shereelim13
Dormant account
- Joined
- Mar 21, 2016
- Location
- UK
I've posted my message to RyanABC, the rep for All British Casino below, followed by his response. I would like to hear the views of the casinomeister membership here. From my point of view All British Casino have a win-win situation here as I was betting more than £5. If I lost all my money, they would have kept my deposit. If I won, they voided my winnings and kept my deposit too. You can see why these terms and conditions are so profitable for the casino. I have never withdrawn from All British Casino despite depositing over £1,000, and to add insult to injury, the VIP Manager personally congratulated me on my win. It was not until AFTER I had spent time sending in my documents that my deposit and winnings were removed. I think the order of the account checks could be improved here.
I'm not challenging the voiding of my winnings. I understand I bet over the limit, but I do object to them keeping my deposit too. Their terms and conditions do not state that your cash balance is used first, when playing at the casino you only have a single balance that consists of your deposit and bonus. The terms and conditions do not state your cash can be withdrawn anytime, so I can't see how they can try and use that excuse of cash vs bonus.
I'm not challenging the voiding of my winnings. I understand I bet over the limit, but I do object to them keeping my deposit too. Their terms and conditions do not state that your cash balance is used first, when playing at the casino you only have a single balance that consists of your deposit and bonus. The terms and conditions do not state your cash can be withdrawn anytime, so I can't see how they can try and use that excuse of cash vs bonus.
Hi Ryan,
I have an account at All British Casino. My username is xxxxxx. I have an ongoing complaint, and your support team have made their position final. I have therefore been forced to look elsewhere on the internet for help and found the casinomeister forum where you are a member.
I recently deposited for a bonus you sent via email. I managed to complete the wager requirement for the bonus, but I broke your bet limit as it has recently been reduced from 10% of bonus to a fixed £5. I understand you have to void my winnings but I do not think it is right that you have kept my deposit as well.
Support have quoted the following "Clause 21" term to me: "When receiving a bonus the maximum allowed bet is £5 per spin until the wagering requirements have been met. In the event that bets of larger amounts have been made All British Casino reserves the right to forfeit the bonus and any winnings."
This term makes no reference to my deposit.
On top of this, I am a UK registered customer, and you are a UK regulated casino, bound by UK Law. In UK law, if you rescind a contract, then we are supposed to be restored to the positions we were in as if the contract was never made - that is, just before the point I received the bonus. This would leave my deposit in my account.
To resolve this complaint I would like you reinstate my deposit to my account.
Thanks
Sheree
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