Now, I mostly play at independant Rivals (Spartan Slots, Black Diamond etc), but I have have still been playing at Superior Casino, because they have some decent offers and (always for me) cashed out quickly.
Just to set the scene - I only ever play slots. I often take a bonus, but not always. I've always played through bonus requirements with a great deal of playthrough on top. I've only made 1 or 2 withdraws at Superior, compared to 25 odd deposits. The withdraws were probably $500. I've never chargedback, and wouldn't dream of doing so. I don't grind out bonuses after a big win, all my slot bets are between 80cent and $3.
I attempted to log in on Friday (Superior) and was imformed my account was locked. Checking the other white labels (that I don't really play at), I was also locked out of those. I've not played at Superior for over a week, and my last cashout was a month ago at the very least.
I contacted live chat -
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All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 31seconds. An operator will be with you shortly.
You are now chatting with '******'
******: Welcome to casino Live Chat. How may I help you?
mclee321: Hi, my username is xxxxxxx and my e-mail address is xxxxxxxxx@xxxxxx My superior account (and a few other rival accounts) has been locked out. I was just checking why
******: Your patience is appreciated. I will be with you shortly.
mclee321: Thanks ******
******: We are currently extremely busy. Please be patient I will be with you shortly. I apologize for this delay.
mclee321: Its no problem
******: I will be right with you.
******: The accounts have been closed due to charge backs.
mclee321: ******, that can' be right, i only deposit via moneybookers. I've only ever made 1 credit card deposit.
mclee321: And i've certainly never charged back.
******: I'm sorry my mistake the reason the accounts were closed was a decision made by management.
mclee321: I don't understand, what could I possibly have done? I deposit, I mostly lose. I occasionally withdraw. Any particular reason?
******: I am sorry to inform you but the casino reserves the right to deny promotions to anyone, without disclosing the reason why.
mclee321: Promotions? My account is locked, I not really asking about promotions.
******: The account was locked by management and the reason therefore is not disclosed why.
mclee321: Forgive me, but you first claimed I made a fraudulant act, a chargeback, which I didn't. Then I get get no explanation as to why my accounts is locked at all. I don't want to fight with you ******, I know you have guidelines to follow, but can anyone tell me why?
******: I apologize for the previous statement made but the reason the account was closed was a decision by management and we as support do not know the reason why this was made. You can however send an email to support@superiorcasino.com inquiring why this decision was made by management and you will be replied as soon as possible per email.
mclee321: Ok thank you ******. I really don't understand the Rival companies sometimes, it like the management go out of their way to alienate genuine playes. Hope you have a better night following this ******, see you.
******: Thank you for using Live Support. Should you have any future questions, please contact us again.
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So I'm accused of making chargebacks, then told thats not the reason and I can't be told what the reason is. They really have hired some special people to manage these casinos.
I e-mail support as advised (no rep here), asking why I had been banned from playing, mentioning the confusing reports I had from live chat. Inevitabily I recieved -
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Dear xxxxx,
We have checked our records and as we can see, you were already
informed by the representative that assisted you in chat that the
account was not locked by chargebacks but based on decisions made by
management.
We are sorry to inform you that your account will remain closed.
The casino reserves the right to refuse membership in the casino to any
applicant or to suspend an existing member's playing privileges without
notice or cause at The casino's sole discretion.
Sincerely,
Superior Customer Support
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So who knows what they thought I did. If they accused me of making chargebacks, then retracted it, what other fantasy reason could they be using.
I don't want to play here ever again, I just want to make them look incompetent. The monkeys who make these policies, be it managers at Superior or Rival, are truly the most uneducated, brain damaged morons I've ever expeirenced.
Seeing them rogued, would also be nice.
Just to set the scene - I only ever play slots. I often take a bonus, but not always. I've always played through bonus requirements with a great deal of playthrough on top. I've only made 1 or 2 withdraws at Superior, compared to 25 odd deposits. The withdraws were probably $500. I've never chargedback, and wouldn't dream of doing so. I don't grind out bonuses after a big win, all my slot bets are between 80cent and $3.
I attempted to log in on Friday (Superior) and was imformed my account was locked. Checking the other white labels (that I don't really play at), I was also locked out of those. I've not played at Superior for over a week, and my last cashout was a month ago at the very least.
I contacted live chat -
--------------------------------------------------------------------------
All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 31seconds. An operator will be with you shortly.
You are now chatting with '******'
******: Welcome to casino Live Chat. How may I help you?
mclee321: Hi, my username is xxxxxxx and my e-mail address is xxxxxxxxx@xxxxxx My superior account (and a few other rival accounts) has been locked out. I was just checking why
******: Your patience is appreciated. I will be with you shortly.
mclee321: Thanks ******
******: We are currently extremely busy. Please be patient I will be with you shortly. I apologize for this delay.
mclee321: Its no problem
******: I will be right with you.
******: The accounts have been closed due to charge backs.
mclee321: ******, that can' be right, i only deposit via moneybookers. I've only ever made 1 credit card deposit.
mclee321: And i've certainly never charged back.
******: I'm sorry my mistake the reason the accounts were closed was a decision made by management.
mclee321: I don't understand, what could I possibly have done? I deposit, I mostly lose. I occasionally withdraw. Any particular reason?
******: I am sorry to inform you but the casino reserves the right to deny promotions to anyone, without disclosing the reason why.
mclee321: Promotions? My account is locked, I not really asking about promotions.
******: The account was locked by management and the reason therefore is not disclosed why.
mclee321: Forgive me, but you first claimed I made a fraudulant act, a chargeback, which I didn't. Then I get get no explanation as to why my accounts is locked at all. I don't want to fight with you ******, I know you have guidelines to follow, but can anyone tell me why?
******: I apologize for the previous statement made but the reason the account was closed was a decision by management and we as support do not know the reason why this was made. You can however send an email to support@superiorcasino.com inquiring why this decision was made by management and you will be replied as soon as possible per email.
mclee321: Ok thank you ******. I really don't understand the Rival companies sometimes, it like the management go out of their way to alienate genuine playes. Hope you have a better night following this ******, see you.
******: Thank you for using Live Support. Should you have any future questions, please contact us again.
--------------------------------------------------------------------------
So I'm accused of making chargebacks, then told thats not the reason and I can't be told what the reason is. They really have hired some special people to manage these casinos.
I e-mail support as advised (no rep here), asking why I had been banned from playing, mentioning the confusing reports I had from live chat. Inevitabily I recieved -
------------------------------------------------------------------------
Dear xxxxx,
We have checked our records and as we can see, you were already
informed by the representative that assisted you in chat that the
account was not locked by chargebacks but based on decisions made by
management.
We are sorry to inform you that your account will remain closed.
The casino reserves the right to refuse membership in the casino to any
applicant or to suspend an existing member's playing privileges without
notice or cause at The casino's sole discretion.
Sincerely,
Superior Customer Support
--------------------------------------------------------------------------
So who knows what they thought I did. If they accused me of making chargebacks, then retracted it, what other fantasy reason could they be using.
I don't want to play here ever again, I just want to make them look incompetent. The monkeys who make these policies, be it managers at Superior or Rival, are truly the most uneducated, brain damaged morons I've ever expeirenced.
Seeing them rogued, would also be nice.