All accounts locked at Rival White Labels - no explanation

I agree mclee321. If you've been locked out due to a charge back they should provide the details of the charge back and why they no longer want your business.

You should then have a chance to state your case.

My concern is, card information including name and address is personal information. Customers have legitimate reasons to advise their card companies to deny payment, whether it's online casinos or every day stuff.

So, they say you have a charge back, from where and how do they know this?

How is this information gathered, they won't tell you , correct? Card companies don't provide lists of charge back's so the only logical way must be shared information between the software provider and their skins. Does it move further down the chain? Legally it shouldn't.

I'm not sure if you still have money sitting in your accounts but if so they should refund the remainder at the very least.

I bet this is why casinos don't like to reveal how they can know this kind of action. The penalties can be quite severe, but can only be enforced if you can find out WHO broke the law, and make the appropriate complaint. It is not usually the operator, but the processor, and the ONLY way they can LEGALLY know about a chargeback is where it happened on another transaction that they processed for the player. Unlike casinos, these processors ARE within reach of the regulators, many are based here in the UK, and are regulated by the FSA.
 
...Nobody in the casinos will give me the time of day.
I think the casino has the right idea.

They don't want your business (as is their right)... get over it and move on.


(added)

P.V. said:
If you've been locked out due to a charge back
His account was NOT closed because of a chargeback. The Rep mis-spoke and corrected themselves in the same breath (according to the chat transcript that has been posted).
The account in question was closed because of a "Management Decision". According to the OP that is only reason given.
 
.....

One of the Rival Casinos when logging in claims "your account has been linked to fraudulent action in our database"

.....I'm sorry but how can I let this go. I say again, I have done nothing remotely improper.

...... The account in question was closed because of a Management Decision". According to the OP that is only reason given.

See bolded portion of OP quote above....
 
Rival; ...the account was not locked by chargebacks...

That leaves only one logical answer; they don't like people who accept their promotions.

Rival; ...the casino reserves the right to deny promotions...


The most likely reason that they do not come forward with this is that they feel that admitting it (to mclee321) will do more harm than good to their reputation.
 
Rival; ...the account was not locked by chargebacks...

That leaves only one logical answer; they don't like people who accept their promotions.

Rival; ...the casino reserves the right to deny promotions...


The most likely reason that they do not come forward with this is that they feel that admitting it (to mclee321) will do more harm than good to their reputation.

How can you kill something that is already dead:confused:
 
I think the casino has the right idea.

They don't want your business (as is their right)... get over it and move on.


(added)


His account was NOT closed because of a chargeback. The Rep mis-spoke and corrected themselves in the same breath (according to the chat transcript that has been posted).
The account in question was closed because of a "Management Decision". According to the OP that is only reason given.

You are begining to look foolish and refuse to even attempt to answer my question. I've stated several times when I log in a message claims I've been linked to a fradulend action.

Take a look a the screenshot, no doubt you'll ignore it with another belligerent responce.

If there is even a question of fradulent action I feel I should be given a reason why so I can correct it.

Why were you droning on about American law anyway? I live in Ireland (not part of the US the last time I checked). The Casino is licensed in the Curacao eGaming Licensing Authority, also nothing to do with the US.

Why you are constantly backing the actions of the Casino is beyond me. You already know you are wrong, and don't have the courage to admit this. It's time for you to move on I think.
 
The most likely reason that they do not come forward with this is that they feel that admitting it (to mclee321) will do more harm than good to their reputation.

Like VWM says, how is that even possible? :confused:

When I think about the fact that Rival used to be my preferred casino, and that after all that's happened just within the last year, I can't recall the last time I made a deposit on a Rival casino, these types of threads don't make it more likely that things will change.
 
Mclee - I think most of us agree that the casino should tell you what the problem is in more detail e.g chargeback, multiple accounts etc. You may need to PAB (providing Max accepts it)

Don't let the thread get ugly. Channel your anger at the casino where it belongs.
 
Point taken Nifty.

Lots0 - Posts directed at you were made in moments of fustration, If you have a problem with me or my issue then thats fair enough. It's an open forum after all.

I considered a PAB, but after I've vomited 4 pages of bile out on this thread I wouldn't blame Max'd if he told me to shove it.

I was hanging on to see if anything came of KK's query. Thanks everyone again for the replies.
 
I was hanging on to see if anything came of KK's query. Thanks everyone again for the replies.
I chased up the rep again at the weekend, and got an answer back early this morning indicating they (Superior) are still looking into this and they will let you (or me) know when they have the full answer.
Sorry, they didn't give any clue on timescales.

I just ask that everyone remain patient and let the investigation run it's course. Speculation and criticism is pointless and not doing anyone any favours.
Thanks.

KK
 
Lots0 - Posts directed at you were made in moments of fustration, If you have a problem with me or my issue then thats fair enough. It's an open forum after all.

Nothing personal. :)

The screen shot you gave is a standard text message that ALL management closed accounts will receive. In other words, the text message is not specific to YOU.

The only thing you have posted here is that it was a "Management Decision".

Lets be honest here, the only time management closes an account, without there being chargebacks, is when the casino suspects fraud of some kind.

No... the casino is not going to tell you or make public what they suspect, for security reasons... They never ever do.

IMO you really only have two options.

You can try to convince the casino to look at your account again and do another review. But once the casino decides to cut off communication (as in your case) the decision has been made and usually won't get changed. However, maybe KK's contact can help, in this case.

Or

Drop it and move on.

Sorry, like I said, nothing personal... it's just the way I see it.
 
Nothing personal. :)

The screen shot you gave is a standard text message that ALL management closed accounts will receive. In other words, the text message is not specific to YOU.

The only thing you have posted here is that it was a "Management Decision".

Lets be honest here, the only time management closes an account, without there being chargebacks, is when the casino suspects fraud of some kind.

No... the casino is not going to tell you or make public what they suspect, for security reasons... They never ever do.

IMO you really only have two options.

You can try to convince the casino to look at your account again and do another review. But once the casino decides to cut off communication (as in your case) the decision has been made and usually won't get changed. However, maybe KK's contact can help, in this case.

Or

Drop it and move on.

Sorry, like I said, nothing personal... it's just the way I see it.


Having an account closed because management feel they can't make enough money from you is one thing, but this is a CLEAR indication that on the Rival central database, Matthew is recorded as a FRAUDSTER. This is not JUST an issue about a management decision, information about fraudsters is shared INDUSTRY WIDE, so Matthew CANNOT just "walk away" from this, as it may cause problems in the future, and with casinos other than Rival.

What is needed is NOT the account reopened, but to be closed for the CORRECT reason, and for this to be PROPERLY RECORDED on their database.

At the moment, whilst they have VERBALLY admitted this was not about chargebacks, which were a mistake, this has NOT been recorded on the database, where this mistake still exists.


It would be interesting to know WHERE this database resides, as this could be a breach of the Data Protection Act if it is NOT held in Curacao along with the servers.
 
Having an account closed because management feel they can't make enough money from you is one thing, but this is a CLEAR indication that on the Rival central database, Matthew is recorded as a FRAUDSTER. This is not JUST an issue about a management decision, information about fraudsters is shared INDUSTRY WIDE, so Matthew CANNOT just "walk away" from this, as it may cause problems in the future, and with casinos other than Rival.

What is needed is NOT the account reopened, but to be closed for the CORRECT reason, and for this to be PROPERLY RECORDED on their database.

At the moment, whilst they have VERBALLY admitted this was not about chargebacks, which were a mistake, this has NOT been recorded on the database, where this mistake still exists.


It would be interesting to know WHERE this database resides, as this could be a breach of the Data Protection Act if it is NOT held in Curacao along with the servers.

To be honest I didn't think about their data base. However, I don't think RIVAL cares much about the DPA, but I could be wrong.

But again, getting 'real', this is RIVAL we are talking about.. The idea that they are going to adjust or change anything is reaching, imo.

I also think any reputable casino manager would be 'cautious' of any kind of a list from RIVAL and not just take RIVALS word... for anything.
 
To be honest I didn't think about their data base. However, I don't think RIVAL cares much about the DPA, but I could be wrong.

But again, getting 'real', this is RIVAL we are talking about.. The idea that they are going to adjust or change anything is reaching, imo.

I also think any reputable casino manager would be 'cautious' of any kind of a list from RIVAL and not just take RIVALS word... for anything.

Given some of the "barmy" decisions made by "reputable casino managers" in the past, it seems they would listen to their ASTROLOGERS, let alone Rival, when it comes to kicking out a player.

There have been some truly astonishing misconceptions used as arguments for excluding a player, voiding winnings, or bonus banning. The worrying thing is that some members of igher management seem to BELIEVE this BS, and take some convincing that it is "total bollocks".

I am sure that if Rival contributed a list of "known fraudsters" from it's database to an industry wide database, any casino checking their players against this would believe that if their player turned up as listed, they ARE a fraud, and would be dealt with as such, which usually entails NO RIGHT OF APPEAL against the determination.

Even in THIS case, despite management finding out and admitting this was a mistake, they STILL want rid of this player, and have simply dug up "right to refuse admission", because they STILL don't trust their OWN security team when they admit to it being a mistake.

It is rather like being wrongly accused of being a "kiddie fiddler", you can have charges dropped, get found not-guilty, yet you will NEVER clear your name in the eyes of some, whatever happens. It seems almost the same when casino players are "flagged for fraud", the mud sticks, and can NEVER be completely washed away. This is therefore a VERY SERIOUS accusation to make against a player, more so when this accusation is circulated to OTHER operators, as has been done in this case.

If this case was REALLY resolved, not only would they have admitted the mistake, but they would be welcoming the player back on the SAME terms as existed BEFORE the mistake happened, and all references to this mistaken accusation would have been purged from the system.

It looks to me like they think this player is REALLY a fraud, but now that their evidence has been reviewed, can no longer PROVE it, not even internally. Despite this, they WILL not change their "gut feeling", and they have merely reclassified this player as a "clever fraudster that was too good for us to catch him at it, but we 'just know' he did it, so he remains flagged & banned".
 
I still think that they locked him out because of bonuses.

Although, I must admit most other casinos just tell the customer that they can still play but not recieve bonuses. So I could be wrong about it being related to bonuses. :confused:

This is a curious topic. I hope KK comes through with his connections at Rival so this case can be closed.
 
This is a curious topic. I hope KK comes through with his connections at Rival so this case can be closed.
I got another e-mail from the Superior rep last night saying it had all been cleared up by Rival HQ.
But he said that before, so I'm not holding my breath.
I'll wait until mclee321 confirms if this is so.

No explanation was given (I didn't really expect one) and all he said was that the player's account at Superior was re-opened; no mention was made about accounts at other Rivals.

KK
 
Hi,

I recieved a responce from Superior, re-opening my account and expaining they could find no faults on my account.

--------------------------------------------------------------------------
Hi Matthew,

Thank you for your patience with this matter.

Your account has been reviewed by Superior's management. It appears that Rival's intra-network security closed your account without notifying us. Here at Superior Casino we try make all our decisions ourselves and this is a rare case in which we were not consulted before an action took place with an account.

With that said, your account will continue to be active at Superior Casino. From our perspective there is no ground for Rival to close your account.

We apologize for the inconvenience and hope you will enjoy our casino once again.

Sincerely,

xxxxxxx xxxxx
Superior Casino Host
------------------------------------------------------------------------

Again, thank you KK for contacting Superior, I would have had no way to get this done otherwise. Spending your own time helping with this was a genuinely nice thing to do. Thanks to Superior for being reasonable and at least checking.

I guess I still have a black mark somewhere though, as Superior will have only changed their records as opposed to the global Rival database (as VWM predicted).

I asked Superior if their findings could be passed back to Rival, but I'm not overly hopefull. In all the time we have seen Rival online, I don't think I've ever even seen a Rival rep, never mind respond to concerns.

This has got to change if they want to continue to grow, and not piss off everyone on the planet.
 
Hi,

I recieved a responce from Superior, re-opening my account and expaining they could find no faults on my account.

--------------------------------------------------------------------------
Hi Matthew,

Thank you for your patience with this matter.

Your account has been reviewed by Superior's management. It appears that Rival's intra-network security closed your account without notifying us. Here at Superior Casino we try make all our decisions ourselves and this is a rare case in which we were not consulted before an action took place with an account.

With that said, your account will continue to be active at Superior Casino. From our perspective there is no ground for Rival to close your account.

We apologize for the inconvenience and hope you will enjoy our casino once again.

Sincerely,

xxxxxxx xxxxx
Superior Casino Host
------------------------------------------------------------------------

Again, thank you KK for contacting Superior, I would have had no way to get this done otherwise. Spending your own time helping with this was a genuinely nice thing to do. Thanks to Superior for being reasonable and at least checking.

I guess I still have a black mark somewhere though, as Superior will have only changed their records as opposed to the global Rival database (as VWM predicted).

I asked Superior if their findings could be passed back to Rival, but I'm not overly hopefull. In all the time we have seen Rival online, I don't think I've ever even seen a Rival rep, never mind respond to concerns.

This has got to change if they want to continue to grow, and not piss off everyone on the planet.

This just shows that Rival DESERVE their place in the "not recommended" section of the rogue pit. It seems Rival HQ will make up any excuse to get rid of a player they don't like when there is actually nothing at fault other than Rival wanting rid of them. It seems they don't even care if they have to resort to libel, and keeping false data, as they feel the ends justify the means.

They don't like it when PLAYERS use the same philosophy though, and use whatever means they can get away with to achieve their ends, which for a player is usually winning money from the house.

It also shows that previous promises to "review" the decision were nothing more than a pack of lies, and it was only when KK contacted them that an actual review took place.

BTW, Superior casino are LYING.

Evidence.

Well, right from the start, the story was this:-

I contacted live chat -
--------------------------------------------------------------------------
All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 31seconds. An operator will be with you shortly.

You are now chatting with '******'
******: Welcome to casino Live Chat. How may I help you?

mclee321: Hi, my username is xxxxxxx and my e-mail address is xxxxxxxxx@xxxxxx My superior account (and a few other rival accounts) has been locked out. I was just checking why

******: Your patience is appreciated. I will be with you shortly.

mclee321: Thanks ******

******: We are currently extremely busy. Please be patient I will be with you shortly. I apologize for this delay.

mclee321: Its no problem

******: I will be right with you.

******: The accounts have been closed due to charge backs.

mclee321: ******, that can' be right, i only deposit via moneybookers. I've only ever made 1 credit card deposit.

mclee321: And i've certainly never charged back.

******: I'm sorry my mistake the reason the accounts were closed was a decision made by management.

Clearly, Superior KNEW the account was locked, and WHY it was locked.

After several weeks of debate, they come up with this:-


Your account has been reviewed by Superior's management. It appears that Rival's intra-network security closed your account without notifying us. Here at Superior Casino we try make all our decisions ourselves and this is a rare case in which we were not consulted before an action took place with an account.
With that said, your account will continue to be active at Superior Casino. From our perspective there is no ground for Rival to close your account.

We apologize for the inconvenience and hope you will enjoy our casino once again.

What a load of bollocks, just as one would expect from Rival white label casinos.

Not only did they KNOW right from the start, but when Matthew contacted chat, management CONFIRMED the decision made by the Rival system, even though they explained it not as a chargeback, but as a "management decision".

Whilst they may have been persuaded to reverse this decision, there is no way they can claim IGNORANCE what happened in the first place, which they are trying to PRETEND by implying that they "were not notified", and only found out about this "rare case" when KK intervened with one of his contacts.

This is simply "passing the buck", and trying to heap ALL the blame on Rival, whereas the management of Superior clearly WERE "notified" almost as soon as this lockout happened, even if this was only by the initial support incident, and it's reply.

Superior ONLY "did the right thing" because of the continuing pressure and poor PR, and I bet Rival themselves intend doing NOTHING about this incorrect accusation filed on their database unless something FORCES them to.
 
Same here ...I haven't played at any rival apart from superior ages ago and I don't think I will.

Anyway, good to know OPs name has been cleared but I wouldn't go back there if I were mclee321 :)

It's a bit like with an apology in court. Victim will always be happy to hear it, but it doesn't make them friends as the damage has already been done.
 

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