Hi,
I recieved a responce from Superior, re-opening my account and expaining they could find no faults on my account.
--------------------------------------------------------------------------
Hi Matthew,
Thank you for your patience with this matter.
Your account has been reviewed by Superior's management. It appears that Rival's intra-network security closed your account without notifying us. Here at Superior Casino we try make all our decisions ourselves and this is a rare case in which we were not consulted before an action took place with an account.
With that said, your account will continue to be active at Superior Casino. From our perspective there is no ground for Rival to close your account.
We apologize for the inconvenience and hope you will enjoy our casino once again.
Sincerely,
xxxxxxx xxxxx
Superior Casino Host
------------------------------------------------------------------------
Again, thank you KK for contacting Superior, I would have had no way to get this done otherwise. Spending your own time helping with this was a genuinely nice thing to do. Thanks to Superior for being reasonable and at least checking.
I guess I still have a black mark somewhere though, as Superior will have only changed their records as opposed to the global Rival database (as VWM predicted).
I asked Superior if their findings could be passed back to Rival, but I'm not overly hopefull. In all the time we have seen Rival online, I don't think I've ever even seen a Rival rep, never mind respond to concerns.
This has got to change if they want to continue to grow, and not piss off everyone on the planet.
This just shows that Rival DESERVE their place in the "not recommended" section of the rogue pit. It seems Rival HQ will make up any excuse to get rid of a player they don't like when there is actually nothing at fault other than Rival wanting rid of them. It seems they don't even care if they have to resort to libel, and keeping false data, as they feel the ends justify the means.
They don't like it when PLAYERS use the same philosophy though, and use whatever means they can get away with to achieve their ends, which for a player is usually winning money from the house.
It also shows that previous promises to "review" the decision were nothing more than a pack of lies, and it was only when KK contacted them that an actual review took place.
BTW, Superior casino are LYING.
Evidence.
Well, right from the start, the story was this:-
I contacted live chat -
--------------------------------------------------------------------------
All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 31seconds. An operator will be with you shortly.
You are now chatting with '******'
******: Welcome to casino Live Chat. How may I help you?
mclee321: Hi, my username is xxxxxxx and my e-mail address is xxxxxxxxx@xxxxxx My superior account (and a few other rival accounts) has been locked out. I was just checking why
******: Your patience is appreciated. I will be with you shortly.
mclee321: Thanks ******
******: We are currently extremely busy. Please be patient I will be with you shortly. I apologize for this delay.
mclee321: Its no problem
******: I will be right with you.
******: The accounts have been closed due to charge backs.
mclee321: ******, that can' be right, i only deposit via moneybookers. I've only ever made 1 credit card deposit.
mclee321: And i've certainly never charged back.
******: I'm sorry my mistake the reason the accounts were closed was a decision made by management.
Clearly, Superior KNEW the account was locked, and WHY it was locked.
After several weeks of debate, they come up with this:-
Your account has been reviewed by Superior's management. It appears that Rival's intra-network security closed your account without notifying us. Here at Superior Casino we try make all our decisions ourselves and this is a rare case in which we were not consulted before an action took place with an account.
With that said, your account will continue to be active at Superior Casino. From our perspective there is no ground for Rival to close your account.
We apologize for the inconvenience and hope you will enjoy our casino once again.
What a load of bollocks, just as one would expect from Rival white label casinos.
Not only did they KNOW right from the start, but when Matthew contacted chat, management CONFIRMED the decision made by the Rival system, even though they explained it not as a chargeback, but as a "management decision".
Whilst they may have been persuaded to reverse this decision, there is no way they can claim IGNORANCE what happened in the first place, which they are trying to PRETEND by implying that they "were not notified", and only found out about this "rare case" when KK intervened with one of his contacts.
This is simply "passing the buck", and trying to heap ALL the blame on Rival, whereas the management of Superior clearly WERE "notified" almost as soon as this lockout happened, even if this was only by the initial support incident, and it's reply.
Superior ONLY "did the right thing" because of the continuing pressure and poor PR, and I bet Rival themselves intend doing NOTHING about this incorrect accusation filed on their database unless something FORCES them to.