Aladdins Gold Casino

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
I finally got a small withdrawal and was told that I needed to send in docs because I used a credit card a while back . I deposited and withdrew 99% of the time with Usemywallet, but for some unknown reason, they want new documents. I am mystified about this since I belong to all three sister casinos and I have already confirmed my identity a long time ago and sent in updated ones again a while ago..

To say that the government requires this due to laundering money issues, is a little farfetched in my book.. When has the government been interested in a few hundred dollars?? I mean, is this the best the casino can do to keep your money longer??

Our banks and government doesn't blink an eye until the transaction is over $10,000 and credit card companies flag anything over $5,000....so what is it?

I have withdrew a few times from all these sister casinos without a problem and all of a sudden...it becomes one..

I think it is time these casinos get with the program and quit jerking us around....

Rant over....docs sent...money better be in account quick now that they have kept it for 5 days ...geezes...

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oldtrvlagt

Dormant account
Joined
Mar 31, 2007
Location
Iowa
You have a VERY valid point. I have thought this for a long time. If you play at one and your docs are verified why do you need to jump through hoops at each "sister" site when they are all under one umbrella? I think it holds true not only with RTG, but, Rival as well. If a company has 2 or 10 why not verify a person just once?
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
If you play at one and your docs are verified why do you need to jump through hoops at each "sister" site when they are all under one umbrella
That is the issue. We were told right here on the forum I believe that if you join a "sister" site, you do not need to send in additional documents.


Just because someone used a credit card a while back...should not trigger new docs request NOW...Puleez...! Especially when withdrawing to an ewallet...geezes...

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silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
Possession of any credit cards used - scan or photocopy of both sides of each card

These documents can be scanned, faxed or even photographed with a digital camera.

When sending us the copies of your credit card please obscure the middle eight digits of the long number on the front of the card and the CV2 number on the back. Any information you send us is kept in the strictest confidence and stored in a highly secure environment in an encrypted format.
I did this and I got this back...still trying to meet their unrealistic expectations because the only way you can mark out these numbers is to PRINT them out, scratch out the numbers and then SCAN them in to send. I sent in the ORIGINAL copies and they are saying I cut them?? Please, they were clear as the day with sun shining..DELAYS< DELAYS< DELAYS....I did the same EXACT thing with all the documents but for some reason, these were not accepted but the ones they chose not to accept were in the SAME format..
Thank you for sending us the documents we requested, unfortunately we have been
unable to update your account status to verified for the following reasons:

Proof of ID - Approved
Proof of address - Approved
Proof of possession of credit cards - copies are cut and also I can see that
some copies cover other ones. Please re-scan original cards, do not photocopy them and also please make sure that whole cards are visible.
Now they are saying NOT to photocopy, but how else can the digits be marked out when you have to copy the cards, print them, mark out the numbers and then SCAN them...dear lord...can any casino make it any harder to withdraw after being a member for YEARS???

/
 

aceking123

Ueber Meister
Joined
Mar 4, 2008
Location
uk
hello had the same problem myself , im now getting bored of every possible way they can side step , they always say its for yet another reason even if youve accounts at the others ,Thank you for sending us the documents we requested, unfortunately we have been
unable to update your account status to verified for the following reasons:

Proof of ID - Approved
Proof of address - Approved
Proof of possession of credit cards - copies are cut and also I can see that
some copies cover other ones. Please re-scan original cards, do not photocopy them and also please make sure that whole cards are visible................ :thumbsup:then they will tell you thats its legal department its all a load of crap tbh just try to get the stuff sorted then close the account )
 

cheetahwind

Senior Member
Joined
Aug 16, 2009
Location
Iowa
You can use a simple program such a microsoft paint to blackout the numbers without rescanning. That's how I do vs having to waste the paper to do it. i think that's what there looking for.
 

just play

closed account
Joined
Jan 27, 2006
Location
USA
Just cut a piece of white paper and put it over the numbers you don't want them not to see. It's easy. :)

p.s...I forgot this was part of Club World (I get them and their sisters mixed up with Rushmore and their sisters)...it's strange to see them do this?
 
Last edited:

just play

closed account
Joined
Jan 27, 2006
Location
USA
Just because someone used a credit card a while back...should not trigger new docs request NOW
I'm confused....How did you deposit this time? With or without a credit card? If without a credit card, which credit card do they need? One you used a long time ago? And when was the last time you made a withdrawal?
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
just play:I'm confused....How did you deposit this time? With or without a credit card? If without a credit card, which credit card do they need? One you used a long time ago? And when was the last time you made a withdrawal?
I deposited the last bunch of times with usemywallet. I withdrew with usemywallet. My first withdrawal this month there. Tight as crap. The credit cards were used a while back, ONCE each only) I have belonged to Clubworld for a LONG time and have had docs verified a few times already.

Since I have not withdrawn this month from Aladdins except for this one time..I guess they got nervous over a few hundred...I have NO idea what it is they want. It has now been almost a week of trying to accomodate them in what they want...and I am failing their test at every turn it seems.

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rockycatt

meistercatt
Joined
Oct 26, 2008
Location
Boston
i cut small pieces of black or colored tape to cover the cv # and the middle ones then take a pic and e mail it to them ,i have to send more than one transmission because of the size of the attachments
good luck they'l sing a different tune when its leagleized here in the states
 

GGW Laurie

Paleo Meister (means really, really old)
Joined
Jun 16, 2006
Location
In the Beautiful South !!
Silk, contact Tom by phone and he will prolly get this taken care of for you, its better to contact him that way then by pm on here, it works for me when ever i need help with something and he/ they wouldnt want to lose a good customer such as yourself...........................laurie
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
Silk, contact Tom by phone and he will prolly get this taken care of for you, its better to contact him that way then by pm on here, it works for me when ever i need help with something and he/ they wouldnt want to lose a good customer such as yourself...........................laurie
Thanks, will do! I did pm him twice now here and no answer...so I guess I will call now..

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Marie2473

Dormant account
Joined
Oct 2, 2008
Location
Sweden
Do what I did, take a pice of paper and attatch it with tejp over the middle digits and then scan, just then send in the copy by email - always worked for me!
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
I would like to say that Tom did come through and all is well! Waiting for it to hit my account.

Thank you!

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vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
hello had the same problem myself , im now getting bored of every possible way they can side step , they always say its for yet another reason even if youve accounts at the others ,Thank you for sending us the documents we requested, unfortunately we have been
unable to update your account status to verified for the following reasons:

Proof of ID - Approved
Proof of address - Approved
Proof of possession of credit cards - copies are cut and also I can see that
some copies cover other ones. Please re-scan original cards, do not photocopy them and also please make sure that whole cards are visible................ :thumbsup:then they will tell you thats its legal department its all a load of crap tbh just try to get the stuff sorted then close the account )
I did this and I got this back...still trying to meet their unrealistic expectations because the only way you can mark out these numbers is to PRINT them out, scratch out the numbers and then SCAN them in to send. I sent in the ORIGINAL copies and they are saying I cut them?? Please, they were clear as the day with sun shining..DELAYS< DELAYS< DELAYS....I did the same EXACT thing with all the documents but for some reason, these were not accepted but the ones they chose not to accept were in the SAME format..Now they are saying NOT to photocopy, but how else can the digits be marked out when you have to copy the cards, print them, mark out the numbers and then SCAN them...dear lord...can any casino make it any harder to withdraw after being a member for YEARS???

/
You can use a simple program such a microsoft paint to blackout the numbers without rescanning. That's how I do vs having to waste the paper to do it. i think that's what there looking for.
Just cut a piece of white paper and put it over the numbers you don't want them not to see. It's easy. :)

p.s...I forgot this was part of Club World (I get them and their sisters mixed up with Rushmore and their sisters)...it's strange to see them do this?
i cut small pieces of black or colored tape to cover the cv # and the middle ones then take a pic and e mail it to them ,i have to send more than one transmission because of the size of the attachments
good luck they'l sing a different tune when its leagleized here in the states
Do what I did, take a pice of paper and attatch it with tejp over the middle digits and then scan, just then send in the copy by email - always worked for me!

No WONDER this entire documents thing is falling into disrepute. Bits of coloured paper, tape, photocopy or not to photocopy, copies covering copies.

Casinos, explain IN PLAIN ENGLISH what is needed from the outset, and quit sending out cryptic refusals of what are really PERFECTLY LEGIBLE DOCUMENTS, but just not quite to your exact specifications.

NO-ONE can produce something to an exacting standard WITHOUT PROPER INSTRUCTIONS!!!


The requirements here for a passport photo are pretty exacting, but the home office do NOT simply send them back and say "the photo is unclear, please send another" time and time again. They issue a leaflet with the application form with the EXACT REQUIREMENTS for what is regarded as a valid photo, and some of these are what people might NEVER think of unless they have been told - for example, you CANNOT smile, nor wear glasses. Even certain hair styles are banned, it must be styled to reveal the full face. There are also specifications for the colour and style of the background to the photo, and lighting conditions.
There is NOTHING about how, for a casino, you produce an EDITED image of a credit card with the 8 central numbers and CCV removed, and this thread has revealed that everyone has their own way of achieving this, some are accepted, and others not, seemingly without logic.

Scanning & editing using software seems to be OK, yet it is also said by casinos that "photoshopped" images are not accepted, and I'll bet MANY players have been mistakenly accused of fraud because they have tried to give the casino what they want, but have also protected THEMSELVES by editing out what THEY believe is both irrelevant (for ID checking purposes by casinos), and highly "personal" data from these documents.
 

mr_allan2003

Dormant account
Joined
Jan 3, 2010
Location
991406 u.s.a.
same story here

i'm having exactly the same experience right now w/ lucky red...i just chatted w/ their rep at livechat & here's the transcrpt.

The following is a transcript of your chat session.
General Info
Chat start time Jan 3, 2010 4:49:26 PM EST
Chat end time Jan 3, 2010 5:15:39 PM EST
Duration (actual chatting time) 00:26:13
Operator Dawson



Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Dawson'
Dawson: Hello - how can i help?
j a quinzon: is ivet available
Dawson: The cahiers aren't in at this time, they are back in 08:00 UK time
Dawson: I can try and help you.
j a quinzon: can i leave a message for the cashier dept.
Dawson: Certainly, I can pass it on for you.
j a quinzon: its about my cash'
j a quinzon: -in
j a quinzon: can u help me
Dawson: I can try, but we don't have access to the cashier systems but i will try my best
j a quinzon: ok...so can u give me an update
Dawson: All I can see on my system is that the withdrawal is still pending.
j a quinzon: ok
Dawson: Have you been told to resend your ID as the one you sent in December they couldn't read it
Dawson: so that hasn't been approved
j a quinzon: i have twice already
j a quinzon: very clear scans & even a photograph
Dawson: I'm not sure they have received the second email then. If you still have it, i would suggest you resend
j a quinzon: i know they have..so no need to resend
Dawson: Ok then - Maybe they will see it tomorrow when there back in.
j a quinzon: what i'm wondering about is why my w/drawal is being reversed back to my balance
Dawson: From what i can see on the notes is that the ID and docs haven't been approved by the cashier, that's why it keeps getting declined.
j a quinzon: are you guys having problems w/ your company, like w/ payouts
Dawson: Not that I am aware of.
j a quinzon: i just came from the casinomeister forums & it seems like i'm not the only one being given the runaround
j a quinzon: what can u say about that?
Dawson: If your verification forms aren't verified then withdrawals won't be made. We are regulated and have been going for 5 years with 3 casinos, so to be in business that long and one of the top online casinos we must be doing something right.
Dawson: We have over 2 million players who have downloaded our software. Unfortunately you can't please everybody
j a quinzon: yes, as long as you don't engage in delaying or w/holding cash-outts, no
Dawson: We follow very strict security procedures, and we see this as better customer service, as we our helping protect our players.
j a quinzon: i've been playing online since 1997 & haven't had any problems w/ cashing out
j a quinzon: why suddenly w/ your casino?
Dawson: Lucky red is only a few months old we launched it in 2009
Dawson: So i don't know how you played since 1997
j a quinzon: when i deposited, somebody from your staff even gave me a call to verify if i really deposited
Dawson: We verify all depsoits to confirm that the player has made the deposit, that is another security feature.
j a quinzon: & when that player ,who you verified by phone,...doesn't that tell you something
Dawson: Yes - but we still follow strict security calls - What happens if somebody stole your credit card but also knew your address and date of birth. We have to then make sure that any money deposited dosen't go to a thief
j a quinzon: that he is really the person & he lives in the address registered..of course he has to submit his i.d. ,copy of utility bill, etc.
j a quinzon: can the thief also be inside my house & answer the phone when u call?
Dawson: Most people put down cell phone numbers, or they could just gives us there own phone number, but still use your address. How would we know which house they were in?
j a quinzon: right...try to answer your question...how will you know?
j a quinzon: do not disguise the intent to delay payment w/ apparently strict security measures,pls
Dawson: Exactly thats why we ask for the ID! We're jsut going round in circles here, Plain and simpy, if the cashier is not happy with your documents, they will reject any withdrawals. I have asked you to resend them, but you have refused, i am trying to help you by telling you the quickest way to get your winnings.
j a quinzon: & i have done what you are saying i should do
j a quinzon: i don't think you 're able to help me anyway
Dawson: Well then lets just end the conversation now then
j a quinzon: i'm just trying to get your opinion
j a quinzon: hey, don't be sore...
j a quinzon: not good for customer service
Dawson: I'm not sore... I'm just explaining our procedures, they are set in stone and there is no other way around them
j a quinzon: but as you wish...bye

it's my first cash=in at any rtg...although i haven't gotten an email reply 2 days running now, i'm still hoping for the best......
 

mr_allan2003

Dormant account
Joined
Jan 3, 2010
Location
991406 u.s.a.
lucky red is cool, afterall !

:thumbsup:after a week or so of being given a hard time w/ my verification, i finally decided yesterday to p.m. the club world rep, & lo & behold, my w/drawal was in my ewalletxpress account when i woke up this morning,..just like magic....tom , the casino rep, ..my hat's off to you..you are a real asset to your company...thank you very much...
 

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