have won some money, playing the same slot, day after day, unrelentingly because I realized the big hits as I said would eventually and regularly come back around and they did, many times, that they will be watching me from now on.

Normally I always skipped around, winning a little here and losing a little there, but never making more than a $350 WD only very occasionally.

As a long time player I have gotten fed up with this result and when I had seen Jungle 7's was paying off, I pretty much stuck to it only jumping back and forth to City of Gold and rarely ventured out on a few multiline slots.

So because I changed my personal habit on how I usually go about losing, I decided to go about winning, which you have to strike while the iron is hot, so to speak and I knew Jungle 7's was hot.

What I see is a loophole in the losing cycle which is sometimes sticking with the same game when it's hitting. Now I know this is not the norm, as this slot is very hard to win on and any wins are pretty minimal on small wagers unless you get the multiplier coins. So even though I was betting max many times, I wasn't betting max coins, which is $3, only a few times I dared to play $2, which is very risky if you don't get any hits spin after spin. At the lower play I was able to endure the long dry spells and be there when the temp guage bumped up a degree.

On one bump, I hit 3 or 4 of the bigger wins, but that is just being in the right place at the right time.
There is no advantage play to this, it was just logical that what goes around comes around and the big hits do come around and I was getting some of them.

They're lucky I wasn't playing $3 throughout this whole cycle, I probably would have exceeded the highest jackpot prize many times over, but I wasn't willing to take that chance.

 

[takethemoney]

Casinos are like this because 90% of players keep returning and putting up with their crap.




Cheers



Dave

You have a very good point. And if we can't realisticly play for the possibility of winning money, why deposit? If we are just playing for recreation, the casinos have fun mode.

 

[kmartinusa]

This is just plain stupid.

In my mind, B&M casinos provide a much better overall experience than online. Of course, I'm speaking of the games, the ambiance, the sounds, the comps, the entertainment, the rooms, the "get away" factor, etc, etc.

The only thing that is "value added" that online casinos have to offer is bonuses. Oh, and the convienence.

It is incredibly shortsighted to tick off any player, much less one who seems to be honest and just in it for the entertainment who just happened to actually win a little!

I know that 32 Red pretty much sets the standard as to how players should be treated, but unfortunately they are unavailable to me and the op. Casinos should be greatful for any player, particularly US players who have to go to all of the research, time, trouble and risk, percieved or otherwise that our friends overseas simply do not have. Not to mention that we all have to wait days or longer for any winnings that we happen to try to withdraw.

In any competitive business, the only difference between one equal commodity and another is service. You can even screw this up occasionally if you'll recognise and fix the problem and make it right.

These guys were given a couple of chances and blew it both times. Why in the world would one so completely unnecessarily lose a long term customer? Particularly when the math always works in the casinos favor?

This is just stupid.

 

[Mavin1]

So true Kmartinausa, this putting me on notice has ticked me off. I don't care about the measely little bonus but like I stated earlier, it's like telling me we're watching you. Bad enough to have Big Brother in all other aspects of our lives, now we have to tolerate it from places we play at! A casino should be a place of fun and enjoyment, an escape from the daily drudge.

This will always leave me with the feeling that someone will be looking over my shoulder. So how can I enjoy spending my money in a Big Brother casino?

 

[kmartinusa]

If the day comes when online gambling is legitimized in the US, I for one will have a long memory. There will always be turds but there will also be places who take care of us.

I used to chase bonuses, but given the landscape am satisfied playing somewhere that I trust and who takes good care of me. I was also bonus and promotion banned just last week from one of two places that I still play regularly. (accredited here) I emailed them because I stopped getting emailed offers, and they sent a response that indicated that they were aiming promotions more at slot players rather than VP players, which I can kind of understand.

I wasn't really upset because it didn't come at the heels of a win and I don't play for bonuses anyway. I'll take one on occasion if the terms are right, but I'm not really actively looking for them.

Kevin

 

[chuchu59]

Received a reply from All Jackpots, see below. Wow, now it's perfectly crystal clear why I am considered an advantage player......



Dear Evelyn,


Thank you for contacting All Jackpots Casino about the promotion issue.


The Casino management has reviewed your account and decided to exclude you from the promotions 30 days. However this does not prevent you from winning and withdrawing the any amount of money you may win.

You are more then welcome to continue playing at the casino, and unlike promotional credits your winnings do not have to be played through before you can withdraw them.

Don't forget that our Support Team is available 24 hours a day, 7 days a week to answer any question you may have. Our toll-free numbers and email addresses are listed below.



Best Regards,
Ziv



All Jackpots Casino Customer Service
A Jackpot Factory Casino

Oh JF,

Please enlighten me on what you have replied. Mavin (Evelyn) wrote to you in the search of answers and you provide her with trash nothing of which was not in the first email you sent her.

Let's continue bumping this thread until the forum rep decides to give an account of what happened.

 

[AussieDave]

In my mind, B&M casinos provide a much better overall experience than online.

B&M casinos are regulated, they face BIG fines if they don't follow gaming board regulations.

I'd hoped with MGS casinos eCOGRA would have closed that gap. But alas that's not so.

Unless a casino holds a proactive mindset to self regulation like 32Red, which not many casinos do, players at MGS casinos run the gauntlet in varying degrees as the OP clearly demonstrates.


Cheers



Dave

 

[RedAndi]

If the day comes when online gambling is legitimized in the US, I for one will have a long memory. There will always be turds but there will also be places who take care of us.

I used to chase bonuses, but given the landscape am satisfied playing somewhere that I trust and who takes good care of me. I was also bonus and promotion banned just last week from one of two places that I still play regularly. (accredited here) I emailed them because I stopped getting emailed offers, and they sent a response that indicated that they were aiming promotions more at slot players rather than VP players, which I can kind of understand.

I wasn't really upset because it didn't come at the heels of a win and I don't play for bonuses anyway. I'll take one on occasion if the terms are right, but I'm not really actively looking for them.

Kevin

I don't understand that at all....if a B&M said they were going to treat their slot players better than VP players I would walk away.

 

[kmartinusa]

I don't understand that at all....if a B&M said they were going to treat their slot players better than VP players I would walk away.

The B&M casinos that I frequent do treat VP play different than Slot play for comp points. I know this going in and it's fine and understandable. I'm always on the lookout for a better value, but this is pretty much the norm as I've found.

The reason that I said that I can kind of understand my situation is that I realize that the casinos make more money off of slot players and thus they have made the business decision to throw their bonus money at them.

I didn't say that I agreed with the decision, just that I understand what I believe to be behind it.

I have not played there since. I have made my own business decision. I'm not angry with them because they are perfectly free to make whatever decisions that they want and I'll make mine. This isn't the first casino that I've quit getting promos from. I have played at FL for probably close to 10 years and the same thing happened there, but I never asked why, I just went away. I thought that at some point I'd get a "we miss you" offer or something but it's been over a year now and I haven't.

What I can't understand is why the OP was treated like this given that she plays slots, which is where they make their money and particularly since they waited until she finally won something to jack with her. That is a completely ignorant, ridiculously shortsighted and just plain mean on Jackpot Factory's part. Maybe they have made the decision to look out for players who win enough that based on their playing level the casino will never get it back. Who knows, but either way she was treated like crap.

The stupid part is that they likely would over time at least get some of it back from her if they had handled it right. To me, the right thing is to make a big deal about it and maybe even throw a bonus at her. Now they've probably at least lost that opportunity from her and at worst has this thread to deal with.

Kevin