All British Casino, how easy the verification proccess is?

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
Been suspended at Grosvernor for 5 days as the safer gambling team want to talk to me about deposit levels
but never call me, been on live chat 6 times now and will be closing the account today if they dont call.
Been looking at somewhere else to play and quite like the look of All British, does anyone have anything good
or bad to say about them,would like to know how easy the verification proccess is, I believe they do electronic
verification, I dont mind sending the normal documentation but dont want to get into heavy SOW requests.
Any comments appriciated
 
Best Casino of the year 2019 and 2020 - All British Casino is reviewed here at Casinomeister

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Been suspended at Grosvernor for 5 days as the safer gambling team want to talk to me about deposit levels
but never call me, been on live chat 6 times now and will be closing the account today if they dont call.
Been looking at somewhere else to play and quite like the look of All British, does anyone have anything good
or bad to say about them,would like to know how easy the verification proccess is, I believe they do electronic
verification, I dont mind sending the normal documentation but dont want to get into heavy SOW requests.
Any comments appriciated

To be honest not really used the casino group but i should they are rated one of the best.

You must have read all the positive comments about the group and the Rep Jan who is great is always here if you need help.

They also do that weekly comp for cash prizes on here.
 

Luckyscouser45

Head honcho
MM
Joined
Aug 13, 2018
Location
No mans land
Been suspended at Grosvernor for 5 days as the safer gambling team want to talk to me about deposit levels
but never call me, been on live chat 6 times now and will be closing the account today if they dont call.
Been looking at somewhere else to play and quite like the look of All British, does anyone have anything good
or bad to say about them,would like to know how easy the verification proccess is, I believe they do electronic
verification, I dont mind sending the normal documentation but dont want to get into heavy SOW requests.
Any comments appriciated
All good trustworthy verification was around 24 hours For me. Withdrawls are fast and also weekend withdrawls lots of games all around one of the best
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Signed up with them , seem good, deposited and won £100, live chat say I am ok to withdraw, they dont need docs at the moment.when I join a new casino(which isnt very often), i aways try and do a withdrawal to see if
it goes through ok.
You won’t have a issue.
Even when you reach the docs stage it can be done in hours, mine took longer as I’m a heathen with technology and downloading and sending stuff.
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
Signed up with them , seem good, deposited and won £100, live chat say I am ok to withdraw, they dont need docs at the moment.when I join a new casino(which isnt very often), i aways try and do a withdrawal to see if
it goes through ok.

That is my only bugbear about the group, live chat ALWAYS say you don't need to send any documents, then you get an email from the verification department asking for them.
Currently having hassle with Hyper about something, did a withdrawal this morning, got sent a massive list of documents I needed to send, some of which are closed accounts from months ago, managed to get it all together and sent, and they sent another one for Ecopayz, which wasn't mentioned in the first email, and I have no access to as I don't have the phone number any more and when I try to login it tries to send a verification to my phone. I used the Ecopayz account once, back in December. No doubt Jan will sort it, but its annoying. On the upside, Jan is an excellent rep, and instead of having a massive argument with customer service like I would have elsewhere I've just left it knowing if it can be sorted, he will.
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
oh, so it gets better

I hope this email finds you well,

Thank you for sending in your documents, I just need to request you to send the following again please,

For your virtual MasterCard can you access the page that shows the card and the card owners name on the same page ,

Also can i ask you to please send in another proof of address as unfortunately we are not able to accept monzo statements for this.


No page on the app with both the card and my name on, not that I can see anyway.
I don't have any other acceptable proof of address, a bank statement is fine anywhere else and the exact same one has been used before at L&L :(
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
That is my only bugbear about the group, live chat ALWAYS say you don't need to send any documents, then you get an email from the verification department asking for them.
Currently having hassle with Hyper about something, did a withdrawal this morning, got sent a massive list of documents I needed to send, some of which are closed accounts from months ago, managed to get it all together and sent, and they sent another one for Ecopayz, which wasn't mentioned in the first email, and I have no access to as I don't have the phone number any more and when I try to login it tries to send a verification to my phone. I used the Ecopayz account once, back in December. No doubt Jan will sort it, but its annoying. On the upside, Jan is an excellent rep, and instead of having a massive argument with customer service like I would have elsewhere I've just left it knowing if it can be sorted, he will.
I had to send my skrill and bank acc, cards used and numbers mate.
And your correct about live chat, but Jan told me they don’t always cross check between brands.
Was taking me a while before jan intervened.
was sorted fast tho and paid out the same day and in my bank.
sometimes the chat reps can’t sort it for you, luckily we have jan here who is genuinely a nice guy and super efficient.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
oh, so it gets better

I hope this email finds you well,

Thank you for sending in your documents, I just need to request you to send the following again please,

For your virtual MasterCard can you access the page that shows the card and the card owners name on the same page ,

Also can i ask you to please send in another proof of address as unfortunately we are not able to accept monzo statements for this.


No page on the app with both the card and my name on, not that I can see anyway.
I don't have any other acceptable proof of address, a bank statement is fine anywhere else and the exact same one has been used before at L&L :(
Speak to Jan mate, I had similar and dealt with him direct via PM on here and was sorted in hours.
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
I had to send my skrill and bank acc, cards used and numbers mate.
And your correct about live chat, but Jan told me they don’t always cross check between brands.
Was taking me a while before jan intervened.
was sorted fast tho and paid out the same day and in my bank.
sometimes the chat reps can’t sort it for you, luckily we have jan here who is genuinely a nice guy and super efficient.

Its not the cross checking, I know you have to verify at each, but theres been a couple of times I've gone on and asked after a withdrawal is the account fully verified, and do they need anything else sending for the withdrawal, they say they will check with the verification department, come back a few minutes later, say, no, we have everything we need, you don't need to send anything over, then a few hours later get an email asking for cards etc.

I know when I first joined I wanted to send documents over after I made my first deposit (or thereabouts) and they wouldn't let me, insisting I didn't need to send anything over, which is why I don't bother trying now. Usually its fine but recently I've got rid of a load of cards, accounts and stuff that I wasn't using or didn't need, I had 14 credit cards and 4 bank accounts, so I just got rid of them all and opened a couple of new accounts. I'm probably going to buy somewhere in the next couple of years so didn't want casino transactions showing up on previous bank accounts :)
 

bamberfishcake

Senior Member
MM
Joined
Jan 8, 2019
Location
Essex
That is my only bugbear about the group, live chat ALWAYS say you don't need to send any documents, then you get an email from the verification department asking for them.
Currently having hassle with Hyper about something, did a withdrawal this morning, got sent a massive list of documents I needed to send, some of which are closed accounts from months ago, managed to get it all together and sent, and they sent another one for Ecopayz, which wasn't mentioned in the first email, and I have no access to as I don't have the phone number any more and when I try to login it tries to send a verification to my phone. I used the Ecopayz account once, back in December. No doubt Jan will sort it, but its annoying. On the upside, Jan is an excellent rep, and instead of having a massive argument with customer service like I would have elsewhere I've just left it knowing if it can be sorted, he will.

Agree with that about live chat.

Did not find them that helpful with the March Challenge promo recently. Came to Jan but whilst i appreciate all he does for CM he must be swamped as my posts and pm's dont get the replies. Went back to live chat where the agent said they would try and help, obviously asked someone and said i need to go back through Jan but he is a very busy man.

Last i heard it was being credited last Monday but nothing since.

I hate chasing and dont like being ignored. Not saying i am being ignored but not getting the replies makes me feel that way.

So yes, whilst Jan seems a top bloke he also seems swamped, maybe its the situation or general workload but live chat not so helpful for me.
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
They have had problems with the platform this week, and I think the week before they were launching PnG, so know he's been busy.
To be fair, while the sites were down the other day I had a withdrawal paid, which I wasn't expecting considering every site was down.
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
Getting rather pissed off with the verification department now. They keep asking for a screenshot of the virtual card, I sent this over and they have kept asking for a screenshot. What part of I CANT send one do they not understand.

8116ss.jpg

They have also asked more than once for the screenshot to have my name on, despite being told the screen for the virtual card doesn't have my name on, as clearly shown above ffs
 

misstrouble

Girl of your nightmares
Joined
Jan 17, 2019
Location
brighton
oh, so it gets better

I hope this email finds you well,

Thank you for sending in your documents, I just need to request you to send the following again please,

For your virtual MasterCard can you access the page that shows the card and the card owners name on the same page ,

Also can i ask you to please send in another proof of address as unfortunately we are not able to accept monzo statements for this.


No page on the app with both the card and my name on, not that I can see anyway.
I don't have any other acceptable proof of address, a bank statement is fine anywhere else and the exact same one has been used before at L&L :(
What bank is it? Revolut made me a statement stating which cards belonged to me. They accepted that .
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
What bank is it? Revolut made me a statement stating which cards belonged to me. They accepted that .

Yes it's Revolut, how long did that take?
It shouldn't make any difference though. A photo of a physical card is acceptable, therefore a photo of the screen should be acceptable, especially when it shows a screenshot cannot be taken.
 

Guntis

Senior Member
Joined
Dec 29, 2017
Location
United kingdom
Getting rather pissed off with the verification department now. They keep asking for a screenshot of the virtual card, I sent this over and they have kept asking for a screenshot. What part of I CANT send one do they not understand.

View attachment 128612

They have also asked more than once for the screenshot to have my name on, despite being told the screen for the virtual card doesn't have my name on, as clearly shown above ffs

Try the option below. I know, it's a hassle but it's the only way to get it done...

how-to-take-screenshot-from-mobile-banking.png
 
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